Dr Helen Allergy Reviews 

143
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally kind, patient, and welcoming, making both children and parents feel completely at ease during visits. Reviewers deeply appreciate the extensive medical knowledge, clear explanations, and reassuring approach provided by the doctors throughout every consultation. People also note that the overall service is remarkably efficient, thorough, and well-structured, consistently providing rapid responses alongside clear guidance. Consumers mention the valuable ongoing support and practical advice received, which significantly helps families navigate and manage allergies with genuine confidence. Many individuals strongly recommend these professional services to anyone seeking dedicated allergy care and guidance.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing the entire team as exceptionally kind,... See more

Service

Reviewers highlight positive aspects of service, expressing deep gratitude for the efficient, thorough, and... See more

Customer service

People report positive experiences with customer service, expressing deep appreciation for the care, time,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The most incredible experience from start to finish. Every staff member made such an effort to make us feel so comfortable and the environment did the same. Thankful beyond words and we have only just... See more

Rated 5 out of 5 stars

I cannot recommend Dr Helen Allergy Clinic highly enough. Nurses Jen and Charlotte were wonderful with my 7 year old, helping him feel calm and at ease throughout. He also loved the range of toys and... See more

Rated 5 out of 5 stars

We were so impressed with our first visit to the Dr Helen Clinic in Dundonald. Dr Kinnear immediately put us at ease with his knowledge and experience, we were able to ask all the questions we wanted... See more

Company replied

Rated 5 out of 5 stars

We attended Dr Helen Allergy in Belfast for OIT treatment with our 4 year old. After some really disheartening appointments with other specialists, from the first appointment Dr Helen was worlds apart... See more


Company details

  1. Allergist
  2. also in
  3. Family Practice Physician
  4. Local Medical Service
  5. Medical Clinic

Written by the company

Hi! I’m Dr Helen. A huge welcome to Dr Helen Allergy. If you have come to Dr Helen Allergy looking for advice about whether you or your family member has food allergies; how to manage your airborne allergies or eczema, concerns about gut symptoms or insect stings; then you’re in the right place. Dr Helen Allergy is a family run business. We are passionate about ensuring you have access to the right help at the right time. Dr Helen is a highly skilled clinician with over 18 years experience as a doctor. Dr Helen has a free Facebook Group to provide ongoing support to those with allergies. Please visit us @ www.drhelenallergy.co.uk Thank you Dr Helen x


Contact info

4.9

Excellent

TrustScore 5 out of 5

143 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(143)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Help with peanut anxiety

I approached Dr Helen Allergy for reassurance due to anxiety around eating Peanut, which I had become worried about due to confusing experiences/testing when I was younger that had resulted in me being unsure whether I was truly allergic or mildly allergic and therefore avoiding peanut unnecessarily, causing myself anxiety, inconvenience and embarrassment in various situations. Dr Helen was really understanding and took my concerns seriously, and came up with a plan to help determine my sensitivity to peanut and safely help me overcome my anxiety eating it - once reassured that it was indeed not a true allergy I was experiencing. I can now eat in restaurants and be cooked for without worry, knowing exactly where I stand with allergens and it is a big relief. I am really grateful for her help with this, having been dissatisfied with previous attempts to do this falling foul to pseudoscientific Vega testing. She was really kind and lovely to talk with during the process and I would definitely recommend her to anyone who has allergy concerns.

December 15, 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Thankyou so much for your review Leanne. I was so glad to help you on this journey and to have helped you changed your life x

Rated 5 out of 5 stars

A Professional Knowledgeable Allergy Specialist

I contacted Dr Helen as I was concerned I was developing a nut allergy. I wanted to be sure either way and have confirmation of allergies I had already been diagnosed with by a gp. I had some blood tests, a full consultation and a skin test to discover I wasn't allergic to any foods, but had other environmental triggered allergies. Very useful to finally find out after so many years what I am allergic to and what I am not. Now I don't have to worry about what I eat and I have a plan to manage the allergies I do have. It's good and a relief to finally have some answers.

Great communication throughout and Dr Helen was friendly, professional, helpful and very knowledgeble. I would recommend her to anyone who is looking for more information on allergies they may have.

November 17, 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Thankyou for this lovely review Natalie, and so glad we could give you clarity.

Rated 5 out of 5 stars

Genuine interest in my son's allergies…

Genuine interest in my son's allergies backed up by a wealth of knowledge and personal experience. Thank you Dr Helen for providing much-needed medical advice for my son's nut allergies in a world where we have little face-to-face back-and-forth with health specialists in this area. We were able to discuss my son's blood test and skin tests results and ask questions without feeling rushed, blown off or patronized.

November 11, 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Thankyou for your lovely review. Communication with my patients and families is crucial. x

Rated 5 out of 5 stars

Dr Helen Allergy - a recommendation without hesitation.

I feel incredibly fortunate to have found Dr Helen and to know I have her guidance and expertise and that of the specialists and speakers who work alongside her - as well as the chance to be part of a community of others in a similar situation - to help me navigate the challenges of being a parent to a child with multiple allergies.

Dr Helen had reviewed my son's most recent clinical notes prior to the virtual consultation I had with her so it was an incredibly valuable session. She suggested a slightly different plan to that which my local allergy team had proposed and gave me the confidence not only to ask them to consider doing things in a different order, but also the understanding of why that might be a better plan. Dr Helen sent detailed follow up notes after the virtual consultation which I could share with my local team and they completely understood and accepted Dr Helen's suggestion and were very happy to change the plan for my son. It turned out to be absolutely the right thing to do!

Since my virtual consultation I've asked Dr Helen a couple of questions, all of which she has answered incredibly quickly and thoroughly in her very warm and friendly way. My local specialist allergy nurse is great, but the membership package with Dr Helen is hugely reassuring and valuable and I would wholeheartedly encourage anyone who had any questions or concerns about allergies to join.

September 17, 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Thank you for taking the time to leave a review, We are so happy to hear the membership is working well for you. Thanks again Hx

Rated 5 out of 5 stars

Excellent

We are very pleased with our consultation with Dr Helen. She listened and took our concerns seriously. Was able to answer all questions and offered a sound advice. Highly recommended. The membership group is a mein of knowledge.

November 11, 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Thankyou so much for your review. I look forward to seeing the progress your little one can hopefully make over the coming weeks x

Rated 5 out of 5 stars

Superb Allergist.

I had allergy type symptoms that were getting progressively worse. After an internet search for a good allergist I found Dr. Helen, and she has been superb at getting to the likely source of my issues and suggesting a way forward with treatment. Tests have been arranged quickly and nothing has been too much trouble.Dr. Helen is an excellent listener and very good at explaining things. I can't recommend her highly enough and am so so grateful for the help I have had, Biggest Thank yous!!!!

November 6, 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

thankyou for this lovely review. Listening to patients is my super power. Apparently, I'm not good at listening to my children :)

Rated 5 out of 5 stars

Knowledge and support second-to-none!

I feel so supported by Dr Helen and her team. I have learned so much and feel that I always have somewhere to turn when I’m worried. She has also manged to erase the horrible feelings that you’re left with after poor treatment by the NHS. She listens and assures you that you’re not crazy, or melodramatic. She validated our feelings and really cares about her patients. Dr Helen was supportive before we joined the membership. But since then the support has been second to none. The one-to-one was more helpful than any support we’ve had for the NHS and the daily answers to questions and general Q&As are such a piece of mind! Her passion and knowledge absolutely shines through and you feel confident you are getting the most up-to-date, evidence-based information. Highly recommend!

November 13, 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Oh I love this review. I don't love that you didn't feel listened via NHS, but I do love that I changed your experience and that you know, you are anything but crazy! I feel sorry that my NHS colleagues are time short, but glad I can fill the gaps xx

Rated 5 out of 5 stars

Highley reccomend Dr Helen for your allergy needs

Dr Helen really is like an angel in the flesh! She has helped me get my head around my sons allergies and given me the knowledge and confidence to move forward with them. No ask is too big. She really really knows her stuff as do the rest of her team. It's like you're having a conversation with a VERY knowledgeable friend. Highly reccomend her services.

August 27, 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Ah thankyou. An angel with vices!! But always happy to help x

Rated 5 out of 5 stars

My consultation with Dr Helen has been a total game changer

After numerous, unproductive conversations with the NHS I had become resigned to live in misery with my allergies; not knowing what was causing long periods of constant sneezing and feeling totally exhausted as my body was fighting invisible battles that most days it would invariably lose.

After 50 years of this steadily worsening pattern I decided that it was long overdue to get some expert, professional help. Dr Helen gave me a very detailed consultation and pinpointed exactly what my allergy triggers were within minutes. I can now mange these more precisely going forward, together with prescribing more effective medicine compared to the rubbish I was buying over the counter.

It has only been a short space of time but I can already breath more easily and I'm feeling extremely confident in the plan Dr Helen has developed for me. I had completely forgotten what it felt like to breath normally and the toll that must have been taking on my energy levels and day-to-day life. It has been incredible and I can't thank Dr Helen enough for her expert knowledge and compassion; she is a real credit to her profession.

October 21, 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Thankyou for the kind review - I hope the treatment plan works to give you freedom from your symptoms!

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant - loving the membership, a real life line.
Amazing expert speakers, knowledge is power as they say and this group certainly gives me that. The 1:1 call with Dr Helen was an absolutely incredible bonus - I can not recommend this membership enough. Thank you Dr Helen for caring, supporting and guiding us all through the incredibly hard journey of having children with allergies. X

October 15, 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

I'm so glad our membership group is providing you with the support you need. All our members get a short 1-1 with this as we realised so many people needed some clarification over allergy symptoms. I am loving doing these calls and being present in this important journey. For anyone interested, they can find info on membership on our website. I look forward to continuing to support you x

Rated 5 out of 5 stars

Excellent!

We wanted to share our experience that we have had with Dr Helen and her team. We were feeling a little lost with my daughters allergies and didn’t really feel like we had much of a plan moving forward. We signed up to the monthly membership and got more out of the included 15minute phone call than we had from all our appointments put together in the NHS. We felt really listened to and each allergy was discussed and a plan made for each one. We were advised it might be a good idea to have SPT due to the uncertainty around one of my daughters allergies. We saw Odette in the clinic for these, and she was absolutely wonderful. She took her time and made us feel so at ease. She then gave us a plan based on her results. It’s so reassuring to know that we have a handful of experts in our pocket and can ask a question and get such a quick response. I think if you’re struggling with allergies or need some guidance then look no further!

October 13, 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Thank you for the kind review, We are delighted that you are happy with the service received and that we have been able to be a part of your journey. Always here for you all. Dr Helen x

Rated 5 out of 5 stars

Dr Helen is amazing!

I found Dr Helen on the recommendation from my NCT teacher and she has changed my little baby boys outlook. With simple hints and tips the NHS GP’s are unaware of, she took time to listen, look and write everything down that was discussed and a copy sent to my GP. I look forward to seeing my baby gain weight as he should be. Highly recommend Dr Helen thank you.

September 22, 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Thankyou Claire. I'm so happy to be a part of making little man well. x

Rated 5 out of 5 stars

Horrendous eczema

My 22 month old son has suffered with terrible eczema basically since birth, I've been back and forth with the doctors, numerous phone calls and appointments, given cream after cream. Absolutely no changes what so ever. He would scratch his skin so bad that it would bleed really bad, I could never have his skin exposed. Then I got in touch with Dr Helen and I honestly can't believe what his skin looks like now, after day 1 of the ointment she provided, it made so much difference. His skin is so soft and completely different now. We've still got a bit of a way to go in order to stop using certain creams etc but Dr Helen is always there to give advice and I honestly can't thank her enough. I hated seeing my son in pain and not being able to help. Dr Helen is so kind and caring and actually wants to help rather than just having to help. Thank you!!!!

September 23, 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Seeing anyone struggle with eczema, especially a baby or child is just a sad situation and totally unnecessary. My specialist dermatology colleague Odette and I work hard to make sure the right changes are made, to see results- usually within days. Receiving pictures through of your son's almost clear skin, made my day. Dr Helen x

Rated 5 out of 5 stars

Expert advice and support

I can honestly say that finding Dr Helen has been life changing for me as an allergy mum. Dealing with my son’s multiple food and environmental allergies felt overwhelming and scary but the expert advice, personal care and support received has made it all seem manageable at last. I had never come out of an allergy appointment feeling positive until meeting with Dr Helen.

September 23, 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

This is wonderful to hear. So many people leave regular allergy appointments feeling down heartened, it doesn't need to be this and as you know, as an allergy mum myself, we are huge advocates for showing you how a good life can still be achieved. Dr Helen xx

Rated 5 out of 5 stars

Great experience

I found Dr Helen through her Facebook page and decided to book an appointment and allergy tests with her for my son. The whole appointment from booking, to the appointment itself, was a smooth process. I left with results and a plan. Dr Helen is very knowledgeable and was able to answer any questions I had. She was very friendly and I felt heard. I have recommended her to several people and will continue to do so.
Thank you Dr Helen!

September 4, 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

It's been lovely looking after you both in our appointments and online in our membership group. I'm looking forward to seeing how things develop for little man as we move forwards. x

Rated 5 out of 5 stars

Dr Helen is very approachable and…

Dr Helen is very approachable and incredibly knowledgeable. She quickly diagnosed my skin condition, explained it and possible treatment options, gave me written information, sign posted me to websites and did not do any allergy testing which would have incurred additional cost , as this was not necessary. Dr Helen also went the extra mile to discuss some other blood results and advised me accordingly. Excellent consultation. Thank you Dr Helen.

September 15, 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

It was a pleasure looking after you. One of the benefits of being a GP as well as an allergist, is that I can bring a rounded approach to a consultation, adding extra benefit for many.

Rated 5 out of 5 stars

I've had the pleasure of visiting Dr

I've had the pleasure of visiting Dr. Helen multiple times, and I must say, her professionalism, friendliness, passion and thoroughness consistently exceed my expectations. She never rushes the appointments and genuinely seeks to understand her clients' challenges, endeavouring to find the most suitable solutions. If it were possible to award more than five stars, I would do so without hesitation. I wholeheartedly recommend Dr. Helen without reservation.

September 6, 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Thank you for the kind review, I am so happy to have been able to help and please remember we are always here for you. Thanks Dr Helen x

Rated 5 out of 5 stars

The best dermatologist ⭐⭐⭐⭐⭐

I fight for long time with my hands skin condition and I waited and insisted with my GP. to be seen by a dermatologist and 2 years later my GP. didn't help much to resolve the problem....I never think about to go private because I was scared about the cost... And I'm the most happy person in the world because I done it and I'm very grateful that I meet Dr.Helen🙏 I'm very sorry that I didn't done the consultation earlier.She was fantastic! The consultation and the allergy test she done give me back the hope and confidence that I can resolve my condition. Dr.Helen was very inspiring and definitely is the person will not give up on you!! So definitely I recommend it !!⭐⭐⭐⭐⭐ People your health worth it!

September 6, 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Thank you for the kind review, We are so happy to hear things are working for you and remember we are always here for you in the future. Thanks Again Dr Helen Allergy

Rated 5 out of 5 stars

Dr Helen is compassionate & extremely knowledgeable

Dr Helen is compassionate, approachable and extremely knowledgeable. We had an online private consultation with her for our daughter's shellfish allergy, as unfortunately we left our NHS test feeling rushed and confused. She took the time to listen to our questions and concerns, and we finished the consultation feeling heard, understood and armed with the knowledge on how to manage our daughter's allergy. We are also part of Dr Helen's Allergy Support Membership on Facebook, where we've had help with allergies and our daughter's eczema and I have never met such a committed doctor. Dr Helen's knowledge and expertise is exceptional and I would recommend to anyone.

April 6, 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Thankyou for your review Emma- I'm so glad that I have empowered you to know exactly how to keep your daughter safe x

Rated 5 out of 5 stars

Amazing service from a lovely lady and brilliant Doctor

We were so happy with our recent experience with Dr Helen. She is a lovely lady who is clearly very knowledgeable and passionate about allergies and eczema, drawing on both her personal experience and evidence based clinical knowledge. Booking in, pre-appointment forms and payments were very easy, no issues. The clinic setting was lovely, Helen was super welcoming as was her husband and there were plenty of fun toys for our child to play with during the appointment to keep them occupied. Allergy testing was painless. We came away with a detailed plan and a lot of really helpful advice. We are very happy with the service we received and would 100% recommend Dr Helen Allergy!

July 26, 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Thank you for your kind review, It's always great to hear we are doing a good job and happy to hear our patients are happy. Thanks again Dr Helen.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look