We would like to have the offers of virtual csrds in Algeria , because we do have transfers all the time as we work on the tourism , we would like to have a vision to our region. Otherwise till now... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Thank you for your reply. In my review and findings Here are the inefficient parts of the Dukascopy Binary platform : 1) The platform takes a long time to open if your mobile suddenly ru... See more
Company replied
Seems like prestige bank but hearing that Indian accent in verification phase made me a bit skeptical
Company replied
I have been trying for a couple of months to obtain a payment card. Whoever is providing the advice in the background do not look at my issues and ask basic questions but when you tell them it's not w... See more
Company replied
Company details
Written by the company
Dukascopy Bank is a Swiss innovative online bank based in Geneva, Switzerland, providing Internet based and mobile trading services, banking and other financial services through proprietary technological solutions. Dukascopy Bank is regulated by the Swiss Financial Market Supervisory Authority FINMA both as a bank and a securities firm. Dukascopy Bank provides: - 19 years in the market - 1200+ trading instruments - Deposit protection upto CHF 100000 per client - Large liquidity pool - ECN trading technology - Low spreads -from0,1 pips on EUR/USD; - Instant order execution; - Wide variety of trading platforms, JForex, MT4, Forex mobile - Swap free accounts upon request
Contact info
Route de l'Aéroport 21, 1215, Le Grand-Saconnex, Switzerland
- dukascopy.com
2.8
Average
802 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trustworthy Bank
Trustworthy Bank. Excellent online support. Proper handling of clients. Excellent platform and liquidity. Nothing else you can ask for.
April 7, 2024
Unprompted review
Reply from Dukascopy Bank SA
Dear Reynan,
Thank you for your kind words! We're delighted to hear that you're satisfied with our services. Your feedback means a lot to us. We're here for you anytime you need assistance.
Best regards
Woow
Wow, wow what an amazing mastered piece of work. It's so much of what I always wanted as a novice trader. I mean the perfection of every clickable blink makes this the most beautiful and enjoyable softwere i've ever experience. Thank you so much. GOD bless those hands and minds.
April 5, 2024
Unprompted review
Reply from Dukascopy Bank SA
Dear Sibusiso,
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our services. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out. Thanks again for choosing us!
Best regards
first time use review
it is my first time, first day using of this platform. it looks it has sufficient tools for traders. inline pattern show is looks great with accuracy bars. here i picked a demo account to be familiar with platform.
April 4, 2024
Unprompted review
Reply from Dukascopy Bank SA
Dear Alireza,
Thank you so much for taking the time to share your positive feedback about our company's services. We are thrilled to hear that you had such a great experience with us!
Thank you once again for choosing Dukascopy Bank. We look forward to serving you again in the future.
Warm regards,
Better alternative from trading view
April 4, 2024
Unprompted review
Reply from Dukascopy Bank SA
Dear Jimmy,
Thank you for your kind review! We're thrilled you enjoyed our services. Your feedback is appreciated and helps us continue improving. Let us know if you need anything in the future!
Best regards
Excuse me
Excuse me, my dear. I am honored to start saving in your wonderful bank. Thank you for your beautiful services, quick response to the customer, and tact in responding.♥️♥️
Name: AHMAD FAWAZ
April 2, 2024
Unprompted review
Reply from Dukascopy Bank SA
Dear Ali,
Thank you for your kind review! We're thrilled you enjoyed our services. Your feedback is appreciated and helps us continue improving. Let us know if you need anything in the future!
Best regards
Reply from Dukascopy Bank SA
Dear Alex,
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our services. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out. Thanks again for choosing us!
Best regards
Reply from Dukascopy Bank SA
Dear Emilio,
Thank you for your kind words! We're delighted to hear that you're satisfied with our services. Your feedback means a lot to us. We're here for you anytime you need assistance.
Best regards
Account blocked with no explanations
Account blocked with no explanations an no one responds. They send an email that makes no sense:
Dear Sir,
We hereby inform you that your account has been blocked due to the existence of an ongoing legal procedure concerning your account n°1317470 within our books.
The prohibition on notifying you about this legal procedure has been now lifted but the access to your account remain suspended due to the freezing and seizure order decided by Swiss competent authorities in relation with your account.
We kindly request your understanding during the remaining time of this legal process.
Best regards.
Legal Department
Dukascopy Bank
And one year later no one responds anymore. My account is blocked and I do not know where my money is.
This not a reply from a bank. Have been using banks and trading platforms for more than 20 years, never seen a response like that.
Do not use them and if you are in time move money out.
March 27, 2024
Unprompted review
i like this software because i can use…
i like this software because i can use it for backtesting and they keep upgrading it. at first i couldnt use nasdaq but now i saw they added it. i hope it keeps getting better by adding smart money indicators aswell
March 27, 2024
Unprompted review
Reply from Dukascopy Bank SA
Dear Jaundre,
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our services. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out. Thanks again for choosing us!
Best regards
cool site and free
March 26, 2024
Unprompted review
Reply from Dukascopy Bank SA
Dear Dave,
Thank you for your feedback.
We appreciate you took the time to leave us your kind words
Best regards
best trading platform
March 13, 2024
Unprompted review
Reply from Dukascopy Bank SA
Dear Khaled,
Thank you for your kind words! We're delighted to hear that you're satisfied with our services. Your feedback means a lot to us. We're here for you anytime you need assistance.
Best regards
Reply from Dukascopy Bank SA
Dear Mateo,
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our services. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out. Thanks again for choosing us!
Best regards
Excellent Platform
JForex is a very good platform for trading and analyzing all kind of instruments.
It will be more perfect if you could add more commodity CFDs with tight spreads to the platform such as Coal, Oat, Wheat, Milk, Butter, Uranium, Aluminium, Eggs, Salmon, Zinc, Lead, etc…
January 1, 2024
Unprompted review
Reply from Dukascopy Bank SA
Dear Chouaib,
Thank you for your kind words! We're delighted to hear that you're satisfied with our services. Your feedback means a lot to us. We're here for you anytime you need assistance.
Best regards
Dukascopy Jforex platform, 10+ years of experience with dukascopy
Have been trading on Jforex platform for a very long time, it is a platform with huge number of tools for chart analysis and quite stable. Havent seen any major issues, performs well during big news release - doesnt freeze up. Commission and spread is a bit on a larger side, however for serious traders reliability comes 1st i guess. This platform will enable serious traders to able to do extensive analysis charts. Sincerely,
Gerelt-Od Tuvaansuren,
March 22, 2024
Unprompted review
Reply from Dukascopy Bank SA
Dear Od,
Thank you for your kind review! We're thrilled you enjoyed our services. Your feedback is appreciated and helps us continue improving. Let us know if you need anything in the future!
Best regards
Tight spreads
Tight spreads,
instant executions
and it it swiss made.
what else?
March 21, 2024
Unprompted review
Great Broker
Trading for 8 years. Switched to Dukascopy 1 year ago. Best decision ever. Lots of bad reviews online - they don't know what they're talking about.
1. Best retail trading platform
2. Fast withdrawals
March 18, 2024
Unprompted review
It is not a best system but it's a great app!
It is not a best system but it's a great application, JForex.
The one good option available is the money management, as you can move the cursor on the lot size to know what will be margin required, what will be the pip value etc. Over all it's good but still there are a lot of improvement required, just like sierra charts, if they add VWAP and Footprinting to it.
March 15, 2024
Unprompted review
i love platform aka jforex is a life…
i love platform aka jforex is a life changer even though give limited demo days
September 11, 2023
Unprompted review
a good trading platform!
March 14, 2024
Unprompted review
The market replay has really been great…
The market replay has really been great and helpful in my strategy understanding and development
March 11, 2024
Unprompted review
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