Durable Reviews 

319
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly share how incredibly simple and user-friendly the platform is for building professional websites without feeling any stress. People truly love creating their online presence smoothly, praising the intuitive tools, helpful onboarding steps, and clean design features. Users frequently point out that customer support representatives are exceptionally patient and kind, going above and beyond to solve technical problems quickly. Some reviewers were not happy with specific platform limitations, noting frustrating communication delays regarding domain management, missing language options, and a complete lack of helpful weekend support when issues arise.

What people talk about most

Customer service

Users describe positive interactions with customer_service, noting that representatives are responsive,... See more

Staff

Reviewers highlight positive aspects of staff, praising their immense helpfulness, professionalism, and... See more

Website

Consumers find website creation to be a highly positive experience, praising the fast, intuitive, and... See more

User experience

Customers had positive experiences with user_experience, highlighting that everything was handled quickly and... See more

Service

People report overwhelmingly positive experiences with the service, highlighting fast responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you are thinking about putting up a website you don't need to go any further than Durable. It uses AI to assist in its creation which allows you to do it yourself. But if you need help you can get... See more

Rated 5 out of 5 stars

Super helpful, even at 6 in the morning. I felt taken care of from the moment I hit send and they solved the issue quickly. I woke up thinking I would NEVER open the app again, and now I definitely... See more

Company replied

Rated 5 out of 5 stars

Leodith is the best when its come down to help with any issue related to your site. She actually gone beyond from her part of work and helped me go through the process in order to get my business emai... See more

Rated 5 out of 5 stars

Durable is one of the easiest and most sophisticated website builder software out there. I’ve tried many before, but this one is the best. The process was very easy and user-friendly. I was able to ta... See more


Company details

  1. #2 of 3 best companies in Website Designer

Written by the company

Durable is an AI-powered website and small business platform built to help businesses get online quickly and grow with confidence. At its core, Durable makes it easy to create a professional website that looks polished, communicates clearly, and is ready to launch in minutes. From structure and content to visuals and layout, everything is designed to help your business show up well from day one. Beyond the website, Durable focuses on helping businesses get discovered and stay competitive. Built-in tools support search visibility, market and competitor insights, content creation, and ongoing optimization, so your business can attract the right customers and adapt as things change. Durable brings your website, growth tools, and business intelligence together in one place, giving small businesses a clear path from launch to long-term momentum, all with one login.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

319 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(319)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

Proper Service

Immediate availability, willingness to assist, problem resolving and providing solution options. A proper service.

February 4, 2025
Unprompted review
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Reply from Durable

Thank you for your feedback! We’re glad to hear you appreciated our prompt assistance, problem-solving approach, and solution options. Providing top-notch service is our priority! 🚀👍

Rated 5 out of 5 stars

I have had a Durable.co AI website for…

I have had a Durable.co AI website for a year. They go above and beyond supporting my business website. Sometimes, or quite often, I create major errors generating a webpage. Durable fixes it every single time, in an effortless way. I enjoy working with them. I thank them for all of the support. Looking forward to continuing my service.

February 4, 2025
Unprompted review
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Reply from Durable

Thank you for your kind words! We're thrilled to hear that Durable has been a reliable partner in supporting your business website. Your trust means a lot to us, and we're always here to help—no matter the challenge! We appreciate your continued support and look forward to serving you in the future. 🚀😊

Rated 5 out of 5 stars

Fantastic customer service

Ran into some technical issues on my side, emailed Durable and was dealing with Stu, he replied almost straight away and he got me back up and running in no time fantastic service and a great experience!!

January 31, 2025
Unprompted review
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Reply from Durable

Thank you for sharing your experience! We're glad Stu was able to assist you promptly and get you back up and running. We appreciate your support and are happy to provide fantastic service! 🚀😊

Rated 5 out of 5 stars

Account settings

Stu was quick and precise to help resolve my issue.

January 30, 2025
Unprompted review
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Reply from Durable

Thank you for your feedback! We're glad Stu provided quick and precise support to resolve your issue. We appreciate your trust in us! 🚀

Rated 5 out of 5 stars

Easy to use

Easy to use! Prompt responses from the service team!

January 31, 2025
Unprompted review
Durable logo

Reply from Durable

Thank you for your feedback! We’re glad you find our platform easy to use and appreciate the prompt support from our service team. Your satisfaction means a lot to us! 🚀

Rated 5 out of 5 stars

I have had only the best experiences…

I have had only the best experiences since signing up with Durable! Including their chat and support lines. Thank you AlJohn for saving me big time~!!

January 30, 2025
Unprompted review
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Reply from Durable

Thank you for your wonderful feedback! We’re delighted to hear that your experience with Durable, including our chat and support teams, has been exceptional. A special thanks to Aljohn for providing the assistance you needed. We truly appreciate your support! 🚀

Rated 5 out of 5 stars

Aljohn was very helpful

Aljohn was very helpful! They did a great job not only finding the problem but going the extra mile to help me solve it! Did a great job adding that extra step to make sure I left our conversation with all questions answered.

January 30, 2025
Unprompted review
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Reply from Durable

Thank you for your kind words! We're thrilled that Aljohn went the extra mile to ensure all your questions were answered. Your satisfaction means a great deal to us! 🚀👏

Rated 5 out of 5 stars

Great customer service

Stu answered my questions almost immediately. He follows through the inquiry I had, transferring to corresponding department and took care of it.
Happy with the company. Will continue to use its products.

January 18, 2025
Unprompted review
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Reply from Durable

Thank you for your feedback! We're glad to hear that Stu provided prompt and thorough support. We appreciate your trust in Durable and look forward to serving you again! 🚀😊

Rated 5 out of 5 stars

5 stars !!!

5 stars !!!! for sure, technical support was awsome... helped to retreive our website which faced some issues. Amazing durable.ai

January 30, 2025
Unprompted review
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Reply from Durable

Awesome! We’re thrilled our tech support could assist in restoring your website. Your trust in Durable is truly appreciated! 🚀💙

Rated 5 out of 5 stars

Stu is the real Superman

Stu is truly great at keeping you calm during the storm that is redirecting DNS data. I owe him a great red cape for being a true Superman. 💪🏽

January 29, 2025
Unprompted review
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Reply from Durable

Thank you for your wonderful feedback about Stu. We are proud to have him on our team, ensuring smooth and reliable DNS data management even during challenging times. Your appreciation inspires us to maintain our high standards of service.

Rated 5 out of 5 stars

every thing is allready done and that…

every thing is allready done and that is well done that save my lot of time to write and think and foto and all related stuff, so i am very lucky that i find Durable

January 23, 2025
Unprompted review
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Reply from Durable

Thank you for your wonderful feedback. We’re delighted that Durable has saved you time and streamlined your tasks. Your satisfaction is our priority, and we’re grateful to have you with us.

Rated 5 out of 5 stars

Reliable

Reliable, helpful

January 21, 2025
Unprompted review
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Reply from Durable

Thank you for your feedback. We are pleased to hear that you find our services reliable and helpful. Your satisfaction is our top priority, and we appreciate your trust in us.

Rated 5 out of 5 stars

🎉 Rita to the Rescue: A Website-Building Superhero! 🦸‍♀️

Let me tell you about my amazing experience with Rita—it was nothing short of incredible! From start to finish, she was the definition of patience and professionalism. Even when I was feeling overwhelmed (hello, zero website-building experience here 🙋‍♂️), she never rushed me or made me feel out of my depth.

I ran into a frustrating roadblock: my website was stuck in preview mode. Cue the panic! I was convinced I had followed every step perfectly, but—surprise—I missed something critical. Rita swooped in and calmly walked me through the issue. Turns out, I had DNS record problems (who knew that was even a thing?!). She explained everything clearly, helped me make the necessary changes, and voilà! My site was live, and I couldn’t have done it without her.

But it’s not just Rita that deserves applause—Durable as a platform is phenomenal. The tools and features they offer give me so much freedom and flexibility to shape my website exactly how I want. Combine that with their world-class support (looking at you, Rita 👏), and it’s an absolute no-brainer.

If you’re on the fence about building a website or choosing Durable, trust me: do it. You’ll get a stellar platform and a team that genuinely has your back. 10/10, highly recommend! 🚀✨

January 21, 2025
Unprompted review
Durable logo

Reply from Durable

Thank you for sharing your amazing experience with Rita and Durable. We are thrilled to hear that Rita exemplified patience and professionalism, guiding you through the challenges of building your website. Her dedication to ensuring your satisfaction truly embodies the values we uphold.

We are also delighted that Durable’s platform provided you with the freedom and flexibility to create a website that meets your vision. Your recognition of our tools and support team inspires us to continue delivering exceptional service to all our customers.

Thank you for your high recommendation. We appreciate your trust in Durable and look forward to supporting you in all your future endeavors.

Rated 5 out of 5 stars

Expert Solutions with Great Support

Durable.co has been an excellent partner for my business! Their team provided a clear and effective strategy for creating a multilingual website tailored to my diverse audience. They also offered insightful and practical ideas for implementing a consent management solution to ensure compliance with privacy regulations. A special thanks to Leodith, who was incredibly knowledgeable and supportive. I highly recommend Durable.co for their expertise and customer-focused approach!

January 15, 2025
Unprompted review
Durable logo

Reply from Durable

Thank you for your excellent feedback. We’re thrilled that Durable has been a valuable partner for your business, providing effective strategies for your multilingual website and consent management solutions. Special thanks to Leodith for her knowledge and support.

We appreciate your recommendation and are committed to continuing our customer-focused approach.

Rated 5 out of 5 stars

The Best AI Web Builder On The Market!

Excellent platform & even better representatives & management!

January 17, 2025
Unprompted review
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Reply from Durable

Thank you for your kind feedback. We’re thrilled that you find our platform outstanding and appreciate the efforts of our representatives and management team. Your satisfaction remains our highest priority.

Rated 5 out of 5 stars

Great CMS - world class customer service!

Great help from Stu at customer service! Durable is a very good AI-driven CMS and I recommend it to everyone.

January 14, 2025
Unprompted review
Durable logo

Reply from Durable

Thank you for your kind feedback. We’re thrilled that Stu assisted you effectively and that you find Durable an excellent AI-driven CMS. We appreciate your recommendation!

Rated 5 out of 5 stars

Review for Leodith:

Review for Leodith:

⭐️⭐️⭐️⭐️⭐️

I had an outstanding experience with Leodith! They was phenomenal in helping me with my email DNS setup, which I had been struggling with for over a week. The articulated attempts & explanations made everything so much clearer, and the patience and kindness throughout the process were truly appreciated.

Leodith dedication to customer service is exceptional, and I genuinely believe she deserves the Employee of the Year award. Thank you, Leodith—you made a frustrating situation so much easier, and I can't express how grateful I am!

January 9, 2025
Unprompted review
Durable logo

Reply from Durable

Thank you for your outstanding feedback. We’re thrilled to hear about your excellent experience with Leodith and her exceptional assistance with your email DNS setup. Her dedication, patience, and professionalism exemplify the high standards we uphold at Durable.

We appreciate your recognition and are grateful for your support.

Rated 5 out of 5 stars

I love Durable

I love Durable! Thanks to them, I have been able to create professional websites for my businesses in under two hours each time. The sites look great, are fast and are super easy to maintain.

Their customer service is also awesome! Special shout out to Roman! They respond quickly and offer solutions I never would have thought of. They are also friendly and fun.

Finally, their service is reasonably - if not superbly - priced.

What more can you ask for?

Like I said, I love Durable!

January 9, 2025
Unprompted review
Durable logo

Reply from Durable

Thank you for your enthusiastic feedback! We’re delighted that Durable has enabled you to create professional, fast, and easy-to-maintain websites for your businesses efficiently.

We’re especially pleased to hear that Roman provided you with excellent customer service, offering creative solutions and maintaining a friendly approach. Your recognition means a lot to our team.

We appreciate your recommendation and are committed to continuing to deliver high-quality services.

Thank you for choosing Durable!

Rated 5 out of 5 stars

Sweet and concise!

January 9, 2025
Unprompted review
Durable logo

Reply from Durable

Thank you so much for your wonderful feedback! We’re thrilled that you have a positive experience with our product.

Rated 5 out of 5 stars

Amazing customer service from Leodith

Amazing customer service from Leodith, they did everything they could for me in a very short matter of time! Truly amazing and I am extremely thankful! Thanks again!!!

January 7, 2025
Unprompted review
Durable logo

Reply from Durable

We greatly appreciate your positive feedback! It’s wonderful to hear that Leodith delivered exceptional and prompt customer service. Your gratitude means a lot to our team.

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