Directions from arrivals to meeting point were poor. You don’t have to use the moving walkway, despite the instructions saying that you do! Also, we didn’t see any signs for ‘Otros VTC’. Staff at th... See more
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Well they are quite unorganised and it is not helped by the clients bargaining and not speaking well neither English or Spanish so it's not their fault. Still I arrived early enough to not have too mu... See more
Drivalia - Alicante Car was alright but quite dented and scratched, priced cheap at start. However they seem to aim to catch you with any miniascule thing on return, charged a cleaning f... See more
Company replied
I've recently rent a car in Alicante and my experience was excellent! The customer service provided by Leandro was great and the best so far in all the times I've rented a car. The attention to detail... See more
Company details
Written by the company
Planeta Movilidad. Alquiler. Alquilar. Suscribirse. Compartir. Drivalia, empresa de movilidad dedicada al sector de la automoción, ofrece una amplia gama de servicios con soluciones atractivas y tarifas competitivas: alquiler para todas las duraciones, suscripción de coches innovadores y coche eléctrico compartido, para particulares y para empresas de todos los tamaños. Drivalia está presente en 7 países europeos: Italia, Francia, España, Reino Unido, Portugal, Dinamarca y Grecia, con más de 650 Mobility Stores electrificadas en Europa y 1.600 estaciones de carga propias.
Contact info
3.3
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
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Quick and fast
Very friendly staff and picking up and bringing back the car was quick and easy.
Also the service from and to the airport was good and fast.
April 14, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Jankees,
Thank you for your positive feedback. We are pleased to hear that you found our staff friendly and that both the pick-up and return process were quick and easy.
We look forward to repeating the pleasure to serve you.
Kind regards,
The Drivalia Team
Very professional and helpful will…
Very professional and helpful will definitely use them again absolutely amazing
April 28, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Noreen,
Thank you very much for your kind words. We are delighted to hear that you found our service professional and helpful.
It will be a pleasure to welcome you again in the future and continue providing you with the same level of service.
Kind regards,
The Drivalia Team
Malaga Drivalia
Malaga experience. We arrived at the courtesy bus stop at 9.45am 15th April a bus was just pulling away - and they said it would be back in 15 mins. 20 mins later the bus pulled up further down the access road and a lot of people surged towards it - by the time we got there - there was no space. Not prepared for another humiliating experience we returned to the airport and got a taxi for 20e. Arrived at the office and joined a long queue . eventually picked the car up and on our war at 11.30am. This is the longest car hire pick up I have experience in my many years of hiring cars all around the world. The car was OK, clean and no problem. We returned it a day early as we wanted to allow time at the airport for passport control etc. The unsmiling guy inspected the car and found a tiny paint scratch under the bumper and immediately came up with the figure of 348euros and debited my card.- we could have polished out the scratch if we had noticed - we did not do this and might have missed it at pick up despite taking photos He also tried to claim a scuff mark on a wheel trim but fortunately it was noticed on pick up.. BE AWARE 1) YOU WILL NEED VERY CLOSE INSPECTION OF CAR 2) ADVISE TO GET A TAXI TO THE OFFICE 3) IF ROAD ASSISTTANCE IS REQUIRED THEY CHARGE A MINIMUM OF 280 EUROS. 4) PLEASE READ OTHER REVIEWS ! I booked through Zest car hire and had full insurance and am currently claiming reimbursement but would have preferred no hassle! I would not go through this experience again. I do not expect Drivalia to reply and if they did it would be usual ' busy period, only one bus etc'
April 15, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Barry,
Thank you for sharing your detailed feedback about your experience in Málaga. We sincerely regret the inconvenience you faced during the shuttle transfer and the waiting time at pick-up. We understand how frustrating this situation can be, especially after a long journey, and we are continuously working to improve our logistics and service efficiency during peak times.
Regarding the vehicle inspection, our team follows strict protocols to ensure that all cars are delivered and returned under clear and documented conditions. Any damages identified are assessed according to our established procedures. We always recommend a thorough inspection at pick-up, as also indicated in our terms and conditions, to avoid any misunderstandings at the end of the rental.
On the other hand, we are glad to hear that the vehicle itself met your expectations in terms of cleanliness and performance.
If you believe that any charge has been applied incorrectly or would like a detailed review of your case, please feel free to contact our Customer Service Department by email, including your voucher number. Our team will be happy to review your situation carefully.
Kind regards.
The Drivalia Team
Dont book with Drivalia Alicante
Have used Drivalia for years, they were always honest and a great company to deal with.
That has changed, the hard sale of the insurance is terrible.
On my last two hire damage has been found which is impossible to justify when the cars come with so many marks and poor light conditions make it impossible at night to find every mark.
Let me be clear I think they now scam anyone who does not take out there own insurance.
Avoid like the plague.
Its a shame a once decent car hire company has joined the likes of Goldcar.
I wont use again at any price it isnt worth the hassle.
April 22, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Customer,
We are sorry to read about your recent experience and appreciate your loyalty over the years.
At Drivalia, all insurance options are presented as optional, allowing customers to choose the level of coverage that best suits their needs. Vehicle inspections are carried out at both pick-up and return following standardized procedures, regardless of the rental conditions.
We regret that your perception of our service has changed and that your recent experiences did not meet your expectations. Our goal remains to provide a transparent and consistent service to all customers.
Should you wish to request a review of your case, please contact our Customer Service Department by sending an email including your voucher number. Our team will be happy to assist you.
Kind regards,
The Drivalia Team
Having been let down by another…
Having been let down by another company, I stumbled across Drivalia and I’m very glad I did. Booking was quick and straightforward, the price was excellent, and the airport collection process was smooth and well organised.
There was a bit of a wait to reach the desk, but this was largely due to other customers being unprepared rather than any fault of the staff. Once I reached the counter, everything moved efficiently and I was on the road within 15 minutes.
The return process was just as easy, and my deposit was refunded promptly without any issues.
It’s refreshing to come across a company that delivers exactly what it promises. I’ll definitely be using Drivalia again and would happily recommend them.
April 6, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Colin,
Thank you very much for sharing your experience.
At Drivalia, we are committed to providing a smooth, transparent, and efficient service at every stage of the rental process. We are pleased to hear that both the booking and vehicle collection met your expectations, and that the return process and deposit handling were completed without any issues.
We truly appreciate your recommendation and look forward to welcoming you again in the future.
Should you ever have any questions or require further assistance, you may also request a review by sending an email with your voucher number directly to our Customer Service Department.
Kind regards,
The Drivalia Team
Do not use Dravilia Alicante airport.I…
Do not use Dravilia Alicante airport.I was absolutely ripped off.
The service was awful they try to make you pay for almost invisible marks that can only be seen very close up in good light.
The car I was given had 17 known large scratches and dents then they found a small scuff mark on return which I sure they knew was already there,then they made me pay for it saying you’ll be fine because the insurance will cover it.It stinks I’m sure it’s a con for making extra money from the insurance.Please be warned
.
April 21, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Michael,
We are sorry to hear about your experience and appreciate you sharing your feedback.
At Drivalia, all vehicles are inspected at both pick-up and return following strict and standardized procedures. Any existing damage is documented in the rental agreement, and any additional findings are assessed based on these records to ensure consistency and fairness.
We regret that your experience did not meet your expectations and that you perceived the process otherwise. Our aim is always to provide a transparent and professional service.
Should you wish to request a detailed review of your case, please contact our Customer Service Department by sending an email including your voucher number. Our team will be happy to assist you further.
Kind regards,
The Drivalia Team
I have used drivalia every time I…
I have used drivalia every time I travel to Spain. And on every occasion the service has been excellent from pickup at the airport to collection of a vehicle and the return of the vehicle.
I have never been let down once.
I have tried other rental companies and have nothing put problems.
I will always use drivalia
April 20, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Robert,
Thank you very much for your continued trust and for sharing your experience.
At Drivalia, we are committed to delivering a consistent, reliable, and high-quality service at every stage of the rental process. We are delighted to hear that we have met your expectations on each of your visits and that you value the service provided by our team.
Your loyalty and recommendation are truly appreciated, and we look forward to welcoming you again on your future trips.
Should you ever require any assistance or wish to request a review, please feel free to contact our Customer Service Department by sending an email including your voucher number.
Warm regards,
The Drivalia Team
Booked a 7 seater with this company
Booked a 7 seater with this company, Left stranded at Alicant airport with baby and two kids..no one at all to pick us up, phoned and phoned for the next hour but no answer, ended up getting two taxis home..next day got a taxi back to get car apparently it wasnt available anymore, three working hours later even thought we booked it for two weeks but they were good enough to let us have a smaller car for another £500 but no refund as the said we wernt there.(why would we not be there).if you hire from this company be it on your own head just a massive scam. wish we had read the reviews first..
April 12, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Gaynor,
We are sorry to hear about your experience and the inconvenience caused, especially when travelling with your family.
At Drivalia, collection procedures, shuttle services, and vehicle allocation are managed according to operational schedules and booking conditions. In cases of delays or no-shows, reservations may be subject to availability and specific contractual terms.
We regret that the service you received did not meet your expectations and understand how frustrating this situation must have been.
Should you wish to request a detailed review of your case, please contact our Customer Service Department by sending an email including your voucher number. Our team will be happy to assist you further.
Kind regards,
The Drivalia Team
Very professional and friendly service…
Very professional and friendly service and the person carefully checked the car on our return and confirmed everything was fine. The Drivalia office is just a 5 minute flat walk from the terminal and then it is easy to drive onto the main road without going round the multi-storey car park.
April 22, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Kasy,
Thank you very much for your kind feedback.
At Drivalia, we are pleased to hear that you found our team professional and friendly, and that the return inspection process met your expectations. We also strive to offer convenient locations and easy access to ensure a smooth start and end to your journey.
We appreciate your comments and look forward to welcoming you again in the future.
Should you ever need assistance or wish to request a review, please feel free to contact our Customer Service Department by sending an email including your voucher number.
Kind regards,
The Drivalia Team
DRIVALIA CAR HIRE ALICANTE AIRPORT
DRIVALIA CAR HIRE ALICANTE AIRPORT – 07/01/2026 to 18/01/2026 - After hiring from them for four years with no incident what so ever, this time in January 2026 the arsy returns rep was determined to find car damage but every time he thought there was a new scratch we showed him the pick up photos that clearly showed previous & unrecorded damage.
At the third attempt he then pointed to a scratch on the rear bumper that we could not see without a high intensity lamp shining 50mm away from the area stated that was like a thorn mark & only in the outer clear lacquer. Realistically it was impossible to see in normal daylight. He already knew this faint scratch was there as you could only see it when bending down with a lamp 50mm away & he pointed to it standing up - an absolute con-man.
I disputed this as actual & new true paint damage but he insisted it was chargeable & decided to take 313 euros from our card.
The fact they we had already been with them for five years & would continue with them as loyal customers going forward meant nothing to him. He was determined to make up some money due to our very low car hire price in the low season & he didn’t care that he would now be losing loyal customer repeat revenue. I wonder how the larger Drivalia Group or CEO feel about this attempt of deception from the operative concerned. Perhaps they should investigate.
Fortunately I disputed the charge via my credit card company that was refunded in full after a two week wait.
Here is what I think...
1 - Because we have never purchased the scam extra & excessive insurance from them we are happy with the deposit method knowing that we always take great care of all our car hires. They therefore deliberately gave us a bait car that was so badly damaged all over it was impossible for them to list everything & they knew this.
2 - The reason why this scam charge didn't work is because I did the following at the time of return:-
A - I did not sign their damage form as they tried to insist I did but I did write on it that I disputed this as new damage or as a legitimate claim.
B - I took photographs of the car & of the bumper area showing the number plate on pick up & at the return time.
C - I then wrote a statement of case including photographs on a word document that was sent to my credit card company as part of the evidence.
SO THE WARNING IS CLEAR:- Avoid this company now no matter how low their car hire rates are. Refuse to have their bait car registration number 9127 LMV. They simply cannot be trusted to act fairly & with any honesty.
If you are ever the victim of this type of fake damage claim ALWAYS record the events, take photos of the car & all documents, obtain the reps name, don’t sign for anything, clearly write on any damage form presented that you dispute this as real tangible new damage & then request a refund for a fraudulent or disputed charge from the credit card company immediately when you get home.
By the way, in over 25 years of hiring cars at Alicante Airport in Spain 4 to 8 times a year we have never purchased the extra extortionate extra cost insurance that they always pressurise us to have using fear tactics. This is our first time ever of a car hire company trying to roll us for extra cash. Are we just lucky or is it because we take precautions & care of the car we hire no matter what its condition?
January 18, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Christopher,
We are sorry to read about your experience and appreciate your long-standing relationship with Drivalia.
Please note that all vehicle inspections at pick-up and return are conducted following strict and standardized protocols, supported by documented records and photographic evidence where applicable. Any damage assessment is based on these procedures to ensure consistency and fairness for all customers, regardless of rental history or pricing conditions.
We regret that you felt dissatisfied with the handling of your return and the outcome of the process. Our intention is always to provide a transparent and professional service experience
Should you wish to request a formal review of your case, we kindly invite you to contact our Customer Service Department by sending an email including your voucher number. Our team will carefully reassess the situation.
Kind regards,
The Drivalia Team
Terrible service
Terrible service. I forgot why I stopped using Drivalia. Presented my credit card with plenty of credit available to the 1 man who seemed able to process anything working at the counter to be told my credit card had not been accepted. Having contacted my credit card company since then no transaction was attempted. If I had been in Spain for longer I would have cancelled the booking and hired from an alternative company, I ended up having to take out their insurance or they would not rent me the car. Having now read more reviews this seems to be a pattern with this company.
April 15, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Claire,
We are sorry to hear about your experience and appreciate you taking the time to share your feedback.
At Drivalia, payment and deposit procedures are subject to specific validation protocols, which may include technical checks and authorization requirements depending on the card type and rental conditions. Additional coverage options are always optional; however, alternative conditions may apply if standard deposit requirements cannot be fulfilled.
We regret any inconvenience or misunderstanding that may have occurred during the process, and we assure you that our goal is to provide a transparent and consistent service to all customers.
Should you wish to request a review of your case, please contact our Customer Service Department by sending an email with your voucher number. Our team will be happy to assist you further.
Kind regards,
The Drivalia Team
Friendly efficient staff at Girona…
Friendly efficient staff at Girona Airport Drivalia. We were swiftly allocated an brand new car and had the rental options and important details highlighted to us for consideration of options and pricing. We had equally swift helpful return visit and no issues on checkover.
April 10, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Ian,
Thank you very much for your feedback.
At Drivalia, we are pleased to know that our team provided a friendly and efficient service and that both the vehicle allocation and return process met your expectations. Ensuring clear communication and a smooth experience is a priority for us.
We appreciate your comments and look forward to welcoming you again in the future.
Should you ever need assistance or wish to request a review, please feel free to contact our Customer Service Department by sending an email including your voucher number.
Kind regards,
The Drivalia Team
Worst rental car company ever
We hired a car from Girona airoport, and after returning it, we were charged for damages to the rear bumber after being provided with a small photo, that didn't include the car number, also in that area were damages that were mentioned in the contract from before we picked it up. Also we arrived to pick up the car an hour early and when we asked if it was possible to take the car earlier, we were told that it would cost us an additional insurance of 150 euros. I want to specify that I am a disabled person and we had a 7-month-old baby with us. In other words, lack of humanity and understanding. Because we had a plane at 6, we left the car at 4 in the morning and this meant that there was no staff to check the car upon return. Hence the fact that they took 530 euros for a false claim that it was a new scratch on the car, given that we rented a car with 13 body defects documented and I also found about 5 more
April 15, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Vlad,
We are sorry to read about your experience and appreciate you bringing this matter to our attention.
At Drivalia, all procedures regarding vehicle collection, return, and damage assessment are governed by strict protocols designed to ensure transparency and fairness. When vehicles are returned outside of office hours, inspections are carried out following documented processes, including photographic evidence. Any charges applied are based on these standardized checks and the condition recorded at the start and end of the rental.
We also clarify that any request for early vehicle collection is subject to availability and operational conditions, which may involve adjustments to the contract.
We regret if your experience did not meet expectations, particularly given your personal circumstances. Should you wish to request a detailed review of your case, we kindly invite you to contact our Customer Service Department by sending an email including your voucher number. Our team will carefully reassess the situation.
Kind regards,
The Drivalia Team
SCAM
SCAM - don't use them. I used Drivalia at Alicante Airport because they offered the cheapest prices online, but they then use heavy sales tactics when you pick up the vehicle insisting you have to purchase extra insurance at high prices. If you don't buy the extra insurance they will find a fault when you return the vehicle. Tiny scratch underneath the bumper which was probably there when I picked up the vehicle was enough of an excuse for them to charge me over 300 euros. DON'T USE THEM....they are a SCAM.
April 11, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Chris,
We are sorry to hear about your experience and truly appreciate you taking the time to share your feedback.
At Drivalia, we operate under clear and transparent procedures regarding insurance options and vehicle inspections. Additional coverage is always optional, and all customers are free to choose the level of protection that best suits their needs. Likewise, vehicle checks are conducted both at pick-up and return following established protocols to ensure fairness and consistency.
We regret if any aspect of this process did not meet your expectations. Should you wish to request a detailed review of your case, please feel free to contact our Customer Service Department by sending an email including your voucher number. Our team will be glad to assist you further.
Kind regards,
The Drivalia Team
No flexibility.......
We arrived at Drivalia Alicante Airport, early. For a change all was on time or earlier. Fantastic!! Until we asked for our car, it's 16.33 and our car is booked for 17.30. I was told I'm early and for insurance reasons I cannot have the car any earlier. The office is empty except for me and my wife. The manager was very firm. Not a great experience. All other car rental companies I use are flexible and helpful. Be careful with Drivalia. Also the fact it is not at the airport but drive away isn't brilliant either. Treated very poorly. Don't recommend....
April 14, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Daniel,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
Please note that vehicle collection times are scheduled according to the confirmed booking details, and for insurance and contractual reasons, vehicles cannot be released before the agreed start time. These procedures are in place to ensure compliance and consistency for all rentals.
Our off-airport location and shuttle service are clearly indicated during the booking process, and form part of our standard operating model.
If you would like us to review your case further, you may send an email with your voucher number directly to our Customer Service Department. We will be happy to assist you.
Kind regards,
the Drivalia Team
Rented a car from Drivalia…
Rented a car from Drivalia (Alicante/Elche airport) many times, and it has always worked perfect.
Easy to pickup the car, always clean and in good condition, and the return process is great, where the car is inspected at once.
Can only recommend Drivalia.
March 31, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Mats,
Thank you very much for your kind feedback and for your continued trust in our service. We are delighted to hear that your experiences with us have been consistently positive and that you value the ease of pick-up, vehicle condition, and our return process.
Your recommendation is truly appreciated and motivates us to continue delivering the best possible service.
We look forward to welcoming you again in the future.
Kind regards,
The Drivalia Team
Avoid at all costs.
Avoid at all costs.
I booked through a third party, which clearly stated: “You have booked an out of hours pickup - Drivalia know to remain open for your arrival.”
I also provided my flight details at the time of booking, so it was clear when I would be arriving. When my flight was delayed, I did everything possible to contact the branch. I sent over 10 emails marked as urgent and repeatedly tried calling, but the phone line just plays an automated message in Spanish for around five minutes before cutting off, with no option to speak to anyone.
Despite all of this, when I arrived late at night at Alicante Airport, the office was closed with no support available.
I returned the next day when the office reopened, only to be told that my car was no longer available and the booking had effectively been lost. I was then told I could book another car, but it was a worse vehicle for over €500 more.
I have now paid £300 for a car I do not have, all because of their poor communication.
The lack of communication, the inability to contact anyone, and the failure to honour the booking terms is completely unacceptable. There is no support when you actually need it, and no accountability for what went wrong.
April 11, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Nikita,
We are sorry to hear about your experience.
We would like to clarify that bookings made through third-party providers are subject to both their conditions and our operational procedures. While flight details may be provided, service outside of office hours cannot be guaranteed unless it is explicitly confirmed within our own system and aligned with our opening hours.
Our offices operate within clearly established schedules, and availability of vehicles is dependent on timely collection in accordance with the booking conditions. In cases where the pick-up does not occur as scheduled, reservations may be affected.
Regarding communication, we regret any inconvenience experienced; however, contact channels and service availability are managed within our operational capacity.
If you would like us to review your case, please send an email with your voucher number directly to our Customer Service Department. We will be happy to investigate your situation in detail.
Kind regards,
The Drivalia Team
Fraudsters - do not go anywhere near them
Do not touch this company. They are fraudsters. Similar experience to everyone but I got in touch with my credit card company and they finally returned the total amount drivalia had stolen. Do not give up - that is what drivalia are playing on. If you rented the car in britain contact BVRLA and the ADR (I went direct through my bank so they were not able to help me until there was a resolution. They told me to go back to them if the bank was unable to resolve the issue). Drivalia have no intention of reaching an agreement with you they are playing for time and trying to wear you out. But you do need to register your complaints with drivalia - this is required by the bank and claims teams helping you. Good luck, don't give up.
December 27, 2025
Unprompted review
Reply from Drivalia España S.L.U.
Dear Molly,
We are sorry to hear that your experience has led to this perception. However, we would like to clarify that our company operates under strict procedures and contractual terms, and we do not apply any charges without a valid contractual basis agreed upon at the time of rental. We remain committed to handling all customer cases through our internal review processes in a fair and transparent manner.
While customers are free to seek assistance from third parties, we always recommend addressing any concerns directly with us first so that we can properly investigate and provide a resolution where applicable.
If you would like us to review your case, please send an email with your voucher number directly to our Customer Service Department. We will be happy to assist you further.
Kind regards,
the Drivalia Team
We have booked Car Ryanair
We have booked Car Ryanair , we paid full insurence through the Ryanair, but when we arrive in Malaga, try to collect a car they ask us to pay deposit £2000 because we don’t have insurance, but we agreed to pay again full insurance as we’ve been advised by them so no require to put down deposit if we pay £270.
Anyway we didn’t have a chance we pay £270 to get full insurance in order not pay £2000 deposit however when we drop a car at three in the morning there was shutbus to take you to airport and customer service is closed at that time, the worst things or experience when you arrive back home and you check your bank account they’re already take another £120 for the fuel which is already fuel was full, please be careful. Do not leave your bank details. They will take your money without your concern. They are rapper of the worst company ever to do. Please do not book a call with them at all.
April 2, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Ibrahim
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
Please note that insurance coverage purchased through third-party brokers may differ from our rental conditions. In such cases, a security deposit is required unless an alternative coverage option is selected at the counter, which is always explained as an optional service.
Regarding fuel charges, these are applied in accordance with the agreed fuel policy outlined in the rental contract, and vehicles are checked following our standard procedures. Additionally, our shuttle service and office hours operate within established schedules, which are communicated in advance.
We would like to emphasize that no charges are made without prior contractual basis and acceptance at the time of rental.
If you wish to request a review of your case, please send an email with your voucher number directly to our Customer Service Department. We will be happy to investigate your situation in detail.
Kind regards,
The Drivalia Team
Don't pay the extra
When we finally found where we had to go after asking 7 different people, we waited 10 minutes, a mini bus arrived while I was putting our suitcases in the back 2 of my friends got seats, when the bags where on the bus we went to sit down no seats available, told to wait on next bus. Next bus wasn't going to take us as we didn't have our cases, finally give in. Ripped off, they told me I had to pay 181.61 euros even though I'd paid through my airline company. Wouldn't give me the car until I paid which after 20 minutes of arguing I decided to pay, as I needed a car to get where we were going and the girls weren't really happy. Rang Jet2 and told that I shouldn't of signed as now they couldn't do anything. Feel let down by this company and Jet2
March 28, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Suzanne,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
Please note that our shuttle service operates according to capacity and safety regulations, especially during busy periods, which may result in waiting times. Regarding payments, bookings made through third-party providers may not always include all required services or conditions, which are clearly outlined in the rental terms. Any additional charges applied are based on these conditions and must be accepted at the time of vehicle collection.
We would also like to highlight that all agreements are confirmed at the counter prior to vehicle handover.
If you wish to have your case reviewed, you may send an email with your voucher number directly to our Customer Service Department. We will be happy to look into your case in detail.
Kind regards,
The Drivalia Team
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