Vikram and Jack were very helpful whenever I wanted specific info both before and after my 2 x RockTek G2 TV Boxes purchase. Early days maybe, (one week). However I've found the box works very well, e... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've bought a number of high price consoles and laptops from droix over the years, including the win max 2 2025 a week ago, which I got to replace my broken win max 2 2024 (my fault lol). As usual dr... See more
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I was eyeing the AYN Odin 3 for quite a while and was pleasantly surprised that it was available to purchase. It was quick to arrive and I am thoroughly happy with the product and service, it came wit... See more
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I found their customer service to be excellent. I ordered an AYN Odin 2 Portal. It arrived the next day even though I didn't pay extra for that. Once received I found out I'd ordered the original Odin... See more
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Company details
Written by the company
For over 11 years, DROIX is a UK Leader and has been growing worldwide in handheld gaming and tech solutions. Discover top-tier handheld PCs like the GPD WIN 4 and WIN Max 2, versatile Android consoles such as the AYANEO Pocket S and AYN Odin 2, retro gaming devices, and portable monitors for work and gaming. Our Mini PCs, USB 4.0 cables, docking stations, and USB hubs are perfect for home, work, and business needs. Enjoy excellent customer support, great reviews, and overnight UK shipping. Join us for the best in gaming and productivity
Contact info
54C Expressway Studios, North Woolwich Road, E16 2AA, London, United Kingdom
- 02037406830
- support@droix.co.uk
- droix.co.uk
4.8
Excellent
953 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from DROIX
Thank you so much for your 5-star review! We’re delighted to hear you love your diddy laptop and are happy with our company. Your support means the world to us!
Cannot speak more highly of this…
Cannot speak more highly of this company!! They are absolutely the right choice when purchasing electronics as their service is second to none. I had a fan issue a year after purchasing my gpd win mini from them and within 10 hours of originally contacting them about this, they already had a new fan in the mail for me to replace the faulty one. This level of service and communication is rare in any industry but especially in electronics where so many companies drop support immediately after your purchase. I will recommend droix to anyone I know when looking for electronic products especially niche one like GPD out of Hong Kong.
September 26, 2025
Unprompted review
Reply from DROIX
Thank you so much for taking the time to share such a detailed and glowing review of your experience with us, especially regarding your GPD WIN Mini.
It truly means a lot to the entire DROIX team that we were able to provide the level of service you described. Hearing that we could get a replacement fan out to you within 10 hours of your initial contact is exactly the kind of support we strive for.
We know that issues can pop up, and our goal is always to make the resolution as fast and pain-free as possible, particularly with specialized and niche electronics like GPD devices. Your recognition of our service and communication makes all the effort worthwhile.
We are incredibly grateful for your trust, your business, and your enthusiastic recommendation. Please don't hesitate to reach out if you need anything else!
Very good
Very good. Totally satisfied with my order, delivery and service I received. Would highly recommend. Thank you
September 12, 2025
Reply from DROIX
That's fantastic to hear! We're so glad you're totally satisfied with your order, delivery, and the service you received. It means a lot to us that you'd highly recommend us. Thanks so much for the great review!
Reply from DROIX
Thank you for your review. We're glad to hear you found our services to be good and reliable. We appreciate your feedback!
The team at DROIX are like no other I…
The team at DROIX are like no other I have experienced in customer service. Jack & Chris truly go the extra mile. They answered all my questions, even agreed to update firmware for me prior to shipping, and kept me in the loop throughout the whole process. I cannot fault these guys. So far, very good. Keep it up team!
September 19, 2025
Unprompted review
Reply from DROIX
Thank you for this wonderful review! We're thrilled to hear that Jack and Chris provided you with such a great experience. Going the extra mile for our customers is what we're all about, and it means a lot that you noticed their dedication to answering all your questions and updating the firmware for you.
We'll be sure to pass along your kind words to the team. Your feedback is truly appreciated, and we're committed to keeping up the great work!
Fast delivery
Fast delivery (was holding the item the day after I ordered it even though I'm 250 miles away. Excellent pricing. Excellent customer service (especially Jack on the contact team).
September 16, 2025
Unprompted review
Reply from DROIX
Thank you so much for your wonderful 5-star review! We’re thrilled to hear your order arrived so quickly and that you were pleased with our pricing and service. I’ll be sure to pass along your kind words to Jack — he’ll be delighted to know he made a difference. We truly appreciate your support and look forward to serving you again soon!
Reply from DROIX
Thank you for your review! We're delighted to hear you’re happy with the equipment. Feel free to contact us anytime with any questions or concerns
Purchased Odin 2 Portal
Prior to purchase I used the online chat option to talk to a sales representative and got an immediate response to my question. Throughout the delivery process I got continual email updates at every stage from Droix so I knew at all times where my package was and could track it. Package arrived on time and was well packaged and secured. I would not hesitate to use Droix again.
August 29, 2025
Reply from DROIX
Thank you so much for your wonderful 5-star review! We're delighted to hear that our team was able to answer your questions quickly and that you found the delivery process smooth with regular updates. It’s great to know your package arrived safely and on time. We truly appreciate your trust in DROIX and look forward to serving you again in the future!
Reply from DROIX
Thank you so much for your 5-star review! We're glad to hear your order arrived on time and well packaged. We truly appreciate your support and look forward to serving you again!
A Great Online Company…
I've ordered from Droix quite a few times and while they're not the cheapest their Customer Services is absolutely fantastic.
On the occasions I've had to contact Customer Services I've always spoke to Vikram who is an absolute asset to the company.
I will continue to buy from Droix in the future.
August 21, 2025
Unprompted review
Reply from DROIX
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’ve had such positive experiences with us and that Vikram has been able to assist you so well — we’ll be sure to share your kind words with him. Your continued trust and support mean a lot to us, and we look forward to serving you again in the future!
Reply from DROIX
Thank you for your 5-star review! We're glad your order reached you on time and appreciate your support.
Would definitely recommend!!
Would definitely recommend!!
Had a minor problem with my console, but after some great customer service and a little time spent by me I had it up and running perfectly.
August 4, 2025
Reply from DROIX
Thank you so much for the 5-star review! We’re glad to hear our team could help get your console up and running smoothly. If you ever need any further support, don’t hesitate to reach out — we’re always happy to help. Enjoy your console!
Incredibly fast delivery
Incredibly fast delivery, Powerhouse of a console and arrived in perfect condition. Would absolutely use them again in the future.
August 15, 2025
Reply from DROIX
Thank you for the fantastic 5-star review! We’re thrilled you’re enjoying your new console and that it arrived quickly and in perfect condition. We truly appreciate your kind words and look forward to serving you again in the future!
Brought a RockTek G2
Brought a RockTek G2, arrived in a few days, can't fault the service or item.
August 15, 2025
Unprompted review
Reply from DROIX
Thank you so much for your 5-star review! We're delighted to hear your RockTek G2 arrived quickly and that you're happy with both the product and our service. We really appreciate your support and hope you enjoy your new device
Tiny PC that packs a powerful punch …
Droix where Excellent to deal with ,extremely fast delivery of my GPD pocket 4 not even 24 hours 😱👌,absolutely loving this tiny but very powerful laptop/PC ,its definitely the fastest one I've ever had ,so smooth and flawless, basically a fully fledged gaming PC but in miniture form that you can take anywhere, rather than being stuck in a corner in one place with a " tower " PC 😎👌👌👍
August 9, 2025
Unprompted review
Reply from DROIX
Thank you so much for your fantastic 5-star review! 🙏 We're thrilled to hear you’re enjoying your new GPD Pocket 4 and that it arrived so quickly. It’s great to know you’re loving the performance and portability — it really is an amazing little powerhouse! 🚀💻
We truly appreciate your support and look forward to serving you again in the future. Enjoy your new device!
Droix is a guarrantee!
Quick and clear communication to guide you through your purchase. Fast shipping and careful packaging. I've been a customer for years and have always appreciated the customer service, which makes all the difference when you need it. I was even reimbursed for the DHL shipping fee because another carrier was used. Customs duties were already paid, so no surprises. Droix is a guarantee!
August 6, 2025
Reply from DROIX
Thank you so much for your kind words and continued trust in DroiX!
We’re thrilled to hear that our communication, fast shipping, and careful packaging made your experience a great one — and that our team could provide the service you’ve come to expect over the years. It’s always our goal to make every step of the process smooth, transparent, and hassle-free, so we’re glad the shipping refund and prepaid customs made things easier for you. Your loyalty means the world to us, and we look forward to serving you again!
Go Go Gadget, DroiX!
DroiX are consistent in their delivery, and even with difficult cases, they always try to resolve the situation.
Their Discord is well-moderated, and they are transparent with buyers.
Go go go DroiX!
January 2, 2025
Reply from DROIX
Thank you so much for the fantastic 5-star review – Go Go Gadget, DROIX! really made our day! 🚀
We're thrilled to hear that you've had a consistently great experience with us, even when things get a little tricky. Our team always strives to go the extra mile to ensure every situation is resolved with care and transparency.
We also appreciate the shoutout to our Discord community – our moderators work hard to keep it a welcoming and informative space for everyone.
Thanks again for your continued support.
Paid for 1 day delivery but
Paid for 1 day delivery but, as courier had a problem item was delivered the following day and I was refunded the cost of postage.
The product is great but I notice it gets quite hot when in use, so is there a way to cool device.
July 24, 2025
Unprompted review
Reply from DROIX
Thank you for your kind review and feedback! We're glad to hear you're enjoying the product and appreciate your understanding regarding the delivery delay — we're happy the postage was refunded promptly.
Regarding the heat you’ve noticed during use: it's normal for the device to warm up slightly, but we recommend using it in a well-ventilated area and placing it on a hard, flat surface to allow for better air circulation. If you continue to have concerns, please feel free to reach out to our support team — we're always here to help.
Thanks again for your support!
Fantastic company
The customer service was great and the support I received was quick and reliable
June 30, 2025
Reply from DROIX
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had a great experience with our customer service and that our support was quick and reliable. Your satisfaction means a lot to us, and we’re always here if you need anything!
Fantastic site
Iv bought from this website twice now and both times have been a breeze. My items were shipped out so quickly and were received within 2 days. Items were well packaged and the site also has some good discounts that I took advantage of. It's rare to have such a good experience online shopping these days so thank you for making it easy! 100% recommend
July 7, 2025
Unprompted review
Reply from DROIX
Thank you so much for your kind words and continued support! We're thrilled to hear that both of your experiences with us have been smooth and that your orders arrived quickly and well-packaged. It means a lot to us that you took the time to share your experience—and we're so glad you found some great discounts too! Your recommendation truly means the world. We look forward to serving you again soon!
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