I recently ordered a Velcro fastening shower towel, after trawling Internet and was astonished at how difficult to buy. I am not keen on ordering from unknown sources, like eBay or Amazon markets, so... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought some very nice monogrammed towels a year or two ago which have pleased everyone in the family. I also bought a bathrobe which my teenage son seldom takes off. In the recent January sale... See more
Every so often you deal with a company that you feel deserves and appreciates your custom. Excellent customer service, going out of their way to resolve queries. Great range of good value products. Wi... See more
My daughter absolutely loves her glow in the dark hoodie which actually works! She hangs it up on her bedroom door and it lights up the room for about 15mins. Such a great product and personalised too... See more
Company replied
Company details
Written by the company
A true family business is a rare thing. Even more rare is a family business that has survived the generations, building on its established traditions, while innovating and modernising as it seeks to future-proof the business for the generations to come. Duncan Stewart is one of those family businesses that take our history seriously, knowing that it informs everything we do going forward. Duncan Stewart is renowned as a supplier of premium quality personalised and branded textiles and more recently, this has expanded into homewares and gift items. We create embroidered towels, bags, bathrobes, laser engraved homewares, and bespoke items that cannot be found on the High Street. On the business-to-business end, we work closely with a range of customers, supplying multi-national companies with branded products and corporate gifts to supplying beauty colleges and small businesses with textiles. For consumers, our wide range of premium products are available as stand-alone items or personalised to make beautiful gifts that celebrate every occasion. For us diversification is key, and our product range reflects this. We strive to think outside the box with our designs, to enable all of our customers to be inspired in finding that perfect gift item for someone they love.
Contact info
UNIT 1, BN14 8HQ, Worthing, United Kingdom
- 01903 201251
- sales@duncanstewart.co.uk
- duncanstewart1978.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful quality but difficulty in delivery
The quality of the two embroidered dressing gowns was amazing, really fluffy and look really beautiful. I was a bit worried they wouldn't arrive before Christmas, but they did. Towels R Us were really helpful with following up on the delivery when it was taking longer than expected.
Good products, lousy delivery!
Used Towels R Us before and found their products to be very good, but delivery times are, to say the least poor!
fantastic
The delivery was fast, and the towels looks great with the embriodery... just love it! Thanks a lot!
Navy Blue is not navy blue!
The navy blue is a lighter shade than you'd expect. Otherwise good embroidery. Thanks *
Excellent Quality, lovely presentation box.Perfect present.
I wasn't sure about ordering when I was unable to test the quality of the product but my expectations were met and exceeded. My mum will love the coat and the personalisation of her name on the same. Would recommend this to all.
Delivery service was also on time.
Why have one dressing gown in the family when you can have two?
I bought a hooded dressing gown for myself in January. My daughter admired it so much that I have bought her one for Christmas. The quality of the towelling is excellent and your service was very prompt and efficient. The added personal touch of her name embroidered on it has made it a truly lovely gift.
WOW!!! WHAT A GOOD PRESSIE IDEA
I ordered a dressing gown with an embroidered name for a Xmas present for a very good friend and was very impressed with the finished article. The order came when promised and well packaged. Well worth the money that I paid and was far better than anything that I saw in the high street shops.
Very good retailer
I bought 2 luxury Egyptian cotton bath towels with embroidered initials on them, when only 1 arrived I contacted them by phone, they apologised for the error and sent the other towel immediately, it arrived the following day at my home in Jersey, which was super fast response. The towels are of the highest quality and look wonderful in my newly fitted bathroom. I am a totally satisfied customer, and will be dealing with Towels R Us in the future. Many thanks to you Towels R Us for your excellent service.
One word -- FAB-U-LOUS !!
Towels R Us are brilliant. The website is easy to use. The ordering simple. The delivery excellent. The products superb.
Oh - and very reasonable too.!
good gowns strange delivery
The gowns were great, as on the tin but why, when ordered at the same time, did they arrive a day apart and why wouldn't your system treat them as one order?
So pleased with my order
I wasn't sure what to expect for only £30 but the embroidery was spot on and i'm so pleased with the quality of the personalised dressing gown I bought.
Thank you very much!
Great product and price, recommend
This item and service was very good, slightly longer despatch time than originally stated so if you are in a rush (like you would be in a rush for a personalised towel!) be aware.
Fabulous quality & service
I was very impressed by the helpful attitude of staff & promptness of delivery. I had personalised dressing gowns ordered for my nephews & was extremely pleased with quality. Would definitely recommend this company to friends & family
Fantastic
I ordered the egyptian towelling robe and had it personalised. The whole order process was very easy with plenty of font and colour choices. Towels R Us kept me informed of approx delivery then emailed me again when they had despatched it. Robe is nice and soft and a good quality. I just hope my future son in law likes it.
Good quality product and service
This is the first time I have used this company. The service and the product are great. Will most likely use them again.
Nice quality goods, prompt delivery
The wooden rail is well finished and I am pretty sure I have seen this exact same towel on a swanky housewares site at a higher price.
Great service & quality of goods
Thanks for your prompt delivery, I have received 4 personalised towels for christmas presents and I am very pleased with the quality of the towels, the embroidery and prompt service.
Thanks Again.
Great products, fantastic value, speedy delivery!
They were prompt, professional and the towels are great. They look really professional!!
Good quality bathrobe
I was provided with a good service and the quality of the bathrobe is really good, very pleased with my purchase
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








