Thank you so much to Dr Ghada Saad Shakir for her consultation and prescription for my chest infection. My husband quickly collected it from our local Pharmacy whom she had notified immediately. It wa... See more
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The initial questions were thorough. Dr was caring and knowledgible and very observant. Dr Anwan was very holistic and offered great follow up advice. No delays in prescription going to my preferred... See more
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Overall, I had a wonderful experience. When I developed a painful sore throat on a Sunday morning and knew my own doctor was unavailable, I searched online and found Dr Online. The process was simple... See more
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I had a consultation with Dr. Sundus Amin and was really happy with the experience. She was very straightforward, listened to my concerns, and prescribed medication that was right for me. I had b... See more
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Company details
- Home Health Care Service
- also in
- Child Health Care Center
- Doctor
- Mental Health Service
- Women's Health Clinic
About Dr.Online - Ireland
Written by the company
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Written by the company
- Comfort and Versatility of Online Consultations
- Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
- The Best Doctors
- From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
- A Global Community
- Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
- Assistance in Multiple Languages
- Our global support is available with a dedicated team ready to help, regardless of your location or time zone.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients.
We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Contact info
Ireland
- info@dronline.ie
- dronline.ie
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My doctor was very good help me sort my…
My doctor was very good help me sort my problem
September 16, 2026
Reply from Dr.Online - Ireland
Thank you for sharing your feedback!
We’re delighted to hear that your doctor was helpful and was able to assist you with your concern. We truly appreciate your kind words and are pleased that you had a positive experience with Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
The fastest service I’ve ever used
The fastest service I’ve ever used. Simply book your call and wait. Prescription was given as required and very easy service to use.
September 15, 2026
Reply from Dr.Online - Ireland
Thank you for sharing your experience, Ciara!
We’re delighted to hear that you found the service so fast and easy to use, from booking your call to receiving the prescription. We truly appreciate your kind words and are pleased that the process was straightforward and convenient for you.
Kind regards,
Paulina Souto
Customer Service Representative
Excellent service
Excellent service. Prompt attention. Lovely doctor. She sent the prescription directly to the pharmacy. I would highly recommend this service
September 16, 2026
Reply from Dr.Online - Ireland
Thank you for sharing your feedback!
We’re delighted to hear that you received prompt attention and had such a positive experience with the doctor. It’s wonderful to know that the prescription was sent directly to the pharmacy and that you would highly recommend our service.
Kind regards,
Paulina Souto
Customer Service Representative
Reply from Dr.Online - Ireland
Thank you for your feedback! We're pleased to hear that you found our service swift, easy, and professional.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards,
Paulina Souto
Customer Service Representative
Straight to the point
Straight to the point. Excellent professional and I have got what I was looking for.
September 15, 2026
Reply from Dr.Online - Ireland
Thank you, Caio, for sharing your feedback! We're delighted to hear that you found the service straightforward and professional, and that you received what you were looking for.
We truly appreciate your kind words and are pleased to know you had a positive experience with Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
Booked an appointment 1/2 hour ahead
Booked an appointment 1/2 hour ahead. Had antibiotics less than an hour after appointment. Some sound issues, doctor could hear me but I couldn't hear her
September 16, 2026
Unprompted review
Reply from Dr.Online - Ireland
Thank you for sharing your experience with us. We're pleased to hear that you were able to book your appointment at short notice and receive your prescription promptly.
We're sorry to hear about the sound issues during the consultation. We appreciate you bringing this to our attention, as feedback like yours helps us improve the experience for our patients.
Kind regards,
Paulina Souto
Customer Service Representative
A good service
September 15, 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for taking the time to share your feedback. We’re pleased to hear that you found our service good and appreciate you choosing DrOnline UK.
We value your feedback and are always looking for ways to improve our service and provide the best possible experience for our patients.
Kind regards,
DrOnlineUK Support Team
Was very easy to book and great as I…
Was very easy to book and great as I was on the move while travelling overseas.
September 16, 2026
Reply from Dr.Online - Ireland
Thank you, Steve, for sharing your feedback! We're pleased to hear that you found the booking process easy and that our service was convenient while you were travelling overseas.
We really appreciate your kind words and are glad we could make accessing healthcare more convenient for you.
Kind regards,
Paulina Souto
Customer Service Represent
Reply from Dr.Online - Ireland
Thank you, Nathan, for your kind feedback! We're delighted to hear that you had such a lovely experience with the doctor.
We truly appreciate you taking the time to share your positive experience and will be happy to pass on your kind words.
Kind regards,
Paulina Souto
Customer Service Representative
Reply from Dr.Online - Ireland
Thank you, Gastón, for your kind feedback! We're pleased to hear that you had a positive experience with the doctor.
We truly appreciate you taking the time to share your feedback and will be happy to pass on your kind words to the doctor.
Kind regards,
Paulina Souto
Customer Service Representative
Reply from Dr.Online - Ireland
Thank you for your feedback! We're pleased to hear that you found our service very efficient.
We truly appreciate you taking the time to share your experience and hope to assist you again in the future.
Kind regards,
Paulina Souto
Customer Service
The call is always prompt.
The call is always prompt.
Dr asks questions appropriately
All done very well
I choose this as quick and easy when I know the problem
very good experience
September 15, 2026
Unprompted review
Reply from Dr.Online - Ireland
Thank you, Aileen, for sharing your experience! We're delighted to hear that your calls are prompt and that you find the doctor's approach thorough and appropriate.
We're pleased to know you value the convenience of our service when you already know what you need. We truly appreciate your continued trust in Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
Disappointing
While the Doctor was lovely. Im disappointed with the outcome. My son was advised by a physio to get prescribed anti inflammatory medication to treat an issue. Dr sent us away advising to take neuofen only. Physio advised that this would not be strong enough.
September 15, 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback. We are sorry to hear that you were disappointed with the outcome of the consultation, particularly as you were hoping for a different treatment for your son.
While we are pleased to hear that you found the doctor lovely, we understand that you may have been expecting a different outcome.
The assessment of each case and all medical decisions, including whether medication should be prescribed and which treatment is clinically appropriate, are made solely by the treating doctor based on their clinical assessment.
We are sorry that the consultation did not meet your expectations and appreciate you taking the time to share your feedback.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
So afficient
So afficient! Quick and easy to book and the consultation was done very quick with all necessary documents sent.
September 14, 2026
Reply from Dr.Online - Ireland
Thank you, Jeantelle, for your great feedback! We're delighted to hear that you found the booking process quick and easy, and that your consultation was completed efficiently.
We're also pleased to know that you received all the necessary documents promptly. We truly appreciate your trust and hope to assist you again in the future.
Kind regards,
Paulina Souto
Customer Service Representative
No Social Welfare form 1B1 available
The doctor was perfectly professional and pleasant.
I needed a certificate for the Social Welfare IB1 for my 5 day absence which they don't supply!
This means no payment from my employer for sick leave. I have to make an appointment with my own local G.P to get the social welfare form completed.
This is very bizarre. I used dronline as I have a viral respiratory infection and didn't want to leave the house but it was pointless as I have to go to my own G.P now.
September 15, 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
We are sorry that you were left with this impression of our service, and we understand your frustration, particularly as you chose an online consultation because you were unwell and wanted to avoid leaving home.
We would like to clarify that, as stated in our Sick Leave FAQs, the medical certificates issued through our online service are valid for statutory sick leave with an employer, but cannot be used to claim Illness Benefit from the Department of Social Protection.
We appreciate that this may not have been the outcome you expected, and we apologise if this limitation was not sufficiently clear when you booked your consultation.
We are pleased to hear that you found the doctor professional and pleasant, and we appreciate you taking the time to share your feedback with us.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Great experience with Dr. Sundus Amin
I had a consultation with Dr. Sundus Amin and was really happy with the experience. She was very straightforward, listened to my concerns, and prescribed medication that was right for me.
I had been suffering from a pretty severe allergic reaction for about three weeks, and after taking the medication she prescribed, it finally seems to be getting better.
Thank you so much, Dr. Sundus, for your help. I really appreciate it!
September 14, 2026
Reply from Dr.Online - Ireland
Thank you, Raphael, for taking the time to share such detailed feedback. We're delighted to hear that you had a positive experience with Dr. Sundus Amin and felt listened to and well supported throughout your consultation.
We're especially pleased to know that the treatment prescribed has helped improve your symptoms. We truly appreciate your kind words and will be happy to share your feedback with Dr. Sundus.
Kind regards,
Paulina Souto
Customer Service Representative
Complete waste of money.
Complete waste of money.
I spoke with Dr. Malathy Ganyi and explained my symptoms, which were almost identical to those my partner had recently experienced. I also explained what treatment my partner had been prescribed by her GP: antibiotics, steroids and Solpadeine.
I was told by Dr. Malathy Ganyi that she would not prescribe Solpadeine and that, if I was in that much pain, I would need to attend A&E. Solpadeine is an over-the-counter painkiller, so I found this advice extremely frustrating.
At present, I am unable to get a GP appointment in Ireland due to the shortage, which is why I used the online doctor service in the first place. My options are essentially an online consultation or an out-of-hours doctor. I was advised to wait potentially 5–10 hours in A&E simply to receive pain relief for something that can be purchased over the counter. I do not understand how this was considered an appropriate or helpful solution.
Dr. Malathy Ganyi also suggested that I attend an out-of-hours doctor, but I explained that I had already paid for and completed the consultation with her.
I have a 2-year-old child to take care of, and I was in so much pain that I was unable to get out of bed to collect him from crèche. I had a few Solpadeine tablets left from a previous occasion, and they were the only thing that provided enough pain relief for me to function.
I paid for this consultation because I needed medical advice and help, but I left feeling that I had received neither. The experience was not helpful at all, and I will not be using this service again.
September 15, 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your detailed feedback, and we are sincerely sorry to hear about your experience and the difficulties you were facing at the time.
We understand how frustrating it must have been to seek medical advice while experiencing significant pain and to feel that the consultation did not provide the support you were hoping for.
The assessment of each case and all medical decisions, including whether medication should be prescribed, are made solely by the treating doctor based on their clinical assessment.
Nevertheless, we take your feedback seriously and will review this case with Dr Malathy Ganyi to better understand the consultation and the concerns you have raised.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Reply from Dr.Online - Ireland
Thank you for your feedback! We're pleased to hear that you found the scheduling process easy and hassle-free, and that you had a positive experience with the doctor.
We truly appreciate your kind words and are glad we could make the process convenient for you. We look forward to assisting you again in the future.
Kind regards,
Paulina Souto
Customer Service Representative
The doctor was very helpful
The doctor was very understanding, made me feel comfortable and was extremely helpful
September 15, 2026
Reply from Dr.Online - Ireland
Thank you, Rebecca, for sharing your experience!
We're delighted to hear that the doctor was understanding, helpful, and made you feel comfortable throughout your consultation.
Your kind words mean a lot to us, and we're pleased to know you felt well supported. We truly appreciate your trust in Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
Unfortunately my request hasn’t be…
Unfortunately my request hasn’t be resolved due to some administrative complications. Even though full amount for visit was charged, there could be an option added for the practitioners to give a quick feedback prior to the appointment and partial refund availability.
September 15, 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear about your experience.
We have reviewed the information provided in your review; however, unfortunately, the details currently available to us are not sufficient for us to locate your booking or the refund request.
Could you please provide further details through the contact request sent by Trustpilot? This will allow us to locate your booking, review what happened and check the status of your refund request.
We apologise for the inconvenience and look forward to being able to assist you further.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
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