Box came damaged. However customer service went above and beyond to rectify the issue.
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Review summary
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Reviews shaping this summary
Nice products which generally smell terrific. The flower diffusers are really different and pretty. Minus one star because, over the years, I've had a couple of fragrances which really didn't sme... See more
beautiful linen spray.makes the bed linen smell lovely.the pillow mist is so relaxing helps you unwind when you have had a busy day, the postal service is always quick and efficient.
Company replied
The fragrances are absolutely amazing — natural, long-lasting, and wonderfully pleasant. I first tried their room diffuser years ago and have never found anything better since. Later, I explored their... See more
Company details
Written by the company
“Nature is a temple (…) Vast as the dark of night and as the light of day, Perfumes, sounds, and colours correspond” Baudelaire, Les Correspondances And what if Provence was hiding far more than we could see? The benefits of a secret land with its generous nature, its rich culture and its expertise and imagination. And what if the art of living was an instant art? The crackling of a precious wood fire, some rose buds picked at dawn, a walk by the sea? And what if each perfume told a story ? A thousand pages from the ideal library distilling their sensory memories like Proust’s madeleines… And what if Durance created new associations? For each room in the house, a new journey, for each skin fragrance a language of emotion. And the only signature, the olfactive foot-print of Durance, delicate, refined and strongly evocative. A Promise of Quality with a Light Foot Print Our products are inspired by the richly scented and coloured rural Provençal countryside. We only select the most precious organic plants and raw materials which faithfully reflect the beauty of Provence and our love for it. This selection is subject to the rules of our ethical charter which apply to our entire chain of production and supply. An invitation to pleasure & well-being Durance combines the finest quality raw materials with the art of fragrance-making to create natural fragrances and cosmetics available in a wide range of products adapted to suit different skin types. Beauty by Durance is the expression of an essential and simple feeling of well-being, a line of products that give you pleasure, pamper you and make you feel beautiful. Durance also offers you a wonderful selection of home fragrances. Infuse your home with the perfume of a mood, a desire, a memory… Scent your linen and your home with delicate and refined fragrances.. Nature as the basic source of beauty Nature is Durance’s prime source of inspiration. Our company is situated in Provence, at the heart of a civilization where nature was at the root of all traditional beauty and health rituals. The artists and artisans who work with Durance look for inspiration from the Provençal countryside, and the colours and scents that make up this fertile land. Our land of Provence is the heritage of an ancient culture dedicated to a certain way of life. This is why Durance is committed to creating cosmetics that: Have a minimum content of 95% natural ingredients. Are paraben-free, phenoxyethanol-free, sodium laureth sulfate-free, and propylene glycol-free. Are not tested on animals We believe it is only natural that we should engage in developing products made with the finest Organic ingredients (organic rose essential oil, organic lavender essential oil from Grignan and organic olive oil from Nyons) to better meet the expectations of our customers and their taste for natural products. Respectful development Concerned about respecting the ecological balance of nature, DURANCE draws its inspiration from natural sources to create products that add a note of pleasure to everyday life, and to every moment of the day. Respect is an essential value for Durance: respect of nature in all the products it creates, respect of the environment and respect of mankind. The humane culture of our company, listening, showing respect for others and sharing knowledge are fundamental values for us. Un engagement pour la création Durance works with all kinds of artists who provide a diversity of culture and skills: perfume experts, graphic artists, designers, painters and sculptors. Durance has even bred a new variety of Rosa Centifolia, quite naturally named « Durance Rose». Durance is also a Partner of the Grignan Correspondence Festival, which celebrates epistolary art and pays tribute to letter-writing in all its forms, in traditional and contemporary styles. Because creation is at the heart of our business, Durance has strengthened its partnership with the Correspondence Festival by offering a grant for the commission of a play on the theme of correspondence and fragrance.
Contact info
Imperial RK Ltd 20-22 Wenlock Road, N1 7GU, London, United Kingdom
- info@durance-uk.com
- durance-uk.com
4.5
Excellent
65 reviews
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Hasn’t replied to negative reviews
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Brilliant
Have been buying the home fragrance refills for about 5 years now and they are simply the best I have ever used. I keep trying new ones but always come back, they fill my house with fragrances and work with any style reeds too. Also really well priced as they last too!
June 9, 2025
Reply from Durance Uk
Thank you so much for your brilliant review and for being a loyal customer for the past five years! We’re thrilled to hear how much you love our home fragrance refills and that they keep your home beautifully scented. Your continued support means the world to us, and we’re delighted our products keep you coming back.
Reply from Durance Uk
Thank you so much for your lovely review! We’re delighted to hear you love the product and that it arrived quickly. We appreciate your support and look forward to serving you again soon!
Always a pleasure shopping here
Always a pleasure shopping here. A selection of memorable scents and perfumes all reasonably priced.
May 5, 2025
Reply from Durance Uk
Thank you so much for your kind words! We’re thrilled to hear it’s always a pleasure shopping with us and that you enjoy our selection of memorable scents at great prices. We truly appreciate your support and look forward to welcoming you back soon!
Reply from Durance Uk
Thank you so much for your kind review! We’re delighted to hear you’re happy with all the products. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Easy to order ,quick delivery ,lovely…
Easy to order ,quick delivery ,lovely product ,well packaged,what's not to like.
May 11, 2025
Reply from Durance Uk
Thank you so much for your wonderful review! We’re thrilled to hear you found the ordering easy, delivery quick, and loved the product. We appreciate your kind words and look forward to serving you again soon!
Damaged order
The packaging of the diffusers was badly ripped and
the polystyrene packaging was stuffed inside the 2 boxes.If they had been fo a gift I would have had to return them.
May 9, 2025
Reply from Durance Uk
Thank you so much for your kind review! We’re delighted you’re happy with our products and fast delivery. We truly appreciate your support and look forward to serving you again soon!
The wrong item was sent
The wrong item was sent. I was asked to return it at my own cost before the correct item would be delivered. I challenged this but have had no response.
April 1, 2025
Wonderful Home Fragrance Range
Came across Durance home fragrance products when on holiday in Bordeaux. Such wonderful products across the range & luckily able to purchase direct back in UK.
Highly recommend.
March 15, 2025
Reply from Durance Uk
Thank you so much for your wonderful review! We’re delighted you discovered our products in Bordeaux and are thrilled to hear you’re enjoying them back in the UK. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again soon!
Love these fragrances …
Love these fragrances so took the opportunity while there was an offer. Fast delivery and usual great quality and value.
March 8, 2025
Reply from Durance Uk
Thank you so much for your lovely review! We’re thrilled to hear you love the fragrances and took advantage of our offer. We’re also glad you were pleased with the fast delivery and quality. Your support means a lot to us, and we look forward to serving you again soon!
Always a pleasure
Arrived on time, and - thanks to the sale offer - I’ve now got two bottles of an excellent eau de toilette for about what I had been paying for one bottle of a rival product.
February 11, 2025
Reply from Durance Uk
Thank you so much for your wonderful review! We’re delighted your order arrived on time and that you could take advantage of our sale offer. It’s great to hear you’re enjoying the eau de toilette and finding such good value. We truly appreciate your support and look forward to serving you again soon!
Reply from Durance Uk
Thank you so much for your kind review! We’re delighted to hear you found the ordering process easy and that your order arrived quickly. We truly appreciate your support and look forward to serving you again soon!
Beautiful, natural, luxurious perfumes
Beautiful luxurious scent, small batches, exclusive feel, well balanced natural notes across the board, lovely bottles, free gifts. Fantastic value for money and long lasting on the skin. Love this perfumier and their range which offers such a unique selection. Always get compliments and questions when I’m wearing it out and about. Lovely scents for day and evening, male and female. Stunning.
February 14, 2025
Reply from Durance Uk
Thank you so much for your amazing and detailed review! We’re overjoyed to hear how much you love our perfumes—from the luxurious, natural scents to the unique selection and beautiful bottles. It’s wonderful to know they make you feel special and attract compliments! Your kind words mean the world to us, and we’re so grateful for your support. We look forward to delighting you with more stunning fragrances in the future!
Quality products but could offer better…
Quality products but could offer better offers to loyal customers. The points system could be improved.
February 11, 2025
Reply from Durance Uk
Thank you so much for your feedback and kind words about our products! We truly appreciate your suggestion regarding better offers for loyal customers and improving our points system. Your input is invaluable, and we’ll certainly take it into consideration as we continue to enhance our service. Thank you for your support!
Reply from Durance Uk
Thank you so much for your wonderful review! We’re thrilled to hear you’ve been enjoying our products for over 12 years. Your loyalty means the world to us, and we look forward to continuing to serve you for many more years to come!
Reply from Durance Uk
Thank you so much for your kind review! We’re delighted to hear you found the ordering process easy and that your delivery was quick. We truly appreciate your support and look forward to serving you again soon!
The most amazing shower gels!
January 16, 2025
Reply from Durance Uk
Thank you so much for your wonderful review! We’re thrilled to hear you think our shower gels are amazing. Your support means a lot to us, and we look forward to serving you again soon!
Durance Senual Monoi Eau de Parfum 50ml
Durance Eau de Parfum 50ml – Sensual Monoï is a beautiful fragrance.
January 15, 2025
Reply from Durance Uk
Thank you so much for your lovely review! We’re delighted to hear you’re enjoying the Sensual Monoï Eau de Parfum. It’s wonderful to know you love the fragrance, and we truly appreciate your support. We look forward to serving you again soon!
Durance UK - French shopping made easy…
Durance UK makes buying these authentic French products easy and good value. Website had a good range of home fragrances such as room sprays and candles. Low threshold £20 for free delivery and it’s fast. I love the orange blossom room fragrance - everyone comments on it.
January 13, 2024
Unprompted review
Reply from Durance Uk
Thank you so much for your wonderful review! We’re delighted to hear you enjoyed your shopping experience with us and found it easy and good value. It’s fantastic to know you love our range of home fragrances and that the orange blossom room fragrance has been a hit! Your kind words and support mean a lot to us, and we look forward to serving you again soon.
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