DriveAway  Reviews 114

TrustScore 3 out of 5

3.0

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Rated 4 out of 5 stars

Booking was fairly straight forward at Edinburgh Airport although there is a good walk from arrival to Europcar base. Didn't really have much in the way of road maps available, just a general one fro... See more

Rated 4 out of 5 stars

The service at Driveaway is excellent, both cars they arranged for us were ideal for our needs, with them ready on time, easy to pick up & deliver. The cost wasn't true, there was always more to pay w... See more

Rated 1 out of 5 stars

I had to prepay for my tank of gas (over $60 for a Ford Fiesta, which works out to well over $5/gallon even though the local price was $4.35). Since it's impossible to estimate the last few days of... See more

Company replied

Rated 5 out of 5 stars

Have only booked car so far; actual use period is in three weeks time. So far everything has worked smoothly and efficiently. My usual hire is from Driveaway in Australia, not NZ as it is this time.... See more

Company replied

Company details

  1. Car Rental Agency
  2. Car Accessories Store

About DriveAway

Information provided by various external sources

Driveaway are Australia's leading experts in domestic and international car hire, European car leasing and motorhome rentals across the globe.

Our Products


Contact info

3.0

Average

TrustScore 3 out of 5

114 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

poor service

Got our hire car from Hertz Dublin.Poor service Terrible vehicle considering we had ordered a Mazda626 or equivalent and got a breadvanie a citeron van.Wont use Hertz again

July 9, 2015
Unprompted review
DriveAway  logo

Reply from DriveAway

Hi Murray,

thank you for your feedback regarding your car hire with Hertz.

On behalf of Hertz and DriveAway Holidays, please accept of our sincere apologies for the vehicle you were provided.

Please be assured that this is not reflective of the usual high standards of service that DriveAway and its partners endeavour to maintain.

We have contacted Hertz regarding the vehicle you were provided and will contact you as soon as we have a response.

Kind Regards,

Blake
DriveAway Holidays New Zealand

Rated 4 out of 5 stars

Excellent service

Flew into Brest and picked up our car with no problems and simple handover at end. Great service.

July 8, 2015
Unprompted review
Rated 4 out of 5 stars

Would use again.

The staff at Oxford were very helpful.
The 'upgrade' vehicle we received was very underpowered, and we would have preferred our original choice.
Very difficult to find the drop off point in Edinburgh City, with inadequate address given.
Staff member in Edinburgh very helpful at drop off.

September 28, 2014
Unprompted review
Rated 4 out of 5 stars

Redspot Adelaide

Had a bit of a wait for the rep to turn up at the airport as it was a Sunday evening. Very friendly man, very good service and an excellent car (Nissan). Good deal all round - recommended.

September 4, 2014
Unprompted review
Rated 5 out of 5 stars

Very Easy Location

We got picked up from Heathrow airport by the Euro Car bus and taken to there depo. We took a number and waited for a counter to call us, it was a bit of a wait but all the counters were operating it was a busy time that we were there. We got to pick any car from the middle size catology that we had booked. Very easy to get out of london as the car company was so close to the M25 and had no problems when we returned the car. Would use your company again

August 26, 2014
Unprompted review
Rated 5 out of 5 stars

Easy & straight forward

The process was really easy & straight forward. All in NZ dollars. Paid up front, which made it simple & clear at the french end.

Recommened & we will used them again next year when we go back!!

August 19, 2014
Unprompted review
Rated 2 out of 5 stars

Poor experience with the car provider.

Had to wait two hours in Venice on a stinking hot day to get our car (with 3 kids). When we finally did get our car it had broken air con and we had to wait to get a new car which was nothing like the car we had booked. Best we can say is it may not have been driveaway's fault but rather Avis. But very disappointing.

July 30, 2014
Unprompted review
Rated 5 out of 5 stars

Trip made so easy! - -

DriveAway Holidays were all they said and more. We had no problems whatsoever from picking up the car to drop off. Local staff were very friendly and helpful. Would use again and recommend.

July 22, 2014
Unprompted review
Rated 4 out of 5 stars

Seemed efficient enough and airport transfers were excellent - choice of rental car on their website was a bit vague.

We needed a large vehicle for 5 people and on their website I selected the class containing a Jeep Cherokee or similar.
When we got there the selection offered was only a "large car" which meant a 4 door saloon like a Toyota Camry. No Jeeps to be found ! Luckily we packed soft bags so it all squeezed in.

The Garmin they gave us was VERY useful particularly for a Kiwi driving in a totally alien environment on the wrong side of the road.
Either that or your Google-maps on a smartphone is a must.

But the weird thing on the Garmin was - the address of the rental company could not be found !!! So we couldn't use it to find our way back. No amount of trying worked. So Google on the smart-phone to the rescue. You'd think these guys would make sure they gave you an address that would come up on the nav system.

Everything else was just fine. Would use them again.

July 19, 2014
Unprompted review
Rated 5 out of 5 stars

Antipodeans appreciate Dover car hire

We used Driveaway as we have used them before and found them both reliable and cost effective. We two Kiwis arrived in Dover on a cruise ship, picked up our hire car and drove it to Devon. It was a one way hire so we dropped it off in Exeter the next day. This was so much better than the alternatives e.g. train Dover to London, lug suitcases across London on the underground, and then board a train at Paddington to Devonshire.
The car was almost brand new. It was a Hyundai and was incredibly economical with fuel.
As the car hire was prepaid via Driveaway there were no unpleasant arguments over prices either at checking on arrival, nor at drop off.
We shall continue to use Driveaway to source our car hire needs in different countries as we travel a lot.

June 23, 2014
Unprompted review
Rated 5 out of 5 stars

Easy to book - seamless process

We recently booked a rental car to travel from Phoenix to LA. The standard of car provided was great - it had low kms and was spotless. Collection of the car was easy, as was the car return.
The price was competitive and we were very happy with our experience.

June 6, 2014
Unprompted review
Rated 2 out of 5 stars

We waited two hours for our car to arrive

We collected our Europecar from Bayswater, London and the wait for our car and others around us was unacceptable.
Finally a car arrived, not the one we had been promised but an upgrade to a much bigger vehicle which was a mixed blessing in narrow Cotswold village roads.

May 27, 2014
Unprompted review
DriveAway  logo

Reply from DriveAway

Dear Jill,
Thank you for taking the time to pass on your comments. We are sorry that you did not have an enjoyable experience. We will forward your feedback to the supplier.

Rated 5 out of 5 stars

All staff so helpful under my stressful conditions will always be grateful

Would recommend Driveaway to anyone - have used you twice now for 2 trips to the UK and you have been great. This last trip was very stressful as we had booked a car from Penzance in Cornwall after training from London and due to bad weather and the Dawlish line washed out we thought we would have to change plans. All your staff were so helpful with my changes and then going back to original plans due to the line being open again was so great and in the end worked out perfectly - so would have no hesitation in recommending you to anyone. Value for money and the car at the other end are always great. Will book again. Just a small note to all NZ and Australian drivers to be aware of the hand break in a VW Golf new car - not the normal pull up hand break but a button - get used to it before parking on hills or in traffic - I drove for 8 days and still couldn't get used to it. Just be wary.

May 22, 2014
Unprompted review
Rated 5 out of 5 stars

All good

Everything as planned and a very good rate. They also were quick to respond to questions.

April 27, 2014
Unprompted review
Rated 4 out of 5 stars

Licensed to drive?

The car was good. Staff were friendly. They fixed a puncture for us part way through the rental period. We were told that they would arrange up the drivers licence police endorsement for us, but this did not happen. Make sure you check this. We were stopped at a police checkpoint, but they let it go. Great holiday.

April 27, 2014
Unprompted review
Rated 5 out of 5 stars

Confirmed in a Jiffy

I was in France and went online to hire a car. It was Friday and by Sunday I had received confirmation and the voucher. Excellent service considering the time zone difference.

April 25, 2014
Unprompted review

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