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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as great, robust, and of good quality. Many people also praise the fast and efficient delivery service, noting that items often arrive sooner than expected and are well-packaged. However, some customers were not happy with the quality of certain products, reporting issues like rusting or premature failure. There were also instances where people experienced problems with their orders, such as missing parts or incorrect items. Additionally, some reviewers found the customer service to be disappointing, citing slow responses or a lack of helpfulness when issues arose.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency.... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the quality of products, describing them... See more

Order

Consumers find order to be ambiguous. Many reviewers praise the ease of ordering, fast delivery, and... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the fantastic and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately at this moment in time, I am Unable to provide a Review of the Ordered Items, as Although I have Received an Email from Royal Mail saying they Received the said Items here in Plymouth on... See more

Rated 4 out of 5 stars

Great product, which I'm more than happy with and would recommend. Only downside? The assembly instructions. Drawings can be very hard, for me, to understand and it took longer than necessary to fi... See more

Rated 5 out of 5 stars

We ordered a Duronic Double Air-Fryer that was unusually late in being delivered. And, we have ordered the package AFL3 Silicone Air Fryer Liners. These liners have just arrived, but we used the air f... See more

Rated 5 out of 5 stars

I ordered two DM25 heads. They were delivered in a cardboard box without any screws or tools or instructions or packaging. I bought a DM35 head from them before and that one came with screws and... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Spice

I had been wanting to get a new spice grinder for a little while, as previous one wasn't great. After a bit of researching and review reading, decided to buy a duronics one. I dont drink coffee, and use it to grind my whole spices and its been great! I also like that the grinder cup detaches making it easier to clean.

April 24, 2026
Unprompted review
Rated 2 out of 5 stars

Statutory rights breach ref packaging

I bought a dishwasher from this company via Amazon. Recently it developed a fault. I don't have the original packaging. I am advised if I don't package correctly and it gets damaged in transit they will not repair. Company refuses to pay for or supply correct packaging potentially leaving me out of pocket and breaching my statutory rights.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

I love my Duronic airfryer and customer…

I love my Duronic airfryer and customer service has always been great. I wanted to replace the 2 smaller draws and a quick email and it was all sorted. Nothing wrong with the older draws just they were well warn and I’d dropped one. It’s like having a new airfryer.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

The model of Blood Pressure machine…

The model of Blood Pressure machine that I bought years ago has always been very reliable . My father needed his own machine and I was delighted to find the exact model is still available because he already knows how to use it. As they say , "if it ain't broke why change it."

February 25, 2026
Unprompted review
Rated 4 out of 5 stars

A very good buy

A very good buy, the only fault I have found is the cooking simbles instructions are absent and the comment was to download the instructions on line, after trying this method I haven't been able to do this Duronic if you read this please explain?

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

Item Rusted & Falling Apart after Two Months Use

Purchased a Duronic double hotplate two months ago and used it once to twice a week and cleaned it after every use but it started rusting, corroding and lumps flaking off in this time. Contacted Duronic but very slow to reply, Managed to get a full refund from the retailer to which i purchased it from well before i finally got a reply from Duronic. Shan't be buying anything with their brand name on again.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

A34 air fryer - Brilliant

Purchased the A34 air fryer I have only had it a couple of weeks so far impressed with
Customer service
Speed of delivery
Functionality of product
Everything I have cooked in there has turned out perfect
Its quiet!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service , knew exactly what I wanted . Great prices and mega fast delivery . Other companies need to take note of this companies support - Excellent

January 2, 2026
Unprompted review
Rated 4 out of 5 stars

Great product

Great product, which I'm more than happy with and would recommend.
Only downside? The assembly instructions. Drawings can be very hard, for me, to understand and it took longer than necessary to figure out which way the parts needed to be assembled.

November 12, 2025
Unprompted review

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