Dr. Woof Apparel Reviews 

315
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 250 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the exceptionally comfortable fit, wonderful colors, attractive designs, and the great quality of the items offered by the business. Many buyers also note that their packages arrive quickly and efficiently, making travel and daily work routines much more pleasant. Though some customers experienced recurring issues with sizing, noting that certain items feel entirely too tight around the calves or legs. A few other people also felt that customer support responses were slow, difficult to reach, or unhelpful when trying to resolve exchange problems.

What people talk about most

Product

Users describe positive interactions with product, finding the compression socks and scrubs very comfortable... See more

Quality

People report positive experiences with quality, highlighting that the products are made from durable and... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark contrast between exceptional support... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of highly... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many reporting prompt and efficient shipping... See more

Reviews shaping this summary

Rated 4 out of 5 stars

One of the most important things about a company is its customer service. These guys have been fantastic from the start. Their turn around for an email is only 12 hours max. Lovely compression socks a... See more

Company replied

Rated 4 out of 5 stars

Bought 2 pairs of compression socks and followed the online sizing. Unfortunately the size was a little off, and they did not fit. I emailed and was told someone will contact me. It took a few days wh... See more

Rated 5 out of 5 stars

Very happy with the quality of the compression socks from Dr Woof. It honestly feels like my feet are being hugged and cared for. I noticed a huge difference after a long night shift — my legs and fee... See more

Company replied

Rated 5 out of 5 stars

Customer service is A1! Super polite and could not do more to assist and advise. The products- I bought 4 pairs of compression socks which I wore on my recent trip abroad. The designs are great, not... See more


Company details

  1. Uniform Store

Written by the company

Aussied Owned & Operated Premium Medical Scrubs Uniform Designed By A Family of 3 Doctors.


Contact info

3.5

Average

TrustScore 3.5 out of 5

315 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(315)

257 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

More pockets please

Thanks, I love my flare pants, the fabric and the fit of the tuck top. Unfortunately I need to keep looking. Where I work the RN in charge carries 2 phones, bulky keys, pens, my glasses. I need pockets! And my glasses always fall out of the breast pocket so I find that one of no use. I do not like joggers nor the skinny cut and your straight cut pants seem to have no useful pockets. Thanks Lisa

April 24, 2026
Unprompted review
Dr. Woof Apparel logo

Reply from Dr. Woof Apparel

Hi Lisa,

Thank you so much for your honest feedback, we really appreciate you taking the time to share this.

I’m so glad to hear you love the fabric and fit of the flare pants and tuck top, but I completely understand how important functional pockets are, especially with everything you need to carry during your shifts. It sounds like your day-to-day really demands more practical storage, and that’s something we truly take on board.

Your feedback about the pocket design and placement, especially with items like glasses, is incredibly valuable. We’re always working on improving our designs, and insights like yours help guide future updates.

Rated 5 out of 5 stars

I’ve loved my compression socks from Dr Woof

I’ve loved my compression socks from the moment they arrived! Love the selection of patterns and how comfortable they are. From day one my legs have felt so much better
I also spoke to Michael at customer support and received prompt, friendly assistance. Highly recommend Dr woof

April 24, 2026
Unprompted review
Dr. Woof Apparel logo

Reply from Dr. Woof Apparel

Hi there,

Thank you so much for taking the time to share this, it truly means a lot to us 💛

We’re so happy to hear that your compression socks have made such a difference from day one, and that you’re enjoying both the comfort and the fun designs! It’s exactly what we hope every customer experiences.

I’ll also be sure to pass your kind words on to Michael 😊 he’ll really appreciate it.

Thanks again for your support and recommendation, we’re so grateful to have you with us!

Rated 5 out of 5 stars

Great socks, even better customer service!

The socks are great and it helps with the blood circulation on my feet for long hours at work and for workout.

The ordering and packing got delayed, and their customer service staff (shoutout to Gian!) was very prompt in assisting me with the order and followed through till delivery.

April 23, 2026
Unprompted review
Rated 1 out of 5 stars

Worst $200 I have spent on scrubs ever

Worst $200 I have spent on scrubs ever. I purchased two new sets 6 weeks ago. After three wears the started piling and looked old. Now after 5 weeks and minimal wear the Caribbean blue pants have completely torn. The elastic at the waist is now showing because the material has literally torn away from the waist. I have emailed them numerous times to obtain a refund and when I call their phone number it rings out. NEVER AGAIN,

April 20, 2026
Unprompted review
Dr. Woof Apparel logo

Reply from Dr. Woof Apparel

Hi Jessica,

I’m so sorry for your experience, this is absolutely not what we want for you 😔

I completely understand your frustration, especially with the issues happening so quickly after purchase. This isn’t the level of quality we aim to deliver, and I’m really sorry it got to this point.

I just want to reassure you that your refund has already been processed, and it should be back in your account within your bank’s standard processing time.

We’re also taking this seriously on our end and will be flagging this directly with our warehouse and production team to ensure improvements are made and this doesn’t happen again.

Thank you for taking the time to share your feedback, it genuinely helps us do better.

Rated 4 out of 5 stars

Compression socks

Compression socks patterns and fabric lovely, however, sizing was not perfect for me.
Customer support was FANTASTIC, they responded immediately when I informed them and they totally understood and provided a solution that I was extremely happy with 😊
Easy ordering process and fast shipping turnaround.. would definitely recommend Dr Woof!!

April 16, 2026
Unprompted review
Dr. Woof Apparel logo

Reply from Dr. Woof Apparel

Hi there,

Thank you so much for taking the time to share your experience, it truly means a lot to us 😊

We’re so glad to hear you loved the patterns and fabric, and even more grateful for your kind words about our customer support. It means a lot that we were able to help find a solution that you were happy with.

We really appreciate your feedback on sizing as well, this helps us continue to improve for future customers.

Thank you again for your support and recommendation, it genuinely means the world to us.

Rated 1 out of 5 stars

I was looking forward to receiving my…

I was looking forward to receiving my compression socks but after 8 days and 4 unanswered emails I had to contact PayPal for a refund, they hadn’t even sent them according to their web site lists it as not shipped, very poor service , lost me as a customer

April 21, 2026
Unprompted review
Dr. Woof Apparel logo

Reply from Dr. Woof Apparel

Hi there,

I’m really sorry to hear about your experience, especially the delay and the lack of response you received. I completely understand how frustrating and disappointing this must have been, and this is absolutely not the level of service we aim to provide.

I’d really appreciate the opportunity to make this right for you. Could you please share your order number so I can look into this immediately and help resolve it as quickly as possible?

Rated 1 out of 5 stars

They will ignore every email you send if you are not happy with their socks

Third Update: Warning! Do not trust Dr Woof. What they tell you on their website is not true. They do not refund you if the socks are not what you expected. The socks don't fit properly and they are not comfortable. It is now the end of April. Sent several emails then I was surprised to receive one reply with the promise to refund me. Then I never heard from them again. Sent more emails, still no reply. Second Update: I contacted again via email, now 4 times and no reply. I messaged Dr Woof Apparel on facebook, and again no reply. They never intended to help like stated below. Their reply below to my negative review was all for show and none of it was true. Don't buy from them! Worst fitting socks I have ever tried. Website states that if they don't fit to return them for a refund. I have sent an email 3 days ago requesting a refund with no response at all to my email. I was getting regular emails from them about their products and now nothing since my email to them. I purchased 4 pairs of these socks because all other reviews appeared to be excellent. I am 68 years old and had to borrow some money to buy them as they are very pricey. I have waited several days before deciding to write this review in case they answered my email. However, they have simply ignored me. Update: In response to Dr Woof. I sent another email today and sadly still no response again!

April 17, 2026
Unprompted review
Dr. Woof Apparel logo

Reply from Dr. Woof Apparel

Hi Pascua,

I sincerely apologise for the experience you’ve had and for the lack of response. I completely understand how frustrating this must be, and I truly appreciate your patience.

We’ve already sent another email confirming the resolution for this matter. I’m really sorry it hasn’t reached you or been addressed yet, and I’ll personally follow up to ensure we get this sorted for you as soon as possible.

Please rest assured we are committed to resolving this issue for you.

Thank you again for your patience.

Rated 1 out of 5 stars

These socks are unwearable

These socks are unwearable - band at top is so tight they almost cut off my circulation. The foot part is fine but top is like a tourniquet. I am 5'3" and 75 kg so not huge. Waste of money. Very expensive socks, promise everything and give nothing.

April 18, 2026
Unprompted review
Dr. Woof Apparel logo

Reply from Dr. Woof Apparel

Hi Robyn,

I’m really sorry to hear about your experience, that’s definitely not what we want for you.

I’d really like to help get this resolved for you. Could you please share your order number so I can look into this further and assist you with a suitable solution?

We truly appreciate your feedback and the chance to make this right.

Rated 2 out of 5 stars

Not what they are made out to be

This socks are longer fit, one foot was super tight and started to strangle my foot like my old compression socks and the length sat around top of my knees which I thought was good until the first hour started to squeeze tops of my knees moved under my knee and the same outcome. I wouldn’t buy again as they are the same as Chemist compression socks

April 1, 2026
Unprompted review
Dr. Woof Apparel logo

Reply from Dr. Woof Apparel

I’m truly sorry to hear about your experience with our socks, and this is definitely not what we want for our customers. We want to make sure you have the best possible fit and comfort!

I’d love to help resolve this for you, and to do so, could you please provide your order number? Once I have that, we can look into the best way to address the fit issue and offer a suitable solution.

Thank you for bringing this to our attention, and I look forward to hearing from you soon.

Rated 4 out of 5 stars

Customer service was excellent

Customer service was excellent. When there was an issue with a product, the team were prompt to resolve the issue.
Compression socks were very comfortable.

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

SHIT

SHIT, IT TAKES THEM FOREVER TO GET BACK TO YOU. AND YOU ALWAYYS HAVE TO CHASE THEM. THIS IS THE LAST TIME WE BUY SHOT FORM THEM. WE WILL BE MOVING TO A NEW UNIFORM SUPPLIER ONCE I GET MY RETURN SORTED.!!!!
#AU237227 is the order number.

April 8, 2026
Unprompted review
Dr. Woof Apparel logo

Reply from Dr. Woof Apparel

Hi Gavin,

I’m really sorry to hear about your experience. We strive to provide timely and effective support, and it seems we missed the mark here, for which I deeply apologise.

To help us resolve this issue as quickly as possible, could you please provide your order number or the email address associated with your order? I’ll make sure to look into this right away and ensure your return is processed promptly.

Again, I apologise for the inconvenience, and I appreciate your patience as we work to resolve this.

Rated 5 out of 5 stars

My order was packed quickly and…

My order was packed quickly and efficiently but somehow sat in the Sydney Post Depot go over a week. Dr Woof lodged an enquiry for me and it was followed up and delivered once they did.
They also kept in touch letting me know what was happening and solved the issue on my behalf . My socks arrived in time for my flight and I couldn’t be happier with the product also. 👏👏👏

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome customer service

I am so impressed with the customer service of this brand! I ordered over a week ago for a flight early on the Tuesday after Easter. I’m still not sure if one of the pairs was labelled ‘pre-order,’ on the website, but when I contacted them a week after ordering to explain that if they weren’t posted soon, they wouldn’t arrive, they were amazing! Their representative, Mark, replied within minutes, explained one pair was on pre order (so the order hadn’t been sent), asked if we wanted to swap a pair out and offered free express shipping. They even added another pair of socks! On arrival the socks are so comfortable- not itchy or overly tight, and soft to the touch. Definitely would order again- they clearly care about their customers!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

2 pairs are not enough

Got 2 pairs of socks for myself, 2 pairs for my girl, and one pair each for our mothers. It's fantastic. I put them on after soaking my feet in warm water every night and waking up afresh. Less muscle fatigue, legs feeling lighter. The designs are really cute and made my days better.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

The quality of the products I have…

The quality of the products I have received was amazing. I love my new scrubs and I have received so many compliments because of them. They were also very responsive when my parcel was delivered and contacted the courier. I really appreciated their support.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Love these socks!!

Love these socks!!! They were perfect for long haul flights and no Kankles after!!!!! Thank you for a great product!! And soooo many designs to choose from!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Fast real service.

Fast service. Made an error with my order that was so easy and fast to fix. Actual real life people who message back! Socks are amazing. Really living the ankle socks. Will be back for more

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely H O R R I D experience…

Absolutely H O R R I D experience ordering from Dr Woof for their compressions socks. Ordered a bundle on 4th Jan and did not receive any updates on shipping until I dropped them an email on 17th Jan.

I got a reply on 20th Jan which asked me to choose an alternative design as those that I've selected are out of stock. My order was then updated with the new selections.

On 12th Feb there was no further updates on shipping since the previous email and I asked for one.

On 13th Feb there was an email reply saying they will check on the order. By 23rd Feb there was still no updates. I got a reply to this on 26th Feb stating that ANOTHER design is out of stock and I'll have to CHOOSE another design. I did so as asked.

By 1st March, this has been going back and forth for almost TWO MONTHS and there was never a proactive update from the team. I sent a chaser email, only to receive an update that TWO of the designs I have chosen are out of stock. This is unbelievable as if the designs were out of stock, my orders would not be able to have been updated from their end.

By 3rd March, my poor legs have endured tiredness and disappointment for way too long and I was emotionally and mentally too EXHAUSTED trying to attain these products and asked for a full refund which they have processed as mentioned in the email.

Today is 30th March and my order on their website is still "pending". It seems like my refunds have not been processed.

Does it really take this much to get my hands on these compression socks?

March 30, 2026
Unprompted review
Dr. Woof Apparel logo

Reply from Dr. Woof Apparel

Hi Clara, I’m truly sorry for your experience, I completely understand how frustrating and exhausting this must have been, especially with the repeated delays and lack of clear updates. That’s absolutely not the experience we want for you.

I want to help resolve this for you as quickly as possible. Upon checking, I’ve already processed the refund for your purchase. You should receive a confirmation shortly, and the funds will be back in your account within the standard processing time, depending on your bank.

I sincerely apologise again for everything you’ve gone through, and I really appreciate your patience.

Please let me know if you need help with anything else.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look