Duncan Lewis Solicitors Reviews 

1,716
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 330 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, dedication, and deep legal knowledge, which contributed to positive outcomes. Many people highlight the excellent customer service, noting clear, supportive, and prompt communication throughout their cases. Reviewers frequently felt informed and well-supported, appreciating the efficiency and care with which their matters were handled, leading to peace of mind. However, some customers experienced significant delays, with some waiting years for their cases to progress. A few other people also felt that staff were slow or unresponsive, and that their issues were not resolved efficiently, leading to frustration.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, dedication,... See more

Service

People report ambiguous experiences with service, with many expressing deep gratitude for exceptional care,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional help, advice, and a... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising the prompt and efficient... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting significant difficulties and long waits when... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would like to thank the team at Duncan Lewis who helped me with my case, particularly Emily Rand and Laiba Baig. I wouldn't have got through navigating proceedings without them. Communication w... See more

Company replied

Rated 5 out of 5 stars

I'm Victory Originally from Biafra Country in Nigeria. I'm so much Grateful on how lovely my Solicitor and Lawyer did Astonishing, Cosmetically, Extremely Careful and Great in Handling my case even wh... See more

Company replied

Rated 5 out of 5 stars

Nothing but praise for Duncan Lewis Solicitors. Our case was handled professionally and the team made sure all our expectations were met. A special thanks to Miss Oluwatobi Akinwande (Tobi) who went a... See more

Company replied

Rated 5 out of 5 stars

I will recommend the company to many people as possible. My case was handled with professional aspect. And I feel comfortable during the process I wish to say big thanks to all the solicitors and team... See more

Company replied


Company details

  1. Lawyer

About Duncan Lewis Solicitors

Written by the company

Established in 1998, Duncan Lewis Solicitors serves both corporate entities and private individuals from a number of offices across England and Wales. The firm is committed to providing reliable, accurate and practicable legal services and aims to fulfil its motto “we give people a voice”. Employing over 600 personnel, Duncan Lewis practices in over 25 areas of law and as the UK’s largest provider of legal aid services approximately 70% of the firm’s client base is publicly funded, with legal aid franchises in actions against public authorities, child care, clinical (medical) negligence, community care, crime, family, housing, immigration, mental capacity/Court of Protection, mental health, public law and welfare benefits. The firm also offers services in charity law, debt and insolvency, education law, employment, personal injury, regulatory and compliance law, and wills, probate and tax.

The firm represents individuals, companies, and corporate entities, including UK and international businesses, and handles claims at all levels of judiciary. Their expertise includes business crime/investigation, business immigration, commercial property services, company and commercial law, and international trade disputes, with alternative dispute resolution (ADR) available for all commercial disputes.

The firm has been continuously recognised by independent legal directories The Legal 500 and Chambers and Partners UK as a top-tier and leading law firm. Additionally multiple individuals are also recognised by these directories for their specialist services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

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Replied to 20% of negative reviews

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4.4

All reviews

(1,716)

311 reviews in the last 12 months

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Rated 3 out of 5 stars

This legal firm is very difficult

This legal firm is very difficult, I can not speak to anyone other then the Indian phone operators who either do not seem to understand English and I find it hard to understand what they are saying but seem to do everything in their power not to help you, the website needs to be updated as it says it offers legal aid but they keep on saying that they no longer offer this for civil litigation, I would appreciate if someone more senior is able to contact with me over the matter. Thanks.

February 9, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Michael

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Anmol Kaur is exceptional

From the very start, she approached my case with humanity, clarity, and genuine care - something that matters more than words can say when you're navigating an immigration process tied to trauma and uncertainty. She worked tirelessly, often beyond working hours, and met my (admittedly perfectionist) standards with patience and precision every single time.

Her attention to detail, strategic thinking, and unwavering commitment ultimately helped me secure Indefinite Leave to Remain - a life-changing outcome. I will always be deeply grateful for her professionalism, empathy, and integrity. I could not have asked for a better solicitor.

November 7, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Abjaa

Thank you for your thoughtful review. We are pleased to know that Immigration Caseworker Anmol Kaur delivered a high standard of service and that their knowledge and dedication were reflected in your experience.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

He is very talented and good solicitor

He is very talented and good solicitor; he always responded my call

February 3, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear sijad

Thank you for taking the time to share your experience. We are pleased to hear that our team was able to support you effectively.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

rude staff,calling last 3 days gave my…

rude staff,calling last 3 days gave my details no one get back to me instead staffs are telling me if can’t wait go to somewhere else .

February 3, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear musumi

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Paul Nuttall, Duncan Lewis Solicitors, Family Law

I have been assisted by Duncan Lewis for years and during many family law cases via Legal Aid. They have always been highly professional, quick to respond, clear in their instructions and treated my case with upmost respect and sincerity. I have also been lucky to have been represented by the same solicitor, Paul Nuttall, for years and have received a highly tailored to my needs service because of his hard work and dedication to my case. Couldn't be happier with my experience!

February 3, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Anna

Thank you for your kind feedback. We are pleased to hear that Child Care Solicitor Paul Nuttall provided clear guidance and strong representation throughout your case. Your recognition is greatly appreciated.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Avaani Grewal best solicitor!



Dear Avaani,

I wanted to take a moment to personally thank you for everything you have done for me during my case.

From the very beginning, you handled my situation with such professionalism, compassion, and determination. While I was fighting for my child during one of the most difficult periods of my life, you consistently went above and beyond to support me — not only legally, but emotionally as well. Your patience, reassurance, and clear communication made an enormous difference when things felt overwhelming.

It was always clear how much care and effort you put into my case. You were thorough, proactive, and incredibly dedicated, and I genuinely felt that you were fully invested in achieving the best possible outcome for my child. That level of commitment is something I will never forget.

You should be extremely proud of the solicitor you are becoming. I am truly grateful that my case was in your hands, and I cannot thank you enough for your hard work, kindness, and support throughout this process. You are an absolute asset to Duncan Lewis Solicitors and I wish you all the best for the bright future you have ahead of you!

With sincere thanks and appreciation,

Kind regards,
Samantha Johnson

January 29, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Samantha

We appreciate your feedback. Our Family and Child Care team prides itself on being responsive, skilled and committed to achieving the best possible outcomes for clients. We are delighted to see Caseworker Avaani Grewal's hard work recognised and valued.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Great experience to be honest…

Great experience to be honest professional service Respectful treatment and communication, special thanks to sajal Parashar for guiding me and supporting my case
Great work all the best for Duncan Lewis solicitors

December 1, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Mohammed

Thank you for your feedback. We are pleased to hear you had a positive experience with Caseworker Sajal Parashar. Their professionalism and dedication to achieving the best outcome for clients is something we greatly value.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Professional and Supportive Service

I have had a very positive experience with Duncan Lewis Solicitors, particularly with Anjali Dora who has been assisting me with my case. She has been professional, well organised, and consistently proactive in managing my matter.
Anjali has kept me regularly updated, communicated clearly through emails and meetings, and ensured that everything was explained to me in a way I could understand. She has been supportive, attentive, and always available to arrange meetings to organise and progress my case.
Overall, I am very satisfied with the quality of service, communication, and professionalism provided.

January 22, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear MHD

Thank you for taking the time to share your experience. We are happy to hear of Caseworker Anjali Dora’s professionalism and dedication to achieving positive outcomes for her clients. Your comments are greatly valued and will be shared with the team.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

First Impressions

I am writing to express my dissatisfaction with the level of service I encountered while attempting to reach Duncan Lewis Law firm for assistance with a new legal matter.

On five separate occasions today, I attempted to contact their office, and each time I encountered significant delays and, unfortunately, dropped calls. Below is a summary of my attempts:

1. Call 1: After a 15-minute hold, my call was disconnected.
2. Call 2: After a 10-minute wait, my call was again dropped.
3. Call 3: Someone answered, but the call was abruptly terminated.
4. Call 4: After waiting for another 15 minutes, the call was disconnected once more.
5. Call 5: I spoke with a representative who appeared to be located at an overseas call centre. I explained my prior experiences and began to provide my first name, but after being placed on hold for over 10 minutes, I chose to hang up.

It is truly inconceivable that a law firm of this stature lacks robust measures to monitor the effectiveness of its customer service representatives. First impressions matter greatly in the legal field, and my experiences have regrettably led me to seek representation from another firm.

I hope this feedback is taken constructively and prompts an evaluation of your call handling processes to improve future client experiences.

January 21, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Dr Taylor

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Outstanding professionalism and support from Pardeep Somel

I would like to express my sincere gratitude and appreciation to Duncan Lewis Solicitors, and in particular to my supervising solicitor Pardeep Somel, for the outstanding professionalism and dedication shown throughout my immigration matter.

Pardeep supervised my case and handled complex pre-action protocol and judicial review related work with exceptional care, accuracy and legal skill. She managed my case with a very high level of professionalism, patience and integrity, even during a period when I was under severe psychological stress and sometimes struggling to explain my situation clearly.

Despite the complexity of my circumstances and the pressure I was under, she remained calm, supportive, understanding and highly professional at all times. Her guidance, attention to detail and commitment were instrumental in achieving a successful outcome in my immigration case.

I am truly grateful for her efforts and for the excellent service provided by Duncan Lewis Solicitors. I would highly recommend Pardeep Somel and the firm to anyone seeking expert and compassionate legal representation in immigration matters.

January 5, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Ahmad

Thank you for taking the time to share your experience. We are pleased that Immigration Director Pardeep Somel demonstrated the professionalism and attention to detail we strive for in every case.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I’m so satisfied with Duncan Lewis…

I’m so satisfied with Duncan Lewis solicitors great work. Highly recommended. Specially Rajni Chodha, thanks for your support,advice.
God bless you 🙏

January 19, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Davinder

We appreciate your feedback and are glad that Immigration Solicitor Rajni Chodha provided you with effective advice and support. Our team works hard to ensure every client feels informed and confident throughout the process.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Great service been provided by Miranda…

Great service been provided by Miranda quashia highly recommended

January 16, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear ZONASH

Thank you for taking the time to share your experience. We are really pleased to hear that Housing Trainee Solicitor Miranda Quashie was able to support you effectively.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Paige Evans- Highly professional and effective legal representation

Paige Evans- handled my case with a very high level of professionalism and care. It was a complex matter, but she was clear, strategic, and thorough throughout, which ultimately led to a successful outcome.

Communication was excellent. Paige kept me informed at every stage, explained matters clearly, and was always responsive to emails and queries. She made a very stressful situation feel manageable and gave me confidence in the process.

I am extremely pleased with the outcome and would not hesitate to recommend Paige Evans and Duncan Lewis Solicitors.

January 12, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear RJ

We appreciate your feedback and are glad that Civil Litigation Solicitor Paige Evans provided you with effective advice and support. Our team works hard to ensure every client feels informed and confident throughout the process.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

How was your case handled?

I had a wonderful experience with my solicitor Amrit Raindi. He demonstrated a high level of commitment to make things easy for me

November 26, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Emmanuel

We appreciate your feedback and are glad that Business Immigration Solicitor Amrit Raindi provided you with effective advice and support. Our team works hard to ensure every client feels informed and confident throughout the process.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I would like to express my sincere gratitude to Meghana Vuttaradi

I would like to express my sincere gratitude to Meghana Vuttaradi of Duncan Lewis Solicitors for her outstanding work on my asylum claim. She was professional, compassionate, and extremely thorough throughout the entire process. Meghana took the time to listen to my story, explained every step clearly, and supported me during what was a very stressful and difficult time.

Thanks to her dedication, hard work, and attention to detail, I have now been granted refugee status. I am truly grateful for her support and would highly recommend Meghana Vuttaradi and Duncan Lewis Solicitors to anyone in need of legal assistance with asylum or immigration matters.

January 12, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Fatou

We appreciate you taking the time to share your experience. Caseworker Meghana Vuttaradi takes pride in delivering clear, effective and client-focused advice.

Kind regards,
Duncan Lewis Solicitors

Rated 4 out of 5 stars

I am honestly so thankful to Hema…

I am honestly so thankful to Hema Yaramachu for everything she has done for me. From the very beginning, she treated me with kindness, patience, and respect. She listened to me, believed me, and supported me through one of the most difficult times in my life. She explained everything clearly and never made me feel rushed or unheard. I will always be grateful for her support and dedication, and I truly couldn’t have asked for a better legal rep.

January 9, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Eriel

We appreciate you taking the time to share your experience. Caseworker Hema Yaramachu takes pride in delivering clear, effective and client-focused advice.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

Dear All at Duncan Lewis Solicitors,

Dear All at Duncan Lewis Solicitors,
I hope this message finds you well.
My name is Abdulselam Mohammed, and I am one of your clients. I am writing this email today to express my sincere gratitude and appreciation.
My respected solicitor, Ms Hajra Fathima, has worked with me with exceptional dedication. She has supported me greatly, without sparing her time, and has handled my case with care, professionalism, and kindness. For this, I would like to say a heartfelt thank you.
If there is anyone who can truly testify to the quality and excellence of your firm, it is me, Abdul, and I am proud to say so.
Honestly, it is difficult for me to fully describe the way Ms Hajra Fathima treated me. To tell the truth, she felt not only like my solicitor, but like my own sister. Her approach, understanding, and support meant a great deal to me.
From now on, if I come across anyone who is looking for a solicitor, I will not hesitate to direct them to your firm.
I have nothing more to add, as words feel insufficient. Once again, I would like to thank all of you sincerely for the help and support you have given me.
Kind regards,
Abdulselam Mohammed
Peace be with you.

January 9, 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Abdul

We are delighted to hear of your experience with Caseworker Hajra Fathima, who takes pride in providing clear, reliable and compassionate advice, and it is encouraging to know that this has been recognised.

If you are kindly able to amend your star rating to reflect your experience, this would be greatly appreciated.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Excellent lawyer

Excellent lawyer. Very professional, knowledgeable, and supportive. Ankita Dwibedy guided me through my case with honesty and care. I strongly recommend her services

December 1, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Edris

Thank you for your kind feedback. We are pleased to hear that Caseworker Ankita Dwibedy was able to support you and achieve a positive outcome.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Caroline Roche-Steadfast, Compassionate, and Truly Trustworthy

I am very grateful for Caroline Roche's support regarding a will and associated legal proceedings. Her guidance was so strong and steady, but it was her compassion and empathy that truly stood out. I honestly would have been lost without her during those final 12 months. During her pregnancy when things were finalizing through the court, she was under a lot of pressure whilst still supporting me, when she should have been having a much easier time. It is a testament to her professionalism and kindness that she remained so focused on our needs. I feel privileged to have had her as our legal counsel.

April 2, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Shireen

Thank you for your positive feedback. We are truly pleased to hear that you felt supported throughout the process. Wills and Probate Director Caroline Roche works hard to ensure every matter is handled with care, clarity and strong legal expertise.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Great Thanks To Duncan Lewis

My experience with Duncan Lewis was the best ive had with a solicitor, communications great and they do give good advice.They listen to you and takes strategic measures to help and what makes them separate from others is they honest and willing to help people that are in need Thank you Bradley (Duncan Lewis)

December 8, 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Herby

Thank you for taking the time to share your experience. We are really pleased to hear that our team was able to support you effectively.

Kind regards,
Duncan Lewis Solicitors

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