Dr. Vranjes Firenze Reviews 4,254

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, beautiful fragrances, and luxurious feel, often describing them as worth the price. Many consumers appreciate the efficient delivery service, noting that items arrive quickly, well-packaged, and often include delightful samples and gifts. The overall service, from browsing the website to receiving the order, is frequently highlighted as excellent and straightforward. However, some customers experienced issues with their orders, including missing items like free gifts or diffuser sticks, and occasional problems with packaging arriving damaged or wet. A few people also mentioned dissatisfaction with specific scents not meeting expectations or being undetectable, particularly with car perfumes. There were also isolated reports of delivery companies causing delays or mishandling packages, leading to issues with package receipt or delivery attempts being missed.

What people talk about most

Product

Customers had positive experiences with product, praising the great quality and fabulous, long-lasting... See more

Delivery service

Reviewers mention positive feedback about delivery service, often highlighting quick dispatch and timely... See more

Quality

Clients share positive opinions on quality, praising the products for their fabulous, complex, and... See more

Order

Users describe ambiguous interactions with order. Many customers praise the ease of the ordering process,... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the quick and efficient service, with... See more

Based on these reviews

Rated 4 out of 5 stars

Products are always worth the price and with Vranjes you will be surely satisfied. The website usability could be better, needs some improvements in terms of easily surfing through the pages but over... See more

Company replied

Rated 4 out of 5 stars

Everything arrived quickly and well packaged. My issue is with the sticks. I have a large glass bottle, but have to purchase the sticks separately, but have an endless stock of the short stickd which... See more

Company replied

Rated 4 out of 5 stars

The fragrances are beautiful and clearly high quality. My main challenge was discovering which diffuser scents truly worked for my space and personal taste. Because there isn’t a diffuser discovery o... See more

Company replied

Rated 4 out of 5 stars

I love these products and am really pleased with this new fragrance. Sadly my local supplier has stopped stocking it so I order online now which is easy and quickly dispatched. However this time the... See more

Company replied


Company details

  1. Perfume Store

Information provided by various external sources

Welcome inside the Dr. Vranjes Firenze, tireless passion and artisanal research in fragrances and cosmetics


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Happy to be able to purchase online

I initially got to know about Dr. Vranjes when I travelled to Milan last year, and I fell in love with their fragrances. I ran out of my reed diffuser fragrances and was hoping to get more when I realized they have a website. Navigating their website was easy, and had a lot of options. The fragrances smell amazing and last for a long time.

April 7, 2026
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Toyo,
we are happy to hear that you enjoyed your shopping experience with us and that you appreciate our scents.
We remain at your complete disposal.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 5 out of 5 stars

Very fast service excited to receive…

Very fast service excited to receive the item. Also very easy to order item on website

April 7, 2026
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Cheryl,
we are happy to have been able to offer you a pleasant online shopping experience.
We remain at your complete disposal.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 5 out of 5 stars

I buy frequently from them

I buy frequently from them
Very nice products fast shipping variety of products you can choose from

April 7, 2026
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Elena,
we are happy to have been able to offer you a pleasant online shopping experience.
We remain at your complete disposal.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 5 out of 5 stars

Despite having delivery problems these…

Despite having delivery problems these were solved and I received my products

April 4, 2026
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Josianne,
we are happy to have been able to offer you a pleasant online shopping experience.
We remain at your complete disposal.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 5 out of 5 stars

Suberb High End Fragrances

Great quality products. Quick service for delivery. Fabulous fragrances that last a long time.

April 3, 2026
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Ainsleigh,
we are happy to hear your satisfaction about the quality of our scents.
We remain at your complete disposal.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 5 out of 5 stars

My order was packaged well

My order was packaged well, arrived safely and on time with some extra goodies such as sprays and perfume samples inside

April 3, 2026
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Kathryn,
we are happy to have been able to offer you a pleasant online shopping experience.
We remain at your complete disposal.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 5 out of 5 stars

Ease of ordering

April 2, 2026
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Virginia,
we are happy to have been able to offer you a pleasant online shopping experience.
We remain at your complete disposal.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 4 out of 5 stars

Everything arrived quickly and well…

Everything arrived quickly and well packaged. My issue is with the sticks. I have a large glass bottle, but have to purchase the sticks separately, but have an endless stock of the short stickd which are free, but of no use to me. I feel as if I am being penalised for buying the big bottle.

April 2, 2026
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Marianne,
we are happy to have been able to offer you a pleasant online shopping experience.
If you need to use longer sticks, we suggest you purchase the 2500ml refill and select to receive 2 bundles of sticks in size 1250ml.
We remain at your complete disposal.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 5 out of 5 stars

We are all in love with Red Noble❤️

We are all in love with Red Noble❤️
We found the scent in an old store in Tuscany and it’s a mist beautiful of remnants of our experience there.

April 1, 2026
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Megan,
we are happy to hear your satisfaction about the quality of our scents.
We remain at your complete disposal.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 1 out of 5 stars

Extremely disappointing service and no communication

I placed an order with Vranjes on March 14, and unfortunately the experience has been extremely frustrating. The shipment never actually left the courier, and on March 24 it was already returned to the sender without any explanation.

Since then, I have sent multiple follow-up emails asking for clarification and an update, but I have received no meaningful response. The lack of communication and customer support is unacceptable, especially considering the reputation and pricing of the brand.

At this point, I am still waiting for a resolution—either a proper reshipment or a refund—but the complete absence of proactive customer care is very disappointing.

I expected a premium experience; instead, I encountered inefficiency and silence.

March 14, 2026
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Valentina,
we sincerely apologize for the delays experienced.
We are glad to inform you that the replacement order has just been delivered to the selected DHL Express location.
We really hope that you will enjoy your new scents and remain at your disposal for any further information.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 1 out of 5 stars

I’m extremely disappointed

I’m extremely disappointed with the car parfum. The scent is not noticeable at all, even when attached to an active air vent with warm airflow. For a premium product, I expected a consistent and detectable fragrance.

November 21, 2025
Unprompted review
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Eloho,
we are truly sorry for your unpleasant experience.
In order to better assist you, we kindly ask you to send us an email to ecommerce@drvfirenze.com, providing us with further details.
One of our Brand Ambassadors will be glad to assist you further.
We remain at your disposal for any further information.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 5 out of 5 stars

Always on time ,all product in ,please…

Always on time ,all product in ,please do not change the packages ,the old logo and boxes are very elegant ,the new one,well look cheap

March 30, 2026
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Iwona,
we are happy to have been able to offer you a pleasant online shopping experience.
We remain at your complete disposal.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 5 out of 5 stars

Great company great products

Great company great products shopped with them for a number of years never a problem

March 30, 2026
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear John,
we are happy to have been able to offer you a pleasant online shopping experience.
We remain at your complete disposal.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 5 out of 5 stars

Love it

Love it! Diffuser is amazing!

March 28, 2026
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Girts,
we are happy to hear your satisfaction about the quality of our scents. We remain at your complete disposal.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 3 out of 5 stars

Too much time to shipping and very bad…

Too much time to shipping and very bad info. Bad delivery service

March 24, 2026
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Jesús Iribarren,
we sincerely apologize for the delays in the delivery of you order. Please be informed that the package is scheduled to be delivered today, April 1st.
We remain at your disposal for any further information.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 5 out of 5 stars

The ordering and delivery was very straightforward .

A previous order from Dr.Vranjes was a difficult and stressful experience which was eventually sorted this time it was a very straightforward process that has been a positive experience so l am very happy.

March 23, 2026
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Eileen,
we are happy to have been able to offer you a pleasant online shopping experience.
We remain at your complete disposal.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 5 out of 5 stars

I found you to be very helpful in the…

I found you to be very helpful in the ordering process and I am so pleased with the sample kit. I can now pick out my favorites before ordering that special one or two. Thank you very much.

March 23, 2026
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Shirley,
we are happy to have been able to offer you a pleasant online shopping experience.
We remain at your complete disposal.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 5 out of 5 stars

Great product and service

The overall quality of product and the expeditious delivery service.

The one I wanted was out at store but I was able to secure one online with no problem. One satisfied customer!!

March 13, 2026
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Will,
we are happy to have been able to offer you a pleasant online shopping experience.
We remain at your complete disposal.
Scented wishes,
Team Dr. Vranjes Firenze

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