Dripdrop Reviews 83

Natalia was the best of help.i rented an umbrella but unfortunately it was stolen when i was out in town .Natalia was so helpful making sure the process was smooth and also got me a full refund .

I had accidentally tapped my card twice even though I didn't need the second transaction, however, Anna was sooo quick and helpful with my queries, it made the experience that much better!
The unbrellas were great too. Very lightweight!

I recently had an issue with a rental charge after returning a Dripdrop umbrella slightly past the return window. I contacted their support team, and I was genuinely impressed with how quickly and kindly they responded.

Natalia from the team handled my case and agreed to process a full refund without any hassle. The communication was warm, helpful, and very customer-friendly. It’s rare to see such a smooth and human customer service experience these days!

Not only did I get my issue resolved, but I also appreciated the eco-conscious aspect of their service — it’s great to know that every rental contributes to tree planting through their Rain Forest initiative.

Highly recommend Dripdrop — both for their smart umbrella service and their excellent support team!

Drip Drop is a very good service provider with A+ customer service. I was on holiday in spain and I lost an umbrella on a train, and they cancelled the charge on my card entirely. Not only that, they were extremely professional and passionate about their business. Major recommend.

We were recently in Glasgow and rented an umbrella for a few hours. When we returned to the hotel my wife placed the umbrella back in the stand and we both heard it click into place. The next day £17 was taken from our Visa account. We immediately contacted the hotel who said they would contact Dripdrop. Customer Service for Dripdrop were very quick to respond directly to us, apologized and arranged for a full refund. I think it would be better for all if Dripdrop placed a notice on their machines informing potential customers that £17 will be automatically taken from their Visa account if certain procedures are not followed.

Had an issue since I didnt read the instruction.... but I must say it is quite solid and managed the situation very well. Also support is very responsive and helpful.

I was in Dublin at StayCity and paid 3 euro for an umbrella for 48 hours. Now I can see, that in addition to the 3 euro I've been charged an additional 17 euro, despite returning it within the given timeframe.
Sad way to take advantage of your customers, but its a good lesson to NEVER rent any umbrellas in the future from Dropdrop.

I use Dripdrop and everything went well. A small problem because I didn't returned on time and they charged me, however with an email everything was sorted. I really appreciate they're response and we solve the problem very quick. Super nice team. All the rest was very practical. Thanks

It was raining in Amsterdam, so I got an umbrella to go to the Van Gogh Museum. I stored the umbrella in a case that was located near the front desk. When I returned, my black umbrella had disappeared, and a blue one from another hotel had been left in its place. I wrote to the office, and Anne was very kind — they accepted the blue umbrella with no extra charge. They were nice, and I felt good about helping to grow more trees.

I rented an umbrella from our office building in France.
The customer support was extremely reactive, reassuring and extremely nice !
Never had I received such a lovely support mail :)
This type of customer care makes you want to rent more umbrellas :)

I had a wonderful experience renting an umbrella from Dripdrop.io at the Abbey Hotel in Bath. Unfortunately, a sudden medical emergency meant I couldn’t return the umbrella as planned. The Dripdrop team was incredibly understanding and promptly waived the penalty. Outstanding customer service—thoughtful, considerate, and responsive. Highly recommend!

Great service from Anne at dripdrop!
Used the umbrella hire recently on a trip to Dublin.
When we had an issue with a return Anne was very understanding and resolved the issue promptly.
Would definitely use the service again and recommend.

I found it really convenient to be able to rent an umbrella from my hotel lobby in Opfikon and, bonus, help plant a tree! And, even though there was a charge after returning on time, after an email to DripDrop, they refunded the charge to my card within 5 working days. So, thank you very much for the rain cover & no fee!

Quick and east access to rain cover, + planting a tree! Don't forget to return on time, but if you do, as long as you do return it, they are likely to support you in recovering the full cost of the hardware.

So happy to find these umbrellas in my hotel during a very wet trip to Milano. Great value for a few days and saves you the fuss of taking one with you. Great customer service too. Highly recommended

Was very impressed with this sustainability effort from Dripdrop company. Went to Fisherstubr Zurihorn restaurant and our 3 umbrellas went missing! Restaurant was totally irresponsible to shrug off responsibility (and not feeling apologetic), while the Head of Customer Service from Dripdrop, Anne Eickenberg was great! She responded promptly and assured me that they understand the situation and will take care of everything to have me covered. That’s top notch customer service! Kudos to Dripdrop!

As far as the convenience of renting an umbrella in rainy dublin, it’s all good. Right at your hotel.

Unfortunately someone walked off with one of the umbrellas. I reached out to dripdrop service team immediately to let them know and asked for next steps in the process.

I was eventually contacted by a very courteous and funny customer liason. She was able to take care of the charges. Overall a very positive experience.

Extremely convenient service. Very convenient, the umbrellas are robust and sturdy. Nice price deal. Best part is that I returned the umbrella ~1h past the limit time and a charge of 17€ was tried but failed. I contacted support which were efficient and kind to drop the 17€ charge so I had no issues with my bank account. I returned the umbrella afterwards. I talked with Natalia R. Splendid and kindest support ever.

I had rent an umbrella at Hilton London Metropole 2 times, but found GBP 17 overcharged (other seemed to have similar experience in this review) to my credit card on the day I did not rent it. Having contacted customer service, Anne kindly and promptly responded to my claim, the refund process was very smooth, it has done within 5 business day as she promised. Anne, thank you very much for your help !