Dulux Reviews 1,789

We have recently painted our lounge and kitchen after choosing the colours we wanted.
Unfortunately, when on the wall, they are both far from the colours on the paint chart. We bought a second tin (different colour) for the kitchen and still the same problem. The shop told us it is due to the light in the room! Surely not, otherwise how can you choose the colour you want according to the light in the room?

I'm incredibly impressed with the service I received from Raj at Dulux Customer Services. We had a challenging customer issue that needed resolving, and Raj's communication throughout the process was fantastic. It was handled with a friendly and supportive approach, going above and beyond to ensure the situation was resolved quickly and to the customer's satisfaction, it's great to work with someone so dedicated. Thank you, Raj!

promt reply, question answered

Brilliant as always brilliant Paint brilliant people fantastic in every avenue of deliveries and going to the shop and best paint in the world

First review on trust pilot. Established painting and decorating contractor in Glasgow since 1997. Recently picked up the new Dulux “ advanced contract Matt “ to try out. I use supermatt a lot. I think it’s a great product so I was keen to compare the new advanced contract Matt. Happy to review my thoughts. In can consistency good. Application no problem at all with brush and roller. Not put it through an airless unit as yet. Finish nice a flat. Ideal for task in hand. I will be using it again on more projects.

Thank you Saima for your outstanding support

I wanted to take a moment to thank you for your support with our Trade Morning Light paint issue. I really appreciated how you followed up with me when I hadn’t yet responded—it showed both attentiveness and professionalism.

What impressed me most was your commitment to resolving the matter yourself rather than involving other colleagues.

When my partner had already purchased the alternative paint, you didn’t miss a beat and generously offered a credit note for future use, ensuring we could still benefit from your support.

Your hands-on approach, clear communication, and considerate follow-ups made the process smooth and reassuring. It’s a pleasure working with someone so reliable, dedicated, and thoughtful.

Thank you again for everything—it really made a difference.

I had a problem with some Dulux Heritage paint (Green Slate which looked very different in real life to the samples/online) and contacted customer services for some advice. I was fortunate to deal with Raj Jheeta who provided consistently excellent, professional, friendly, patient and solution driven advice over our many emails, thank you Raj you are a credit to Dulux.

Helpful and diligent you lady that dealt with my request

I have already fed back my comments about this setrvice both by telephone and in writing. We ordered tester paints on Nov 17 based on the 3-5 working days indicated on the website and they still had not arrived on Nov 25. Contradictory updates on the estimated arrival date followed and, when I phoned the number provided, I was given no further assistance, just vague statements about "problems at the warehouse". When they finally arrived, it would have been too late to try them, order the paint itself and complete the work in the time I needed. I will now think twice before ordering any other Dulux products.

The fast response and advice to my querie was so impressive.

What can I say! Fabulous customer service which sadly is often lacking in this day and age!
Weve just had the unbelievably beautiful Olive Tree on our new bedroom walls and it looks todiefor!
However we had a question about a tiny part of it, so I contacted them and they couldn’t have been more helpful.
We’ve got the Powder Colour paint arriving today for another bedroom and I can’t wait to see it on the walls.
Just wish I’d found out about this Heritage paint years ago! But I’d suggest to not put it in an area with a mad amount of traffic as I don’t think it would be hard wearing enough.
But other than that i bet you won’t want to use any other type of paint, it’s just such a lovely finish.

Superb customer service .

We needed a paint for our en suite and was sold vinyl sheen by a local builders merchants. I did not want too high a gloss on the walls. I contacted Dulux to find out if bathroom paint would be better. Very helpful young man clarified this for me.

Amazing customer service, helped us with our move. We always use dulux when painting and couldn't reccommend a better paint! Nav who I spoke to via email was very friendly and helpful. Such a lovely company!

Dulux Claim paint is breathable but do not provide any evidence. I called technical service they responded to my query but had to pass it on. (In reality not a technical query number!) They need to at least provide evidence on the breathability of paints?

Dulux Customer Service was great. I had a problem with a tin of paint bought from a (reputable) company who didn’t want to resolve the issue for me, but Dulux stepped in and resolved this quickly, thank you!

Good and prompt service to my queries.
I didn’t give 5 stars due to the paint. The smooth hammerite does not cover well on bright steel and needs a primer.
Compared to other POR type products not the best

Viki was quick, professional and very helpful, my question was quickly answered and additional help provided too. Great service, thank you

The assistant helps me to find a range of colour. Showing expertise in Dulux product.
Really happy with the support I have received today.