My order went great! Quick delivery and my 2024 win mini came in perfect condition. Only complaint is the person who received the package for me stated that packaging clearly stated what was inside wh... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I'm updating my review, there were some minor issues with the delivery of my package which were not Droix's fault. I posted a bad review and their customer support reached out to me to clarify the... See more
Company replied
I've been buying GPD products on Indiegogo several times, and 2 out of 3 were great. Recently, the cost has significantly risen, and I don't want to risk my hard-earned money. I researched on social m... See more
Company replied
I was on the hunt for the Ayaneo 3, and Droix seemed to have it in stock; however, I was very hesitant considering it’s my first time buying from here. After much contemplating what felt like forever,... See more
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Company details
Written by the company
Find the latest entertainment gadgets in UK and fast shipping Worldwide. Backed up with UK Support and Warranty. GPD, Beelink, Intel, One Netbook and much more! Learn More NOW!
Contact info
Kemp House, 160 City Road, EC1V 2NX, London, United Kingdom
- 07810661675
- support@droix.net
- droix.net
4.7
Excellent
421 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Quick and easy!
The product arrived in excellent state, was fast and properly packaged. I recommend this shop to anyone!
August 16, 2024
Unprompted review
Reply from DROIX Global
Thank you so much for your kind words and your positive review. We're thrilled to hear that you were satisfied with the speedy delivery, packaging, and overall condition of your order.
We appreciate your recommendation and it truly means a lot to us. Your satisfaction is our top priority and it's heartening to know that we were able to meet your expectations.
We greatly value your patronage and look forward to serving you again in the future.
Fast delivery and good work with…
Fast delivery and good work with delivery company to ensure that import duties (if any) are easy to pay and process.
August 19, 2024
Unprompted review
Reply from DROIX Global
Thank you so much for your positive review and for taking the time to share your experience. We're delighted to hear that our efforts in providing a fast and smooth delivery process, including the handling of import duties, have been appreciated.
Your satisfaction is our top priority and it's reassuring to know we were able to meet your expectations. We always strive to make the process as seamless as possible for our customers.
Thank you again for choosing Droix. We appreciate your business and look forward to serving you again in the future.
The experience was great
The experience was great. Never ordered an item from DroiX Global, so I wasn’t sure, what I have to expect, especially when buying devices which were produced by small companies without a big history (in my case, AYN distributed their items in the past with crowdfunding campaigns).
Order process was fast and without any problems or surprises and shipment was made at the same day in my case. I choose FedEx for my delivery to Germany for some additional costs. The delivery was made within 7 days - so the 2-3 working days were a little bit optimistic. I get constantly information from DroidX about the delivery process and customer support was very fast in giving me an answer.
So I‘m satisfied right know and hope, this won’t change if I need help with my new device in the future.
August 14, 2024
Unprompted review
Reply from DROIX Global
Thank you so much for sharing your positive experience with us and for leaving such a wonderful review! We're thrilled to hear that you found our ordering process fast and smooth, and that you received prompt notifications and customer support from our team.
We understand that purchasing from a company for the first time can be daunting, and we're delighted that we were able to meet your expectations.
We're also taking note of your feedback regarding delivery times and are continuously working to optimise our processes for faster service.
Please know that we're here to support you not only during the purchase journey but also throughout your product usage. Should you need any assistance in the future, don't hesitate to reach out.
Once again, thank you for choosing DroiX, and we look forward to serving you again.
Good but improve "contact us"
Had a good experience. Good prise and quick response. Had a problem with selection shipping but was handled well with some email. used the "contact us" to fix it but got no confirmation so handled it by email and ones done hared back from the form would be better if I got a confirmation that they had received it.
August 6, 2024
Unprompted review
Reply from DROIX Global
Thank you for taking the time to share your experience with us and leaving a 4-star review. We're pleased to know that you had a positive experience overall, found our prices competitive, and responses prompt.
It's great to hear that the issue you encountered with shipping selection was swiftly solved through communication via email, and we appreciate your patience during this process.
Your feedback regarding the lack of immediate confirmation after using our "contact us" form is duly noted, and we truly value it as it helps us enhance our customer service experience. We understand your concerns and assure you that we are implementing measures to improve our confirmation process.
As we continue to work towards providing the best support to our customers, we want to reassure you that, generally, we strive to respond to all queries within a maximum timeframe of 24 hours.
Once again, thank you for your constructive feedback. We appreciate your trust in us and look forward to serving you in the future.
Ordered a windows handheld
Ordered a windows handheld
It arrived in time and I was lucky not to pay customs
Great price too
August 10, 2024
Unprompted review
Reply from DROIX Global
Thank you so much for taking the time to share your positive shopping experience with us and rating us 5 stars!
We're delighted to know that your Windows handheld arrived on time, that you managed to avoid customs fees, and that you found the price satisfactory. Your kind words greatly encourage us in our mission to deliver top-quality products promptly and at an excellent price point.
Once again, thank you for choosing us. We're looking forward to continuing serving you in the future with the same level of promptness and value.
They shipped it out pretty fast and…
They shipped it out pretty fast and answered my questions when asked.
August 1, 2024
Unprompted review
Reply from DROIX Global
Thank you for your kind words! We’re glad to hear that you experienced fast shipping and prompt responses to your questions. Your satisfaction is our priority, and we appreciate your feedback. If you need anything else, don’t hesitate to reach out!
Reply from DROIX Global
Thank you for your feedback! We're delighted to hear that your order arrived in Germany in a short period of time. We appreciate your support and are here for any future needs you may have!
Order Processing, Shipment and Setup-All Impressive!
I am REALLY impressed with how quickly the order for the GPD Win Max 2 2024 was processed, shipped and arrived. And I'm really impressed with this little system. ! needed a very portable netbook-type system and this fits the bill perfectly! I don't intend to use the gaming features at all - it's strictly a portable work system. It's fast, got a lot of space and I think it's built really well. I've got full Office, Adobe Creative Cloud, and lots of other software installed. I have a regular 15" laptop I'll continue using for extended work at home, but when I'm on the road, this is small, light, and has plenty of RAM and storage.
August 5, 2024
Unprompted review
Reply from DROIX Global
Thank you so much for your wonderful review! We’re thrilled to hear that you’re impressed with the processing and shipping of your GPD Win Max 2 2024, and that it meets your needs perfectly as a portable work system. It’s fantastic to know that it’s working well for you with all your applications installed. Your satisfaction is our priority, and we truly appreciate your support! If you have any questions or need assistance in the future, please don’t hesitate to reach out. Happy working on the go!
Reply from DROIX Global
Thank you for taking the time to leave a review!
We're thrilled to hear that you had a great experience with our fast shipping and customer service. It's always a pleasure to get positive feedback like yours and it really motivates our team to provide the best experience possible for our customers.
Thank you once again for your kind words and for choosing Droix. Should you need any further assistance or information, please do not hesitate to get in touch.
didn't receive an email
I contacted them and found out that the RG Cube did not take my micro SD card and neither did others and they were supposed to send an email to solve it, but I don't think they did.bad customer service
August 2, 2024
Unprompted review
Reply from DROIX Global
Thank you for your feedback. We’re sorry to hear about the issues you experienced with the RG Cube and our customer service. Our usual response time for emails is within 24 hours, and if you haven’t received a response, we encourage you to contact us at support so we can assist you further and investigate.
We also want to note that we have not received the details related to your order at DroiX. If you could provide that information, it would help us address your concerns more effectively. Additionally, please remember that all products come with a DroiX warranty, and we can assist with repairs or replacements if necessary.
Thank you for your understanding, and we look forward to resolving this for you.
Trouble-Free
The ordering was simple. International shipping, stayed informed every step of the way. Product is flawless. Will shop again.
July 25, 2024
Reply from DROIX Global
Thank you for taking the time to share your experience with us! We're thrilled to hear that you found the ordering process simple, appreciated the updates during international shipping, and that the product met your expectations. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
already told you
July 29, 2024
Unprompted review
Reply from DROIX Global
Thank you so much for your thoughtful 5-star review! We truly appreciate your positive feedback and your commitment to security practices. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Never buying from here again
Someone stole my stuff and droix refuses to refund me. $1,000 down the drain.
July 18, 2024
Unprompted review
Reply from DROIX Global
Thank you for your review. We’re sorry to hear about your unfortunate experience with the delivery of your parcel.
After conducting a thorough investigation with the courier service, we have confirmed that the package was delivered to the correct address, as per the driver’s GPS location upon delivery, and following your request for it to be left in a designated safe space. Once the package is delivered based on these instructions, it is considered to be in your possession, in accordance with the courier's terms and conditions, as you had modified the delivery terms.
While we understand how frustrating and distressing this situation can be, we do recommend raising this issue with the local authorities as it involves theft after delivery. Please rest assured, that if there’s any information or documentation needed to assist with your police report, our support team is here to provide it.
We sincerely appreciate your understanding and are committed to offering any assistance within our capacity. If there is anything further we can do to help, please don’t hesitate to reach out to our support team.
Although I thought this could end in a…
Although I thought this could end in a complete disaster, everything went nicely and smooth. No Problems with shipping and taxes. Would recommend and would definitely buy again.
July 17, 2024
Unprompted review
Reply from DROIX Global
We truly appreciate your kind words and 5-star rating! It brings us immense pleasure to know that your experience with us was pleasant and that we were able to meet your expectations, ensuring a smooth and issue-free process.
We understand that the shipping and tax process can sometimes be daunting, so we're particularly pleased to know that everything went well in those areas.
Thank you for recommending us and your willingness to shop with us again in the future. We're sincerely grateful for customers like you, and we look forward to serving you again soon.
Ayaneo? More like Aya-NO! DroiX all the way
Item was delivered quickly and promptly
Item was also well packaged
Very much appreciated the item HAD to be signed upon delivery and it was delivered to my front door.
The customer service has been nothing but top notch. Items on the site might look a little more than elsewhere but the service you will receive with DroiX will far outweight any of those cost.
Will purchase again from you all.
July 1, 2024
Reply from DROIX Global
Thank you so much for your kind words and 5-star review! We genuinely appreciate the time you've taken to share your positive experience with us.
We're thrilled to hear that you valued our swift delivery, secure packaging, and attentive customer service. Your satisfaction is our top priority, and it was our pleasure ensuring your package arrived quickly and safely.
Thank you for highlighting our commitment to delivering excellent service that goes beyond the product price. It's reviews like yours that remind us why we do what we do.
We could not be more grateful for customers like you. We look forward to serving you again soon!
Reply from DROIX Global
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear that you're pleased with both the speed of delivery and the Odin 2.
Your positive feedback is a source of motivation for us to continually strive for excellence in serving you better. We appreciate your support and look forward to providing you with more great experiences in the future.
Good feedback upon delivery of a much…
Good feedback upon delivery of a much appreciated product.
June 24, 2024
Reply from DROIX Global
Thank you for taking the time to share your positive feedback and for giving us a 5-star review. We are delighted to hear of your positive experience with the delivery and that you are pleased with the product.
Your satisfaction motivates us to continually provide a high standard of service. We're truly grateful for your support and look forward to serving you well in the future.
Definitely Buying from Droid Again
Great experience. Order was shipped and delivered in under 4 days to US. Brand new device with no flaws.
The Win 4 is the true best portable handheld.
June 25, 2024
Reply from DROIX Global
Thank you for your kind words and fantastic review. We are delighted to hear that your experience with us was excellent and that your order was delivered promptly. We strive to provide a seamless service and we're glad the Win 4 handheld met your expectations.
Thanks again for your support and for being a valued customer. We look forward to serving you again in the future.
Fast shipping item as described
The item was shipped fast with a very good price and the 2 year warranty for the win mini is great would highly recommend this company!
June 23, 2024
Reply from DROIX Global
Thank you so much for your positive review and recommendation! We're thrilled to hear about your exceptional experience with our prompt shipping, competitive pricing, and warranty coverage. Your satisfaction is our ultimate goal and your feedback is truly appreciated.
We hope to serve you again in the future. Thanks again for your support!
Has good sales but warrenty they denied my Warrenty
Has good sales but warrenty they denied since they thought I've opened my device even though I've never tried opening it. Your aspose to open it on the sides when damage is at the bottom of the device. I would never open it from the bottom and the device manual says to open it on the sides, there is no damage or sign of attempted opening on the sides yet I'm denies my warrenty. Sucks since my ata neo geek is slowly starting to open and I might have to just do it myself :( I was just sent to reply to droix but I couldn't reply in time sorry droix :(
Edit : they got my warrenty and they are fixing it! thank you droix!
April 29, 2024
Unprompted review
Reply from DROIX Global
Thank you for updating your review. We're relieved to hear that your warranty issue was resolved and we're currently addressing the problem you've been having with your AYA Neo Geek device. Our mission is to ensure our customers receive efficient and satisfactory service, and we're glad we could help. We're genuinely sorry for any inconvenience this has caused, and we're grateful for your understanding.
Remember, we're always here to provide any further assistance you may need. Thank you again for your feedback, it helps us to improve our services.
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