Dulux Reviews 1,788

Excellent customer service from the DULUX team and especially Heena Mahmood! Prompt and helpful replies.

Superb Service at the Wakefield Dulux decorating centre. Fantastic range of products and the Heritage paints we bought are the best I have used, fantastic colour consistency, application and finish. Would definitely recommend these products and won't be going anywhere else for my paints in the future.

My query was answered promptly and lots of information was provided.

I’m really disappointed with the 28 sample paints I recently ordered from Dulux (costing over £70). Each one has a white label on the front, so I have to manually look up every single one on their website just to identify the colour. It’s incredibly frustrating and seems like a basic oversight.

Quick and easy support and advice via the online chat feature.

Jenny was superb. She hunted high and low to find a colour that was pictured in the brochure but not named. Great service

The response to my enquiry was very quick and fortunately gave me a very satisfying answer. The product I want is still available..

I was looking for roller testers that aren’t available in local retail outlets. I went straight to Live Chat where Customer Adviser, Heena, quickly provided links to what I was looking for in a friendly and timely manner. Couldn’t have been better.

Fantastic customer service from Heena. Very helpful and resolved an unexpected delivery issue due to flooding very promptly. Thank you.

Just wanted to say after my review / complaint I left on here about Dulux mix paint, Helen and Laura were amazing in responding and resolving, they replied to my emails straight away. They were very friendly, prompt and efficient, A lot of company’s need to take a leaf out of Dulux book on great customer service. Thank you.

I had a problem with the colour of a paint mixed by an online supplier.
They said to get in touch with dulux directly.
Nav from dulux sorted this out quickly and provided great customer service.
Many thanks

Fantastic customer service! Saima couldn't have been more helpful, she assisted me in retrieving my lost order, and even upgraded it for me. Thankful for the warm & kind assistance.

Never left a review for paint before. However bought some from a retailer the easycare range soft truffle. 4 x 2.5l. 2 for coat 1. And 2 for second coat. When cracking open 2 of the cans for 1st coat one unfortunately had black pigment splotches of dried up paint in there so had to crack open a 3rd ( borrowing from what should have been for second coat). Rang Dulux expecting a resolution but not as exceptionally as Nicola who picked up provided. Nicola arranged a same day collect of trade diamond from the local decorator centre. Nicola who pointed out there maybe a sheen difference provided the free or charge collect in 5l as I wouldn't be able to nix perfectly the final easycare can with a differing sheen. As such the 5l would now be the final coat. So happy and glad I spoke to Nicola today. She was amazing. All in 10 mins call which included Nicola speaking to the store to make these arrangements. Thank you so much for the help it was much better than I expected and still allowed me to carry on with the day of painting!

Needed some advice regarding wood preservative. A reply from customer service on the day, superb! 5 star treatment, thank you.

Was sent the wrong colour paint which I realised on the day the painter is supposed to come..
Called customer service and spoke to Bal .. who has been amazing!!! Arranged for me to pick up a new tub at the decorator center in Bermondsey .. the staffs there were so friendly and welcoming.. sorted me the correct paint in no time..
Thank you again ..

My husband had a problem when applying the paint he contacted customer services who were very helpful and gave him some advice they also followed up to see how he had got on So excellent customer service

Live chat feedback.
I spoke to a lady called Jess, and I had a few questions about paint and acquiring samples. She gave me the exact information and even some extra information which was a big help to me. Polite, helpful and knowledgeable.

We have recently painted our lounge and kitchen after choosing the colours we wanted.
Unfortunately, when on the wall, they are both far from the colours on the paint chart. We bought a second tin (different colour) for the kitchen and still the same problem. The shop told us it is due to the light in the room! Surely not, otherwise how can you choose the colour you want according to the light in the room?