My order went great! Quick delivery and my 2024 win mini came in perfect condition. Only complaint is the person who received the package for me stated that packaging clearly stated what was inside wh... See more
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Review summary
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Reviews shaping this summary
I'm updating my review, there were some minor issues with the delivery of my package which were not Droix's fault. I posted a bad review and their customer support reached out to me to clarify the... See more
Company replied
I've been buying GPD products on Indiegogo several times, and 2 out of 3 were great. Recently, the cost has significantly risen, and I don't want to risk my hard-earned money. I researched on social m... See more
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I was on the hunt for the Ayaneo 3, and Droix seemed to have it in stock; however, I was very hesitant considering it’s my first time buying from here. After much contemplating what felt like forever,... See more
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Company details
Written by the company
Find the latest entertainment gadgets in UK and fast shipping Worldwide. Backed up with UK Support and Warranty. GPD, Beelink, Intel, One Netbook and much more! Learn More NOW!
Contact info
Kemp House, 160 City Road, EC1V 2NX, London, United Kingdom
- 07810661675
- support@droix.net
- droix.net
4.7
Excellent
421 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good place to buy handheld
I ordered the backordered GPD Win 4 (2025), and it shipped in two days. As an American buyer, the inclusion of tax and import tax in the shown price is simultaneously great and weird, but I like it. One thing I want to improve is the website's order tracking system.
January 14, 2025
Unprompted review
Reply from DROIX Global
Thank you for your feedback and your 4-star review! We're delighted to hear that you appreciated the quick shipping of your GPD Win 4 and the convenience of our all-inclusive pricing.
We’ve noted your comments about the order tracking system and want to let you know that improvements are already underway. While our current system sends an email with the carrier's tracking details once your order is shipped, we’re working on enhancing the tracking experience for even greater convenience.
Thank you for your support, and we hope you enjoy your new device!
Product is amazing
Product is amazing. I was able to upgrade the shipping after I had purchased the product. My local post office took 4 days too sort through the packages though before I was able to receive mine.
January 14, 2025
Unprompted review
Reply from DROIX Global
Thank you for your review and for sharing your experience with us! We're thrilled to hear you found the product amazing and appreciated the option to upgrade shipping after your purchase.
Upon checking the details of your order, it was shipped on the 6th of January and delivered on the 10th, which falls within the standard FedEx delivery timeframe.
We currently do not see the details for any third party handling the delivery in tracking. We’ll be happy to assist and investigate with the carrier to ensure a smoother experience in case there is a delay.
We appreciate your feedback and look forward to serving you again!
Delivery process subpar
Delivery came just packed in a plastic bad without any protection of the product box. Product box was undamaged.
FedEx Express delivery was paid extra for express delivery and claimed to be 2-4 work days, took from Dec 27 (day of order) till Jan 10th.
December 31, 2024
Reply from DROIX Global
Thank you for your 4-star review and for sharing your experience with us. We apologize for any inconvenience caused by the packaging and the delay in delivery despite choosing FedEx Express.
We’ve noted your feedback and want to assure you that our support team has reached out to offer a resolution for the inconvenience. We hope the offered solution meets your expectations and enhances your overall experience with us.
Thank you for your understanding and for giving us the opportunity to improve!
Perfect
They prepared the package quickly. Everything went perfectly. Great support.
December 30, 2024
Reply from DROIX Global
Thank you so much for your kind words and 5-star review! We’re thrilled to hear that everything went smoothly and that you’re happy with our service. Your feedback means a lot to us, and we truly appreciate your support.
Fast shipping and good costumer support
Fast shipping and very helpful costumer support. A serious company.
December 30, 2024
Reply from DROIX Global
Thank you for your 5-star review! We’re delighted to hear that you had a positive experience with our fast shipping and helpful customer support. Your kind words are truly appreciated, and we look forward to serving you again!
The support team answered all my…
The support team answered all my questions before I made the decision to buy. And throughout the process until the product was delivered, they were super helpful.
December 27, 2024
Reply from DROIX Global
Thank you for the wonderful 5-star review, Graham! We're so happy to hear that our support team was able to assist you every step of the way. Your feedback means a lot, and we’re grateful for your trust in us!
Paid for FedEx shipping and they shipped it DHL.
The only problem I had was I paid for FedEx shipping and they shipped the computer via DHL Global which then went to DHL Express in the USA and then they transferred it to the USPS. If they would have shipped it via FedEx what I paid for, I would have received it about four to five days earlier.
January 13, 2025
Unprompted review
Reply from DROIX Global
Thank you for your review, and we sincerely apologize for any inconvenience caused by the shipping process. We understand your frustration with the carrier change and the resulting delay.
As we mentioned in our follow-up email from support, we upgraded your shipping to DHL Express to ensure a faster delivery, which is typically a more premium option than FedEx. However, due to third-party handling by USPS, we regret that it caused a delay in your delivery.
To make up for the inconvenience, we processed a partial refund for the shipping cost as agreed with you, and we hope this was satisfactory. We strive to provide the best service, and we appreciate your understanding.
Thank you for your feedback, and if you ever need assistance again in the future, we’re always here to help.
Reply from DROIX Global
Thank you for the wonderful review! We're thrilled to hear that your product arrived on time and met your expectations. We appreciate your support and look forward to serving you again! 😊
Fast Shipping, but Droix needs to work on their QC
The Odin 2 Max arrived quickly, actually earlier than expected which was fantastic.
The device itself appears to be in great condition on the outside, however the box was damaged and opened. I can only assume this device may be a refurb. Also, when I started it up the fan whine was loud and piercing even at the lowest setting.
I had to open the Odin 2 and adjust the fan in order to get it to stop.
So far the device works great but due to the packaging damage and the fan issue I'll have to deduct a star.
January 4, 2025
Unprompted review
Reply from DROIX Global
Thank you for your feedback, We sincerely apologize for the issues you've encountered with the packaging and fan noise on your Odin 2 Max. We understand how frustrating this must have been, especially with the fan noise being disruptive. While we are pleased to hear that the device works great otherwise, we deeply regret that the condition of the box and the fan issue impacted your experience.
Please contact us at support@droix.net with the details of your order, and we would be happy to assist you further to ensure that everything is resolved to your satisfaction. We value your feedback and appreciate your understanding.
quick and without problems (mailing…
quick and without problems (mailing from Vienna Austria)
January 3, 2025
Reply from DROIX Global
Thank you for the great review! We're happy to hear everything went smoothly and that you received your order without any issues. We appreciate your feedback all the way from Vienna! 😊
Alles Super 👍
December 31, 2024
Reply from DROIX Global
Vielen Dank für die tolle Bewertung! Es freut uns sehr, dass alles zu Ihrer Zufriedenheit war. 😊
Reply from DROIX Global
Thank you for the great review! We are very pleased that everything was to your satisfaction. 😊
Computer Adaptation
Thanks. I really appreciate the device and it is most definitely an interesting concept.
Much success, and I hope that many are able to enjoy a purchase experience like this.
The price is worth it, and to understand a completely different way of thinking. Often is explained very similarly. I appreciate the gift.
December 30, 2024
Reply from DROIX Global
Thank you so much for your thoughtful review! We’re thrilled to hear that you appreciate both the device and the unique experience we aim to offer. Your support and kind words mean a lot to us. Wishing you all the best, and we hope many others enjoy the same experience too!
Thanks for your help and fast shipping
The website was easy to use and the customer support was quick and courteous. I would recommend the site.
December 22, 2024
Unprompted review
Reply from DROIX Global
Thank you for your fantastic 5-star review! We're delighted to hear you had a great experience with our website and customer support. Your recommendation is greatly appreciated!
Purchased OneXGPU w/ Bonus Item
My purchase arrived as described with the bonus item that was included. I haven't completed any preliminary testing but will try to include any pro/cons as they come up. My only reason for giving 4 stars was in regards to shipping. For context, the package was received by their third party sorting facility roughly two hours away from where I live however it took five business days to arrive. And according to my tracking information it had been handed off four times. Which made me very nervous. That and I had not received a single communication from DroiX or the parcel company. As a result I reached out to both DroiX and the company for an update. Thankfully both replied to me within 24 hours with an update assuring with proper details. However it's still irritating that it had to come to go that far. Overall however I am pleased with the product and would consider doing business with again.
December 3, 2024
Reply from DROIX Global
Thank you for your feedback and for taking the time to share your experience with us! We're delighted to hear that you are pleased with your purchase and the included bonus item.
We sincerely apologize for the inconvenience caused by the shipping delays and the lack of proactive communication during the process. While we're glad that both our team and the parcel company were able to provide you with timely updates, we understand how frustrating it must have been to follow up on your own. Your comments will help us improve our logistics and communication efforts in the future.
Should you encounter any issues or need assistance with your product during testing or beyond, please don’t hesitate to reach out to our support team. We’re always here to help and ensure you have the best possible experience.
Thank you again for your trust in us, and we look forward to serving you again in the future!
Reply from DROIX Global
Thank you for the amazing review! We're thrilled you enjoyed our prices and support. Your 11/10 rating means the world to us—thank you for choosing us!
Great service internationally with DroiX
I was interested in getting a portable powerful computer that could replace my iPad Pro and for which could run Linux and wasn't sure about which option to choose. I contacted DroiX and a customer representative replied promptly and helpfully to my questions, and I went with the GPD Win Max 2 which I've been happy with so far. Even though Droix shipment was internationally, it was promptly shipped out, and I received it across the globe within 1 week. I also appreciated that the customer service followed up with me by email after I received the product.
November 25, 2024
Reply from DROIX Global
Thank you for your thoughtful review! We're so glad our team could help you find the perfect device in the GPD Win Max 2. It's wonderful to hear you're happy with it and that our fast shipping and follow-up met your expectations. Enjoy your new portable powerhouse, and we're here if you need anything!
Reply from DROIX Global
Thank you for your kind review! We're glad to hear everything went smoothly and your order arrived quickly. We appreciate your support and look forward to serving you again!
Perfect Refurbished!
Product came well packaged, in very good condition, and very quickly. I think I got a bit lucky on refurbished grade B, only scratch was on bottom near a screw hole and a bit of paint chipping on where 2 pieces of shell meet. Completely invisible when holding it for usage and very minor.
November 29, 2024
Reply from DROIX Global
Thank you for your kind words and 5-star review! We're thrilled to hear you're happy with your purchase and that the product exceeded your expectations. Enjoy using it, and feel free to reach out if you need any assistance in the future!
Great service
December 6, 2024
Unprompted review
Reply from DROIX Global
Thank you for your 5-star review! We're delighted to hear you had a great experience. Your support means a lot to us!
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