Waited 3 weeks for a call back.ignorant person not interested in background wanted to make an arrangement .not interested.gave wrong ref number . tried to call back over 4 hours waiting . Very un pr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bullying and threats . They lie - they send threatening texts no calls no emails then don’t answer the number there texting you off accusing me on not paying which I have even sent the proff - then... See more
has anyone else noticed that they write you a letter telling you that you have 7 days but the letter arrives 6/7 days after the date on the letter, so you have zero time to respond...bully boy and un... See more
At the outset when i started using Dukes to chase my business debtors they were pretty good and all reports arrived promptly and efficiently. However, over the last year i have noticed a deterioration... See more
Company details
About Dukes Bailiffs Limited
Written by the company
Dukes - award-winning debt recovery Services
Dukes is an award-winning, privately owned, family-run enforcement agency providing debt recovery services across England and Wales.
Our services
- Local Taxation Enforcement
- Local Authority Debt Collection
- Road Traffic Enforcement
- Commercial Debt Recovery
- Commercial Rent Arrears Recovery
- Commercial Forfeiture
- Traveller Eviction
- High Court Enforcement
🌟 Why choose us?
We are a trusted debt recovery company providing market-leading innovation to local authorities and commercial clients nationwide.
Our goal is to quickly recover our client's arrears whilst supporting debtors to get out and stay out of debt. Since our establishment, we have influenced the industry with our 'here to help', 'ethical enforcement', and 'leading the way' campaigns.
💼 Our clients
Our portfolio comprises over 80 local authorities and hundreds of long-standing commercial clients who trust us for forfeiting commercial rent arrears and recovering commercial debts. Additionally, we serve one-off clients with diverse recovery needs, ranging from significant commercial debts to minimal debts or single gypsy removals.
🏆 Accolades
- 2024 - IRRV 'Excellence in Innovation' Performance award
- 2024 - CIVEA 'Innovation in Enforcement' award
- 2023 - Credit and Collections Technology Awards: 'Digital Business Transformation' Award
- 2023 - Staffordshire Chamber Business Awards: 'Professional Services of the Year' Award
- 2022 - CIVEA Excellence Awards: 'Outstanding Enforcement Agent' Award
- 2019 - Business and Industry Today: 'Debt Collection Company of the Year' Award
- 2019 - Business and Industry Today: 'Debt Collector of the Month' Award
Memberships & Accreditations
- ✅ Members of CIVEA, MALG, IRRV, BPA, Credit Services Association
- ✅ Accredited by the Enforcement Conduct Board
- ✅ Cyber Essentials + certified
If you have unpaid debts and you’re searching for a professional, reliable, and trustworthy company to recover them for you, look no further.
Contact us today:
Contact info
7 Newcastle Street, ST15 8JT, Stone, United Kingdom
- 01785 825501
- clientservices@dukeslimited.co.uk
- dukeslimited.co.uk
1.8
Poor
45 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 23% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I rang them up and offered 50 pounds a…
I rang them up and offered 50 pounds a week towards a 800 pound debt, they refused as per usual so they can add more on to the debt. Then they said 68 pounds a week which I agreed. They then said I need to pay some right now, to which I replied no as I have no money atm and get paid on Friday... they said they need payment now or they will send bailiffs and increase the debt further... they are no help what so ever... I have adhd and struggle with money and remembering what debts I owe, so they don't care about anyones situation they just want to put people to the breaking point... they are the most unprofessional debt collectors that has ever been.. they need to be shut down and all the staff need to be put in jail for there disgusting behaviour
October 23, 2023
Unprompted review
If you are a vulnerable family do not trust Dukes Bailiffs
“ The UK's leading provider of ethical debt recovery.”
That is how Dukes Bailiffs Ltd describe themselves on their website.
This cannot be further from the truth. They deliberately ignore people when their agents are told that they are a vulnerable family, and they do this with all the menace that they can muster.
They apparently do have a so called welfare hub, but they decline to provide this info to families.
They do not follow govt guidelines regarding vulnerable families.
It took me complaining to my council to have their £225 enforcement fee reversed. This is why they behave in the manner they do. On Google they tell people to contact them.
I had an hour on the phone with one of their arrogant managers who refused to listen to me, and he had an opportunity to point me to their “welfare hub” and did not. Would not accept that we are a vulnerable family.
If you are a vulnerable person, and your council tax is handed over to them for enforcement, contact your council and advise such. It seems that only their clients are able to convince them otherwise.
May 15, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.