Drpen Reviews 88

TOTAL SCAM!!! Phone number goes to a 1-800 phone sex line. Unfortunately, I did not figure that out till after I fell for their website scam. I naively thought it was a real website and business. "Purchased" a M8 and have had the most bizarre communication with this company. First off they are not in the U.S. as they claim. This is not a company in California, and not a product "made with love in CA" as stated on their website. There are multiple BBB claims and reports. Should have done my homework. Lesson #1 learned: always google any address of a business listed on their website... their address is in San Jose, CA and is a Mail Annex which use to be a Pizza Hut. Their hyperlink to their website on their purchase confirmation email goes to a sunglass company. I fear I lost $250. The charge went to an account in Hong Kong. Then, today, I got a weird text message for a DHL tracking number for a package coming to my address from mainland China. I have never ordered anything from China. Super concerned about what this package will actually be. I filed a claim with my credit card company. Lessons learned all around though. Never trust a deal that seems too good to be true.

When you search for Dr Pen dermapen web site, there are 2 websites shown as the search results- 1) drpen.com and 2) drpenusa.com. Which I found it extremely confusing and odd for a US company to have 2 “.com” website.
The content looks almost the same. Hard to tell which is legit. I did finally purchase from “drpenusa.com” and not drpen.com. I believe drpen.com might be fake due to the following facts 1) because their reviews didn’t linked to anything, 2) their product specification and descriptions are wrong (I watched a lot of YouTube videos before I decided to go with my purchase) minor things like whether the model is wireless or not. And some description in the drpen.com just doesn’t make sense. 3) there is no Facebook / twitter links. 4) when you click help- contact us, it bring you to no where.
Although I can’t prove that Drpen.com is legit or not but I believe people need to be aware.
In addition, I contacted drpenusa.com, their response is very fast and they have provided me my UPS order tracking very quickly. Certainly not fake. Hope this give some cautious warning to others before they make their purchase.

This is a review for Dr Pen Australia. I bought an LED mask advertised as a DermaShine brand but received a generic product that can be bought on eBay for less than a third of the price. I complained, got a refund after returning the product ( at my own cost) but the company is still falsely advertising the product. Dishonest company, best avoided.

It’s a fake site . I ordered a dr.pen M8 from Drpen.com and they charged me for the item but they never send me anything . You can not call them because the tlf number is fake
It’s a scam company who takes your money . Their address is fake to , no Drpen company exists at that address .
It’s all scam!!

Sonia

My spouse ordered a dr pen m8 from this company during the pandemic, its been over 5 weeks we have been trying to reach out to them and they have blown us away every chance they get. Our so called postal worker thought it was fun to sign the package as my spouse and not deliver it. We have the entire thing on camera. Yet Dr Pen chooses to not do anything about it. We have contacted the post office and Dr pen. No solution and we lost $200. I will never recommend this company nor will I order from them. Horrible customer service from Dr Pen. If I could give them -5, I would. I have lots of friends and family who we always exchange reviews of and I have informed them to not waste money at this place.