HP Store Germany Reviews 165

A wide range of products, a simple ordering process, fast delivery, secure payment. It doesn’t get any better than this – thank you.

I sent my laptop for repair through Notebooksbilliger, and the service provided by HP was completely unacceptable. My device was returned to me with new easy to notice defects.

Here is the "quality" of work I received:
- Negligence: One of the two Wi-Fi antenna cables was left completely unplugged inside the machine, I was wondering why my WiFi so poor, but when I checked the pin (1) was not inserted.
- Defective Parts: They replaced my motherboard with another defective one, the HDMI port is broken, and the screen now shows intermittent red lines that weren't there before, and specifically the HDMI that shows that the most basic tests weren't even made.
- Physical Damage: The laptop frame/chassis was returned with visible physical damage on the corner, while this could potentially be something I didn't notice I'm very very careful with what I own, I don't even use a phone case.

It is clear that no Quality Assurance (QA) or basic testing was performed before shipping the unit back to me. To be sent a "repaired" device with internal cables disconnected and a faulty motherboard is a joke.

I am extremely disappointed with HP’s service standards. If you value your hardware, stay away.

The HP Smart Tank 7006 printer works perfectly, and the installation and setup instructions are clear and straightforward.

Delivery fast and with good quality . The printer HP 7230 works very well and the software installation was easy.
Thanks a lot.

HP: what else??
I have 3 Gaming Desktops, one laptop, 4 Monitors and 4 Printers : All HP. Never problems.
Since 30 years only HP!

I have ordered one of the most expensive Desktop and Monitor on HP Germany official website for my kid Birthday. I ordered it 8 days before event, with a confirmation that staff will arrive in 2-3 days.
My Monitor arrived in 2 days as promised and it was fine.
But my PC was sent without any clear reason to Austria. Then it was lost for a week there arrived me already after my Son's birthday in bad conditions: Package was opened and damaged, PC was obviously taken out from the box and put back.
I do not what happed to PC in these two weeks.
I have contacted HP support 7+ time and no clear reasons, actions and next steps.

I am quite unhappy with all these experience.

I have now purchased my fourth laptop from HP. I am also very satisfied with my new laptop, especially because it comes with Windows 11 Pro preinstalled. As always, I ordered online, which of course went smoothly.

Every company can sell products in the internet. But how good is the returns process? I bought a perfect HP Elitebook Laptop and a monitor. The monitor was the wrong model, because it hadn’t the feature to be connected for working and loading the laptop with one single USB-C cable. I returned the monitor. HP sent me all necessary papers for returning it. I had access to the status of the process and a few days later the money was back on the creditcard. With the help of the chat with the service i ordered the correct monitor, two days later i connected it with the laptop. It‘s fun to work with this equipment and a clean desk. Well done, HP. Keep going.

My laptop is easy to use and portable. I am happy with the touchscreen.

Great consultation by service operator, school deal, next day delivery. OUTSTANDING!

very fast delivery, very good value for money

HP is very hard, if at all to be reached by phone. And if, SERVICE is lousy.
Their products may be good, but customer service -only chat=NOGO- or only online= NOGO.

Fast delivery, nice items!

Great support on the phone. Prompt delivery and constant information about status.
Excellent products of hp

Super Service, easy order, fast delivery, good product

Great experience with Lidl Store, delivery of HP Lap Top was great without any delay. Computer is very good if you only use it for your work at home because of very small SSD, but 200 € is a great price. Nothing to complain about.

perfect and very fast delivery :-)

You’re so easy and good, but it will be much better if we can pay with the Apple Pay or Google pay it would be more more better and faster

Very easy, good prices, fast delivery.

good products, quick delivery.