Duncan Lewis Solicitors Reviews 

1,715
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 330 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, dedication, and deep legal knowledge, which contributed to positive outcomes. Many people highlight the excellent customer service, noting clear, supportive, and prompt communication throughout their cases. Reviewers frequently felt informed and well-supported, appreciating the efficiency and care with which their matters were handled, leading to peace of mind. However, some customers experienced significant delays, with some waiting years for their cases to progress. A few other people also felt that staff were slow or unresponsive, and that their issues were not resolved efficiently, leading to frustration.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, dedication,... See more

Service

People report ambiguous experiences with service, with many expressing deep gratitude for exceptional care,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional help, advice, and a... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising the prompt and efficient... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting significant difficulties and long waits when... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would like to thank the team at Duncan Lewis who helped me with my case, particularly Emily Rand and Laiba Baig. I wouldn't have got through navigating proceedings without them. Communication w... See more

Company replied

Rated 5 out of 5 stars

I'm Victory Originally from Biafra Country in Nigeria. I'm so much Grateful on how lovely my Solicitor and Lawyer did Astonishing, Cosmetically, Extremely Careful and Great in Handling my case even wh... See more

Company replied

Rated 5 out of 5 stars

Nothing but praise for Duncan Lewis Solicitors. Our case was handled professionally and the team made sure all our expectations were met. A special thanks to Miss Oluwatobi Akinwande (Tobi) who went a... See more

Company replied

Rated 5 out of 5 stars

I will recommend the company to many people as possible. My case was handled with professional aspect. And I feel comfortable during the process I wish to say big thanks to all the solicitors and team... See more

Company replied


Company details

  1. Lawyer

About Duncan Lewis Solicitors

Written by the company

Established in 1998, Duncan Lewis Solicitors serves both corporate entities and private individuals from a number of offices across England and Wales. The firm is committed to providing reliable, accurate and practicable legal services and aims to fulfil its motto “we give people a voice”. Employing over 600 personnel, Duncan Lewis practices in over 25 areas of law and as the UK’s largest provider of legal aid services approximately 70% of the firm’s client base is publicly funded, with legal aid franchises in actions against public authorities, child care, clinical (medical) negligence, community care, crime, family, housing, immigration, mental capacity/Court of Protection, mental health, public law and welfare benefits. The firm also offers services in charity law, debt and insolvency, education law, employment, personal injury, regulatory and compliance law, and wills, probate and tax.

The firm represents individuals, companies, and corporate entities, including UK and international businesses, and handles claims at all levels of judiciary. Their expertise includes business crime/investigation, business immigration, commercial property services, company and commercial law, and international trade disputes, with alternative dispute resolution (ADR) available for all commercial disputes.

The firm has been continuously recognised by independent legal directories The Legal 500 and Chambers and Partners UK as a top-tier and leading law firm. Additionally multiple individuals are also recognised by these directories for their specialist services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

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Replied to 20% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,715)

311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding

Duncan Lewis have been supporting me with a CAO and other issues for the last 18 months; Alexia was my main port of call, with Elliot supporting me during court hearings. Throughout the entire period I have felt listened to, supported and heard, which when dealing with a co parent who is abusive and narcissistic makes such a difference. I communicated with Alexia mainly via email but there were occasions especially during moments of distress I would call, she managed these calls with kindness and sympathy but kept to the facts. I was kept involved and informed throughout the process and these communications increased before and after court hearings to ensure I understood the process and plan moving forward. I was informed whenever Alexia would be unavailable due to leave and was signposted to Premal who was also extremely helpful. The professionalism and legal knowledge of all the staff that supported at Duncan Lewis was thorough and precise. They ensured I had a full understanding of the court process, and what the legal language meant, this meant I was able to verbalise my thoughts and feelings clearly and without fear of judgement or ridicule. Moving forward, if there is another issue that needs legal support I will not hesitate to reach out to Duncan Lewis, and I will feel reassured and confident that they will manage the case effectively and professionally with my best interests at the forefront. Thank you Alexia and Elliot, you have been outstanding.

November 10, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Kaylee

We appreciate your feedback. Our Family and Child Care team prides itself on being responsive, skilled and committed to achieving the best possible outcomes for clients. We are delighted to see Solicitor Alexia Papachrisostomou and Caseworker Elliot Winfield's hard work recognised and valued.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Consistently Excellent Service and Support

My case was handled very carefully and efficiently by Sailaja Tadepalli, caseworker, and Manjinder Kaur Atwal, Director and supervisor. They always made me feel supported and respected, especially as English is not my first language, and they took time to explain every step clearly. The communication by phone and email was excellent and timely, and I was always updated about what was happening in my case. They were available when I needed them, and I felt that they genuinely cared about my situation. Their professionalism and legal knowledge gave me a lot of confidence, and I am very grateful for the service I received.

November 14, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear sara

We appreciate your feedback. Our Housing team prides itself on being responsive, skilled and committed to achieving the best possible outcomes. We are delighted to see Director Manjinder Kaur Atwal and Caseworker Sailaja Tadepalli's hard work recognised and valued.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I would like to express my deepest…

I would like to express my deepest gratitude to Shazina Zaffer from Duncan Lewis and her team for their outstanding support and representation during my child proceedings. From the very beginning, Shazina demonstrated exceptional professionalism, compassion, and dedication. She took the time to understand every detail of my case, guided me clearly through each stage of the process, and always reassured me during moments of stress and uncertainty

November 14, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Denisa

Thank you for your thoughtful feedback. We are truly pleased to hear that you felt supported throughout the process. Child Care Solicitor Shazina Zaffer works hard to ensure every matter is handled with care, clarity and strong legal expertise.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Thank you very much for the service you…

Thank you very much for the service you provided. I received a very honorable service.

November 13, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Surafel

We greatly appreciate your kind comments. Your feedback encourages us to continue providing the highest standard of service.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Hi I was a former client of Duncan…

Hi I was a former client of Duncan Lewis law firm one of the best law firm in UK very professional workers I highly recommend if I have immigration matters plz contact them they will help u if Ur case is with Duncan Lewis I believe that Ur in safe hands I want to thanks everyone who is working for Duncan Lewis special thanks to my angel case worker Olivia George and David Jones barrister they help me in my immigration matters thanks again I don't have words for them

February 3, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Bilal

Thank you for taking the time to share your feedback. It is wonderful to know that Public Law Caseworker Olivia George's hard work and attention to detail are recognised and valued.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

A Wonderful Solicitor with a Kind Heart

I cannot thank Sumedha Singaraju enough for her incredible support and dedication throughout my asylum case. She is not just a brilliant solicitor — she is a kind-hearted person who truly cares for her clients. From the very first meeting, she listened with compassion and understanding. She was always patient, explained everything clearly, and made me feel safe and supported during a very difficult time in my life.Sumedha’s professionalism, honesty, and attention to detail gave me the confidence to trust the process. Because of her help, I now have hope and stability again.
Thank you so much, Sumedha, for your kindness, your strength, and for standing by me every step of the way. I will never forget your help and support. Highly recommended to anyone who needs a dedicated and caring solicitor!

August 18, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Ermi

Thank you for taking the time to share your feedback. It is wonderful to know that Caseworker Sumedha Singaraju's hard work and attention to detail are recognised and valued.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Review for Angelique Hu – Duncan Lewis Solicitors

Angelique was amazing to work with. She was always quick to reply, really patient with all of my questions, and incredibly kind throughout the whole process. I felt listened to and supported every step of the way, and she made a stressful situation so much easier to handle. I couldn’t recommend her more highly!

November 5, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Nicole

Thank you for your positive feedback. We are truly pleased to hear that you felt supported throughout the process. Private/Business Immigration Solicitor Angelique Hu works hard to ensure every matter is handled with care, clarity and strong legal expertise.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I can’t thank Duncan Lewis Solicitors…

I can’t thank Duncan Lewis Solicitors enough, especially Barrister Anna Lampard and Director Sophie Rayment, for their outstanding support throughout a difficult family law case. From the very beginning, their communication was clear, compassionate, and incredibly reassuring. They kept me informed at every stage, explained everything in a way I could understand, and were always quick to respond to any questions or concerns.
Their professionalism and genuine care made a stressful situation much more manageable. I felt supported and listened to throughout the entire process, and their dedication to achieving the best outcome for my daughter was truly appreciated. I wouldn’t hesitate to recommend them to anyone needing expert, empathetic legal guidance in family matters.

October 24, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Alysha

Thank you for your kind words. Child Care Director Sophie Rayment works diligently to guide clients through each stage of their case with clarity and confidence, and we are glad to hear this was reflected in your experience.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

Terrible initial impression

Terrible initial impression. The person who answered my call had an accent i couldn't understand and he was unable to understand me. Put on hold with terrible music, very unprofessional.

November 5, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear John

We are sorry to hear about your experience. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Recommended

Great people, excellent service

October 1, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Hsk

We appreciate you taking the time to share your experience. Our team takes pride in delivering clear, effective and client-focused advice.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I would like to thank Duncan Lewis…

I would like to thank Duncan Lewis Solicitors for their professional work and excellent service.
My case was handled by Ms. Lakshmi Gayatri Mani Paila, who was always kind, respectful, and very professional.
She explained everything clearly and always kept me informed about my case.
I felt supported and confident throughout the process.
I really appreciate her communication, quick responses, and legal knowledge.
I highly recommend her and the Duncan Lewis team for anyone looking for professional and caring solicitors.

September 1, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Mohamed

Thank you for taking the time to share your experience. We are happy to hear of Caseworker Lakshmi Gayatri's professionalism and dedication to achieving positive outcomes for their clients. Your comments are greatly valued and will be shared with the team.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I want to thank Dunkel Lewis very much

I want to thank Dunkel Lewis very much, and I also want to thank the lawyer named Oscar. This lawyer is very respectable and very, very skilled. All thanks and appreciation to you, Mr. Oscar.

October 30, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Adel

Thank you for your feedback. We are pleased to know that our team was able to support you effectively and that you had a positive experience with our firm. Your comments are appreciated by the team.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I am very satisfied with your service…

I am very satisfied with your service and you helped me get what I want .
My case worker is really very good person and I happy to have her as my case worker.

October 23, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Sadia

Thank you for your feedback. We are pleased that our team could provide the guidance and support you needed.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

The Company case worker was supportive…

The Company case worker was supportive and she was able to help and organized.

October 23, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Tewodros

Thank you for your feedback. We are pleased that our team could provide the guidance and support you needed.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Our case was handled by Zuhal Saglqm…

Our case was handled by Zuhal Saglam Bas. Zuhal handled our case with such care and consideration and was very supportive. She took time to explain things that we never understood with professionalism. We had quick responses to calls and emails. Would definitely use Zuhal and Duncan Lewis Solicitors again. Thank you.

October 24, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Julie

We appreciate you taking the time to share your feedback. It is encouraging to know that Housing Solicitor Zuhal Saglam Bas’s efforts had a positive impact and that you felt supported throughout the process. Thank you for choosing Duncan Lewis Solicitors.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Firthank you and the seelook for your employees

First: This company in general has credibility in dealing with accurate details and quick response at any time especially what the prominent lawyer who did not miss a moment in all the details of my case of interviews and conversations via e-mail and through the phone and translation of all papers and to save appointments and strict commitment is starting 7 stars because it already works sincerely from the day I met her through the phone so far.. seel

October 23, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Mohamed

Thank you for your feedback. We are pleased to know that our team was able to support you effectively and that you had a positive experience with our firm. We take pride in maintaining high standards of client care across all departments, and your comments are appreciated by the team.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I’m incredibly grateful for the amazing…

I’m incredibly grateful for the amazing support I received from Raj Kundu throughout my asylum process. From the very start, Raj was professional, cared about the benefits weather I am getting or not, and extremely dedicated towards my claim.
All our meetings were held virtually, but Raj still made me feel fully supported and confident every step of the way. Raj took the time to meet with me several times online, explain everything clearly, and keep me updated throughout the process.
The communication was excellent — every time I sent an email, Raj replied quickly and always made sure I felt reassured and well-informed.
Thanks to Raj’s hard work and attention to detail, my case went smoothly and ended successfully. I couldn’t have asked for a better solicitor. Truly professional service — highly recommended!

October 28, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Wahidi

We appreciate you taking the time to share your feedback. It is encouraging to know that our team’s efforts had a positive impact and that you felt supported throughout the process. Thank you for choosing Duncan Lewis Solicitors.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

The right choice

Thank you very much, it was an honor to deal with you

October 10, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear بكري سانتو

Thank you for your feedback. We are pleased that our team could provide the guidance and support you needed.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Exceptional Immigration Lawyer – Highly Recommend!

had a wonderful experience with Hina Kargar from Duncan Lewis Solicitors. She helped me with my asylum and immigration case, and I couldn’t have asked for a better lawyer. Hina was so kind, patient, and always took the time to listen and explain everything clearly. She stayed in touch throughout the whole process, quickly replying to my calls and emails, and always made me feel supported and confident. Her professionalism and deep knowledge of immigration law were outstanding, and thanks to her hard work my case was successful. I’m truly grateful for everything she’s done and highly recommend her to anyone who needs help with an asylum or immigration matter.

October 26, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Ahamd

Thank you for your feedback. We are pleased to know that Immigration Solicitor Hina Kargar was able to support you effectively and that you had a positive experience with our firm. We take pride in maintaining high standards of client care across all departments, and your comments are appreciated by the team.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

This is a best place for the people who looking for solicitors especially for asylum seekers

My experience was great because my case worker Kavya Sree Borpatla helped me alot to express my self and my case she contacted me many times by phone call and email.

August 10, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Biruk

Thank you for your feedback. We are pleased that our team could provide the guidance and support you needed.

Kind regards,
Duncan Lewis Solicitors

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