Duncan Lewis Solicitors Reviews 

1,716
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 330 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, dedication, and deep legal knowledge, which contributed to positive outcomes. Many people highlight the excellent customer service, noting clear, supportive, and prompt communication throughout their cases. Reviewers frequently felt informed and well-supported, appreciating the efficiency and care with which their matters were handled, leading to peace of mind. However, some customers experienced significant delays, with some waiting years for their cases to progress. A few other people also felt that staff were slow or unresponsive, and that their issues were not resolved efficiently, leading to frustration.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, dedication,... See more

Service

People report ambiguous experiences with service, with many expressing deep gratitude for exceptional care,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional help, advice, and a... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising the prompt and efficient... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting significant difficulties and long waits when... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would like to thank the team at Duncan Lewis who helped me with my case, particularly Emily Rand and Laiba Baig. I wouldn't have got through navigating proceedings without them. Communication w... See more

Company replied

Rated 5 out of 5 stars

I'm Victory Originally from Biafra Country in Nigeria. I'm so much Grateful on how lovely my Solicitor and Lawyer did Astonishing, Cosmetically, Extremely Careful and Great in Handling my case even wh... See more

Company replied

Rated 5 out of 5 stars

Nothing but praise for Duncan Lewis Solicitors. Our case was handled professionally and the team made sure all our expectations were met. A special thanks to Miss Oluwatobi Akinwande (Tobi) who went a... See more

Company replied

Rated 5 out of 5 stars

I will recommend the company to many people as possible. My case was handled with professional aspect. And I feel comfortable during the process I wish to say big thanks to all the solicitors and team... See more

Company replied


Company details

  1. Lawyer

About Duncan Lewis Solicitors

Written by the company

Established in 1998, Duncan Lewis Solicitors serves both corporate entities and private individuals from a number of offices across England and Wales. The firm is committed to providing reliable, accurate and practicable legal services and aims to fulfil its motto “we give people a voice”. Employing over 600 personnel, Duncan Lewis practices in over 25 areas of law and as the UK’s largest provider of legal aid services approximately 70% of the firm’s client base is publicly funded, with legal aid franchises in actions against public authorities, child care, clinical (medical) negligence, community care, crime, family, housing, immigration, mental capacity/Court of Protection, mental health, public law and welfare benefits. The firm also offers services in charity law, debt and insolvency, education law, employment, personal injury, regulatory and compliance law, and wills, probate and tax.

The firm represents individuals, companies, and corporate entities, including UK and international businesses, and handles claims at all levels of judiciary. Their expertise includes business crime/investigation, business immigration, commercial property services, company and commercial law, and international trade disputes, with alternative dispute resolution (ADR) available for all commercial disputes.

The firm has been continuously recognised by independent legal directories The Legal 500 and Chambers and Partners UK as a top-tier and leading law firm. Additionally multiple individuals are also recognised by these directories for their specialist services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,716)

311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a really great experience working…

I had a really great experience working with Solicitor Aleksandra Sawicka. She was professional, knowledgeable, and incredibly supportive from start to finish. Everything was explained clearly and in a way that was easy to understand, which made the whole process much less stressful.

What I appreciated most was how approachable and accessible she was. Whenever I had a question or concern, she responded quickly and made sure I felt informed and reassured. It was clear that she genuinely cared about my case and was fully committed to helping me.

I’m very thankful for her help and wouldn’t hesitate to work with her again in the future if I ever need legal assistance. I highly recommend her to anyone looking for a reliable and dedicated solicitor.

March 3, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Klaudia

We are pleased that you had a positive experience with Child Care Solicitor Aleksandra Sawicka. Our solicitors are committed to guiding clients through difficult times with empathy and professionalism, and your feedback is a wonderful reflection of that effort. Thank you again for choosing Duncan Lewis.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Great Legal Service

Tasnima and Tamana handled my immigration case with care and expertise. From the start, Tasnima made me feel confident and supported. Her active communication was great, whether it was through phone calls or emails. She was always available to answer my questions clearly. Tasnima’s professionalism and deep legal knowledge are top-tier, and they were clear through the representation prepared.

December 3, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Karam

We are delighted to hear that you felt supported by Business/Private Immigration Director Tamana Aziz and Solicitor Tasnima Rahman. Our team works hard to deliver the best possible outcome for every client, and it is gratifying to know this was reflected in your experience.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Best of best 🥰 My lovely solicitor Sai…

Best of best 🥰 My lovely solicitor Sai Raja Harika Vinnakota is kind, respectful and professional to got me through my case and approved my case. I am so grateful. 🙏

February 23, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Trina

Thank you for your feedback. We are pleased to hear you had a positive experience with our team.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Professional, reassuring, and successful representation

​I cannot thank Duncan Lewis Solicitors enough for their help during a very difficult time. My ex-partner took me to court over our children, and the anxiety of the situation was overwhelming.

​Premal Patel was fantastic throughout the entire process. They helped take away all my anxiety by assisting with every form and statement, ensuring everything was handled perfectly. Thanks to their professionalism and expert legal knowledge, we got all the right orders in place and won the case.

​The communication was excellent, and I felt supported every step of the way. I highly recommend their services to anyone needing a solicitor who truly cares about getting the best result for their client.

March 2, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear inayah

Thank you for your review. We are glad to hear you felt supported and well-informed by Child Care Solicitor Premal Patel throughout your case. Providing clear communication and reassurance is a key part of the service we aim to deliver.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Great Service

I granted my Immigration Status through Sarvani Seela.

Great service

March 2, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Feras

We appreciate your feedback and are glad that Caseworker Sravani Seela provided you with effective support.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I am incredibly grateful to Duncan…

I am incredibly grateful to Duncan Lewis Solicitors and specifically to Swarnika Goyal for the outstanding legal support. Thanks to their hard work and dedication, I have successfully received my 5-year residency permit.
How was my case handled?
My residency case was handled with the utmost care and precision. Swarnika showed deep expertise and made sure every detail was perfect, which led to this amazing result.
How did my lawyer make me feel?
Throughout the process, Swarnika made me feel safe and supported. I never felt like just another case number; she truly cared about my situation and gave me the confidence I needed during a stressful time.
Quality of communication:
The communication was excellent. Whether it was via phone calls, emails, or letters, I was always kept informed. She was always available to answer my questions and explained everything clearly.
Professionalism and Knowledge:
Their legal knowledge is top-tier. Swarnika is a highly skilled professional who knows exactly how to navigate complex immigration matters.
I highly recommend Duncan Lewis Solicitors and Swarnika Goyal to anyone looking for high-quality legal representation. Thank you for giving me a fresh start

February 27, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear akram

We appreciate your feedback and are glad that Caseworker Swarnika Goyal provided you with effective advice and support. Our team works hard to ensure every client feels informed and confident throughout the process.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I highly recommend Duncan Lewis…

I highly recommend Duncan Lewis Solicitors for your complex cases, we had a pleasure working with Alleena and Director Vicash. I have consulted other firms but only this firm who gave me a strong solution and made me confident dealing my case.

January 26, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Chrije

Thank you for your kind words. Director Vicash Ramkissoon and Trainee Solicitor Alleena Akhtar of our Business/Private Immigration team work diligently to guide clients through each stage of their case with clarity and confidence, and we are glad to hear this was reflected in your experience.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I had a very good experience with…

I had a very good experience with Duncan Lewis company; the lawyer whom I dealt with is Mrs. Ankita Dwibedy, she is a professional person, she handled my case with alot of diligence and patience. Thanks alot Duncan Lewis Solicitors

February 23, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Samir

Thank you for taking the time to share your experience. We are pleased to hear that our team was able to support you effectively.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Consistently excellent client service

Having worked with Duncan Lewis (and many other similar law firms) for several years I have found DL to be consistently excellent in the client service they provide. The level of support provided to clients is second to none and the casework is unfailingly thorough and professional. Having recently worked with Raj Vardhan Choubey I can say he provides a detailed and comprehensive client service and is also skilled and compassionate in his interactions with clients.

February 23, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Consumer

Thank you for your kind feedback. We are pleased to hear that Caseworker Raj Vardhan Choubey was able to support you and achieve a positive outcome.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Windrush citizenship

I cannot speak too highly of the care and professionalism given to me by Ms. Rahman and others at Duncan Lewis. They completely understood the Windrush backstory and went in to bat on my behalf, to re-establish my citizenship.

February 19, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Robert

Thank you for your feedback. We are pleased to hear you had a positive experience with our team.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I am very grateful to Duncan Lewis…

I am very grateful to Duncan Lewis Solicitors for handling my case.
Sumati Prakash Wankhede was professional, understanding and respectful at all times.
She explained everything clearly and made me feel supported during an extremely stressful situation.
The communication was consistent and I felt that my case was treated seriously and with care.
Thank you for your professionalism and dedication.

February 17, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Vigenti

We are pleased that our team was able to assist you with professionalism and care throughout your case.

Kind regards,
Duncan Lewis Solicitors

Rated 4 out of 5 stars

Homelessness to being rehoused

I would like to express my sincere gratitude for the exceptional service I received from SAILAJA TADEPALLI a case worker from Duncan Lewis Solicitors. The legal assistance provided by your team has been life-changing for my children and me, supporting us through the transition from homelessness to being successfully rehoused. We truly appreciate the dedication and help we received throughout this process.

October 10, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Customer

Thank you very much for your kind feedback. We are pleased to hear that you had such a positive experience. Caseworker Sailaja Tadepalli is dedicated to providing clients with professional and supportive service, and we are delighted that this was reflected in your case.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Professional

Professional, responsive, and got me results when I needed them most very cooperative reponse every time when I contacted her Thank you Sailaja Tadepalli .

December 11, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Sobia

We greatly appreciate your positive feedback. It is always a pleasure to hear that our clients feel listened to and well-represented.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

Poor customer engagement and disregarding a clients wishes.

Having recently engaged with Duncan Lewis as a Solisitor I wanted to represent me was one of the Directors I have been left in the uncomfortable position that they want to reallocate my case to a lesser experienced Solisitor and that my Solisitor is not available. The communication from the suggested Solisitor has been rather uncomfortable with little or no empathy. They have told me not to contact my Solisitor, with no answers to any of my questions. My last email,at the beginning of last week, to the CEO and the Client Care Team has gone unanswered.

My view was I had personally chosen my Solisitor not the firm.

February 17, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Justin

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

recommended law firm

i have worked with Duncan Louis and the solicitor who name Sailaja Tadepalli was assisting me phenomenally successfull. she was very good treating her client and she has got politely spoken to the client. i really recommended this Duncan Louis to those who confront the legal matter. i was not stressful when they worked for me and and I feel they were the option for the one who confront legal issues. certaily and definitely not 5 star, but 10 star i review. thank you
Abigail Baron

November 10, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Abby

We appreciate your feedback and are glad that Housing Caseworker Sailaja Tadepalli provided you with effective advice and support.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

“Exceptional Dedication and Impact – Miranda Quashie, A Truly Outstanding Trainee Solicitor”

Before Miranda Quashie took over my case, I had been working with another firm, but once Miranda handled it, there were immediate and noticeable improvements. She approached the case with exceptional professionalism, diligence, and remarkable attention to detail. Miranda consistently kept me informed at every stage, providing clear and precise updates, and carefully explaining each step she was taking. I was truly impressed by the actions she took, and I trusted her completely due to her steady progress and strong perseverance. I also greatly appreciated that she sent updates even outside of working hours, which demonstrated her extraordinary dedication and commitment. She worked with great care and focus, always concentrating on the most important points of the case. Her ability to simplify complex legal matters made a stressful experience much more manageable. Beyond her technical skills, Miranda demonstrated genuine empathy and understanding, always responding promptly to questions and addressing any concerns I had. Truly, she brought us back to life by restoring confidence and clarity during a very challenging time. She combines a strong analytical mind with excellent communication skills and a collaborative approach, making her a standout Trainee Solicitor. I have no doubt that she will excel in her legal career and make a significant, positive impact in any firm or organization she joins.”

December 13, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear MUSA

We appreciate your feedback and are glad that Housing Trainee Solicitor Miranda Quashie provided you with effective advice and support. Our team works hard to ensure every client feels informed and confident throughout the process.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I had an excellent experience with …

I had an excellent experience with Uzma Sheikh was patient, and supportive throughout my case. She explained everything clearly, and handled my application with great care and attention to detail. Thanks to her hard work, I successfully received my positivedecision. I truly appreciate her dedication and would recommend her services to anyone needing immigration support.

February 13, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Nadeen

Thank you for your thoughtful feedback. We are truly pleased to hear that you felt supported by our team throughout your matter.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

Stay clear of this firm

Do not use this firm. They lose paperwork. They tried passing blame onto me. None of their staff seam to know what they are doing. Through my own research I found an office they advertise is actually a virtual office and it doesn’t say that on their website.

February 12, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Stuart

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Made a Difficult Situation Much Easier”

Meghana Vuttaradi She was not only professional and knowledgeable, but also incredibly kind and supportive throughout the entire process. She made everything feel much easier and less stressful for me. I’m truly grateful for her help.”

February 10, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Rahwa

Thank you for your feedback. We are glad our team could assist you with professionalism and care throughout your matter.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Hello .l m would like to express my…

Hello .l m would like to express my sincere gratitude to the esteemed lawyer. Sai Subbaraj Maganti. He is a highly experienced lawyer who helped me obtain asylum he was very patient with me .and I thank him and all his colleagues. Thank you very much
Sai subbaraj maganti

February 12, 2026
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Murut

Thank you for your kind words. Caseworker Sai Subbaraj Maganti works diligently to guide clients through each stage of their case with clarity and confidence, and we are glad to hear this was reflected in your experience.

Kind regards,
Duncan Lewis Solicitors

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