DFS Solar (Dual Fuel Solutions) Reviews 150

Sales and quotation were great. All fell to pieces on install, commissioning and follow up. Install on 26th August was due to complete on 1 day, took 2 due to lack of install resource. Missed family event on bank holiday m.

Solar PV working fine but batteries would not charge. Lots of loose nuts and bolts and cable left lying around with 2 small children (3 and 1) in house.

Installers returned 1st September to complete commissioning with no avail (refused to sit on hold with battery oem)

Following 2 visits were scheduled (07/09 &14/09) but installers did not turn up at all.

Another visit on 22/09 with no success, had yo get family to cover when my daughter was in hospital.

2 further no shows to complete commissioning on 30/09 and 01/09.

X14 calls to office throughout this period to insist scaffolding was removed (damaged patio/restricted property access) and to luck to find a resolution to technical faults.

Fault identified with circuit breaker by 3rd party electrician as it was tripping every 15 minutes. Contacted battery manufacturer directly and advised to shut system down for safety reasons.

Formal complaint filed with company on 02/10. Installers returned that evening and found install fault on breaker switch for batteries (loose connection and wire not fully crimped)

System now fully operational but had to wait over a month with a lot of wasted time and communication to get this resolved. Still awaiting completion of paperwork for SEG 57 days later

My experience of dealing with Duelfuel solutions is very positive. I was always given the answers to my questions and concerns in a very professional and helpful manner and at no point did I ever feel pressurised into buying from them. They were not the cheapest, but they were far from being the most expensive, and most importantly I felt that I got exactly the type and size of system that I was looking for, with an emphasis on British products where possible.
From my initial enquiry until the actual installation took about 6 weeks. Most of that time was me doing my research and comparing different companies and asking lots of questions etc. Once I had chosen Dualfuel solutions my installation kicked in very quickly. My DNO application was returned after 2 days and installation a few days after that. Most of the delay was mainly caused by my own busy schedule, Duelfuel were ready and willing before I was. Getting my completion pack and documents etc was also very quick. They even supplied me with a couple of pics of the panels on the roof which I wasn't able to see from ground level. I would have no hesitation in recommending or using them again. Many thanks for a stress free installation.

From first contact to installation and commissioning everything was 5 star no issues what so ever would recommend this company to anyone.

The team that came to fit panels where super efficient clean and did a great job.

Eddie

Great from start to finish, adapated system to my requests, price quoted is price paid. Great communication from all concerned, and the installers, Joe and Mike great lads kept me informed through process, tidied up afterwards, hopefully no problems with system, but feel that dual solutions would be there to help,

There are many businesses providing and fitting solar panels, Dual Fuel solutions, provided a very professional service , from the first Telephone call to the last. They were always happy to answer any questions that I had. The team that fitted the panels were friendly and professional. All post fitting guarantees and documentation were with me with in a few weeks after the panels were fitted. An amazing hassle and pain free service , from the dual fuel team. Would recommend 100%

Very helpful and professional from the initial enquiry to the fitting too support registering with our electricity company

This was a delightful company to deal with. The office staff were very helpful, always patient and nothing was too much trouble. The fitters were efficient and did a very good job. They were also helpful and patient and ready to explain anything you wanted to know.

Very good experience polite , friendly ,and helpful, all questions answered

The whole team worked very efficiently and quickly from initial quotes, quote revisions through to scheduling, installation, commisioning and sign off.
On top of that the pricing was inccredibly competitive and i was presented with a decent range of options to consider.
Communication was excellent at all times and i had no issues getting hold of anyone if i needed to discuss anything.
The installation guys encuontered an issue which added a delay to commisioning, which wasn't through any fault of theirs, and worked for as long as it took to get completed.
Start to finish was incredibly fast, in my instance, from the first enquiry to commisioning was 12 days, and the handover pack was with me the next day.

Initial telephone call using google maps to produce rapid estimate.
Slight delay whilst I completed planning application due to our house being in a conservation area.
Once they were advised of the go ahead full installation in half a day went ahead within 3 weeks (more our diary than theirs).
Installation was attentive to my instructions comprehensive clean respectful of property and final checks were done with explanation to confirm function. A very very satisfactory and safe procedure.
App shows instant savings etc

Strong recommendation

After being let down by other suppliers over the past two years Dual Fuel Solutions really came through for me. The whole process could not have gone any smoother from start to finish. The package and price was spot on for my needs, the survey was painless and the installers were really great guys. I've got nothing but compliments for the whole team and would recommend them to anyone.

Dual Fuel Solutions provided a really good service and made the process of installing solar panels very straightforward. They were always available to answer questions and resolve any queries that I had. Would definitely recommend!

Really impressed from start to finish. No nonsense approach to dealing with the quote and several changes. Good advice and guidance given along with regular updates from the office team. Were able to do the install (Solar pv+batteries) in 4-5 weeks and did a very fast and neat and tidy job on site. A pleasure to deal with.

This company's very professional also they were very clear from the beginning until I get fixed this system solar energy the engineers are extremely nice and clean need a professional job they start to finish and they also teach me exactly this work and explain to me very well system works very well I recommend people to get this done from this company

I recently made the decision to invest in renewable energy and contribute to a more sustainable future by installing solar panels on my property. After careful research and considering different options, I chose a reputable dual fuel solar energy company for the installation. The process goes really smooth, and the office team keep updating me with the entire process and solve any concern I have over the phone.
The team of professionals from the solar company arrived They were courteous, knowledgeable, and attentive to my questions and concerns throughout the installation. The crew showed remarkable expertise, and the entire setup was completed efficiently without any disruptions.

Great communication throughout;
from initial consultation through to booking surveys and installation dates.
They were very accommodating and were able to add last minute bird protection to my order.
MCS certificate was sent the next day after installation in the handover pack, and warranty registration sent the day after.
From initial consultation through to installation took 8 weeks.
Installation team were thorough and although not employed directly by Dual Fuel, they were knowledgeable and had lots of experience in solar/battery installations. Tidy install, with (most of) the rubbish removed and cleaned up when they left.

Friendly helpful staff, competitively priced and work completed on time to a good standard. I would recomend

The work from their office was excellent. Good phone communication and well presented information needed for the project. Always available on the phone if I needed them. The installation was less easy with late arrivals and information break down between dual solutions and the installers solaxcloud. However the installation was well done and efficient with clear guidance and with good communication skills, explaining things and respectful being an elderly single woman. They listened!

A fantastic experience start to finish. From the point of placing the order to installation was less than 4 weeks. From the Sales team (Alan), the Operations team (Brad, Jake, Bobby, Jordan) and the installation team (Rich and Joe) they were equally fantastic. Would 100% recommend

All the staff were really friendly and our site specific illustration prior to contract explained everything thoroughly. Dual Fuel handle everything from the DNO agreement to the scaffolding, there are no surprise costs. The installation was held up by our DNO, but that was down to our network being slow to process the paperwork. The installation itself went very smoothly and the installers left no mess, a really tidy job. My solar array is outperforming expectations and I’m looking forward to 25 years of energy independence.