DrMediSpa Reviews 351

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, professional, and knowledgeable approach, making them feel comfortable and well-cared for. The service is frequently described as excellent, with many appreciating the detailed explanations, personalized treatment plans, and the natural, classy results achieved. People also highlight the positive user experience, noting the efficiency, ease, and the overall supportive environment of the clinics. However, some customers also noted issues with customer service, particularly regarding communication and responsiveness. A few reviewers felt their concerns were not fully acknowledged or were handled dismissively, leading to frustration. There were also isolated instances where individuals reported dissatisfaction with treatment outcomes, and concerns about the effectiveness of certain treatments were not adequately addressed.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and caring... See more

Service

Clients share positive opinions on service, highlighting the incredible care and attention to detail from... See more

Product

Reviewers mention positive feedback about product. Customers appreciate the high-quality products and... See more

User experience

Users describe positive interactions with user experience. Many customers report consistently outstanding... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Some customers praise the kindness and reassurance... See more

Based on these reviews

Rated 5 out of 5 stars

I recently had a skin consultation at Dr Medi Spa Knightsbridge, and the experience was excellent from start to finish. I was made to feel comfortable right away by the welcoming Mariana who was m... See more

Company replied

Rated 5 out of 5 stars

I have been using Dr Medispa for a number of years now for various skin and hair treatments prior to their expansion. All staff are very approachable and attentive. The environment is very friendly,... See more

Company replied

Rated 5 out of 5 stars

First time visiting the clinic in Loughton, was extremely happy with my experience! Dr Shah and Lucia were so welcoming and made me feel comfortable straight away. The way they work as a team to offer... See more

Company replied

Rated 5 out of 5 stars

I was pleasantly surprised my this company. I was very nervous to get masseter Botox to help with tension and migraines as I don’t like needles and have never done anything like this before. The 2 con... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Laser Hair Removal Service
  3. Medical Clinic
  4. Medical Spa
  5. Skin Care Clinic

Written by the company

Dr MediSpa is devoted to supporting your complete wellness. We provide a broad range of cosmetic options for both men and women, including surgical and non-surgical treatments, to rejuvenate and enhance the natural beauty of your face and body. From our sleek, contemporary clinics in Loughton, Essex, Marylebone and Knightsbridge, London, we offer cutting-edge cosmetic and aesthetic treatments tailored to your needs.


Contact info


4.8

Excellent

TrustScore 5 out of 5

351 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

After many years and an obscene amount…

After many years and an obscene amount of money on treatments and products spent to remove my melasma and skin scarring/pigmentation (to no avail!) I went to Dr Medispa and have never looked back! Initially I met with Kay and had some wonderful facials and she really helped me and understood what I wanted to achieve. I then met with Dr Solomon and had the Cosmelan treatment, just wow! After 2 weeks I could see a massive difference and now 2 months on, my skin is almost completely clear! It’s a years treatment to commit too but it’s already going better than I could have hoped for. I W ould recommend them to anyone!! Sammie has also been a great help to me and so very kind. The entire team is amazing, professional and I cannot recommend them enough! Thanks again everyone! 😊

December 11, 2020
Unprompted review
Rated 5 out of 5 stars

Always a pleasure when visiting Dr…

Always a pleasure when visiting Dr MediSpa. The staff are smiley, helpful and attentive and always make me feel like I’m in the best of hands! Thank you as always for a great consultation!!! See you very soon for a facial!

December 4, 2020
Rated 5 out of 5 stars

Elli has always provided me with…

Elli has always provided me with excellent service. She is thoroughly knowledgeable with the products used and treatments offered. I would highly recommend Elli for treatments. She is fantastic!

November 27, 2020
Rated 5 out of 5 stars

Superb !!! The clients well-being is always number 1

I have been going to Dr Medispa ( in Loughton and the West End ) for over 3 years now. I have always found the staff to be so professional and friendly. They listen and advise giving their honest opinion. Their integrity is why I continue to go back and never look at another clinic.

November 20, 2020
Rated 5 out of 5 stars

Hyaluronidase

I was dealing with very rare complications from the filler when I got in touch with Sammie of Dr. Medi Spa. I explained to her, how I had been suffering from discomfort and was looking for a specialist to help me.
She booked me to see Dr Somji and from the minute I met him for my consultation, I knew I was in good hands and he knew exactly what my face needed. He has a very calm demeanor with incredible knowledge of the face anatomy and a very steady hand. He did series of hylase treatments to melt the filler that was bothering me and recommended further treatment plan to build my skin.
Sammie is always very helpful and answers all my questions and has supported me throughout my treatments. 11 out 10 for my doctor and his team. His wife, Hinal is also very lovely. They always make you feel so comfortable and I look forward to going back every time. I am beyond happy with my experience. Thank you!

November 16, 2020
Unprompted review
Rated 5 out of 5 stars

I honestly can’t recommend this clinic…

I honestly can’t recommend this clinic enough. My daughter had acne which really affected her confidence and after a few visits to the Loughton clinic, her skin is so much better and she feels so much better in herself. I can’t thank all of the staff enough, they are always so kind and helpful and the Dr is amazing. I always book with Libby who gives the best customer service and honestly can’t do enough for us. So thankful that we found this clinic and for the help they have given my daughter

November 10, 2020
Unprompted review
Rated 5 out of 5 stars

Dr Somji and his team are the best in…

Dr Somji and his team are the best in the business at what they do. I've previously owned a salon myself so I must admit I'm quite a fussy customer 🙈and know exactly what I want. I was very nervous to have threads to lift sagging jowls, having had a bad experience somewhere else, I needn't had been. Dr Somji is so calm, knowledgable and skilled at various types of threads and kept the pain to an absolute minimum . Kat was also there to assist him and completely made me feel at ease. Combined with fillers the results really are fantastic but still natural, family say 'you look well' not what have you had done which to me is the best outcome. All the staff there are friendly, professional and knowledgable, I know they do lots of other good treatments. They are so clean and Covid secure, I felt less safe when I left there! As I'm not getting any younger and probabaly no less vain, I'm sure I will be visiting them for many years to come. Well done everyone you deserve your continued success. Many Thanks & Best Wishes, Wendy 😃X

September 30, 2020
Unprompted review
Rated 5 out of 5 stars

Life changing results

Words cannot describe the amazing results of my skin progress with Medispa!
Life changing!!

June 27, 2020
Unprompted review
DrMediSpa logo

Reply from DrMediSpa

Thank you for your lovely review Sara-Louise, hope to see you in the clinic very soon!

Kat

Rated 5 out of 5 stars

Don’t waste your money on any more products!!

So glad I finally decided to go and see Dr Medispa. I have already learnt so much about my skin and how to look after it better and I feel confident that I’m in good hands in getting my skin sorted!

Kat is absolutely lovely and always answers any questions I have, no matter what time/day of the week it is! I can’t wait to start my treatments!

Cannot recommend enough!!

June 23, 2020
Unprompted review
DrMediSpa logo

Reply from DrMediSpa

Thank you for your lovely review Laura, hope to see you in the clinic very soon!

Kat

Rated 5 out of 5 stars

Absolutely Outstanding 🌟🌟🌟🌟🌟

I recently had the pleasure of meeting Elie. I really can’t recommend Dr Medispa enough. She certainly is 5/5 if not more. 🌟🌟🌟🌟🌟

Firstly Ellie is outstanding, knowledgeable and professional.
Ellie took the time to find out about my skin.
Not only, did she advise on all my skin concerns, but she elaborated and advised me on different procedures. Also what skincare treatments that can help me whilst I’m at home.
Ellie’s absolutely outstanding, I’m very particular in whom I trust, I won’t be going anywhere Else apart from Dr Medispa.

May 1, 2020
Unprompted review
DrMediSpa logo

Reply from DrMediSpa

Thank you very much for your lovely words and review Anita, looking forward to seeing you in clinic soon!

Elli

Rated 5 out of 5 stars

I have tatoo removal done by Elli

I have tatoo removal done by Elli. A very caring and professional young lady. She has a passion for the work she does. Dr Somji is very sincere and honest when recommending treatment. He is also very easy to talk to which really helps. All the staff are great and polite. A great place to come for aesthetics.......

February 29, 2020
Unprompted review
DrMediSpa logo

Reply from DrMediSpa

Thank you very much for your kind words, look forward to seeing you in clinic very soon.

Elli

Rated 5 out of 5 stars

Hydrafacial

I saw Elli yesterday for a Hydrafacial. She immediately put me at ease and told me what the treatment entailed. Throughout it all she explained each step and what she was going to do and what the benefits to my skin would be. It was a very pleasant and relaxing experience and at the end of it my skin felt lovely and was glowing. I would definitely recommend the Hydrafacial as a treatment and Elli as the therapist to do it.

February 6, 2020
Unprompted review
Rated 5 out of 5 stars

Perfect

Had my first treatment with Dr Somji today, absolutely amazing, he explained everything patiently and was very knowledgeable, giving me advice and recommendations. He has a great eye and knows exactly what subtle changes to make. I am over the moon with the results. I will definitely be returning.

January 7, 2020
Unprompted review

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