Directions from arrivals to meeting point were poor. You don’t have to use the moving walkway, despite the instructions saying that you do! Also, we didn’t see any signs for ‘Otros VTC’. Staff at th... See more
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Review summary
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Reviews shaping this summary
Well they are quite unorganised and it is not helped by the clients bargaining and not speaking well neither English or Spanish so it's not their fault. Still I arrived early enough to not have too mu... See more
Drivalia - Alicante Car was alright but quite dented and scratched, priced cheap at start. However they seem to aim to catch you with any miniascule thing on return, charged a cleaning f... See more
Company replied
I've recently rent a car in Alicante and my experience was excellent! The customer service provided by Leandro was great and the best so far in all the times I've rented a car. The attention to detail... See more
Company details
Written by the company
Planeta Movilidad. Alquiler. Alquilar. Suscribirse. Compartir. Drivalia, empresa de movilidad dedicada al sector de la automoción, ofrece una amplia gama de servicios con soluciones atractivas y tarifas competitivas: alquiler para todas las duraciones, suscripción de coches innovadores y coche eléctrico compartido, para particulares y para empresas de todos los tamaños. Drivalia está presente en 7 países europeos: Italia, Francia, España, Reino Unido, Portugal, Dinamarca y Grecia, con más de 650 Mobility Stores electrificadas en Europa y 1.600 estaciones de carga propias.
Contact info
3.3
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
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The car was running really good
The car was running really good, the service was nice, they even picked us up from the airport and drove their office, all good! Alberto in Barcelona’s office had really nice customer service!
May 9, 2026
Unprompted review
Scammers. Stay away
Terrible experience. Long wait to pick up the car. Told me I needed breakdown insurance because if there was a breakdown I was responsible for the tow back to the yard, even if not my fault or responsibility.
Even worse, when I returned the car there were 2 tiny scratches that were so far under the front bumper they were not visible. Definitely not done by me. Told me to prove it. I took photos of the whole car but I would have had to have a camera under the front bumper to capture these. Definitely a scam because they were so hidden, but he knew exactly where to look. Stung me for repairs. Seems to be a common scam. Absolute rip off. Be warned and go elsewhere.
May 9, 2026
Unprompted review
Silvia could not have been more…
Silvia could not have been more helpful, she made the collection of the car so simple for me and helped me with anything I needed. If she was my employee I would give her employee of the month.
April 9, 2026
Unprompted review
Amazing Agent the one that speaks like…
Amazing Agent the one that speaks like German-English-Spanish and Polish !
He was the agent that everyone would want to have. He was super helpful and kind!
May 5, 2026
Unprompted review
Reasonably cheap car hire but expensive…
Reasonably cheap car hire but expensive if you take out their Premium Insurance cover which they urge you to do even if you have your own excess cover. I was supplied with a car at Alicante airport which had 14 damages highlighted and listed on a form. I pointed out some other damage to the paintwork not listed and I was told that it wasn't damage as it hadn't gone through the paint (I took a photo anyway). When I brought the car back I was told I would need to pay for the aforementioned damage together with a tiny scrape on an alloy wheel which I hadn't noticed and I was sure I hadn't caused. I showed the photo of the paintwork to prove that it wasn't me but sadly I had no clear photo of that alloy wheel so I couldn't prove it didn't happen during the hire period. I was told I should have made a video of the car to show damage (which I will do in future). I had to pay for the damage which I now have to pursue a claim for.
May 5, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Geoffrey,
Thank you for sharing your experience. We regret that your rental did not fully meet your expectations.
Please note that all vehicles are inspected according to our established protocols, and any existing damage is documented at the time of collection. Our team also advises customers to carefully check and document the vehicle condition before leaving the station in order to avoid misunderstandings during the return process.
Regarding insurance options, our staff are required to clearly explain the available coverage and rental conditions so customers can make an informed decision. Any additional charges for damages are assessed according to the vehicle inspection carried out at return and in line with our company procedures.
If you believe any charge should be reviewed, you may contact our Customer Service Department by email, including your voucher number, and our team will be happy to assess your case in detail.
Kind regards.
The Drivalia Team
On picking up the mini bus
On picking up the mini bus , had half fuel ⛽️in the tank...had lots of marks on the outside of the vehicle, one good thing the vehicle was clean from the inside , after the mini bus was returned- old marks were said to be new ones cost of the old marks €741.23 , absolutely disgusting from this company Drivalle Spain S.L.U. Calle Arquitecto Urteaga 21 - Local C - 03730 -Jàvea -Alicante....... hopefully this message will make people think about using this company for hiring vehicles. Absolutely disgusted at this company Drivalle spoiled the holiday for everyone.
May 3, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Andrew,
We are sorry to hear that your experience did not meet your expectations.
We kindly remind yiu that our fuel policy requires that the vehicles are returned with the same fuel level they display when collected. Meaning that we do not have to deliver the cars with full fuel tank necessarily. besides, Vehicle inspections at return are carried out following strict protocols to ensure transparency and equal treatment for all customers. Any damage identified is assessed based on the condition recorded at pick-up and return.
We regret that this situation negatively affected your holiday experience; however, we would like to emphasize that our teams act in accordance with company policies and operational standards at all times.
If you believe the charges applied should be reviewed, please contact our Customer Service Department by email, including your voucher number, and our team will carefully review your case.
Kind regards.
The Drivalia Team
Scam
Scam! Trust the stars. Even if you buy their insurance option at the desk, they will still hold back the safety deposit, not willing to send any copy of the cancellation, only providing false information, that they cancelled it already, then 2 weeks later, oo a problem occured, and the list goes on, lie after lie. Waiting for 1month now, just to send me a copy about the cancellation.
Unserious company, should be banned, no wonder about their reputation. Joke, avoid them.
April 9, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Daniel,
Thank you for your feedback.
We regret that your experience did not meet your expectations. Please note that deposit releases and cancellations are managed according to banking procedures and operational protocols, which may sometimes require additional processing time depending on the financial institution involved. Our team always works to provide accurate information and assist customers throughout the process.
We understand your frustration regarding the delay and communication; however, we would like to emphasize that all procedures are handled in accordance with our company policies and contractual conditions.
If you would like your case to be reviewed in detail, please contact our Customer Service Department by email, including your voucher number, and our team will be happy to assist you further.
Kind regards.
The Drivalia Team
Terrible service on pick-up and old car…
Terrible service on pick-up and old car is nothing to compare with simple robbery - charging 375 euros for scratch on wheel cover and telling that "broker's insurance will pay you back that"... Such "businesses" should stop operating, but I guess that if someone hasn't have skills or guts to work, need to steal.
May 3, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Michael,
We are sorry to hear that your experience did not meet your expectations.
Please note that all vehicles are inspected both at pick-up and return following strict company protocols designed to ensure transparency and fairness for all customers. Any damages identified are assessed according to the documented condition of the vehicle and the terms agreed in the rental contract.
Our staff are also required to explain the available insurance options and procedures clearly, especially when bookings are made through third-party brokers with external coverage policies. And we regret that you perceived the situation negatively; however, we would like to emphasize that all charges are applied in line with our established procedures and operational standards.
If you would like your case to be reviewed in detail, please contact our Customer Service Department by email, including your voucher number, and our team will carefully assess your situation.
Kind regards.
The Drivalia Team
Everything was fine
May 5, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Katarzyna,
Thank you for your feedback. We are pleased to know that everything went well during your rental experience.
We look forward to welcoming you again in the future.
Kind regards.
The Drivalia Team
The customer service staff in the…store Valencia
The customer service staff in the store…
The customer service staff in the store in Valencia Spain on 30/4/2026
Were very rude and unhelpful no professional
Want to charge for extra hours
And extra insurance
No good at all
I never rent a car again either then
April 30, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Floriberto,
We are sorry to hear that your experience did not meet your expectations.
Please note that our staff are required to explain all rental conditions, including insurance options and possible additional charges related to extended rental periods, in accordance with company policies and contractual terms. Our objective is always to provide clear information and professional service to every customer.
We regret that you perceived the interaction negatively, as respectful and professional customer care is one of our core values. Nevertheless, all procedures are carried out following our established operational protocols.
If you would like your case to be reviewed further, please contact our Customer Service Department by email, including your voucher number, and our team will be happy to assist you.
Kind regards.
The Drivalia Team
Overall not a bad experience
Overall not a bad experience. Staff were efficient on car return. Didn't avail off out of hours car park , but had to pay it initially plus 100 deposit for fuel. Having said that is has been refunded within 24 hours of car return so good overall
May 3, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Michael,
Thank you for sharing your experience. We are pleased to hear that the return process was efficient and that your refund was processed quickly after the vehicle was returned.
We appreciate your comments regarding the additional deposit and optional services, as customer feedback helps us continue improving our service.
We hope to welcome you again in the future.
Kind regards.
The Drivalia Team
Excellent service
I had a very good experience with Drivalia Spain. The process was smooth, the car was clean and in great condition, and the staff were friendly and professional. Everything was well organized, and I appreciated the efficiency from pick-up to drop-off.
The only area for improvement would be the shuttle bus service—more transparency regarding waiting times at the airport (for example, real-time updates via SMS or a tracking link) would make the experience even better.
Overall, a great rental experience and I would definitely use Drivalia again.
April 27, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Mircea-Adrian,
Thank you very much for your detailed and positive feedback. We are delighted to hear that you had a smooth and well-organized experience with us, and that both the vehicle and our team met your expectations.
We also appreciate your suggestion regarding the shuttle service and waiting time communication. Feedback like yours is very valuable and helps us continue improving our customer experience.
We look forward to welcoming you again on your next trip to Spain.
Kind regards.
The Drivalia Team
Mixed / Bad
Drivalia - Alicante
Car was alright but quite dented and scratched, priced cheap at start.
However they seem to aim to catch you with any miniascule thing on return, charged a cleaning fee because of some leftover sand in the seats and what they said were “potential watermarks”, although I couldn’t find anything new compared to point of delivery.
Return and general service takes ages.
I rent multiple cars a year, this was booked last minute, but I’ve never had anything similar before.
Absolutely do not recommend, but if you book, take the full coverage directly from Drivalia.
May 2, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Hafsteinn,
Thank you for sharing your experience. We regret that your rental did not fully meet your expectations.
We would like to clarify that all vehicles are delivered with any existing damage properly documented, and their condition reflects continuous use within a rental fleet. Regarding cleaning fees, these are only applied when the vehicle is returned in a condition that requires additional cleaning beyond standard use, in accordance with our established policies.
Our return procedures, including vehicle inspection, follow strict protocols to ensure consistency and fairness for all customers. We also acknowledge your comments about waiting times and will take them into consideration as we continue to improve our service.
If you believe that any charge has been applied incorrectly or would like a detailed review of your case, please contact our Customer Service Department by email, including your voucher number. Our team will be happy to assist you.
Kind regards.
The Drivalia Team
Drivalia Girona
I had an excellent experience with Drivalia in Girona. From start to finish, everything went smoothly and exactly as you would hope when renting a car. The booking process was straightforward, and upon arrival, the staff were friendly, efficient, and professional.
What really stood out was how hassle-free the entire experience was—no unnecessary delays, no hidden surprises, and no pressure. The car was in great condition, clean, and ready to go, which made the start of my trip completely stress-free.
Returning the vehicle was just as easy and quick, with the same level of professionalism. It’s rare to find a rental service where everything works so seamlessly, but Drivalia Girona definitely delivered.
I would highly recommend them to anyone looking for a reliable and smooth car rental experience. I’ll definitely be using their service again in the future.
April 25, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Ivan,
Thank you very much for your detailed and positive feedback. We are delighted to hear that your experience with Drivalia Girona was smooth from start to finish and that our team met your expectations in terms of professionalism and efficiency.
It is especially rewarding to know that you appreciated the transparency, the condition of the vehicle, and the hassle-free process both at pick-up and return.
Your recommendation means a lot to us, and we look forward to welcoming you again in the future.
Kind regards.
We look forward to serving you again soon.
The Drivalia Team
I rented the car through Sunnycars.nl…
I rented the car through Sunnycars.nl and the service of Drivalia was fast . When my rental did not start on the airport the roadside assistance came and escorted me back to Drivalia where I immediately got another car that was arranged for by Ismael, who is a serviceminded professional who is fluent in English.
At the drop off Alberto handled the return quickly and professionally. I recommend to book Drivalia through Sunnycars.nl - to experience the convenience of full risk insurance
May 1, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Consumer,
Thank you very much for your positive feedback. We are pleased to hear that you found our service fast and efficient, and that the situation with your initial vehicle was resolved promptly.
We especially appreciate your kind words about Ismael and Alberto. It is great to know that their professionalism and customer-focused approach made your experience a positive one.
Looking forward to your next time with us.
Kind regards.
The Drivalia Team
Scammers
After waiting in line for over an hour we were told that the deposit amount of $1400 euro (huge, right?) would not to through. So we tried another credit card…..they said maybe we were at our limit…..absolutely NOT!
So then they said we had to purchase their insurance is we wanted a car…$100 euro…..
So we did and then decided to call
Credit card companies and they both said no attempt has been made by a merchant to put deposit through.
So basically we got lied to about the charges and paid for their insurance and then the car we were given had dents all over it….
Upon returning the car we waited around with several other folks for someone from the company to check us out.
Never again with this company.
Just stay away
April 28, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Hi Eryn,
Thank you for sharing your experience. We regret to hear that your rental did not meet your expectations.
We would like to clarify that deposit procedures and payment validations are carried out according to strict financial and security protocols. In some cases, transactions may not be approved due to factors beyond our control, and alternative options—such as additional coverage—are offered to allow the rental to proceed. These processes are applied consistently to all customers.
Regarding the vehicle condition, all cars are delivered with any existing damage properly recorded, and customers are advised to review and document the vehicle at pick-up. And we also regret the waiting time you experienced during both pick-up and return, especially during busy periods, although our team works to manage operations as efficiently as possible.
If you believe your case was not handled correctly or would like a detailed review, please contact our Customer Service Department by email, including your voucher number. Our team will be happy to assist you.
Kind regards.
The Drivalia Team
We filled tank up on way back to…
We filled tank up on way back to airport
When the car was checked they said car wasn’t full enough my husband was sent to a garage to fill it up even the garage said it was already full it took another 3 Uris yes 3 bloody euros this took a while we only just made our flight the week before my daughter returned her car and they said it had a scratch on and charged her 94 the photo she took wasn’t acceptable apparently off them awful firm awful cars plz don’t use this firm
April 30, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Olive,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
Regarding the fuel policy, vehicles must be returned according to the agreed fuel level specified in the contract. Our staff follow established procedures to verify this at the time of return, ensuring consistency for all customers.
Concerning damage charges, all vehicles are inspected under standard protocols, and any findings are assessed based on documented conditions at pick-up and return. We always recommend taking clear photos during collection to avoid any misunderstandings.
We regret that the situation caused stress, especially due to time constraints before your flight. However, all actions taken by our team are based on company guidelines designed to ensure fairness and transparency.
If you would like a detailed review of your case or your daughter’s, please contact our Customer Service Department by email, including the voucher number. Our team will carefully assess the situation.
Kind regards.
The Drivalia Team
Drivalia Malaga: Con-artists
I rent cars in Spain frequently. I used Drivalia near Malaga Airport in December for a family twixmas break. When I was collecting the car there were 2 sets of customers having problems at the depot and arguing with staff so I instantly knew this was going to be a con-artist of a car hire company. When I returned the car in perfect working order they failed to return my deposit money without ever explaining why to me. I raised a dispute which they never communicated with me on. Thankfully I also disputed the charge with VISA and VISA refunded me the money. I would urge anyone to avoid this company and save yourself a load of hassle. It took me 4 months to get my money back.
December 31, 2025
Unprompted review
Reply from Drivalia España S.L.U.
Hi Handy-ish Man,
Thank you for sharing your experience. We regret to hear that your perception of our service was not positive.
We would like to clarify that all deposits and potential charges are managed according to clearly defined contractual terms and internal procedures. Any deductions are always linked to specific conditions outlined in the rental agreement. Our aim is to ensure transparency and fairness in every transaction.
We also regret any lack of communication you may have experienced, as this does not reflect the level of service we strive to provide. However, all cases are handled following established protocols to ensure consistency and proper review.
If you still wish to have your case reviewed in detail, we invite you to contact our Customer Service Department by email, including your voucher number. Our team will be happy to reassess your situation.
Kind regards.
The Drivalia Team
This is by far the worst car rental…
This is by far the worst car rental company I have ever dealt with.
For pickup, I arrived one hour early due to an early flight. The car was already sitting there ready, yet I was deliberately made to wait an entire hour for no reason before being allowed to take it. Completely unacceptable.
The return process was even worse. Their office only opens at 8:00 a.m., but I needed to return the car at 7:00. I called repeatedly — no one ever answered. I sent multiple emails and received only one useless reply telling me I had to show up in person at 8:00. No flexibility, no help, no customer service.
When I finally returned the car, I was casually told that I could have just left it in another parking lot — something no one mentioned beforehand. This would have avoided all the stress they caused.
The entire experience was frustrating, disorganized, and unnecessarily stressful, made worse by rude and unhelpful staff. I would strongly advise others to avoid this company.
April 28, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Hi Tg,
Thank you for taking the time to share your experience. We sincerely regret that your rental did not meet your expectations. Nonetheless, we would like to clarify that our pick-up and return procedures follow established operational protocols, including office hours and vehicle handover processes, which are designed to ensure proper service and vehicle control for all customers. Access to vehicles and return options are subject to these procedures and must be communicated through the appropriate channels.
We also regret any inconvenience caused by the lack of response and the information provided, as this does not reflect the level of service we aim to deliver. However, our teams act in accordance with company guidelines to maintain consistency and fairness.
If you believe your case was not handled correctly or would like a detailed review, we invite you to contact our Customer Service Department by email, including your voucher number. Our team will carefully assess your situation.
Kind regards.
The Drivalia Team
Quick and fast
Very friendly staff and picking up and bringing back the car was quick and easy.
Also the service from and to the airport was good and fast.
April 14, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Jankees,
Thank you for your positive feedback. We are pleased to hear that you found our staff friendly and that both the pick-up and return process were quick and easy.
We look forward to repeating the pleasure to serve you.
Kind regards,
The Drivalia Team
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