Duncan Lewis Solicitors Reviews 

1,716
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 330 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, dedication, and deep legal knowledge, which contributed to positive outcomes. Many people highlight the excellent customer service, noting clear, supportive, and prompt communication throughout their cases. Reviewers frequently felt informed and well-supported, appreciating the efficiency and care with which their matters were handled, leading to peace of mind. However, some customers experienced significant delays, with some waiting years for their cases to progress. A few other people also felt that staff were slow or unresponsive, and that their issues were not resolved efficiently, leading to frustration.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, dedication,... See more

Service

People report ambiguous experiences with service, with many expressing deep gratitude for exceptional care,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional help, advice, and a... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising the prompt and efficient... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting significant difficulties and long waits when... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would like to thank the team at Duncan Lewis who helped me with my case, particularly Emily Rand and Laiba Baig. I wouldn't have got through navigating proceedings without them. Communication w... See more

Company replied

Rated 5 out of 5 stars

I'm Victory Originally from Biafra Country in Nigeria. I'm so much Grateful on how lovely my Solicitor and Lawyer did Astonishing, Cosmetically, Extremely Careful and Great in Handling my case even wh... See more

Company replied

Rated 5 out of 5 stars

Nothing but praise for Duncan Lewis Solicitors. Our case was handled professionally and the team made sure all our expectations were met. A special thanks to Miss Oluwatobi Akinwande (Tobi) who went a... See more

Company replied

Rated 5 out of 5 stars

I will recommend the company to many people as possible. My case was handled with professional aspect. And I feel comfortable during the process I wish to say big thanks to all the solicitors and team... See more

Company replied


Company details

  1. Lawyer

About Duncan Lewis Solicitors

Written by the company

Established in 1998, Duncan Lewis Solicitors serves both corporate entities and private individuals from a number of offices across England and Wales. The firm is committed to providing reliable, accurate and practicable legal services and aims to fulfil its motto “we give people a voice”. Employing over 600 personnel, Duncan Lewis practices in over 25 areas of law and as the UK’s largest provider of legal aid services approximately 70% of the firm’s client base is publicly funded, with legal aid franchises in actions against public authorities, child care, clinical (medical) negligence, community care, crime, family, housing, immigration, mental capacity/Court of Protection, mental health, public law and welfare benefits. The firm also offers services in charity law, debt and insolvency, education law, employment, personal injury, regulatory and compliance law, and wills, probate and tax.

The firm represents individuals, companies, and corporate entities, including UK and international businesses, and handles claims at all levels of judiciary. Their expertise includes business crime/investigation, business immigration, commercial property services, company and commercial law, and international trade disputes, with alternative dispute resolution (ADR) available for all commercial disputes.

The firm has been continuously recognised by independent legal directories The Legal 500 and Chambers and Partners UK as a top-tier and leading law firm. Additionally multiple individuals are also recognised by these directories for their specialist services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,716)

311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

“Highly Professional and Caring Lawyer

I had a very positive experience with Duncan Lewis Solicitors. My lawyer, Sajal Parashar, was extremely professional, kind, and responsive. He always replied to my emails and calls promptly and communicated with patience and respect during meetings. His professionalism and attention to detail made me feel confident and supported throughout my case. I also want to thank the entire Duncan Lewis Solicitors team for providing high-quality service and consistent support. I would highly recommend this firm and my lawyer to anyone.

September 26, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Javed

Thank you for your kind words and for taking the time to share your feedback. We are delighted to hear that our team was able to provide you with the support and guidance you needed during your matter.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Amazing

Phoebe was always super efficient and spent a lot of time making sure everything was how it should be. She also put me at ease and had my best interest all the way through. I would definitely recommend and use her again in the future if needed

January 15, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear melissa

Thank you for your kind feedback. We are pleased to hear that our team was able to support you and achieve a positive outcome.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Sareeya chawdhary was handling my case

Sareeya chawdhary was handling my case. Trust me she is one of the best solicitor in UK. I will highly recommend to contact with sareeya.
Thank you for your help.

September 23, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Yousaf

We really appreciate you taking the time to leave this review. Caseworker Sareeya Chawdhary and the team work hard to provide clear and supportive advice, and it is great to know this made a difference for you.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Sumedha Singaraju – Professional, Supportive, and Reliable

I am grateful for the outstanding support provided by my solicitor, Sumedha Singaraju.

At every stage, she demonstrated deep expertise, dedication, and compassion toward my complex case.

The document she prepared for me was thorough, clear, and detailed, addressing every concern with professionalism and care.

Sumedha listened attentively, understood my circumstances, and advocated for me with sincerity and deep knowledge of the law. Her work gave me confidence and hope during an uncertain time.

I highly recommend Sumedha for anyone seeking dependable legal guidance. Thank you so much for making a real difference in my life.

September 16, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Elijah

Your feedback is greatly appreciated. We are glad that Caseworker Sumedha Singaraju could assist you and that you felt supported throughout your matter.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I had a great experience with Mr

I had a great experience with Mr. Denny Joseph Derasahayam,i highly recommend him.

September 17, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Istar

We are grateful for your thoughtful review and we are pleased to hear you had a positive experience with our team.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

Unprofessional

I filled in a contact form on their website to get support with an issue with my landlord. 3 days later, I had still not heard back from them, so I decided to call them directly to have an update.

The person I had on the phone was very cold, unfriendly, and did not explain things clearly. After looking at the contact form I submitted, she told me that there was no capacity to take on new landlord harassment cases.

While I can understand this, I told her that it would have been nice to let me know much sooner instead of keeping me waiting for nothing. She gave a vague explanation about annual leave in the team, and showed absolutely no empathy.

What an unprofessional way to treat someone was is already struggling because they are a victim of harassement...

September 17, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Magali

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Duncan Lewis solicitors . Nikhila Gorripati was professional, supportive, and always kept me well informed throughout the process. She handled everything efficiently and with great attention to detail, which gave me real peace of mind. I’d highly recommend their services to anyone in need of reliable legal support.

September 15, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Frewengel

Thank you for your kind feedback. We are pleased to hear that Caseworker Nikhila Gorripati was able to support you and achieve a positive outcome.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

The worst so-called solicitor in the…

The worst so-called solicitor in the uk! Lorick Winarskie Lie's and make's false promises needs investigating by the SRA deliberately took over 3 years to make the eviction over the time frame!
Probably fabricate more lie's to have the review removed

March 19, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear MR CHRISTOPHER

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere gratitude for the substantial assistance you have provided. I would like to express my gratitude for the time and effort invested in my case, particularly that of my caseworker and the solicitor from Duncan Lewis. Thank you very much.

September 16, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear suhaib

We really appreciate you taking the time to leave this review. Our team works hard to provide clear and supportive advice, and it is great to know this made a difference for you.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I would like to thank Ms.Samridhi Ganak

I would like to thank Ms. Samridhi Ganak, one of the outstanding and compassionate lawyers at Duncan Lewis Solicitors. She handled my case very well and was always available and responsive to my problems regarding my case and asylum application and really worked hard for my asylum case. Thank you for all your efforts, Ms. Samridhi Ganak. appreciate that

September 16, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Mohammad

Thank you for sharing your experience. We are delighted that Caseworker Samridhi Ganak was able to guide you through the process with care and professionalism. Our team is committed to supporting clients during challenging times.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

Cant be bothered?

They advertise expertese that they dont have and then dont bother to even be polite or helpful therefore its a one. Update I responded to customer services and they're on leave...... Why invite me then ???? Hopless

September 15, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear George

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

No call back in over a week

No call back in over a week. Was told call back within 24-48hrs as flagged with relevant team a urgent, but 11 days and 3 chaser calls later still no contact.

September 5, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear JT

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Thank you Sophie

Thank you so much for you're attention. We still in process, but I believe everyone will be alright.

September 10, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Mihova

Thank you for your kind feedback. We are delighted to hear that our team is able to support you effectively. Your comments are greatly appreciated.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Very helpful

Very helpful

September 4, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Kat

We greatly appreciate your positive review.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Duncan Lewis Solicitors service is…Very good

Duncan Lewis Solicitors service is highly professional, helpful, understanding and friendly approach. My encounter with Mohsin Yakub was nothing but understanding, very helpful and willing to help. I will definitely recommends them.

May 15, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Deadly Contemplation G.K.Taylor

Thank you for your review. We are glad to hear that Housing Caseworker Mohsin Yakub made a difference to your experience and supported you through the process.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Excellent

Zuhal Saglam was amazing she took my case on last minute, I was given Professional expert advice, she kept me informed at every stage. The out of hours work she put in to build my defence at very short notice was exceptional i will be forever grateful for her and her teams efforts in defending me at court.
Thank you!!

August 22, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Lou

We are grateful for your positive feedback. It is encouraging to know that Housing Solicitor Zuhal Saglam delivered the high standard of service we strive for at Duncan Lewis.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Outstanding Legal Support

I had the privilege of being assisted by Nikhila Gorripati from Duncan Lewis Solicitors, and I am deeply grateful for her professionalism, legal knowledge, and constant support. She kept me informed at every stage, responded with patience and clarity, and made me feel I was always in safe hands. Her expertise and dedication gave me real confidence throughout the process.

I sincerely thank her for all her help and guidance.

September 5, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Asadullah

We greatly appreciate your review. It is rewarding to know that Caseworker Nikhila Gorripati provided the guidance and service you needed. Thank you for taking the time to share your experience.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

“Highly professional and supportive lawyer”

My experience with Jyoti was outstanding. She handled my case with great professionalism, patience, and attention to detail. She was always available to answer my questions and explained everything clearly, making the legal process much easier to understand. I am truly grateful for her support during one of the most difficult times in my life, and thanks to her efforts I was able to obtain my residence. I highly recommend her to anyone looking for a dedicated and exceptional lawyer.

August 27, 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Abu kenan Aljabri

We are very grateful for your kind words. Our team is committed to delivering effective legal solutions with professionalism and care, and it is encouraging to know that this has been reflected in your experience.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Extremely happy

The process was very long but the amount of support I received during the process really put my mind at ease. They are consistent and they break things down if you are struggling to understand. The case was a success because of how professional they are. I would recommend them to anyone.

August 18, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Rego

Thank you for taking the time to share your experience. We are glad that our team provided clear communication and were able to support you through this process. Your comments are greatly appreciated.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

My barrister Mandy Shaw..screamed at me…

(My mother assaults me and snarls)
No one really care
My barrister Mandy Shaw..Mockery screamed at me right infront of a judge named Bugg🚪🐗💩I demanded for her to defend me as it were my childhood but she made it sound lame. My solic Mohan Surdhar just kept coring and fearing🐩bubbling from oth but they didn't even give me time to explain🐩they _utterly_ entertained blackmail🐩they cunningly entertain every harrowing yup to cun 🐗
(The last hearing was the 24th May 2024)
I was abused by a cop (Pc Hussain) at my home and he shoved me into a lift and started goosing on me (placed himself between my bottom) for me it were near rape & I am trying to prosecute him for harming me via 23rd Feb 2024 and they placed cuffs on me and moved them SOO wringing I have photos of the marks of them wringing and they smirk! they appalled me they instructed Barnet (when I didn't even speak) to throw me into a mental home af and I were not ill. Right before, I had had a bad*mare and my mother made it out for the mockery to cops who I had called and who brought Pc Hussain. I were thrown in Cygnet mental home by Barnet hos and I ne'er told Cygnet a thing about Hussain or the bad mere. I ne'er told Duncan Lewis I will ne'er forgive. Me the cops just HAte mere.
In regard to Duncan, I will ne'er turn to them again or to ear.🚪JBugg has completely believed i'm ill and i'm not. My mother made up I hallu. Cygnet bought the total lie.
They are all SO ILL!!
The cops scare as if i'm ill

August 26, 2024
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Bianca

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

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