My order went great! Quick delivery and my 2024 win mini came in perfect condition. Only complaint is the person who received the package for me stated that packaging clearly stated what was inside wh... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I'm updating my review, there were some minor issues with the delivery of my package which were not Droix's fault. I posted a bad review and their customer support reached out to me to clarify the... See more
Company replied
I've been buying GPD products on Indiegogo several times, and 2 out of 3 were great. Recently, the cost has significantly risen, and I don't want to risk my hard-earned money. I researched on social m... See more
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I was on the hunt for the Ayaneo 3, and Droix seemed to have it in stock; however, I was very hesitant considering it’s my first time buying from here. After much contemplating what felt like forever,... See more
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Company details
Written by the company
Find the latest entertainment gadgets in UK and fast shipping Worldwide. Backed up with UK Support and Warranty. GPD, Beelink, Intel, One Netbook and much more! Learn More NOW!
Contact info
Kemp House, 160 City Road, EC1V 2NX, London, United Kingdom
- 07810661675
- support@droix.net
- droix.net
4.7
Excellent
421 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Sublime service at Droix.
The service you get with the people behind running Droix is truly great. I had to change my delivery type (because my package was going to be a bit expensive to leave without insurance) pretty much last-minute because something went wrong (probably on my client-side, browser selection went haywire) and the sales team handled that very fast after communicating with them emailand they were very kind and polite throughout. If all other businesses were run like this, the world would have no problems. At least, when it comes to customer experience.
June 30, 2024
Unprompted review
Reply from DROIX Global
Thank you so much for taking the time to share your experience with us. We truly appreciate your positive review and are delighted to hear that you had a satisfactory experience with our team.
We strive to provide excellent customer service and your kind words confirm the hard work we put into this effort. It is always gratifying to know that our efforts to provide a seamless and hassle-free customer experience are appreciated.
Once again, thank you for your praise and support. We look forward to serving you again in the future.
⭐⭐⭐⭐
7 days after order
I don't received it
Email order confirmation has no tracking direct link 👎
After check from tracking number my parcel is still on the way on fedex website
So it is just a little bit longer I hope 🤞
Update : parcel was delivery today in my mailbox 👍
So it is a really good thing
@droidX just a comment :
Sorry for my bad review but please,
Don't send the mailing to requesting review orders before delivering to end customers cause it is a little bit worry for nothing in reality
thanks for your feedback by email
I appreciate 👍
My review is good now 😉
Sée you to my next order 👋
G.
July 3, 2024
Unprompted review
Reply from DROIX Global
We greatly appreciate your updated review on Trustpilot and are glad to hear that your parcel has arrived within the estimated timeframe. We are always striving to ensure the timely and efficient delivery of items to our customers and are happy to know that we succeeded in your case.
Your feedback regarding the timing of the review request emails also has our attention. Usually, these are sent once the order is marked as 'completed' in our processing system, which typically means that the items have been dispatched and tracking information has been provided. However, we understand how the timing of the review requests might be a cause for concern. We greatly value this feedback and will discuss it with our management team to improve our customer service.
We thank you for your patience, appreciation and for being a part of our growing family. We look forward to serving you better with your next order.
Once again, thank you for your review and your valuable feedback.
Great products, prices and service!
They have great products and excellent prices. I found their website to be slightly buggy (for example when applying a shipping coupon at checkout), but in the end I was able to order the items I wanted. If you encounter issues with the website, reach out to their service department. Speaking of which, they provided probably the best service I've ever experienced from a company, anywhere. They clearly care about their customers, reputation and the products they supply. I can highly recommend them.
June 26, 2024
Unprompted review
Reply from DROIX Global
We are overjoyed to receive your 5-star rating and such positive feedback about our products, pricing, and especially, our customer service. Thank you for taking the time to share your experience.
Your praise about our customer service particularly delights us, as we make every effort to provide exemplary service to all our customers. It's wonderful to know that our care for our customers and our products resonates with you.
We greatly appreciate your recommendation and we're thrilled you've had a positive shopping experience with us, despite the slight issues you faced with our website. We strive for continual improvement and your comments will help us enhance our platform's performance even further.
Thank you once again for your generous review. We look forward to serving you again.
DroiX Team
Fast delivery
Fast delivery
Item exactly as described
Would buy from again
June 26, 2024
Unprompted review
Reply from DROIX Global
We're thrilled to receive your 5-star review. Your positive comments about our fast delivery and the accuracy of our item descriptions truly warm our hearts.
We sincerely appreciate the trust you have placed in us and we are happy to hear that you would consider purchasing from us again. Our aim is always to provide the best service and products to our customers.
Once again, thank you for your wonderful support. We look forward to serving you again in the future!
Great company
Fast shipping. So far great system. Very happy with Droix. Also knowing they offer extended warranty. Thanks to everyone at Droix .
June 4, 2024
Reply from DROIX Global
Thank you so much for your wonderful review and 5-star rating! We're delighted to know that you are pleased with our fast shipping, the system, and our additional extended warranty offering.
We strive to meet our customers' needs, and it’s particularly rewarding and encouraging to hear positive experiences like yours. Your kind word are genuinely appreciated by everyone here at Droix.
Once again, thank you for your support. We are pleased to have you as a customer and look forward to continuing to serve you in the future.
Reply from DROIX Global
We're so thankful for your fantastic 5-star review and positive remarks about our service.
Your satisfaction with the quick delivery and the smooth, duty-free process reflects the standard of the high-quality service we aim to provide. Knowing we are meeting and exceeding expectations like yours inspires us to keep striving for excellence.
Thank you once again for taking the time to share your feedback. We look forward to serving you in the future.
DroiX: A great place to shop
Great place to shop for all sorts of interesting handheld gaming products. Ships fast too!
I love their YouTube channel. Check it out: @DroiX_Store
May 28, 2024
Reply from DROIX Global
We were overjoyed to read your 5-star review and gracious comments about our store and products. Your feedback is greatly appreciated and it truly made our day!
We are glad to hear that you're satisfied with our handheld gaming products and the speed of our shipping service. Our team works diligently to select the best products for our customers and to get them delivered as quickly as possible.
Additionally, your compliment about our YouTube channel, @DroiX_Store, warm our hearts. We put a lot of effort into creating instructional and engaging content so our customers can make the most out of their purchases.
Thank you again for taking the time to leave such a fantastic review. We look forward to serving you again in the future!
Warm Regards,We were overjoyed to read your 5-star review and gracious comments about our store and products. Your feedback is greatly appreciated and it truly made our day!
We are glad to hear that you're satisfied with our handheld gaming products and the speed of our shipping service. Our team works diligently to select the best products for our customers and to get them delivered as quickly as possible.
Additionally, your compliment about our YouTube channel, @DroiX_Store, warm our hearts. We put a lot of effort into creating instructional and engaging content so our customers can make the most out of their purchases.
Thank you again for taking the time to leave such a fantastic review. We look forward to serving you again in the future!
Product just as stated
Product just as stated, and packaged very sturdy. And, fast shipping.
June 5, 2024
Unprompted review
Reply from DROIX Global
We are delighted to hear that you had such a positive experience with our product and service!
Thank you for taking the time to leave us a five-star review. We greatly appreciate your kind words regarding our sturdy packaging, accurate product descriptions, and fast shipping.
Your feedback is a huge motivation for us to continuously improve our services. We look forward to serving you again in the future!
Overall a good experience
Overall a good experience but I had some trouble ordering on the site. The site kept giving me an error message when trying to proceed with my order. I asked for help through the support chat. While the customer support was nice and clearly eager to help, I ultimately had to resolve the issue myself. I had added a protective case for the device I was ordering as the site offered the case for free. However I could only proceed with the purchase upon removing the case from my cart! So no complimentary case for me...
The website is tad on the slower side and has some confusing quirks going on like how the sales labels might linger around even when the sale is over.
I received my device in good condition. It seems like the included power adapter is not from the original manufacturer of the device but I assume that's because of the original adapter wouldn't come with an EU type plug.
May 28, 2024
Reply from DROIX Global
Thank you very much for leaving your valuable feedback with a 4-star rating. We are happy to hear that you had an overall positive experience with us, and that you received your device in good condition.
We wholeheartedly apologize for any inconvenience you experienced during the ordering process on our site. We are actively working on improving the speed and usability of our website. Feedback like yours is very important in helping us do that. Your comments about lingering sales labels and other quirks have been noted and are being addressed.
We are sorry to hear about the difficulties you encountered when trying to add the complimentary case to your order. We appreciate your patience and perseverance in resolving the issue, even though it was not an ideal situation.
To make up for this, we have emailed you a coupon code which can be used for your future purchases, as a token of our appreciation for your trust in DroiX.
Regarding your comment on the power adapter, you are correct - the included power adapter is compatible with the EU type plug. This is a modification that we do to facilitate our international customers.
We hope to serve you better in the future and continue improving based on your constructive feedback. Once again, thank you for your understanding and patience.
Great experience
I bought a GPD Win Max 2 from Droix. Ordering process was a breeze. They shipped out the item on the following working day and it arrived in pristine condition. Straight forward no problem!
April 16, 2024
Unprompted review
Reply from DROIX Global
Thank you so much for your kind words and for taking the time to leave us a wonderful 5-star review! We are thrilled to hear that you had a smooth ordering process with us, and that your GPD Win Max 2 arrived in pristine condition and in a timely manner. Your satisfaction is our top priority, and we are glad that we could meet your expectations. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We truly appreciate your support and hope to serve you again soon!
great customer service
quick, easy and friendly customer service and the product i got is of high quality as well
April 17, 2024
Unprompted review
Reply from DROIX Global
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you found our customer service quick, easy, and friendly, and that you are pleased with the high quality of the product you received. Your feedback means the world to us, and we truly appreciate your support. If you ever need anything else, please don't hesitate to reach out. Thank you again for choosing us!
I got given the wrong device that had…
I was still charged shipping even though I used a coupon code for free shipping
March 25, 2024
Unprompted review
Reply from DROIX Global
Hi,
We are truly sorry for the unfortunate experience you had with your recent order. We take your feedback seriously and are committed to ensuring your satisfaction.
Unfortunately, we were unable to get the necessary information to assist you with this specific issue for your order with us. We aim to address all customer concerns promptly, which is why we would highly appreciate it if you could provide us with additional details.
Please get in touch with us at support@droix.net. We assure you that our customer service team is always available to rectify any issues and help you at the earliest.
Thank you for bringing this to our attention, and we look forward to resolving this issue for you soon.
Regards
DroiX Team
Update: 17/05/2024
We sincerely apologize for any confusion that may have arisen regarding the application of the free shipping coupon. You are indeed required to opt for the Free Shipping option at the checkout page, even after applying the coupon code, rather than choosing the Premium Shipping option. We understand that this may not have been clear, for which we apologize.
We request you to please contact us at support@droix.net by providing the details of your order. We have not yet received the required information regarding your purchase. These details will allow us to thoroughly verify your order and guide you through the resolution process.
Thank you for bringing this matter to our attention.
Kind Regards
DroiX Team
SubjectExceptional Service and Support: A Satisfied Customer's Experience with Droix Team
Subject: Exceptional Service from Droix Team - A Satisfied Customer
To the Droix Team,
I am writing to extend my heartfelt appreciation for the outstanding service I received from your customer service representative, Mr. Vikram, and the dedicated staff at your London store.
From the moment I encountered minor issues with the laptop I purchased, Mr. Vikram consistently provided unwavering support. Despite being in another country, I found reassurance in knowing that Droix was there to assist me. When the opportunity arose, I entrusted my laptop to Droix, and they promptly addressed the issue by replacing it with a new one.
Since then, I have noticed a remarkable improvement in the laptop's performance. Mr. Vikram's meticulous attention to detail and unwavering commitment to customer satisfaction truly distinguish Droix from its competitors.
Thanks to this positive experience, I am now a satisfied customer, eager to explore more of Droix's offerings in the future.
Thank you, Mr. Vikram, and the entire Droix team, for your exceptional service and dedication.
Best regards,
Darko
February 27, 2024
Unprompted review
Reply from DROIX Global
Hi,
Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear your feedback about our support services at Droix, we strive to deliver top-notch customer service and ensure that our customers' needs are met promptly and efficiently.
We are delighted to hear that your laptop concerns were addressed promptly, and that you have noticed a significant improvement in its performance, Also that you were satisfield with our support staff dedication to detail and commitment to ensuring customer satisfaction are qualities that we deeply value within our team.
We are grateful for your kind words and are thrilled to have you as a satisfied customer. We look forward to serving you again in the future and providing you with exceptional products and service that meet your expectations.
Thank you once again for choosing Droix. Your satisfaction is our utmost priority.
Regards
DroiX Team
Great product target, 5 star service
As an EU citizen I initially was weary ordering a product in this price range outside the union, but this UK based shop has amazed me with it's friendliness, forward thinking and flexibility.
I had decided to buy a GPD Win Max 2 at Droix because of the warranty perks in comparison with the producers website and after experiencing a small screen issue (where few columns of the white pixels on the screen where mirrored with the next columns of pixels, weird!) I was happy I did.
Not only would a return, repair or replace be with zero cost (incl UK-EU postage) for me; they were also thinking with the customer as I wanted to keep and try the device for a few moments to play with (and not having to remove data) and offered to replace the screen myself, as it seemed an doable job. No problem there and they sent me a replacement screen and connection cable (no extra taxes paid). As the device was a little cheaper on the moment of replacing the screen and the moment that I bought it, I got a small refund which allowed me to buy the tools needed to change the screen.
Very happy with their product range, service and friendliness in contact. Thanks again!
January 12, 2024
Unprompted review
Reply from DROIX Global
Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you found our service friendly, forward-thinking, and flexible. It brings us great joy to know that you were impressed by the warranty perks we offer, and that it gave you peace of mind when making your purchase.
We are sorry to hear about the small screen issue you encountered with your GPD Win Max 2, but we are glad that our hassle-free return, repair, or replace policy, including covering all costs, helped resolve the issue to your satisfaction. We always strive to go above and beyond to ensure our customers are happy with their purchases.
It warms our hearts to hear that you appreciated our willingness to work with you on finding the best solution for your needs, even going as far as offering to replace the screen yourself. We are pleased that the replacement screen and connection cable arrived promptly and without any extra taxes, allowing you to continue enjoying your device.
Your kind words about our product range, service, and overall friendliness mean the world to us. We are dedicated to providing top-notch customer service and high-quality products, and we are delighted that we could exceed your expectations.
Thank you once again for choosing Droix. We look forward to serving you in the future and providing you with more exceptional experiences.
Warm Regards
DroiX Team
Reply from DROIX Global
Thank you for your kind words! We are thrilled to hear that you had a great experience with our service. We truly appreciate your feedback and look forward to serving you again in the future. Thank you for choosing us!
Warm Regards
DroiX Team
Excellent Prices, A First Class Customer Service Team and Fast Shipping
I ordered a little Miyoo Mini +.
They offer excellent prices with very fast shipping speeds. My product arrived in full working order and with an excellent presentation. Considering how the Mini's usually arrive from China, they made a very nice presentation of everything and I found the "unboxing" of the miyoo mini+ was a great experience.
I did have some trouble with FedEx being able to deliver to my address, but the Droix Team handled everything with patience, politeness and commitment.
I highly recommend Droix. They offer a first class service.
January 31, 2024
Unprompted review
Reply from DROIX Global
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you had a positive experience with your order of the Miyoo Mini +. We are delighted that you found our prices competitive and our shipping speeds fast.
We are also glad that you enjoyed the unboxing experience and that your product arrived in excellent condition. We apologize for any inconvenience faced with the FedEx delivery, but we are happy to hear that our team was able to assist you with patience, politeness, and commitment.
Your recommendation means the world to us, and we are grateful for your kind words about our first-class service. We truly appreciate your support and look forward to serving you again in the future.
Thank you for choosing Droix!
Warm regards
DroiX Team
Pleasantly surprised by Customer Service
I recently had the pleasure of ordering the AYN Odin 2 from Droix Global on January 1st, with the promise of a quick delivery by January 9th. Being in the US, this timeframe seemed quite reasonable to me. However, as January 8th rolled around, I noticed that my order hadn't been shipped yet. Understandably, I was quite irate and immediately contacted their customer service team.
To my surprise, the team at Droix Global handled my issue with utmost professionalism and efficiency. They informed me that the specific color model I had ordered was on back order. However, they offered a brilliant solution - I could switch to a different color, and in return, they would expedite the shipping on the very same day. I chose the black model, and true to their word, it was dispatched immediately.
Expecting a delivery time of at least a week, I was astounded when the product arrived at my doorstep in just under 3 days! This experience truly exceeded my expectations. I am immensely grateful for the proactive and accommodating approach of their customer service department.
As a result of this positive experience, I am now a loyal customer of Droix Global. I am already planning my next purchase with them. Next time, though, I'll make sure to check the availability of specific models more thoroughly to avoid any delays. But one thing is certain, Droix Global has won my trust through their exceptional service and swift response!
January 12, 2024
Unprompted review
Reply from DROIX Global
Hi,
Thank you for taking the time to share your positive experience with us. It's always encouraging to hear that our customers are satisfied with their purchases and the service they receive.
We are committed to maintaining this level of service and to delivering exceptional experiences to all our customers. If there's anything else we can do for you, or if you have any suggestions, please don't hesitate to reach out to our support. We love hearing from our valued customers!
Thank you again for your support and for being a part of the DroiX family. We look forward to serving you again in the future.
Regards
DroiX Team
Such a great experience with thus…
Such a great experience with thus companyA++
January 12, 2024
Unprompted review
Reply from DROIX Global
Hi,
Thank you for taking the time to share your positive experience with us. It's always encouraging to hear that our customers are satisfied with their purchases and the service they receive.
We are committed to maintaining this level of service and to delivering exceptional experiences to all our customers. If there's anything else we can do for you, or if you have any suggestions, please don't hesitate to reach out to our support. We love hearing from our valued customers!
Thank you again for your support and for being a part of the DroiX family. We look forward to serving you again in the future.
Regards
DroiX Team
My order was processed quickly
My order was processed quickly. The price for the device was really good and as EU tax was already included no hassle with customs or stuff like that. I also liked the product description with pros and cons, most shop just have the manufacturers description on their website.
December 27, 2023
Reply from DROIX Global
Hi,
Thank you for taking the time to share your positive experience with us. It's always encouraging to hear that our customers are satisfied with their purchases and the service they receive.
We are committed to maintaining this level of service and to delivering exceptional experiences to all our customers. If there's anything else we can do for you, or if you have any suggestions, please don't hesitate to reach out to our support. We love hearing from our valued customers!
Thank you again for your support and for being a part of the DroiX family. We look forward to serving you again in the future.
Regards
DroiX Team
Reply from DROIX Global
Hi,
Thank you for taking the time to share your positive experience with us. It's always encouraging to hear that our customers are satisfied with their purchases and the service they receive.
We are committed to maintaining this level of service and to delivering exceptional experiences to all our customers. If there's anything else we can do for you, or if you have any suggestions, please don't hesitate to reach out to our support. We love hearing from our valued customers!
Thank you again for your support and for being a part of the DroiX family. We look forward to serving you again in the future.
Regards
DroiX Team
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