The Dublin Pass Reviews 

2,152
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Superb! It was an amazing experience for me and my beau. Dublin pass gave ease with transportation and skipping the long queues specifically in Guinness factory. I will 101% will recommend this. Even... See more

Rated 5 out of 5 stars

I loved my Dublin pass! I purchased a 5-day pass and it was well worth it. I used it via the mobile app. It gave me inspiration and direction for my exploring and the detail for every activity... See more

Company replied

Rated 4 out of 5 stars

The pass was great - we had a 3 day one, and managed to visit quite a few attractions. It was pretty easy, all the places knew how to deal with slightly confused tourists. The app could use some work,... See more

Rated 5 out of 5 stars

The Dublin pass is value for money and I would definitely recommend it, particularly if you plan on going to the Guinness storehouse and Jameson distillery. My friends and I used this to go to some to... See more

Company replied

Company details

  1. Travel & Vacation

Information provided by various external sources

The Dublin Pass is a sightseeing package that grants visitors free entry to over 30 top attractions, museums, and monuments in Dublin, as well as a free 24 Hour hop on hop off bus tour. With other benefits like Fast Track Entry included, it’s the best way to explore Dublin, saving both time and money.

Learn more about the Dublin Pass

Written by the company

Save Money!
Free entry to your choice of over 30 top Dublin attractions
Save Time!
Skip the lines at a number of selected attractions saving you time during busy periods
Save Stress!
The Dublin Pass has everything you need for the perfect day out helping you make the most of your time in the city

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

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Rated 1 out of 5 stars

Stay away from this company at all costs

I purchased two 2-day unlimited passes right before the pandemic and after all the travel restrictions happened my trip to Ireland became impossible. I was still optimistic to go Dublin in 2021 so I didn't ask for refund, but instead for another year extension. This was last summer. The company agreed. So now, with pandemic still going and those new variants of the virus it doesn't seem like a trip to Ireland will be possible even in 2021. So, I asked for my money back. Instead I was offered another year extension and a swap for another city. But now, after a year into pandemic, it is obvious that it will take a long time to go back to normal, and even with another year extension most tourist attractions will be restricted, limited or closed, so the pass doesn't/won't have the same value anymore and can't provide or guarantee all the attractions originally advertised during my purchase. So I asked for reimbursement and was told to wait for the management team reply. Few days later I get a very nasty email from their parent company The Leisure Pass Group saying to forget about my refund (again they are not able to provide services as advertised), but also they won't be giving me another year extension, basically telling me to travel during pandemic and to catch Covid. What an absolutely disgusting trash company who disrespects their customers and wishes them to get sick. I can't believe companies like that still exist in 2021!!!

For those who still considering buying anything from them: if they acted so barbaric with such major issue, imagine what would it be when you have a smaller problem with your passes...

February 11, 2021
Unprompted review
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Reply from The Dublin Pass

Hi Dennis,

Thank you for taking the time to leave us a review of the Go City Dublin Pass. Your feedback is extremely important to us, and we are terribly sorry to hear about your experience with our company. Our team recognizes that many customers purchased their passes well in advance of their travel dates, and all passes have been automatically extended for 2 years. We can certainly understand if the 2 years does not work for you, and would like to offer you a voucher that will be valid for 3 years. This voucher works exactly like a store credit, and can be used in any of our available cities. A member of our team would like to discuss this further with you, and will be reaching out to you at the email address provided on your order. Once again, we are so sorry for any inconvenience.

Many thanks,
Go City

Rated 5 out of 5 stars

Very good deal

Very good deal, this is the smartest way of discovering Dublin.
The only one think, I have tried to reach customers service by email and phone no answer other than that, I highly recommend
Thank you
Ramy

December 13, 2020
Unprompted review
The Dublin Pass logo

Reply from The Dublin Pass

Thank you for taking the time to review The Dublin Pass. We are so happy to hear that you enjoyed the pass. Your feedback is extremely important to us, as it is used to help identify gaps and improve service. We hope you will use one of our passes on a future trip. Stay safe Ramy!

Rated 1 out of 5 stars

wont refund no matter what

wont refund no matter what. I hope they go out of business. DO NOT buy until you actually get to your destination.

October 14, 2020
Unprompted review
The Dublin Pass logo

Reply from The Dublin Pass

Dear Belle, thanks for sharing your feedback. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.

Rated 1 out of 5 stars

If I could do 0 star I would…

If I could do 0 star I would...please note all good reviews are prior to covid, after that they've washed their hands of customer care..Absolutely shocking... couldn't get in anywhere, no buses, they were only available Fri to Mon this is not on there website, so we discovered this when we arrived Tues!!! We did not know that we couldn't get access to main attractions...we used it on one attraction a museum thing so of course it was then activated, we were then doomed. They keep selling passes and not making people in the UK aware you can't use them if you've not been in Dublin for 14 days. Even today looking at website there is no mention UK travellers can't access stuff ... If you've purchased a pass get your money back, before activating it and before 30 days otherwise you'll loose out. Goes against all trade description act 1968 selling item which are misleading...don't know how they've got away with it.

August 22, 2020
Unprompted review
The Dublin Pass logo

Reply from The Dublin Pass

Dear Leesa, we always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Rated 1 out of 5 stars

no money back, even in an pandemic situation

no money back, even if you can't visit the country cause there own government. Really sad for such an big company...

August 4, 2020
Unprompted review
The Dublin Pass logo

Reply from The Dublin Pass

Hello, thank you for posting a review and we’re sorry to hear that your experience with the refund was not up to standards. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

Rated 1 out of 5 stars

Refused to Refund Unused Passes in a Pandemic! Shame on you!

In the middle of the world-wide pandemic, this company decided to deny refund requests of unused Dublin Passes. Their response was only to extend the unused passes by another year. It is unlikely that we will have an opportunity to visit Dublin within that time, so the result is 100% of the money lost. Shame on you!

April 16, 2020
Unprompted review
The Dublin Pass logo

Reply from The Dublin Pass

Hello Robert, we set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.”

Rated 5 out of 5 stars

Great value

More than enough attractions covered by and close enough together that you can really make the most of it.

April 14, 2020
Unprompted review
Rated 2 out of 5 stars

London trip

we bought the pass to cover all the area. Buses were packed and had to keep waiting for another bus. Furious when wet- no cover and nothing to wipe seats down once rain stopped. some buses had good commentary some didn't. another annoying feature we are not told of the channel for live documentary if sitting packed in downstairs. Paris, Rome buses were much better than London

April 13, 2020
Unprompted review
Rated 4 out of 5 stars

We had a great time

We had a great time. The Dublin pass made sightseeing really easy. It was a little confusing which bus to get on but the drivers were really helpful. It was late February so there were no crowds. We managed to see the EPIC, Dublin Castle, Christ Church Cathedral, St. Pat's, Dublinia and the Guinness Store house. It was definitely worth the cost.

March 25, 2020
Unprompted review
Rated 4 out of 5 stars

Good value overall

Was good value as we got it in a sale. Only need to be aware that some attractions operate a timed slot system and you are unable to book these slots through attraction's websites and use the Dublin Pass.

March 24, 2020
Unprompted review
Rated 5 out of 5 stars

For the go-getters!

I definitely would recommend the one day Dublin pass if you really get on it; start early, and be cautious of how much time you’re spending in each spot. I definitely explored places I would not have, had I not gotten the pass, which is great! Overall, would recommend.

March 19, 2020
Unprompted review

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