DST AUTOMOTIVE LTD Reviews 127

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items often exceed expectations and offer great value. Many consumers highlight the exceptional delivery service, with orders arriving quickly, sometimes within 24 hours. The ease of fitting products and clear instructions are also consistently mentioned as positive aspects. However, some customers also noted issues with product quality, describing items as faulty, bent, or not fitting correctly, leading to dissatisfaction. A few people were dissatisfied with the customer service, citing experiences of being blamed for product issues, receiving no apology or assistance, and encountering difficulties with returns and refunds, including uncollected items and unrefunded shipping costs.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers praise the product quality, ease of... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the swift delivery, with some... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed of... See more

Quality

Consumers find quality to be positive. Many customers praise the products, describing them as superb,... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the fast... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered Tuesday morning.....delivered Wednesday lunchtime outstanding......nicely made fairly easy to fit......watch the video its easier than the book.....all fitted realised the door catch was missi... See more

Rated 5 out of 5 stars

Stumbled across DST whilst looking for roof bars for my Ford connect. I sent them a quick WhatsApp message and they replied quickly stating which bars would fit my fixed rails. I ordered & they were d... See more

Rated 5 out of 5 stars

I searched online for the best company to buy roof rails and crossbars for my VW Caddy van. I found DST and was not disappointed. The website was easy to identify the exact one that suited my v... See more

Company replied

Rated 5 out of 5 stars

After having trouble paying by PayPal I rang customer services a very nice lady ordered it over the phone for me. The roof rail and bars came in 3 days very quick delivery. The rails where very easy... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

127 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great quality

Ordered these roof bars for my van, great price and fast delivery, and really good quality product.

March 7, 2025
Unprompted review
DST AUTOMOTIVE LTD logo

Reply from DST AUTOMOTIVE LTD

Thanks for the Great Review!

Rated 1 out of 5 stars

Poor customer service.

Ordered a rear spoiler based on the website pictures but was incorrect on arrival.
Contacted customer services and was promised to sort the correct replacement.
Several weeks on , e mails now ignored .
Shame as have ordered a lot of items from this company.

Thank you for response below . Strange that you haven’t received my e mails as Jake advised that the issue would be sorted .

March 10, 2025
Unprompted review
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Reply from DST AUTOMOTIVE LTD

Hello Niall, I am sorry about this! Unfortunately, we haven't been receiving your emails. Please get In touch with us on Whatsapp so we can get this sorted.

Rated 5 out of 5 stars

Excellent!

Excellent!
Professional friendly service.
Quality products at sensible prices

February 6, 2025
Unprompted review
DST AUTOMOTIVE LTD logo

Reply from DST AUTOMOTIVE LTD

Thanks for the Review!

Rated 5 out of 5 stars

Brilliant

Order a full roof rack which was sent and delivered promptly although it was damaged on arrival ( not fault of dst) they responded and sent out a replacement by 30 minutes of being notified brilliant company easy to deal with very efficient and friendly will be using again can’t rate the experience high enough cheers to all involved

January 27, 2025
Unprompted review
DST AUTOMOTIVE LTD logo

Reply from DST AUTOMOTIVE LTD

Thanks for the great review!

Rated 4 out of 5 stars

Roof rails and 3 cross bars for 2021 Citroen E-Dispatch.

Recent bought and fitted roof rails and crossbars for a E-Dispatch Citroen van 2021 plate.. The kit is very well made and easy to fit. I did have a small problem with a rubber missing from one of the crossbars so had to email the company (no telephone no to ring) and they sent one with a couple of days. Very pleased with the result. Also bought ladder clamps but not used those yet. Keep up the good work DSTonline.

January 3, 2025
Unprompted review
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Reply from DST AUTOMOTIVE LTD

Thanks for the honest review Mark!

Rated 5 out of 5 stars

I would highly recommend ⭐️⭐️⭐️⭐️⭐️

I purchased side bars for my vivaro van and a front bumper splitter too. Easy to order, fast delivery and items were really well packaged too. They were very competitive on price and I personally had a hassle free purchase and I would certainly recommend them. Well done all and thank you ever so much ⭐️⭐️⭐️⭐️⭐️

December 24, 2024
Unprompted review
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Reply from DST AUTOMOTIVE LTD

Thank you for the review David!

Rated 5 out of 5 stars

Good quality rack which fits well.

Good quality rack, fits well and compatible witth my "Thule" accessories. Delivered promptly, and with complete fitting instructions.

March 4, 2024
Unprompted review
DST AUTOMOTIVE LTD logo

Reply from DST AUTOMOTIVE LTD

Thanks for the review!

Rated 5 out of 5 stars

Excellent products and service

Have fitted running boards, roof rails and cross bars to Transit Custom and was very impressed with the quality, ease of fit and the way they look. They are all very sturdy and have all been put to good use. I made a mistake and only ordered two cross bars but in request the extra one was provided in double quick time. Excellent service and products, what's not to like ....
Firstclass

December 1, 2024
Unprompted review
DST AUTOMOTIVE LTD logo

Reply from DST AUTOMOTIVE LTD

Thank you for the great review!

Rated 5 out of 5 stars

Prompt delivery of quality well priced product and after sevice

After prompt delivery of quality and well priced car roof bars ordered, it was an easy telephone call to request an alternative length bar to suit my requirement. Such a pleasure to speak with a staff member who knew thoroughly the product, understood what I wanted and provided it.

August 15, 2024
Unprompted review
DST AUTOMOTIVE LTD logo

Reply from DST AUTOMOTIVE LTD

Thanks for the review!

Rated 5 out of 5 stars

A great option!

Customer service goes above and beyond to help. The products are great value for money and top quality.

July 26, 2024
Unprompted review
DST AUTOMOTIVE LTD logo

Reply from DST AUTOMOTIVE LTD

Thanks for the Review!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, great product and perfect fit

July 1, 2024
Unprompted review
DST AUTOMOTIVE LTD logo

Reply from DST AUTOMOTIVE LTD

Happy we could help!

Rated 2 out of 5 stars

I ordered a Turtle roof rack for my…

I ordered a Turtle roof rack for my connect and there was no silicone tube in the box .
I fitted the rack as I needed it for work and now when it rains my van is wet inside.
I sent an e mail to you but got no response which is bad service

December 29, 2024
Unprompted review
DST AUTOMOTIVE LTD logo

Reply from DST AUTOMOTIVE LTD

Hello David, i am so sorry about this! Please message our team on WhatsApp so we can get this sorted for you ASAP.

Rated 5 out of 5 stars

Utterly excellent customer service

I wish I could remember the name of the guy that helped me, unfortunately my purchase was back in March 2023. However i dont recall his name but i do remember that he was unbelievably helpful and knew the product really well.

December 29, 2023
Unprompted review
DST AUTOMOTIVE LTD logo

Reply from DST AUTOMOTIVE LTD

Thank you Anthony!

Rated 5 out of 5 stars

Brought a set of roof rails and bars (…

Brought a set of roof rails and bars ( came as a matched set) for my partner van, great quality, superb fitment and instructions, will definitely be using again, and happy to recommend to all.

February 14, 2024
Unprompted review
DST AUTOMOTIVE LTD logo

Reply from DST AUTOMOTIVE LTD

Thank you for the great review!

Rated 1 out of 5 stars

I ordered roof bars

I ordered roof bars , with 3 cross bars , they were not cut to length , so they offered me £25 if I cut them to length , then next problem is three bars don’t work as the 2 rails have a curve so if you put a ladder on it just rocks on the middle cross bar , what a night mare I dad with this company , never got it resolved , ended up taking middle cross bar off , also try to find a phone number them them !
Thank you mark locksmith

November 15, 2024
Unprompted review
DST AUTOMOTIVE LTD logo

Reply from DST AUTOMOTIVE LTD

Hello Mark, i am so sorry about this, i assure you this is extremely rare. If you contact our team on our WhatsApp we will be sure to get the issue fixed for you with a new set of Crossbars.
Many thanks

Rated 5 out of 5 stars

Stylish and functional

Very quick delivery, product well made, easy to fit and if you have to have a roof rack it’s nice to have one that is stylish as well as functional!

December 27, 2024
Unprompted review
DST AUTOMOTIVE LTD logo

Reply from DST AUTOMOTIVE LTD

Thanks for the great review David

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