My order went great! Quick delivery and my 2024 win mini came in perfect condition. Only complaint is the person who received the package for me stated that packaging clearly stated what was inside wh... See more
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I'm updating my review, there were some minor issues with the delivery of my package which were not Droix's fault. I posted a bad review and their customer support reached out to me to clarify the... See more
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I've been buying GPD products on Indiegogo several times, and 2 out of 3 were great. Recently, the cost has significantly risen, and I don't want to risk my hard-earned money. I researched on social m... See more
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I was on the hunt for the Ayaneo 3, and Droix seemed to have it in stock; however, I was very hesitant considering it’s my first time buying from here. After much contemplating what felt like forever,... See more
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Company details
Written by the company
Find the latest entertainment gadgets in UK and fast shipping Worldwide. Backed up with UK Support and Warranty. GPD, Beelink, Intel, One Netbook and much more! Learn More NOW!
Contact info
Kemp House, 160 City Road, EC1V 2NX, London, United Kingdom
- 07810661675
- support@droix.net
- droix.net
4.7
Excellent
421 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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2025 Win Max 2 Preorder
Pre-ordered a 2025 GPD Win Max 2. It shipped in line with the restock estimate and only took three days for delivery to the USA from the UK, with all customs and tax handled in the background through FedEx International Connect Plus. Excellent customer service, helpful Discord group, and most importantly very happy with the laptop itself.
March 27, 2025
Unprompted review
Reply from DROIX Global
Thank you for the fantastic 5-star review! We're delighted to hear that your pre-order experience with the GPD Win Max 2 (2025) went smoothly and that the shipping timeline and customs process met your expectations.
It’s great to know that FedEx International Connect Plus helped make the delivery to the USA quick and hassle-free—and even better that you’re enjoying the laptop itself! We also appreciate your kind words about our customer service and Discord community; it means a lot to us that you found both helpful.
If you ever need assistance or just want to share your experience with the device, we're always here—and so is our community.
Enjoy your new Win Max 2!
Excellent!
I can't find the words to express how amazing Droix was! My GPD Win Max 2 (2025) was originally estimated to arrive by the end of April, but Droix made it happen earlier than expected. Excellent service!
March 24, 2025
Unprompted review
Reply from DROIX Global
Thank you for the incredible 5-star review! We're absolutely thrilled to hear that we could exceed your expectations and get your GPD Win Max 2 (2025) to you ahead of schedule.
It's always our goal to deliver not just great products, but great experiences too—so your kind words about our service really mean a lot to the whole team.
Enjoy every moment with your new device, and if you ever need anything, we're just a message away!
Perfect Service
Service was perfect and faster than expected. They were always clear about dates. When I bought it was in pre-order and they kept very clear on their expectations, which turned to be very precise. Mostly important was their transparency and good communication. Totally recommended!
March 20, 2025
Unprompted review
Reply from DROIX Global
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our service exceeded your expectations and that you appreciated our transparency and communication. Your recommendation means a lot to us! If you ever need anything in the future, we’re here to help. Enjoy your purchase!
Reply from DROIX Global
Thank you so much for your kind words! We're thrilled you had a great experience and appreciate your feedback. We look forward to serving you again!
Droix has to be the BEST ever…
Droix has to be the BEST company I have ever purchased from. I do consider myself to be an impatient customer, so I tend to ask status updates about my order. They are EXTREMELY responsive, they answer with great details to put your doubts to rest. Once items are ready to ship, they are fast and efficient. This will now be my forever handheld store.
March 6, 2025
Reply from DROIX Global
Thank you so much for your kind words! We're thrilled to hear about your great experience with Droix. We always strive to provide top-notch service and fast, detailed responses. Enjoy your handheld, and we look forward to serving you again!
AYANEO Pocket Micro Order
I ordered a AYANEO Pocket Micro from Droix. The unit I wanted was on backorder and so I reached out to them. They gave me a reasonable timeline and also offered that they had another color in stock if I wanted sooner. So I said I would take the other color instead. They shipped it same day, and I also received it a week earlier than DHL estimated. Droix was great, prices are competitive and they are quick to respond. Would definitely order from them again.
March 4, 2025
Reply from DROIX Global
Thank you for your wonderful review! We're glad we could get your AYANEO Pocket Micro to you quickly and that you had a great experience with us. Enjoy your device, and we look forward to serving you again!
Warning!! Beware!!
I placed an order on February 21st, expecting it to arrive by February 27th. However, it never came to me. FedEx informed me that the item was undeliverable and damaged then later they claimed the item wasn’t damaged it’s missing from the packaging. I reached out to their customer service, who initially claimed the item was missing from the parcel. I contacted Droix about the issue, and they were very responsive.
Despite their prompt response, I won’t receive a refund until FedEx decides to return the item. It’s now March 10th, and I’m still waiting. I want to warn anyone ordering overseas in the USA that this is a real issue. I’ve been in contact with their social media manager on Discord, who is very responsive, but I’m being told that I won’t get a refund until FedEx sends back the item, even though they initially claimed it was damaged.
It seems like I’m being punished not receiving my refund immediately and having to wait this long. The item was over $900 US, so this situation is quite frustrating. Once I receive my refund, I’ll update.
Update 3-12-25| FedEx has discovered my missing item from the package, but unfortunately, they’re unable to locate it in their warehouse. As a result, Droix won’t issue a refund until FedEx finds the item I paid for that they claim was misplaced during Transit. In this situation, Droix holds my money, while FedEx possesses the item I purchased. Consequently, I’m left with an apology as my only recourse.
Update 3-16-25| Was refunded AlhumdulillaH
February 21, 2025
Reply from DROIX Global
We sincerely apologize for the inconvenience you experienced with your order. We understand that the delay in receiving your refund was frustrating, especially given the circumstances with FedEx. It's clear that the return process was prolonged due to issues beyond our control, as FedEx initially reported the item as undeliverable and damaged, then later stated it was missing from the packaging.
We appreciate your patience and understanding in this matter. Returns from carriers often take longer than the initial shipment timeline, which can be challenging for everyone involved. We're glad that FedEx eventually located the issue and processed the return, allowing us to refund your order as requested.
Thank you for your feedback, and we're pleased that the situation was resolved with your refund being processed. We hope to serve you better in the future.
US Buyer - Great Experience!
Ordered from the US and received my order in less than 5 days. I would absolutely recommend buying from here.
February 24, 2025
Reply from DROIX Global
Thank you for your support! We're thrilled to hear your order arrived so quickly. Enjoy your purchase, and we appreciate your recommendation!
Trust Worthy Experience
I have done three times businesses with Droix and they have been super trust worthy.
February 26, 2025
Reply from DROIX Global
Thank you for your 5-star review! We're thrilled to hear that you've had great experiences with us at DROIX. Your trust and support mean a lot, and we look forward to serving you again in the future!
Very responsive customer service
Very responsive customer service. The screen spontaneously ghost touches on my handheld, and I finally decided to send it in for warranty work.
The support was responsive in facilitating the process. Even after the OEM performed an unsatisfactory repair, DroiX immediately agreed to have the handheld looked at again after the issue was discovered. I never once felt DroiX is kicking the can down the road, and the support staff stuck with me until we have it all sorted.
My suggestion would be in the future for DroiX to work with all the OEMs they sell, and try to have a small amount of spare parts on-hand if some agreement can be made with the OEM, such as spare LCD panel, fan, joystick, and other common components. I think that will allow customer to perform quicker self-repair (if they wish), while also save some shipping costs.
March 3, 2025
Unprompted review
Reply from DROIX Global
Thank you for your 5-star review and for sharing your experience! We're glad to hear that our support team could assist you throughout the process and ensure your handheld was properly taken care of. Your feedback is greatly appreciated—we understand the value of having spare parts available for quicker repairs and will explore ways to improve this with our OEM partners. Your support means a lot, and we’re always here to help!
2nd order on Droix - will order again !
2nd order on Droix, will purchase again in the future !
Overall the items were shipped quickly and the support was super reactive with my questions.
100% would recommend :)
February 26, 2025
Unprompted review
Reply from DROIX Global
Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our shipping speed and support team. We truly appreciate your recommendation and look forward to serving you again in the future!
Great service
Great service. Item arrived on time. No complaints. Thank you.
February 20, 2025
Unprompted review
Reply from DROIX Global
Thank you for your 5-star review! We're glad to hear everything arrived on time. Enjoy your purchase!
Great customer support
Great customer support. They price matched my purchase after it went on sale shortly after I ordered
January 21, 2025
Unprompted review
Reply from DROIX Global
Thank you for your 5-star review! We're happy we could assist with the price match. Enjoy your purchase!
Responsive enough for a high-price
Responsive enough for a high-price, expensive purchase.
January 27, 2025
Reply from DROIX Global
Thank you for your 5-star review! We appreciate your support and are glad you had a great experience.
Reply from DROIX Global
Thank you for your 5-star review! We appreciate your kind words and support
I purchased the Rocket G2 Android Box
I purchased the Rocket G2 Android Box. It was shipped out "super fast", all the way from London to the West Coast in Canada. Received it within a week. I had a query after purchase, and my question was answered within hours.
As for the G2, it was easy to setup, works flawlessly, and is up to date with Android 12 and the latest Firmware. It also operates smoothly using Wifi 6.
In all, I am very satisfied, and will definitely purchase from Droid again.
Thank you
Ron Tayfel
February 13, 2025
Unprompted review
Reply from DROIX Global
Thank you, Ron, for your fantastic review! We're glad to hear your Rocket G2 arrived quickly and that you're enjoying its smooth performance. It's great to know our support team could assist you promptly. We truly appreciate your support and look forward to serving you again!
Highly recommended
Super friendly and quick replying support. High quality product (Pocket 4). Unfortunately very poor parcel service (FedEx) but it not depends on GPD/DroiX.
January 29, 2025
Reply from DROIX Global
Thank you for your kind words! We're delighted you’re happy with the Pocket 4 and our support team. We’re sorry to hear about the FedEx experience, but we truly appreciate your understanding. Enjoy your device!
Great Customer Experience
The Customer Experience. I have had to deal directly with the manufacturers of very niche products, I would work with Droix over the OEM any day.
January 10, 2025
Unprompted review
Reply from DROIX Global
Thank you so much for your 5-star review! We’re thrilled to hear that your experience with DROIX has been so positive, especially when compared to working directly with the manufacturers. Supporting niche products and ensuring an excellent customer experience is at the core of what we do, so it’s incredibly rewarding to know that our efforts made a difference for you.
If there’s ever anything else we can do to assist you, please don’t hesitate to reach out. Thank you again for choosing DROIX!
Item arrived fast and no hassle
Item arrived fast and no hassle
Really good experience purchasing my Pocket S
January 19, 2025
Unprompted review
Reply from DROIX Global
Thank you for your fantastic 5-star review! We're so happy to hear your Pocket S arrived quickly and that your purchase experience was hassle-free.
We truly appreciate your feedback and are here if you ever need anything else in the future. Enjoy your new device!
Reply from DROIX Global
Thank you for your excellent 5-star review! We're thrilled to hear your order arrived quickly and in perfect condition.
We appreciate your feedback and are always here if you need anything else. Thanks for choosing us!
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