While the first scent was enjoyable, personally, most of the scents don’t have a noticeable aroma. Meaning , I’m not aware of the scent. It may be me not noticing how my car smells different or not aw... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
ability to buy what i wanted was good, but defaulting into a subscription is annoying and has too may clicks to cancel. we should have the option of turning the order into a subscription if we want no... See more
My last delivery leaked to half a bottle. I sent to you my request to discontinue my subscription. I also don't appreciate the lack of contact number 😤 your prompt consideration in this matter is... See more
Company details
- Flavours, Fragrances and Aroma Supplier
- Candle Store
- Car Accessories Store
- Cosmetics and Perfumes Supplier
- Perfume Store
What is Drift?
Written by the company
- Drift is a premium car air freshener subscription service rethinking the way car fragrance lives in modern spaces. Those little travel companions dangling from your rearview mirror? They’ve gone untouched by time. While automotive design has evolved into sleek, refined interiors, traditional car air fresheners have remained dated — both in design and ingredients.
- Fragrance is personal. It’s emotional. It should reflect who you are and create a joy-inducing experience, free from questionable chemicals. We believe the scents that fill your car deserve the same intention as the space itself.
- Drift creates long-lasting car fresheners using high-quality essential oil blends that are safe for children and pets. Our signature designs pair sustainably sourced alder wood and organic stone with clean, elevated fragrance to complement — not clutter — your interior.
- Beyond the road, Drift also offers home fragrance solutions including scent diffusers, candles, and room sprays, extending your signature scent from car to home.
- From car scent subscriptions to modern home fragrance, Drift is on a journey to create immersive atmospheres that harmonize with the open road — and with the spaces you live in every day.
Contact info
United States
- support@drift.co
- drift.co
Meet Scentbird
3.2
Average
975 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Some oils are TOXIC to animals, not PET FRIENDLY as described
We trusted that the description said ‘pet friendly’ and only once they’d arrived and we’d installed them we were alerted that certain essential oils are toxic by inhalation to dogs. Not good when you travel with your dog.
Contacted Drift to point this out and request a refund…ignored.
March 3, 2026
Unprompted review
I’ve been using Drift for years
I’ve been using Drift for years, and it’s easily one of the best subscription services for keeping both my car and home smelling great. Their subscription model makes everything effortless—new fresheners arrive right on schedule, so I never have to think about replacing them. The scents are high quality, not overpowering, and they last much longer than typical store-bought air fresheners.
What I really like is the consistency and design. The car fresheners look clean and modern instead of cheap or bulky, and the home scents do a great job of keeping the space feeling fresh. After using them for so long, it’s just become part of my routine.
Overall, Drift is reliable, convenient, and delivers a premium product. If you want a simple subscription that keeps your car and home smelling amazing without any hassle, they’re definitely worth it. 👍
February 13, 2026
Everytime I contact customer service…
Everytime I contact customer service through email no one gets back to me! I have requested to only get the open air fragrance and you have sent me three lavender refills. I do not like lavendar and want to switch these for open air. I also wanted to know if i could purchase wall diffusers separately. It would really help if yoy had a customer service phone number. It's getting fustrating and I really dont want to cancel my subscription but I might be left no choice.
March 4, 2026
Missing Product…
I would like to share my feedback, but unfortunately, my order arrived incomplete.
After several emails back and forth, I only received the diffuser. The refills were missing from the shipment. I was informed that the refills would be sent separately; however, I am still waiting for them and have not received any further updates.
I would appreciate it if you could please confirm when the refills will be shipped or provide a resolution as soon as possible.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards
The diffuser is very practical, but I can't say anything more because I don't have the refill. Thank you
February 11, 2026
Very efficient.
March 9, 2026
I dont need anymore!
March 9, 2026
I ordered for Xmas gifts & now they are…
I ordered for Xmas gifts & now they are sending me a subscription! & it's all AI! I did not set up a "plan" & oh by the way you can't return anything
March 9, 2026
Unprompted review
I love the product
I love the product. The scent last for a long time. I went to car wash, and the guy said your car smell so good. I showed him the drift. I have one in the basement. My guests ask what smell so good.
December 22, 2025
Thieves to put simply.
Thieves to put simply.
Such a shame because if they took a long term approach the product is actually good but their business practices.......
March 9, 2026
Unprompted review
Keep you trapped in subs
Product is fine, however I’ve tried cancelling my subscription twice due to now, their website constantly crashes on the cancellation confirmation page. How “convenient”
Feels very disappointing and dishonest as the product itself is high quality
March 9, 2026
Unprompted review
Smells great
Smells great! Long lasting! I have bought several for gifts. I receive lots of compliments on how lovely my car smells. Even my 9 grands love it!
January 8, 2026
Love love love this air freshener
Love love love this air freshener. My home smells amazing. I love how you can adjust the level of smell you want and or need. Great product.
March 8, 2026
I have attempted to cancel this…
I have attempted to cancel this subscription but to no avail. I continue to get messages and emails from them. I liked the product I purchased but did not realize I was signing up for an endless subscription with a company that is impossible to contact.
March 2, 2026
Impressive product line.I am very pleased with the sense and…
I am very pleased with the scents and the diffusers. I do not like subscription purchases. I think I’ve gotten myself into several just by trying to re-order product.🙄
March 8, 2026
Smells so good!
The fragrance lingers on for quite some time. It isn’t a strong fragrance but is fresh and delightful.
March 8, 2026
Slow delivery The product is outstanding but it takes…
The product is outstanding but it takes too long to deliver. Not sure if it’s the mailing or the company not shipping quickly.
March 8, 2026
I canceled this subscription 2 weeks…
I canceled this subscription 2 weeks ago and they are still sending me car air fresheners.
February 22, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.