Dulux Reviews 1,788

Helpful and polite. Super fast with responses

Henna , was absolutely amazing helping me to find the product have been searching for, after a long time of searching. Thanks

Great response from the team. Handled professionally.

I chose Village Maze by Dulux walls and ceilings range. How well the end result is will depend on prep work, tools and painting skill. I am a perfectionist so there was a lot riding on this particular paint. I was going to choose the Diamond range at £70 a tin but convinced myself it was OK to buy cheaper and do a good job. A 5L tin was pleasantly priced at only £25 in B&M compared to £36 in BnQ. My dull, drab hallway is now complete. The paint left no lines, bumps, patches. I touched up small areas the day after. I have zero regrets not paying £45 more for Dulux Diamond. Please buy with confidence. But invest in quality tools.

I waited only few seconds to establish communication with an expert. I asked a quastion about Dulux color codes and he reply to me in 10 seconds!

Great customer service, prompt replies and sorted problem.

Dulux should not be using a puppy, or any dog, in their adverts. They're encouraging people to go out and get one because they look 'cute.' There are hundreds of dogs being rescued because of cruelty and neglect.
People don't realise that dogs need care, love and undivided attention. Food, a warm home and a vet all need to be provided by owners'. A Dog gives its owner much pleasure and devotion and asks for very little in return. Animals of any type, or breed, need these conditions. So, to all Companies who use, or are thinking of using animals in their advertisements, I say: "You need to think before you act. Think of the harm and distress you could be inflicting on a defencless animal. I am now looking after my third rescued dog. He's happy, as am I having him.

I raised an issue earlier this week about one of their products and their customer service has been amazing. I am completely satisfied with the outcome and would definitely recommend them.

Exterior wood paint gave good coverage and was easy to apply, but the colour was very disappointing. Shown as dark green on the tin and the web-site but actually a bright pea-green colour when applied. Why can't Dulux get this right?

Very helpful exercise

Viki was very helpful, professional and knowledgeable, on their website live chat it was almost an instant connection so doesn't take that long to get the information you require so all good and definitely recommend if you have any queries regarding you project.

Dulux continues to impress with its high-quality paints and reliable results. The coverage is excellent, often needing fewer coats than other brands, which saves both time and effort. The consistency is smooth and easy to work with, making application straightforward whether you’re a DIY beginner or more experienced.

The colour range is another standout feature, offering a wide variety of shades to suit any style or room. Once applied, the finish looks professional and durable, holding up well over time without fading or marking easily.

While it can be slightly more expensive than some alternatives, the quality more than justifies the price. Overall, Dulux is a trusted choice that delivers a flawless finish and great long-term value.

Really great help, managed to get all the colours that I needed.

I have used the website to order dulux paint before, it's was always a great experience. This time I had to cancel my order because I made a mistake with the colour. It was easy to sent them an email and ask for a cancellation. I got a promt reply and help with cancellation.

We had a dozen or so leftover tins of paint of all sorts of brands. While Resene accepted their own brand without issue, they wanted to charge $100 for the remaining tins (calculated at approximately 4 litres). Prior, I had looked at their website and read: A small charge applies to non-Resene branded products
Resene charges a PaintWise levy on retail paint purchases of 25c per litre. Based on this, I expected to pay just a few dollars - certainly not $100!

So I went down the road to Dulux with the remaining mixed brands, where they were just going to charge 25c per litre. As it transpired, the quantity was so little that they waived the charge.

Great customer service from Deepa. Very helpful!

I would like to thank especially Helena Mahmood, from Technical Service and Customer Service team, who provided outstanding service resolving the online paint ordering delivery time issue and liaising local decoration center to arrange the delivery for tomorrow. Truly appreciate the time, patience and professionalism you presented during the dealing. Thank you Heena, you are a star! Ste

After a disastrous encounter with a 10L pot of paint in our car and writing to Dulux I received a prompt reply from Nav.
His curtesy, concern and apology along with further advice was welcomed. We will continue to be Dulux customers!