Duncan Lewis Solicitors Reviews 

1,716
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 330 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, dedication, and deep legal knowledge, which contributed to positive outcomes. Many people highlight the excellent customer service, noting clear, supportive, and prompt communication throughout their cases. Reviewers frequently felt informed and well-supported, appreciating the efficiency and care with which their matters were handled, leading to peace of mind. However, some customers experienced significant delays, with some waiting years for their cases to progress. A few other people also felt that staff were slow or unresponsive, and that their issues were not resolved efficiently, leading to frustration.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, dedication,... See more

Service

People report ambiguous experiences with service, with many expressing deep gratitude for exceptional care,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional help, advice, and a... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising the prompt and efficient... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting significant difficulties and long waits when... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would like to thank the team at Duncan Lewis who helped me with my case, particularly Emily Rand and Laiba Baig. I wouldn't have got through navigating proceedings without them. Communication w... See more

Company replied

Rated 5 out of 5 stars

I'm Victory Originally from Biafra Country in Nigeria. I'm so much Grateful on how lovely my Solicitor and Lawyer did Astonishing, Cosmetically, Extremely Careful and Great in Handling my case even wh... See more

Company replied

Rated 5 out of 5 stars

Nothing but praise for Duncan Lewis Solicitors. Our case was handled professionally and the team made sure all our expectations were met. A special thanks to Miss Oluwatobi Akinwande (Tobi) who went a... See more

Company replied

Rated 5 out of 5 stars

I will recommend the company to many people as possible. My case was handled with professional aspect. And I feel comfortable during the process I wish to say big thanks to all the solicitors and team... See more

Company replied


Company details

  1. Lawyer

About Duncan Lewis Solicitors

Written by the company

Established in 1998, Duncan Lewis Solicitors serves both corporate entities and private individuals from a number of offices across England and Wales. The firm is committed to providing reliable, accurate and practicable legal services and aims to fulfil its motto “we give people a voice”. Employing over 600 personnel, Duncan Lewis practices in over 25 areas of law and as the UK’s largest provider of legal aid services approximately 70% of the firm’s client base is publicly funded, with legal aid franchises in actions against public authorities, child care, clinical (medical) negligence, community care, crime, family, housing, immigration, mental capacity/Court of Protection, mental health, public law and welfare benefits. The firm also offers services in charity law, debt and insolvency, education law, employment, personal injury, regulatory and compliance law, and wills, probate and tax.

The firm represents individuals, companies, and corporate entities, including UK and international businesses, and handles claims at all levels of judiciary. Their expertise includes business crime/investigation, business immigration, commercial property services, company and commercial law, and international trade disputes, with alternative dispute resolution (ADR) available for all commercial disputes.

The firm has been continuously recognised by independent legal directories The Legal 500 and Chambers and Partners UK as a top-tier and leading law firm. Additionally multiple individuals are also recognised by these directories for their specialist services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 20% of negative reviews

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4.4

All reviews

(1,716)

311 reviews in the last 12 months

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Rated 5 out of 5 stars

This is a best place for the people who looking for solicitors especially for asylum seekers

My experience was great because my case worker Kavya Sree Borpatla helped me alot to express my self and my case she contacted me many times by phone call and email.

August 10, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Biruk

Thank you for your feedback. We are pleased that our team could provide the guidance and support you needed.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Professional and excellent care to my case

Zuhal was very helpful and communicated very well with me, keeping me updated on the details of my case regularly.

I was represented by Ms Emma Godfrey who was fantastic and presented a very detailed case on my behalf.

I felt I was in excellent hands with Duncan Lewis Solicitors and will not hesitate to contact them again should I require their help in the future.

I highly recommend their services.

October 7, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Millenna

We appreciate you taking the time to share your feedback. It is encouraging to know that our team’s efforts had a positive impact and that you felt supported throughout the process. Thank you for choosing Duncan Lewis Solicitors.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Official Review of Caseworker Conduct: Donnelly Clata Mazarello

I am writing this review to express my deepest appreciation and gratitude for the outstanding service and support provided by my caseworker, Donnelly Clata Mazarello, throughout my children’s case. From the very beginning, Donnelly demonstrated exceptional professionalism, dedication, and compassion, making an incredibly challenging time in my life much more manageable.

My case was handled with the utmost care, attention, and efficiency. Donnelly ensured that every aspect was managed thoroughly and in a timely manner. The process was smooth and well-organized, with no detail overlooked. I always felt confident that my case was in the best possible hands.

Donnelly went above and beyond to make me feel supported, respected, and understood. She displayed genuine empathy and patience, taking the time to listen carefully to my concerns and explaining each step of the process clearly. Her calm and reassuring approach made me feel comfortable and confident throughout the entire experience.

The quality of communication was exceptional. Donnelly maintained regular contact through phone calls and emails, ensuring that I was always informed and updated on any developments. She was always prompt in responding to any queries and explained everything in a clear, concise, and professional manner. I never once felt left out of the loop or uncertain about what was happening.

The level of service I received was exemplary. Donnelly was consistently available, approachable, and responsive whenever I needed assistance. She managed her time and commitments impeccably, ensuring that I always received the support and attention required. Her reliability and consistency provided great reassurance throughout my case.

Donnelly’s professionalism and depth of legal knowledge were evident at every stage. She demonstrated a strong understanding of family law and procedures, providing clear guidance and well-considered advice. Her expertise inspired confidence and helped me make informed decisions with peace of mind.

Moreover, Donnelly secured the services of a barrister to appear for me at the court hearing. The barrister, along with Donnelly and the entire legal team, worked seamlessly together to ensure the best possible outcome. They were all supportive, diligent, and highly professional throughout the process.

Overall, my experience has been nothing short of exceptional. Everything was handled smoothly, efficiently, and with the highest level of professionalism. Donnelly Clata Mazarello and her firm have truly exceeded all expectations - they are, without a doubt, the best firm I have ever dealt with. I am deeply grateful for their dedication, compassion, and outstanding service.

October 20, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear MD

Thank you for your feedback. We are pleased to know that Family Law Caseworker Donnelly Clata Mazarello was able to support you effectively and that you had a positive experience with our firm. We take pride in maintaining high standards of client care across all departments, and your comments are appreciated by the team.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Nazir Mirza from the personal injury…

Nazir Mirza from the personal injury team went above and beyond to ensure the optimal outcome for our case. She's truly an exceptional professional that will explore every possible avenue to ensure her clients get the best outcomes. Having been her client for the past few years, we feel privileged to have her on our side. Although we have faced many difficulties throughout the years regarding the case, her compassionate approach never changed, and it is due to her determination that now we have managed a favourable settlement. I cannot recommend her highly enough!

October 17, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear RS

We are very grateful for your feedback and delighted that you were satisfied with the support provided by our firm and Clinical Negligence Solicitor Nazir Mirza. Our aim is always to deliver professional, thorough, and client-focused legal support, and it is encouraging to hear that we met your expectations.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

My solicitor Ian Hurst was easy to…

My solicitor Ian Hurst was easy to contact and had my best interests at heart all the way. I am happy with the outcome he secured me. Recommend.

October 17, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear EJ

Thank you for taking the time to share your experience with us. We are delighted to hear that you were satisfied with the level of service and support provided by Employment Solicitor Ian Hurst.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Good solicitors they handle my case…

Good solicitors they handle my case very well.

October 15, 2024
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Gideon

We are grateful for your positive comments. Family and Child Care Solicitor Oluwatobi Akinwande is dedicated to delivering high-quality legal support, and it is rewarding to know that their commitment and expertise made a difference in your matter.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

PiyushpadamBajaj

Dear Mr. Piyush Padam Bajaj,

I hope this message finds you well.
I would like to extend my sincere appreciation to you and your entire legal team for your continuous support and professionalism. You have always been available whenever needed, responding to all our questions with patience, kindness, and a positive attitude.

Your dedication and assistance have been truly exceptional, and we are deeply grateful for your guidance and generosity.
Once again, thank you very much for your time, help, and outstanding service.

June 8, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Sonia

We appreciate your feedback and are glad that our team provided you with effective advice and support. We work hard to ensure every client feels informed and confident throughout their matter.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

Horrible "Solicitors"

Horrible "Solicitors" - Fake 5 star reviews aswell, if you want to lose whatever case you're facing, use these idiots that can barely speak English but apparently they're "qualified"

October 15, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Kozart

We are sorry to hear about your experience and would appreciate the opportunity to look into your matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Excellent Service

Ian was very helpful, understanding and efficient

October 14, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Fam

Thank you for your thoughtful review. We are pleased to know that Employment Law Solicitor Ian Hurst delivered a high standard of service and that their knowledge and dedication were reflected in your experience.

Kind regards,
Duncan Lewis Solicitors

Rated 3 out of 5 stars

Good My lawyer’s work was good.

Good My lawyer’s work was good.

October 7, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Gita

Thank you for your kind feedback. We are pleased to hear that our team provided good guidance and representation throughout your case.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Great experience

I honestly cannot recommend Duncan Lewis enough. Incredibly helpful and professional. I really feel supported by Sophie Jensen. She takes her time to always update me at anytime, explain things very thoroughly whilst being friendly and professional and I never feel judged. I honestly couldn’t have asked for a better solicitor, she really made a stressful situation much easier to navigate and I really think that was due to her friendliness and understanding approach.

May 9, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear I

We appreciate your feedback and are glad that Family and Child Care Solicitor Sophie Jensen provided you with effective advice and support. Our team works hard to ensure every client feels informed and confident throughout the process.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

I am a local doctor and called the…

I am a local doctor and called the local branch of Duncan Lewis solicitors to see if we could set up an initial chat to discuss a possible civil case affecting our practice. The receptionist took minimal details, mainly focussing on how much money would be involved (to which I honestly explained I am not sure and that is one of the reasons I wanted to discus the matter with a solicitor), did not listen to me, and I am confident that she did not take anywhere near enough information to reasonably summarise the case to her solicitor colleague. She put me on hold whilst she said that she would go to speak to solicitor, and then came back to me about 1 minute later stating that they don't take 'these cases', and that I could speak to the Law Society. I pointed out politely that I did not consider that I had been listened to, but was given short shrift. I found the experience to be very poor.

October 8, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear IC

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

My experience with Syma tayyab with wonderful

This wonderful attorney went above and beyond to handle my case with the utmost professionalism. Tayyab Syma was a compassionate person who gave me honest advice and presented all the evidence with a professional image in court. I had a positive experience from beginning to end and believe this is one of the best solicitor I’ve ever worked with.”
Great solitaire and consummate professional. My case was stressful, but she kept me informed every step of the way and was always a step ahead in strategy. She did an exceptional job negotiating, and was clearly a highly knowledgeable attorney. This was truly top-notch legal representation, and I’d gladly recommend her to friends and family.”

October 7, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Maka

Thank you for your kind feedback. We are pleased to hear that you had a positive experience with Family Law Solicitor Syma Tayyab. Your comments reflect the dedication and professionalism our lawyers strive to deliver in every matter.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Hina is recommended for her…

Hina is recommended for her client-eccentric service and thorough guidance throughout the immigration process. Hina Known for being extremely knowledgeable, experienced, and compassionate towards clients, providing attentive service.

September 27, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear shahed

Thank you for your kind feedback. We are pleased to hear that you had a positive experience with Immigration Solicitor Hina Kargar. Your comments reflect the dedication and professionalism our lawyers strive to deliver in every case.

Kind regards,
Duncan Lewis Solicitors

Rated 2 out of 5 stars

Piyush Padam Bajaj

Piyush Padam Bajaj
1)how was your case handled? It was amazing, just he interviewed me so many times, even if language barrier is one problem he solve all problem and help me very well. He called me, emailed me in each aspect of my case. I was told him everything about me and he recorded it all as I wanted. He took every information from me and organize it. He said to me don't hesitate to contact me, so I contacted him by email and phone. So it was amazing lawyer handling my case in the right way.
2)How did your lawyer make you feel?
Really am feeling good. He give me hope, when I was feeling bad and failed.
3)Quality of communication-phone call email, letters:
He was contacting me with phone call and email. It's amazing quality. He helped very well even when he call phone and I couldn't understand him, he speak with my friend to solve my problem. He emailed me, contacted me very well.
4)Quality of service and availability:
He was available always for me. He answered me the phone call and email. The quality of service I get also amazing.
5)professional and legal knowledge
He was amazing lawyer I have seen ever. As Allah is ma witness I have never ever seen such lawyer who ask me, record ma case, help me and handling my case very well.

October 3, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Ebba

Thank you for your feedback. We are pleased to hear that you had a positive experience with our team.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Emma newton at Duncan Lewis has been…

Emma newton at Duncan Lewis has been absolutely amazing, informative, calm and very supportive throughout my family court proceedings. She has been there through everything, reviewing evidence, advising and supporting me through the important fact finding stages and providing bundles for the courts. I feel very informed and supported throughout my decisions in protecting my children and myself from harm. I cannot thank you enough, truly from the bottom of my heart.

September 29, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Leanne

Thank you for your kind feedback. We are very pleased to hear that Family Law Trainee Solicitor Emma Newton was able to assist you effectively and that you felt supported throughout. It is always our aim to achieve the best possible outcomes for our clients. Your comments are greatly valued.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Duncan Lewis took on my case when every…

Duncan Lewis took on my case when every other firm I contacted turned it down, possibly because it was so small and wouldn't generate a lot of fees. Despite the low fees, Paige Evans dealt with my case professionally, spent time reviewing the information and dispensed advice effectively. I was able to recover my monies from my bank quickly when it would have taken much longer as I live in Laos, a country with poor postal system and the bank requesting all correspondence by post.

September 26, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Arouny

We greatly appreciate your feedback and are pleased to hear of your experience with Civil Litigation Solicitor Paige Evans. Delivering professional and compassionate service is central to everything we do, and we are happy to learn that this was reflected in your case.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

Lorick Winarskie

Mr Lorick Winarskie
I wont be silenced he had no intention in representing me !
Disgraceful !!! Over 3 years of lie's and false promises needs reporting!.

March 26, 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear c, leon

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I was pleased with the outcome of my…

I was pleased with the outcome of my case and appreciated being kept well-informed throughout the process. Phoebe Holdstock was professional and thorough in her approach.

April 15, 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear customer

We greatly appreciate your feedback and are pleased to hear of your experience with Child Care Solicitor Phoebe Holdstock. Delivering professional and compassionate service is central to everything we do, and we are happy to learn that this was reflected in your case.

Kind regards,
Duncan Lewis Solicitors

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