While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Wine Store

Information provided by various external sources

Great Gifts, Great Drinks, Made Easy. Chosen by us, for you. The drinks you know and the ones you'll love getting to know. Whatever the occasion, we have just the bottle.


Contact info

3.1

Average

TrustScore 3 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

WARNING DODGY OPERATOR

WARNING DODGY OPERATOR; Entirely unacceptable customer service. I ordered two bottles both of which I paid for, only to be asked to revoke my order. Clearly, they made a mistake on the pricing, which, if someone there had been honest about I would have accepted, however, I was lied to not once, but twice.
I was told they were out of stock yet when I ordered there were still 5 left advertised. Then, when it came to the final bottle they promised would be sent, they wrote to me and told me that someone had dropped and broken the bottle, the bottle comes in quite an elaborate packaging so I doubt if dropped it would have broken. I was out of pocket this whole time, who knows what they did with my money whilst they had it, only to be given the return a few days later. I would not suggest purchasing anything from this company unless you want to made to feel like a mug. So much for customer service.

April 30, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look