Waited 3 weeks for a call back.ignorant person not interested in background wanted to make an arrangement .not interested.gave wrong ref number . tried to call back over 4 hours waiting . Very un pr... See more
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Bullying and threats . They lie - they send threatening texts no calls no emails then don’t answer the number there texting you off accusing me on not paying which I have even sent the proff - then... See more
has anyone else noticed that they write you a letter telling you that you have 7 days but the letter arrives 6/7 days after the date on the letter, so you have zero time to respond...bully boy and un... See more
At the outset when i started using Dukes to chase my business debtors they were pretty good and all reports arrived promptly and efficiently. However, over the last year i have noticed a deterioration... See more
Company details
About Dukes Bailiffs Limited
Written by the company
Dukes - award-winning debt recovery Services
Dukes is an award-winning, privately owned, family-run enforcement agency providing debt recovery services across England and Wales.
Our services
- Local Taxation Enforcement
- Local Authority Debt Collection
- Road Traffic Enforcement
- Commercial Debt Recovery
- Commercial Rent Arrears Recovery
- Commercial Forfeiture
- Traveller Eviction
- High Court Enforcement
🌟 Why choose us?
We are a trusted debt recovery company providing market-leading innovation to local authorities and commercial clients nationwide.
Our goal is to quickly recover our client's arrears whilst supporting debtors to get out and stay out of debt. Since our establishment, we have influenced the industry with our 'here to help', 'ethical enforcement', and 'leading the way' campaigns.
💼 Our clients
Our portfolio comprises over 80 local authorities and hundreds of long-standing commercial clients who trust us for forfeiting commercial rent arrears and recovering commercial debts. Additionally, we serve one-off clients with diverse recovery needs, ranging from significant commercial debts to minimal debts or single gypsy removals.
🏆 Accolades
- 2024 - IRRV 'Excellence in Innovation' Performance award
- 2024 - CIVEA 'Innovation in Enforcement' award
- 2023 - Credit and Collections Technology Awards: 'Digital Business Transformation' Award
- 2023 - Staffordshire Chamber Business Awards: 'Professional Services of the Year' Award
- 2022 - CIVEA Excellence Awards: 'Outstanding Enforcement Agent' Award
- 2019 - Business and Industry Today: 'Debt Collection Company of the Year' Award
- 2019 - Business and Industry Today: 'Debt Collector of the Month' Award
Memberships & Accreditations
- ✅ Members of CIVEA, MALG, IRRV, BPA, Credit Services Association
- ✅ Accredited by the Enforcement Conduct Board
- ✅ Cyber Essentials + certified
If you have unpaid debts and you’re searching for a professional, reliable, and trustworthy company to recover them for you, look no further.
Contact us today:
Contact info
7 Newcastle Street, ST15 8JT, Stone, United Kingdom
- 01785 825501
- clientservices@dukeslimited.co.uk
- dukeslimited.co.uk
1.8
Poor
45 reviews
Replied to 20% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Testimonial
Testimonial - From Neil C Johnson TPS Executive Pension Fund.
At the outset of the new year my pension fund was plagued by a tenant who became an absolute nightmare. I got fed up with late and non payment of rent and all the lies that went with it so the fund solicitors brought in Dukes the Bailiffs and Debt Collectors.
I can honestly say I have never met such a professional company. Every step of the procedure was explained personally to me by Lizzie. Everything was confirmed by email and I was even allowed to use my own locksmith.
I would like to extend a personal thank you to the bailiffs Mark and Gabrielle who I met on site. They carried out their duties with such professionalism the whole exercise was over in no more than 20 minutes. Job done and problem now sorted.
Many thanks to the whole Dukes team and good luck for the future.
Kind regards
Neil C Johnson
TPS Executive Pension Fund.
March 17, 2025
Unprompted review
Reply from Dukes Bailiffs Limited
Dear Mr. Johnson,
Thank you for your kind review.
At Dukes, we’re proud to be recognised as leaders in commercial repossession. Our goal is always to resolve issues quickly, professionally, and with minimal disruption to our clients. We're pleased to hear Lizzie, Mark, and Gabrielle delivered a clear and efficient service that met your expectations.
We appreciate your trust in Dukes and are glad we could help bring the matter to a swift conclusion. Should you need assistance in the future, we’re here to support you.
Kind regards,
The Dukes Team
I know that I owe the money I've never…
I know that I owe the money I've never denied the money but I can honestly say that this company brought me to tears I tried telling them that I'm trying to live off 500 a month but they are demanding 250 a month which basically means I've nothing left for food after trying to pay the the rest of my bills
May 1, 2025
Unprompted review
Reply from Dukes Bailiffs Limited
Our aim is never to cause unnecessary stress. We understand that financial difficulties can be overwhelming, which is why our team uses an income and expenditure form to assess each person’s individual circumstances before agreeing to any payment arrangement. This helps ensure that any plan we set is affordable and realistic based on your personal situation.
If you feel the arrangement in place doesn’t reflect your current circumstances, we would encourage you to get back in touch with our team. We’re here to listen and work with you towards a manageable solution.
It is true done this with another debit…
It is true done this with another debit what got passed on, and it's citizens advice which told me this :) my debit is £400 sure £20 is enough...
May 17, 2025
Unprompted review
Reply from Dukes Bailiffs Limited
We understand that managing debt can be difficult, and we’re committed to working with individuals to find a way forward that takes their personal circumstances into account. To help with this, we use an income and expenditure form to ensure any payment arrangement is affordable and based on what you can reasonably manage.
In cases like this, the debt has been passed to us by the local authority after several reminders and a court order have gone unanswered. At that stage, we're asked to recover the amount owed on their behalf.
We also follow guidance set by the council around how long arrangements can be extended, depending on how long the debt has been outstanding. This helps ensure consistency and fairness for everyone involved.
If you’d like to revisit your current arrangement or discuss your financial situation further, our team is here to help.
Know your rights, this outfit is just like any other bailiff firm
Had a visit today from their enforcement officer for myself, I was inside the house and my 91 year father was in the front garden luckily the gate was locked shut, this enforcement officer was demanding that he open the gate and was making all sorts of threats, luckily my father is profoundly deaf and was tending to his flowers and was completely oblivious that this man was yelling over the fence, it was all caught on our ring doorbell, I came out to see what all the shouting was about and why my 2 huge Great Danes were barking their heads off. knowing bailiff rules I know I'm not obliged to let him into a locked property as it's a consumer debt and they cannot force entry.
this man ended the conversation with and I quote, your going to be getting many more visits from me until you let me in'. well I'm pretty sure that this is intimidating and threatening behaviour as well as harassment.
If he really can't overcome the urge to keep visiting my property as per his threat I am more than happy to get him the help he needs by way of a restraining order
March 27, 2025
Unprompted review
Reply from Dukes Bailiffs Limited
We take all feedback seriously, especially where it involves the conduct of one of our enforcement agents. The behaviour you’ve described does not reflect the standards we set for our team, and we would like to investigate this matter thoroughly. To do so, we kindly ask that you email us at info@dukeslimited.co.uk with your case reference number and any supporting details, such as footage or the date of the visit.
Please note that our enforcement agents wear body worn video cameras during visits, so we will also be able to review the footage from our side as part of the investigation.
We’d also like to clarify that this is not a consumer debt. It is a priority debt, most likely relating to unpaid council tax. These funds support essential local services, and when debts go unpaid, it can lead to increased council tax contributions for other residents. That’s why these debts are treated seriously and should be prioritised.
Whilst agents are permitted to attend properties to recover outstanding amounts, they are expected to act professionally and in accordance with strict regulations. We do not tolerate any behaviour that could be perceived as threatening or harassing.
Please do get in touch so we can review this properly.
These people are insane
These people are insane. I offered to set up a payment plan. They said it has to be paid in 12 months, at 250 per month. I can't afford that, got told they'd just send bailiffs, and I'd incur the costs. I told them I have nothing for the bailiffs, so we'd all end up with nothing. I offered again, to pay a smaller amount. Agent acted like he didn't understand me. After a few hours of talking to family I have assistance to pay the desired amount, but then I had to pay a downpayment and then the regular payment a few days later, not allowing to set it up after payday. Which means I have to get together 3 payments in order to get ahead of the payments.
Absolutely nuts. If your debt has gone to these people, I am so sorry. I can't wait to be rid of them in their precious 12 months.
March 26, 2025
Unprompted review
Reply from Dukes Bailiffs Limited
We understand that dealing with debt can be extremely difficult, and we aim to work with everyone in a fair and supportive way. To ensure arrangements are affordable, we ask individuals to complete an income and expenditure assessment, which helps us understand their financial circumstances before agreeing a payment plan.
In many cases, our clients – such as local authorities – set clear guidelines for how long arrangements can be spread, often requiring the balance to be cleared within a set period (commonly 12 months), depending on how long the debt has been outstanding. We must work within those parameters when agreeing repayment terms.
We also ask for an initial down payment before a plan begins. This helps demonstrate commitment to the arrangement and reduces the risk of missed payments – something we unfortunately see often when no upfront payment is made. The aim is not to create additional pressure, but to help ensure the arrangement is taken seriously and doesn't result in further enforcement action.
They are not there to help you
They are not there to help you. I’m on benefits and they won’t take less than 100 a month on council tax.
20.00 a month is reasonable to me. I’m still offering to pay. No help they demand!
February 22, 2025
Unprompted review
Reply from Dukes Bailiffs Limited
We understand that financial difficulties can be challenging, and we strive to approach each situation with empathy and understanding.
The length and terms of payment arrangements are dictated by our client, which may explain why the offer of £20 per month was not accepted. When setting up an arrangement, we must also take into account your income and expenditure to ensure the proposed plan is both reasonable and sustainable, helping to ensure that vital services in the local community are supported.
Our goal is always to find a fair solution that works for everyone involved.
Dirty rotten scammers after passing…
Dirty rotten scammers after passing over £1604.00 before Chistmas, the the council take £138.00 a week later, they send me another bill for £540, then when i ask the council they say its from 2019 after i had asked they said and i have the recording that its all up to date, not only is it beyond the statue of limitation they,re in forcing a bogus amount, both sides say i need to speak to the both of them, this is going to be a great court case, stay tunned.....
February 14, 2025
Unprompted review
Reply from Dukes Bailiffs Limited
It appears that your concerns may be more appropriately directed to your local council, as they are responsible for setting council tax liabilities and issuing bills. Our role is to work on behalf of the council, and we follow the information and instructions they provide to us.
We understand how frustrating it can be to receive conflicting information, and we recommend reaching out to your council directly to clarify any outstanding balances or discrepancies.
What a sham!!!
What a sham!!!
Woke up with a shock to have a 'Enforcement Notice' put through my door. Took a while to realise that absolutely nothing to do with me or my address.
If Dukes Baliffs Limited are the country's leading collection agency gawd knows what the worse are like!!!???!!!
The notice was "hand delivered" and the address scrolled in pen was "23" - no post code, road, area, city just "23" - really???
January 23, 2025
Unprompted review
Reply from Dukes Bailiffs Limited
Hi Abigail
We completely understand how frustrating it can be to receive correspondence intended for someone else.
Sometimes, without our knowledge or that of our client, an address provided to us may be outdated or incorrect. We always conduct thorough checks using credit reference agencies, but if no updated address is available, we must rely on the information available to us.
If you’ve received a letter not addressed to you, the simplest solution is to return it to sender (RTS). Alternatively, if you have opened it by mistake, you can use the quick form on our website to update us. This helps ensure no further correspondence is sent to your address.
We hope this clarifies the situation.
Avoid this company at all costs
The company goes on about how if your struggling with debt there their to help. My debt was an initial oversight sent to another address. The office is totally unhelpful and the enforcement agent was even worst. No understanding from anyone working within this firm. When I proposed to pay in instalments, I was threatened with more legal costs and proceedings. I have to say it takes a certain type of person to do this job, and shall we say and this company is a perfect example these types of people. Avoid dealings with them at all costs.
Outside in if I needed to use a company to recuperate revenue I would totally avoid this company.
November 15, 2024
Unprompted review
Reply from Dukes Bailiffs Limited
Hi Bradley,
It’s never our intention to make a difficult situation harder, and we genuinely aim to work with people to find fair and manageable solution towards a debt free future.
We understand that dealing with debt can be stressful, and we always strive to be as transparent as possible about the process. When an arrangement is proposed, it’s important that our team explains what may happen if it isn’t adhered to, including the possibility of additional legal costs or an agent visiting the property. While these conversations can sometimes feel difficult, it would be unfair if we didn’t provide clear and honest information upfront.
That being said, we’re sorry if you didn’t feel supported during your interactions with us.
This company are a discrace…
This company are a discrace and try to put you in a position so they can add more to your debt.... I was on benifits amd cometed their expenditure form.After all my out goings i was left with 40 pounds a month... I offered them 20 pounds 50% of what I had after everything leaving me with 20 pounds. They refused and said they wanted the whole 40 pounds leaving me with nothing.... luckily I called the council who realised they made a mistake and took the debt back... the council could not believe their conduct and have asked me to send all correspondence to them... This company are disgraceful and purposely try to make ypir situation worse so they can add more to your debt so they can make more money off you... I have all the evidence and paperwork.
GOOD BYE DUKES
December 12, 2024
Unprompted review
Reply from Dukes Bailiffs Limited
Hi Marcus,
We understand that financial difficulties can be incredibly stressful, and we never want anyone to feel like we are making their situation worse.
When assessing payment offers, we always follow industry guidelines to ensure fair and realistic arrangements are made. Our goal is to work with individuals to find solutions that are manageable while also meeting the requirements set by our clients. We’re sorry if you felt that our approach was unfair in your case.
We appreciate your feedback and take concerns like this seriously. If you’d like to discuss your experience further, please don’t hesitate to get in touch so we can look into this for you.
Scum
Scum. Take your £30 and don't wait for hull city council to get back to me. No help whatsoever. Only an ultimatum
Update - this is a genuine review. Reference number and my details filled in. Please do not remove this genuine review.
October 4, 2024
Unprompted review
Reply from Dukes Bailiffs Limited
Hi James, I have seen your review on Google which provides more information about your frustration.
As I replied to your review on Google:
It feels like your frustration and review is for the council and their services than ours. If the debt has been passed to us by our client, we are obligated to recover it, regardless of the amount. I can understand why you may feel frustrated but our advice is to pay the debt to avoid additional fees, and then challenge this with the council. If the amount is not correct or your dispute is upheld, the £30 will be refunded.
DUKES BALLIFFS - NASTY
This company is horrible! They have sent threatening texts, when I have spoken to 3 members of staff, they have been arrogant, nasty & seem to take pleasure in making your life hell. After explaining we are a very vulnerable household & are disabled, they said that doesn't make a difference. So thank you dukes bailiffs, you have made us cry, you have made us scared & I hope one day you end up in the same situation so you know how it feels!
September 11, 2024
Unprompted review
Reply from Dukes Bailiffs Limited
It’s never our intention to cause upset, and we take concerns like yours extremely seriously.
We fully understand that some individuals face challenging personal circumstances, including health conditions or vulnerabilities. That’s why we have a dedicated Welfare Team who can take over the management of an account where vulnerabilities are affecting someone’s ability to pay. Their role is to ensure that appropriate support is in place and that each case is handled with sensitivity and care.
Regarding the text messages — these are standard reminders to let individuals know that a balance is outstanding and to encourage contact before an enforcement agent is due to attend. They are not intended to be threatening, but rather to offer an opportunity to resolve the matter early and avoid further action. We know these situations can be stressful, and we always encourage early engagement to explore suitable options.
If you haven’t already spoken to our Welfare Team, please contact us at welfare@dukeslimited.co.uk so we can understand your circumstances better and provide the appropriate support.
Bullying and threats
Bullying and threats .
They lie - they send threatening texts no calls no emails then don’t answer the number there texting you off accusing me on not paying which I have even sent the proff - then again threatening messages there vile and not nice and just out right think they can put fear in people ! Vile company not humane !!!
July 22, 2024
Unprompted review
Yet another negative review
Yet another negative review. If arranging a scheduled call back from this pony and trap outfit don't hold your breath. Yet again they haven't bothered to contact me with regards to setting up a payment plan, so have rebooked it AGAIN !!!! and have still been unable to get hold of the bailiff whose mobile number they gave me last week. Quick enough to threaten you if you don't pay, and not willing to help you so they can add on additional fees for late payments. I'll be more than happy to go to court over what I owe them, and show all the evidence I have of what I've done to attempt set up a payment plan with this ignorant unhelpful company.
July 8, 2024
Unprompted review
I would give less if I could
I would give less if I could , nothing but hassle and harassment when I have provided my iva information to 2 baylifts , to recive constant letters and texts now saying its going to be deduction of earnings .. I have had my iva for 2 years the debt never showed whitch is from 5 year prior apparently , no help on line no response and on hold for an hour sat at number 12 for atleast 20 minutes of that no help only botherd about getting their money and causing more stress
June 12, 2024
Unprompted review
Horrible employers
Horrible employers. Warren was rude. Warren is unprofessional and lacks manners. I ended up speaking to Laura that helped me with my problems but was referring me to Warren in every conversation. I am so displeased with the way I was treated but I am grateful it’s resolved but will never recommend them to anyone . Bad services
May 14, 2024
Unprompted review
Reply from Dukes Bailiffs Limited
Hi Betty,
I’m not sure if you have left this review for the right company? That or it doesn’t seem a genuine review, We don’t have a Warren in the business and Laura is not customer facing, so that wouldn’t have been possible for you to speak to her either. The team also don’t use alias’ under these names, so I’m a little confused when reading your review.
Is it is debt that you have outstanding with our client that has been passed to us at Dukes Bailiffs Limited to collect?
I have left a review of this company on…
I have left a review of this company on there Google website so all please divert their to get further readings as the reviews are not good for this company
Dukes simply put are there to reap money they have no problems bullying you they also have lied to many with reference to ( taking your locks off your house doors) to gain entry to the items they feel they can take
They do not want to update or revise your expenditure forms they ous up the repayments when you have desperately tried to express you cannot give them what they are requesting
I have not got one genuine positive thing I can possibly say about this company
What with the cost of living crisis and how we all are plunged into huge amounts of debt from food electricity gas rent fuel no hourly wage has gone up non priority debt is not seen as important by dukes when actually those too have gone to court and baliffs I find this company totally appalling
April 8, 2024
Unprompted review
Been trying to contact this company on…
Been trying to contact this company on online chat for ages as could not get through on the phone. No reply. They keep sending threatening letters to a our rented property to someone who was not an official tenant there, and we have no knowledge that he ever lived there. Please stop sending letters.
March 11, 2024
Unprompted review
Reply from Dukes Bailiffs Limited
Hi Jody,
We provide 24 hours assistance on LiveChat so I’m surprised to hear that you were unable to reach us.
If you’ve received a letter by mistake, please click the button on our website that reads ‘not the named person’ and you’ll be able to complete the form with the relevant details without needing to speak to a member of our team. For ease, the link is https://www.dukesdebtonline.co.uk/not-the-named-person
Many thanks,
Dukes
Terrible Company
Terrible Company, you agree to an agreement! You pay on time. Then next thing is Bailiff is at the door, WHY?
February 20, 2024
Unprompted review
Reply from Dukes Bailiffs Limited
Hi Nigel, this is not how we operate so I am keen to learn more about the experience you detail! Please email reviews@dukeslimited.co.uk with your name and details and we will look into your account to identify what has happened here.
It’s important to note, an EA will only visit your property if payment (as part of an agreed arrangement) was missed or late without notice, or if you’d failed to acknowledge our correspondence and have thus not entered into a payment plan.
I look forward to hearing from you.
Regards,
Laura
Absolute thugs
I have been made to agree to something I cannot afford, the only other option provided was to jncrease the debt to allow another department to look at it. Im now stuck to pay an amount they agreed I couldn't afford l or the only other option was bailiffs.
January 9, 2024
Unprompted review
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