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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as great, robust, and of good quality. Many people also praise the fast and efficient delivery service, noting that items often arrive sooner than expected and are well-packaged. However, some customers were not happy with the quality of certain products, reporting issues like rusting or premature failure. There were also instances where people experienced problems with their orders, such as missing parts or incorrect items. Additionally, some reviewers found the customer service to be disappointing, citing slow responses or a lack of helpfulness when issues arose.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency.... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the quality of products, describing them... See more

Order

Consumers find order to be ambiguous. Many reviewers praise the ease of ordering, fast delivery, and... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the fantastic and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately at this moment in time, I am Unable to provide a Review of the Ordered Items, as Although I have Received an Email from Royal Mail saying they Received the said Items here in Plymouth on... See more

Rated 4 out of 5 stars

Great product, which I'm more than happy with and would recommend. Only downside? The assembly instructions. Drawings can be very hard, for me, to understand and it took longer than necessary to fi... See more

Rated 5 out of 5 stars

We ordered a Duronic Double Air-Fryer that was unusually late in being delivered. And, we have ordered the package AFL3 Silicone Air Fryer Liners. These liners have just arrived, but we used the air f... See more

Rated 5 out of 5 stars

I ordered two DM25 heads. They were delivered in a cardboard box without any screws or tools or instructions or packaging. I bought a DM35 head from them before and that one came with screws and... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent customer services

Excellent customer services, so helpful. Sent pictures so I could select the correct item I needed. Prompt delivery. I really like my Duronic hoover, never used the products before, but highly recommend.

December 21, 2022
Unprompted review
Rated 1 out of 5 stars

Unhelpful when forwarded by Amazon

My old Swan kettle worked for thirty years then less than two years ago I bought a Duronic EK 30 to upgrade my kettle experience. A couple of months ago it began to emit a smell from the base, an 'electrical smell of shorting and roasting plastic. Amazon fobbed me off to the so-called manufacturer, Duronic, though I suspect that like most shoddy goods it actually comes from China. Duronic fobbed me off saying that the warranty was only for one year.

Have neither of these outfits heard of the Sale of Goods and Services Act and the length of service that the courts enforce for defective household appliances? One years acceptance of responsibility for an expensive electric kettle? I think not!

December 1, 2022
Unprompted review
Rated 3 out of 5 stars

Very hard to click the metal tray…

Very hard to click the metal tray bottoms into place. At first I thought I had been sent the wrong size. Got there eventually but very very challenging.
These would be best installed during manufacture and sealed so that no food can get into the join.

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Can't Fault The Product - Can't Fault The Service.

Can't fault the product, can't fault the service. The heater (HV220) was exactly what I was looking for and although I've been using it for only two days it is performing as expected.
Delivery was punctual with constant updates on exactly when it would be delivered.

I would definitely purchase from Duronic again.

November 25, 2022
Unprompted review
Rated 5 out of 5 stars

Unbelievable fast service

Unbelievable fast service. I ordered an item Friday afternoon with free p&p. It was with me the following morning. You can`t get any better than that.

November 11, 2022
Unprompted review

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