DS Bathrooms Reviews 268

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professionalism and efficiency of the staff. Many people are delighted with the high quality of the products and the superior workmanship, noting the meticulous attention to detail in every project. Reviewers frequently mention the excellent facilities and the transformative results achieved, often exceeding their expectations. The company is highly recommended for its ability to deliver outstanding results, with many consumers appreciating the smooth process from initial consultation to completion. People are particularly impressed with how the staff treats their homes with respect, ensuring cleanliness and tidiness throughout the installation.

What people talk about most

Service

Users describe positive interactions with service, highlighting exceptional professionalism from initial... See more

Staff

People report positive experiences with staff. Customers consistently praise the professionalism, efficiency,... See more

Quality

Customers consistently express high satisfaction with the quality of work. Reviewers frequently highlight the... See more

Product

Reviewers mention positive feedback about the product. Customers consistently praise the superb design and... See more

Facilities

Reviewers highlight positive aspects of facilities. Customers are consistently impressed with their bathroom... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From consultation to completion a superb job. Very professional & patient especially when I wanted to change my mind about the tiles but then chose the ones I’d already selected again! Kept informed... See more

Rated 5 out of 5 stars

From consultation to completion an absolutely professional job. More than happy with the result. Darren very patient especially when I changed my mind about the times then selected the ones I’d alrea... See more

Rated 5 out of 5 stars

DS bathrooms did an amazing job in transforming our main bathroom and en-suite. From initial contact through to installation everything went smoothly. Work was completed to a very high standard and w... See more

Rated 5 out of 5 stars

Our "bathroom transformation" included removing our old bath with overhead shower and replacing it with a (wonderful) walk in shower. The whole room feels more spacious somehow; it's is lighter and b... See more


Company details

  1. Bathroom Remodeler
  2. Home Improvement Store
  3. Interior Designer

Written by the company

DS Bathrooms is a trusted bathroom design, supply, and installation company based in Morpeth, Northumberland. ---------------------------------------------------- We specialize in creating bespoke bathrooms tailored to your style and needs, with services including bathroom, wet room, and shower room design, supply, installation, and tiling solutions. From full refurbishments to small upgrades, we handle everything with care and precision. ---------------------------------------------------------------------------- With over 200 five-star Trustpilot reviews, we’re known for exceptional craftsmanship and customer service. Our process is stress-free, with full project management from start to finish, ensuring your home is treated with the utmost respect. All installations come with an insurance-backed guarantee for added peace of mind --------------------------------------------------------------------------- Visit www.dsbathrooms.co.uk to explore our services, packages, and 200+ before-and-after transformations. Let us bring your dream bathroom to life with expert design, quality materials, and a personal touch.


Contact info

5.0

Excellent

TrustScore 5 out of 5

268 reviews

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Rated 5 out of 5 stars

Very happy repeat customer

The latest instalment of bathroom projects with Darren and Rob of DS Bathrooms.

I initially engaged with DS Bathrooms in Aug 2021, asking for a quote for the master bedroom's ensuite. This install took place in May 2022, followed by the downstairs toilet in December 2023, main family bathroom in January 2024 and my final ensuite in Jan 2026. There's more than one reason I kept asking Darren and Rob back...

Design expertise - I never had my own clear vision of what I wanted each room to look at. Darren was great at understanding a rough vision of the requirement and offering design advice and guidance which resulted in 4 projects I was delighted with

Expert communication - Every project was discussed and documented at each stage. This made it really clear for me to understand not only what I was getting, but how much it would cost and when it would be completed

Timeliness - Every project was set out with a clear plan in the quote including when each milestone payment would be due. This made life very easy for me and ensured there was no project slippage or cost creep

Quality of Work - Without this, the rest is meaningless. The final quality of each project is excellent. My vague ambition was for high quality rooms and the design met this ask. The expertise of Darren and Rob ensured that the quality of work delivered the vision of the initial design.

Overall a very happy customer! If I had more bathrooms I wouldn't look anywhere else.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Well worth the wait.

We have just had our en-suite & bathroom updated by DS Bathrooms. Absolutely stunning. Well worth the wait. Darren & Rob are really good tidy workers. Finished job is outstanding.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

In 2019 we had our new bathroom fitted…

In 2019 we had our new bathroom fitted and fast forward to 2026 it is still as good as new. However, we had a small issue, that a local plumber we had previously used did not reply to. Contacted D S Bathrooms to ask about the part we would need to replace. We were blown away by Darren’s response that he would come and deal with it. And he certainly did that, impressing on us that it is not just the fitting but the aftercare that is part of his promise. Can’t rate him highly enough. You might have to wait for a bathroom fitting with this guy but he is well worth it

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Wow full refurbishment in 4 days

A fantastic experience from initial consultation to finish . I was particularly impressed with the time Darren took to discuss my requirements before even viewing the bathroom . And the 3d panoramic mock up of how my bathroom could look was a definite bonus in helping my decision making.
Once given my installation date this never changed . Darren and Rob arrived on time day 1 and the whole process was complete in just 4 days . I cannot fault the way they worked with respect for my property keeping it clean and tidy throughout.
The end result is absolutely amazing way more than I had expected, I couldn't be happier and would have no hesitation in recommending DS Bathrooms to anyone

April 4, 2026
Rated 5 out of 5 stars

Excellent bathroom providers

Darren and Rob are a great team with Darren in charge of planning and all the admin and customer communications. They are hard working, conscientious, extremely clean and tidy and give 100% focus to the job. Every stage of the work was planned to the minute and executed to perfection and special praise to the quality of the grouting which is exceptional! The new bathroom is beautiful and I would definitely recommend DS Bathrooms

March 27, 2026
Rated 5 out of 5 stars

I had a great experience with DS…

I had a great experience with DS Bathrooms. Darren and Rob were both friendly, reliable, and really listened to what I wanted. The whole process felt easy and stress-free, and they kept everything tidy along the way.

I’m really happy with the final result — you can tell they care about the details. I’d definitely recommend them.

March 20, 2026
Rated 5 out of 5 stars

Excellent conscientious worker on time and well organised

Darren was on time and well organised, every thing he needed was in place before starting, items in our house were protected.
Darren didn’t waste anytime, got straight into the job in hand.
The wow factor when first seen after completion was amazing. We were both stunned at how amazing the bathroom looks now.

February 7, 2026
Rated 5 out of 5 stars

En suite, Alnmouth

Attention to detail , reliability, workmanship , good communication all made working with Darren a 5 star experience. The bathroom has the wow factor we were looking for. Highly recommend

February 13, 2026
Rated 5 out of 5 stars

Can't recommend highly enough

When we were looking at having our tired bathroom replaced, we had looked at exploring a few quotes. However, on meeting Darren we immediately decided that his company was the one we were going to use. He doesn't employ any high pressure selling - financials aren't discussed at the initial appointment - leaving you time to make your own mind up later when the quote follows by email.

He priced additional options and, now that the bathroom is installed, he obviously only uses materials of the highest calibre. He was easily reachable whenever we had questions about possible further options and was always willing to give his professional opinion on whether they were necessary or viable.

The waiting list for installation was approximately 6 months, which is testament to how in demand his services are.

A few days before installation, we received a reminder call so we could make space for materials storage, access and egress etc.

Darren and Rob arrived right on time on day 1 and spent a lot of time meticulously protecting the floors and furniture in the house before removing the old bathroom suite. Everything was coordinated, from the day the electrician would arrive, to sorting out removal of waste afterwards.

Aftercare and warranties have also been explained to us, so we have confidence that in the event anything goes wrong, it'll be remedied.

The finished installation is out of this world (look on their social media for examples of work done). We would highly recommend. A++

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Job

Waited 7 months to fitting date and installation still completed on time, fantastic job and great work by Darren and his team. The care and attention is outstanding and I would absolutely recommend them for any job.

January 28, 2026
Rated 5 out of 5 stars

Darren came highly recommended from…

Darren came highly recommended from family members who were very happy with his work. He came to my rescue after my shower screen door exploded! He has managed to squeeze me in to replace my shower screen and all the cladding on the walls. I’m absolutely over the moon. Left the place so clean and tidy too.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Ten out of ten

We are delighted with our new bathroom which exceeds all expectations. Darren and Rob did a fantastic job in three and a half days. Ten out of ten.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Huge thank you to DS Bathrooms for…

Huge thank you to DS Bathrooms for turning our vision into reality. The professionalism from the initial consultation to completion was exceptional. Darren goes that extra mile for his customers and you can tell he put's his heart and soul into his business. The work was completed to an extremely high standard and we could not be happier.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service.

These guys know the craic. Superbly clean and tidy throughout the install process and very receptive to our needs.

Bathroom is beautiful, something to really be proud of.

Thank you Darren and Rob.

December 1, 2025
Rated 5 out of 5 stars

DS Bathrooms fitted our bathroom last…



DS Bathrooms fitted our bathroom last year, and the quality of the initial installation was outstanding. Everything was finished to a very high standard, and we were extremely happy with the final result.

Nearly a year later — still within the 12-month warranty — we experienced two separate leaks: one from a soil pipe and another from a condenser pipe off a radiator. At first, we thought they might have been linked to the bathroom installation.

We contacted Darren on both occasions, and his response was exceptional. He replied within the hour, arrived the same day, and fixed both issues quickly and professionally. Neither problem was actually related to the bathroom work, yet he still took the time to help us.

His customer service, contactability, and willingness to go above and beyond — especially 11 months after installation — are far beyond what you’d normally expect.

We genuinely can’t recommend DS Bathrooms highly enough. High-quality workmanship and absolutely exceptional support.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Superb bathroom makeover

From consultation to completion an absolutely professional job. More than happy with the result. Darren very patient especially when I changed my mind about the times then selected the ones I’d already picked again! Arrived on time no mess no fuss all rubbish cleared promptly.
A superb finish - the best room in the house now!

November 10, 2025

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