Drivefly Reviews 

This company is a sham, they scratched my car and returned it covered in tree sap, their response was that they a “according to their terms and conditions”

Awful awful awful.... I too would give 0 stars. Booked parking, took over one hour and 20 minutes to get to the terminal which was 15 minutes away causing me and my family to miss flight. Reported to customer service who are completely incompetent at best state that despite being advised it would take 20-30 minutes it was my fault. Do not use as it’s a waste of money.

disgusting, picked up my Volvo yesterday from the upgraded drop car at airport service, handed the keys nothing said, walked around and saw the door and back panel had been dented and scuffed. if i had drove away nothing would have been said. they would not accept liability. just gave me some email to contact. I live in west wales 250 miles away. there terms and conditions say repairs at their own garages even if it affects the warranty. a real could not give a monkey's attitude. do not use these people they are a bunch of clowns

***AVOID****
If I could leave 0 starts I would
The internal air vent was complexly snapped off on collection, they said 'sorry we are not liable' and 'the driver reported no incidents'
Disgusting service

BEWARE! DISHONEST CHEATS! AVOID.
Drivefly can damage your vehicle (including alloys) and hide behind point 4.4 in their T&Cs.

Used them for Meet n Greet at LHR. The front alloy wheel on my brand new BMW X6 was returned with a HUGE scuff. The damage was so fresh the shards of metal were still sharp!
I immediately brought this to their attention and was introduced their duty manager Adchu who photographed the damage and agreed (on video) that its fresh damage hitting a kerb.
Told to liaise with Customer Services by email (beware, the inbox is hardly manned and they avoid replying). Finally received a reply from Priya saying DriveFly are not liable despite photo and video evidence.

The repair has cost me £160. Would have been cheaper to park in short stay.

Am pursuing this in small claims court and have reported to Trading Standards.

I left my car at Birmingham airport in October 2019 after being freshly valeted. I use my car for work so it is important that it is always clean inside. My car was returned to me with mud in ALL of the foot wells and on the seats. Whilst I understand that the exterior of the car may get dirty I don’t expect my car to be filthy inside. The explanation that was given was that there was some work being done on the off site area. When I asked for an explanation regarding why paper had not been put down and why there was mud all over the seats and in ALL of the foot wells there was none given. I was told I could expect a £15 refund which has never been paid. Disgusting customer service. Will never use again!

Expect between 30-40 minutes transfer from blue circle car park in an old mini bus, limited assistance with luggage, lack of courtesy and at least 15 minutes wait for an airport collection.

Do not book with this company! The service was terrible. They took forever to pick us up from the airport and seemed to be trying to fit everyone into one van. They were dropping off and picking up at every terminal when they finally did collect us and outbound passengers were berating the driver as it had taken them over an hour to reach the terminal. I complained on return and was given an email address. After several auto replies, I was finally promised a reimbursement of part of my fee. This has not been paid and communication has dried up. Pay a little more or find an alternative. I would have forgiven the shocking service if they had been honourable but this seems like a max profit organization with no customer care.

Honestly people just save yourself from a trouble - do not book no matter the price! I shouldn’t probably given even 2 stars but they pick up phone calls quickly so deserve a credit. First of all this is NOT meet and great - you meet them not them! Second, they told us to wait 20min for the car to arrive to what is meant to be THE closest car park to the terminal. Finally, when they arrived, they told us - it is in their T&Cs that you are expected to wait up until 45min!!!! Hope this review is helpful for future. Ps we made a mistake by not looking at reviews before booking.

I would rather give 0 stars than 1 but unfortunately you have to give at least 1.
I have been using drive fly very frequently for the last 2 years and I was always happy with the meet and greet service- although my car came back full of poo and leaves some times all in all it was ok for the price paid.

This time however my entire back of the car has been trashed, with a 34 miles extra on my mileage and a 59!!! Minute drive to get it to the airport. blue circle formerly drive fly refuses to email back or pick up the phone!

I have a few more bookings with them unfortunately but will leave it even though I will lose money that way but the state my car came back is not worth it again.

Not amused and really disappointed

Would leave zero stars if possible! My car has been damaged, they refuse to accept liability. I am currently pursuing via the small claims court and today have requested a CCJ against them as they have not responded. AVOID AT ALL COSTS

Came back to Mud all in the drivers side . You can see where the person who drove the car kicked the door open with there muddy boots. Mud all over the outside of the car as well, so obviously been kept in a muddy field somewhere. They could have at least but something over there shoes before destroying the inside of my car.

Customer care agents they are extremely unhelpful, they are argumentative and wont take ownership of any situation. They just keep saying to email an address, saying it wasn't them who made the car dirty, and it's only a bit of mud. You keep going round in circles, they wont supply any proof that they have seen the car in this state (the persons name on the desk is Sam) This is a new car, we saved hard to buy!

Looking at the other reviews they don't reply to the complaints address they give you and this is a very common problem with this company. Looks like I'm lucky the car wasn't damaged any further.

AVOID AVOID AVOID.

It's not worth saving the money, use another company with better reviews.

I'm really surprised Tesco associates themselves with this cowboy company.

Usually very competitive, normally quite punctual.

Great service, car was where it should have been at the correct time. Agents were very polite and friendly.

NOTE - THIS COMPANY IS BEING LIQUIDATED! They are absolute liars and still trading. They trashed my car - made it unsafe to drive and damaged various parts of the bodywork. The companies ethos is a disgrace. They denied all liability and I am currently in the process of issuing proceedings with an abundance of evidence. They claim theyll park your car in a secure car park - They wont! My dash cam confirms a building site stuffed with peoples cars and pot holes (4ft diameter) thatll destroy your wheels and tires. Dont go through what I am and pay the extra for Official Airport Parking thats correctly regulated and meets the correct Service Levels.

Regular User and generally found the service is to be very good and also generally cheaper than other operators.

Dreadful company. They steal from your car and are rude and unhelpful. The car was 30 minutes late for pickup. I am very suspicious of some of the 5 star reviews Drivefly has. Seems like the same people.

Great easy service.
Only scoring 4 star because had to wait 10 minutes upon collection, otherwise would have been 5 star.

Great service - no delays at drop off or pick up; easy to get through by phone. Decent price.