I spoke to Neve on the online chat today in regards to a recent purchase I had made. I had used Dulux once eggshell on my stairs which had unfortunately turned yellow! I did not realise that the oil b... See more
Company replied
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Review summary
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I just filled all this in - then it asked me to give a code sent to my email address so I went and looked at my email and the window I had originally typed in was gone!!!! What I said was trying to... See more
Company replied
Jenny and Niamh were brilliant. They replied quickly and with detailed helpful responses. They also asked great questions to help them get to the core issue and then they resolved it with speed and k... See more
Company replied
I had a problem with some paint I used, and Duplex were very helpful. They responded quickly, took the time to give me advice on how to deal with the issue, and also provided vouchers, which I really... See more
Company replied
Company details
Written by the company
We want to help you gain confidence in colour, and inspire you to create your own beautiful living space. You are at the heart of what we do, and Dulux is here to support you at every step of the decorating process. Whether it be product or colour advice, our expert team is on hand to give you the guidance you need. Our aim is to respond to all contacts within 24 hours, answer telephone calls within 4 rings and answer live chats within 1 minute. No matter how big or small the project, Dulux can help you transform your home.
Contact info
Akzonobel, Wexham Road, SL2 5DS, Slough, United Kingdom
- 0333 222 7070
- duluxvirtual@akzonobel.com
- dulux.co.uk
3.9
Great
2K reviews
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Reply from Dulux
Thanks for the feedback William, glad to see we could help. Helen.
Exemplary service provided by Saima…
Exemplary service provided by Saima Mahmood!! I experienced a quality issue with my paint and called CC. I spoke with Saima and she was knowledgeable and went above and beyond to make sure my concerns were addressed promptly. Staff like her are an asset to Dulux and my trust in Dulux has been restored.
March 27, 2026
Unprompted review
Reply from Dulux
Thanks so much for the lovely feedback - we will certainly pass that onto Saima. Thanks Helen.
Very helpful online chat member of…
Very helpful online chat member of staff called Neve. I had a problem with a colour match and she offered me a voucher to the value of my purchase.
March 27, 2026
Unprompted review
Reply from Dulux
Thank you for the lovely feedback :)
Dulux customer service
After sales were fantastic providing excellent suggestions on my issue and were very fast to reply to my email messages, in fact, the most helpful company I have ever had to contact
March 23, 2026
Unprompted review
Reply from Dulux
Glad to hear we could help with this; thanks Helen.
Happy customer..
Had to contact customer service today after buying a 2.5l tin of 1 Coat, Had meant to buy Once. Explained our issue to Deepa on chat and she explained, very patiently what the problem was and was able to offer a solution there and then. Happy customer
March 23, 2026
Unprompted review
Reply from Dulux
Thanks for taking the time to provide that feedback Dave; we will certainly pass that on! Thanks, Helen.
3 coats?! Not again, dulux
I used dulux walls and ceiling in fi e cream and it took 3 coats to cover. The previous colour was a light blue (so nothing dark at all) and it was very disappointing in terms of coverage. I won't be buying dulux again
March 20, 2026
Unprompted review
Reply from Dulux
Hi Steven, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with our paint. If you can pop over some details from the can we will take a look for you. You can reach us via phone on 0333 222 7171 or alternatively by email with the reference number Case GB-3768357 HD, Thanks Helen.
Sarah helped us on the paint and…
Sarah helped us on the paint and explained all the underlay for flooring very pleasant and very helpful
March 19, 2026
Reply from Dulux
Thanks for taking the time to provide feedback on our team! Thanks Helen.
72% giving a 1 star rating
72% giving a 1 star rating! Fully deserved from my trade experience with them.
March 20, 2026
Unprompted review
Reply from Dulux
I'm sorry to hear about your experience with the Dulux.
This isn't something we expect of our products so we would be happy to investigate it for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com
We have created a case for you under reference 3767567 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.
Thanks Laura
Reply from Dulux
Thank you for the 5 star review! So glad our Technical Advice Team were quick and helpful.
Colour equivalent
I messaged Dulux and had a reply with a detailed and helpful response the very next day.
March 17, 2026
Unprompted review
Reply from Dulux
Thank you, your feedback has made our day! We love it when customers share their experiences with us. Our team do everything we can to keep our customers happy, and feedback like this ensures we continue to improve the experience we give to our customers. Aneliese.
Outstanding service
Nav was responsive from the outset and provided an outstanding service when I encountered an unexpected problem with a recent purchase of Dulux paint.
February 27, 2026
Unprompted review
Reply from Dulux
Hi There, thanks for taking the time to let us know you had a positive response from the team! We will be sure to pass it onto Nav! Helen.
Poor quality
Bought some Dulux quick dry gloss - shocking paint. Drips everywhere and the coverage was awful. It looked like it was reacting with the paint it was covering . Not the usual quality you expect from Dulux
March 12, 2026
Unprompted review
Reply from Dulux
Hi, we are sorry to hear that you have had an issue with one of our products. Please can you confirm the barcode and batch number from the tin, and send any photos across to duluxvirtual@akzonobel.com and quote the reference number 3757273 in the subject line of the email, and we can look into this for you? Thanks - Romy
Log In Issues Rectified
Quickly connected to advisor, who was able to assist with my log in issues. Also checking if my ordered had been placed.
March 12, 2026
Unprompted review
Reply from Dulux
Hi Sharon, thank you for your positive feedback! We will make sure to pass this onto the team :)
Romy
Resolved issue very quickly.
March 7, 2026
Reply from Dulux
Hi Chelsea, thank you for your positive feedback! We will make sure to pass this onto the team! :) - Romy
Wow- recently bought the dulux easy…
Wow- recently bought the dulux easy care Egyptian cotton paint. It was excellent, a thicker texture than most paints and was more of a joy to be painting than a chore ( lol). A little pricier than some paints but well worth the money! My walls look lovely! . Thank you Dulux!
February 27, 2026
Unprompted review
Reply from Dulux
Hi Kim, thank you for your positive feedback! We are glad that you have enjoyed using the paint! :)
Customer service was extremely swift
Customer service was extremely swift, informative and most helpful.
March 5, 2026
Unprompted review
Reply from Dulux
Thank you so much for leaving us the positive feedback!
Reply from Dulux
Thank you so much for the 5 star review!
Reply from Dulux
Thank you so much for the 5 star review!
25 yesrs in painting industry and i…
25 yesrs in painting industry and i never came across so badly covering paint as Dulux Bathroom paint. Had to paint walls 6 times every time even if color change was slightly diffrent from white. Discousting experience and draining painters from energy sending them to financial problems using this material!!!
March 3, 2026
Unprompted review
Reply from Dulux
Hello, we are sorry to see you've had issues With our bathroom paint. Can you please drop us an email or give us a call regarding this? Your reference number is 3744303 or you can call us on 0333 222 7171 or the email is duluxvirtual@akzonobel.com - please include your ref number in the subject line. Thanks Aneliese.
Reply from Dulux
Thanks for the feedback Elizabeth! Glad we could help. Helen.
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