Dulux Reviews 1,789

I have always bought Dulux wall & ceilings emulsion. It has always proved successful. I have just bought three tins for various household room painting jobs. The Rock Salt I have just opened is very thin in texture, not like Dulux more like a cheap brand. Have they changed process and watered it down. I will have to try other brands now, so disappointed . Update, have been contacted by Jess at Dulux, sent the information and they have investigated, no change to process and they have offered explanations to possible cause, weather, storage etc. date of manufacture confirmed recent. I did not ask for them to contact me, and I am happy to with the findings and excellent customer awareness.
Well done you in this age of shrinking product
and the customer is expendable, you listened, explained and made me feel or worth again.

With more companies using automation when we contact them with queries, the experience can vary greatly. Some do it better than others.
Yesterday, I had a very refreshing experience with Dulux. I had a query about an order I believed I had placed, and Tariq from Dulux was tremendously helpful. His support went above and beyond my expectations, something that does not always happen.

Great work, Dulux and Tariq! I’ll definitely be recommending Dulux to my friends and colleagues.

I’m new to the world of custom colours and paint mixing (I’ve only ever bought paint ready-mixed, straight off the shelf before).

So I thought I was in safe hands ordering from Dulux.co.uk (AkzoNobel).

Paint arrived reasonably promptly. All good, or so I thought.

When it came to using the paint, I opened the first tin to find the (expected light blue) paint was brilliant white with a dot or two of crimson red, and a streak of deep blue. Sort of Neapolitan.

Of course it’s a Friday evening, so there’s no one on a helpline to advise; knowing nothing about mixing paints, I assume this is usual and you have to stir it yourself to the required colour.

About half an hour later, vigorous stirring, the paint actually starts to resemble the colour I thought I was buying.

Now the nightmare really starts, painting it on the wall, everything is going fine until all of a sudden, with a single brush stroke or roller roll, a deep crimson streak appears in the light blue. Again and again, despite more vigorous stirring.

Part way through this fiasco a friend Facetimes me and, telling her what’s happening, she can’t stop laughing, explaining to me that Dulux have sent me un-mixed paint. So, thanks Dulux!

I reached out to Dulux.co.uk in light of my experience, offering them an opportunity to comment on my review. Their response was an immediate apology for “a genuine human error”, an offer to resend the order (correctly mixed) and a token of goodwill for the inconvenience (voucher for their website).

I declined the re-sending of the paint, I’d already replaced it at Wickes over the weekend. I also declined the token of goodwill as, once bitten, twice shy, I’ll stick to getting my Dulux paint in person at Wickes in future. (Wickes have a Dulux mixing machine... just in case you wondered 'why Wickes'.)

Horrendous service, the delivery is incredibly slow, and when you email it says testers are sent through next day delivery when it’s actually 5 working days (though I am currently waiting nearly 2 weeks for my order). Website is glitchy, and loads of stuff out of stock.

Trying to buy paint for exterior door but despite my wife and I trying for 20 mins on separate phones we gave up and went to farrow and ball. Confusing filters which contradict each other and woeful design. It’s like the person who designed it never even tested that you can actually buy paint.

There was a slight problem with my paint ( I chose the wrong product).

I can honestly say I have never experienced such a good customer service team, a bench mark for others to aspire to.

Well done team and thank you.

The adviser told me all I needed to know about sikkens product and if I could use it on existing varnishes.

Excellent customer care. Thank you !

Had a problem with a batch of paint in the wrong tin. The advisor logged a case and sent a voucher to make up for the mistake which was really good of them. Handled really well, really good customer service thankyou.

Short, helpful answers.

I've used the dulux uni-primer now for a couple months.. when a rep told me about it I let it go over my head as a sales tactic.. companies always preach a new product and its normally a let down.. but....
Hold my hands up I was wrong..
It's great... decent coverage for a change and really sticks once sanded the surface down.. great alternative to zinsser bin aqua... its now one of my go to products...

I bought 2.5 litres of Dulux Cotton White Matt to cover a flat cream wallpaper (with tiny sky blue flowers). I painted 12 square metres and had a small amount left, but the tin said it would cover 35 square metres. After 4 coats of paint, the blue flowers are still visible. I should not have to paint a wall with 5 coats of paint to cover tiny blue flowers. The paint is thin and runny. Really not adequate for the job. It was expensive and I’m really disappointed that it’s taken so long and yet I still need to buy more paint to get a decent coverage. I’ve worked so hard to make the room lovely and I’m pretty heartbroken that all my efforts are just not enough to make the walls look great. A mediocre product not fit for purpose.

Paint colour was completely different from the colour of the tester. Apparently, it was an error in the mixing.... They would not accept returns, so had to find somewhere or someone that would take the paint off my hands. They refunded the costs, so that was good, but a lot of hassle and didn't expect this to happen!

The online Advisor called Kalem was really helpful and seemed to go the extra mile to help me.

Excellent customer service from Helen on the live chat today.

I spoke to Kalem a customer service for dulux today, I am delighted on how professional and such helpful support I received on my enquiry. Dulux is the best paint supplier!

Great customer services a pleasure to deal with

Bought some Red wall paint and it didn't look the advertised colour at all, for £44 I was a bit miffed to say the least, when I said about the colour correction they gave me a voucher to buy the colour that I wanted which paid for it entirely, very good service and good paint.