arici inkjet Reviews 18

Ordered refillable cartridges without checking trust pilot then emailed about delivery times and heard nothing back.

I was starting to get freaked out after reading the reviews so emailed them again stating that I was going to cancel payment on PayPal if they didn’t send me the tracking number for delivery. They sent me the tracking number and all the delivery information that day and it was already nearly delivered.

Came within a week and couldn’t rate them any better!

Just order if you have a lot of time, additional funds and willing to involve court of law.
Unfortunately I ordered some good middle of January this year, received the invoice but did not receive
goods, no tracking number and no answers to my emails.
No goods nor answer after several registered letters with shipping deadline and withdrawal from the contract.
I decided then to issue a court order via the European Payment Order, which does not require
a lawyer, because it doesn't pay off for smaller amounts.
With that, the goods were finally shipped and received and I had just to request the payment of the court expenses and that I received as well.
However, was for sure my first and last order there.

Be careful, this is a scammer. I ordered a printhead service and it never arrived. I opened a case against them and got my money back, but I lost my old printhead.

These people are scammers. You place an order, you chase them up they don't answer their calls or respond to emails. They think you just will give up. However luckily I ordered using PayPal and they got my money back almost immediately after I provided them with copies of all the emails I had written, If you ring them and leave a voicemail you never hear anything back from them. Avoid them like the plague!!!!!!!!! Sadly have given one star but they deserve no star

Ink supplied didn't work and blocked 2 printheads, very expensive mistake

i orderd appropriate ink, but my printer is not working with it. I havent shaked it, so maybe i caused the issue.

Be careful:
1) If you need support, you usually wait 3-8 weeks for an answer
2) buy only products for which you do not need instructions. For example, if you buy a special refilling ink set, then you probably need a manual. Unfortunately, this Shop is not able to send you all the required documents.

My recommendation: keep far away.

An important addition:
After placing an order, it may take months to receive the goods - but they are actually shipped. Therefore, this shop is not a fake.

I ordered refill ink from Arici. When I didn't hear from them after I placed my order I thought I was being scammed. So only then did I see if I could find any reviews on the internet. I did and most of them weren't very good. So I wasn't optimistic about my order, but it was a good thing I didn't see the reviews first or I would never have placed my order with them. Turned out their confirmation mail regarding my order ended up in the mailbox "Unwanted". Happens sometimes, but I didn't immediately think of it. All turned out well. I live in Holland and my order was delivered within a week. So I can say that all things considered I am very satisfied about my order with Arici. Of course I'm only one person and it could still be that they handled many other people's orders badly. But again, they handled my order correctly and within a reasonble timeframe of a week, considering I ordered from the Netherlands and they are situated in Germany. Well done Arici.

I purchased Empty Refillable Cartridges with Auto Reset Chips for a new Epson XP-15000 Printer from arici inkjet druckerpatronentankstellen.de and received the item plus syringes on 13th May.
I sent them the following email on the 13th:
Gesendet: Mittwoch, 13. Mai 2020 um 17:53 Uhr
Von: "Seamus Costello"
Betreff: Empty Cartridges for Epson XP-15000
Hello
I received your order and discovered that the cartridges were for a similar printer — not the XP-15000
The colours on it were BL, M, Y, LM, LC, C and instead of the LM and LC should be Red and Grey.
I proceeded to fill them with ink and use the Red and Grey instead of LM and LC but the printer will not print
— I think the only way for it to work is to either change the cartridges or to change the chips on the LM and LC.
As it is at the moment the cartridges are of no use. You had even sent me a pic of the correct cartridge (attached).
Kind regards SC

I had a reply the following day which read:
On Thu, 14 May 2020 at 13:00, the company wrote:
Hallo
send lm and lc chips back. I send you red and grey chips.

Mit freundlichen Grüßen
Best Regards
arici
ARICI INKJET DRUCKERPATRONENTANKSTELLEN
Küferstr. 15. 73257 Köngen
GERMANY

I heard nothing and sent another email on 6th June as follows:
On 6 Jun 2020 at 19:36, SC wrote:
Wrong Chips for Epson XP-15000

Hello Arici
I returned two Auto Reset Chips plus corresponding labels from empty refillable cartridges I purchased from you. They were Light Cyan and Light Magenta and I should have got Red and Grey.
I am badly in need of the replacement Chips and labels as the cost of ink cartridges is prohibited and as I had ordered the Cartridges for the Epson XP-15000 and you supplied me with the wrong ones the least I would expect is that you would send me the correct ones by return of post.
Please explain the delay
SC

Again no reply and my next email was on 11th June

Re: Empty Cartridges for Epson XP-15000
SC
to ARICI
Thursday, 11th June, 18:28
Hello Arici or whoever is in charge
I forwarded the email below on the 6th pleading for the replacement of two Auto Reset Chips plus corresponding labels but to date I have not had the courtesy of a reply from you. Please let me know by return if you intend to replace them OR when you are going to replace them. If you are not I will return the remainder of the empty cartridges and seek a full refund.
SC

Again no reply and today I have sent my final email:

SC
Attachments
13:27 (2 hours ago)
to ARICI
Hello Arici or whoever is in charge
26th June, 2020
You have not replied to me since my last email of the 11th June and this is the final email.
If I have not received the chips plus labels by next Thursday I will return the complete order and seek a full refund.
I am also contacting TrustPilot today with the full history of my dealings with you.
Regards
SC