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Dusk Lighting Reviews 

1,283
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 636 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality and wide selection available, often finding exactly what they need. Many people highlight the efficient ordering process and the consistently fast delivery service. Reviewers also appreciate the exceptional customer service and the careful packaging of items, ensuring products arrive in perfect condition. However, some customers noted occasional delivery delays, with items taking longer than anticipated. A few people also felt that product quality or finish sometimes did not match descriptions, and some reviewers reported receiving damaged items. Additionally, issues like missing small parts or challenging cable configurations were mentioned regarding installation.

What people talk about most

Product

People report positive experiences with product quality, often describing items as high quality, beautiful,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality,... See more

Order

Reviewers highlight positive aspects of order, with many customers praising the easy online ordering process... See more

Service

Users describe positive interactions with service, highlighting excellent communication, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 2 wall lights from Dusk lighting. They were in the sale which made them a great price. They arrived really quickly (within 2 days) and they are beautiful. Easy ordering online and good fol... See more

Rated 5 out of 5 stars

The items that I wanted and ordered online turned out to be discontinued. I waited four months and then was sent the replacement as produced by the manufcturer. It was not what I wanted and Dusk Light... See more

Company replied

Rated 5 out of 5 stars

light was cheaper than other websites. Had originally ordered from another company absolute nightmare with delivery issues. Got the light from dusk the next day. Great service will definately use this... See more

Rated 5 out of 5 stars

Excellent service and products. I have placed 4 orders recently with Dusk and have not been disappointed. The itens were quick to be delivered. The communication was great throughout. The products a... See more

Company replied


Company details

  1. Lighting Store
  2. Decoration and Interior Design Store
  3. Home Improvement Store
  4. Lamp Shade Supplier
  5. Light Bulb Supplier
  6. Lighting Consultant

Written by the company

At Dusk Lighting, we have been providing quality lighting solutions for homes and commercial spaces since 2009. Proudly based in Devon, UK, we have become one of the most trusted and reliable online lighting retailers. With over a decade of experience, we offer a vast range of modern, stylish, and energy-efficient lighting options for both professionals and homeowners. Whether you're looking for indoor lighting, outdoor lighting, ceiling lights, or wall lights, our curated selection ensures you'll find the perfect product to suit your style and budget. Serving millions of satisfied customers worldwide, we are committed to delivering durable, designer lighting at competitive prices. Explore our extensive collection of LED lighting, pendant lights, and more at www.dusklights.co.uk. Our focus on exceptional customer service and meticulous attention to detail has earned us a reputation as a trusted name in the lighting industry. Shop online today and discover why Dusk Lighting is the preferred choice for high-quality lighting solutions for your home, garden, or business.


Contact info

5% off your First Order

Use code TRUST5 for 5% off for orders over £70

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,283)

614 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well packaged delicate item

The item was very well packaged and although very fragile arrived safely. Very pleased with the lamp that looked as on the Web site.

March 25, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Andrew,

Thank you for taking the time to leave your feedback. We’re really pleased to hear your item arrived safely and that the packaging protected it well, especially as it was a delicate piece. It’s great to know you’re happy with the lamp and that it met your expectations from the website.

We really appreciate your support.

The Dusk Lighting Team

Rated 5 out of 5 stars

Good

Good. Easy to use. Arrive on time.

September 24, 2025
Dusk Lighting logo

Reply from Dusk Lighting

Hi Jacky,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you found the ordering process easy and that your delivery arrived on time.

We really appreciate your support.

The Dusk Lighting Team

Rated 5 out of 5 stars

Company very helpful and professional

Company very helpful and professional. Even received photos showing the different colours. Received order when promised. Well packaged.

March 23, 2026
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Reply from Dusk Lighting

Hi Heather,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you found the team helpful and professional, and that the colour photos were useful in your decision-making. It’s great to know your order arrived when expected and was well packaged.

We really appreciate your support.

The Dusk Lighting Team

Rated 5 out of 5 stars

Realy nice

Realy nice. Thanks

March 23, 2026
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Reply from Dusk Lighting

Hi Amber,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you’re happy with your order.

We really appreciate your support.

The Dusk Lighting Team

Rated 5 out of 5 stars

Great product range and good prices

Great product range and good prices. Ordering was straightforward & lighting securely packed. Delivery was as advertised.
Would definitely buy again,recommend.

Pete

March 13, 2026
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Reply from Dusk Lighting

Hi Peter,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you were happy with our product range and pricing, and that the ordering process was straightforward. It’s great to know your lighting arrived securely packaged and was delivered as expected.

We really appreciate your support and your recommendation.

The Dusk Lighting Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Dusk lighting sell top quality lighting and the staff are knowledgeable and helpful, and great communication.

March 9, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Kate,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you were happy with the service and communication, and that you found our team knowledgeable and helpful. It’s great to know you’re pleased with the quality of our lighting too.

We really appreciate your support.

The Dusk Lighting Team

Rated 5 out of 5 stars

Seamless transaction,everything went…

Seamless transaction,everything went smoothly.

March 11, 2026
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Reply from Dusk Lighting

Hi Tony,

Thank you for taking the time to leave your feedback. We’re really pleased to hear your transaction went smoothly and everything was seamless from start to finish.

We really appreciate your support.

The Dusk Lighting Team

Rated 5 out of 5 stars

Beautiful light fitting, which is well made

I wanted something a little bit different and Dusk Lighting didn't disappoint. The light fitting is beautiful and well made, great packaging to ensure nothing was broken in transit. I needed to make an amendment to my order and Dusk happily obliged without any issue. Can highly recommend if you are after something unique.

January 28, 2026
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Reply from Dusk Lighting

Hi Claire,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you’re happy with your new light fitting and that it arrived safely and well packaged. It’s great to know our team were able to help with your amendment and make the process easy for you.

We really appreciate your recommendation and your kind words.

The Dusk Lighting Team

Rated 5 out of 5 stars

excellent communication

excellent communication, great quality products at competitive prices

March 10, 2026
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Reply from Dusk Lighting

Hi Susan,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you were happy with the communication and the quality of our products, as well as the value.

We really appreciate your support.

The Dusk Lighting Team

Rated 5 out of 5 stars

The quality of the products and the…

The quality of the products and the delivery method was very good indeed .

March 9, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Mr Muir,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you were happy with the quality of the products and the delivery service.

We really appreciate your support.

The Dusk Lighting Team

Rated 5 out of 5 stars

Well packaged and received

Well packaged and received. Beautiful lights!

March 9, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi T T D,

Thank you for taking the time to leave your feedback. We’re really pleased to hear your order arrived well packaged and that you’re happy with your new lights.

We really appreciate your support.

The Dusk Lighting Team

Rated 5 out of 5 stars

I have bought a 2nd lamp

I have bought a 2nd lamp, identical to the first I bought because I loved it so much. Ordering it was so easy, delivery was quick and efficient and I was kept in touch at all times. Well packaged and beautiful lamp and easy to assemble. I highly recommend Dusk Lighting.

March 19, 2026
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Reply from Dusk Lighting

Hi Cheryll,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you loved your first lamp so much you came back for a second, and that you found the ordering process easy with quick, efficient delivery and good communication throughout. It’s great to know you’re happy with the packaging and assembly too.

We really appreciate your recommendation and your continued support.

The Dusk Lighting Team

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Nothing too much of a problem.

March 18, 2026
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Reply from Dusk Lighting

Hi Tom,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you found us easy to deal with and that our team were able to help without any issues.

We really appreciate your support.

The Dusk Lighting Team

Rated 5 out of 5 stars

Excellent all round service and product,

Easy to place an order, prompt delivery , excellent packaging for a large fragile item and quality products.

March 17, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Sharon,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you were happy with the ordering process, prompt delivery, and secure packaging, especially for a larger fragile item. It’s great to know you’re pleased with the quality of the product as well.

We really appreciate your support.

The Dusk Lighting Team

Rated 5 out of 5 stars

Fabulous lighting

Bought 3 of these lights for our new kitchen which will be installed soon. They will be used to go above a new island and will look fantastic! The price was great with a good discount in the sale with an extra 5% off as well. Very stylish in antique brass we cannot wait to fit them. The delivery was excellent and the lights were extremely well packaged and tracking was provided.
Would highly recommend the company and their range of products! 👍

March 16, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Ian,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you’re happy with your new lights and that they’ll be a great addition to your kitchen island. It’s also great to know you were pleased with the pricing, delivery, tracking updates, and secure packaging.

We really appreciate your recommendation and your support.

The Dusk Lighting Team

Rated 5 out of 5 stars

10/10 Excellent and rapid pre-sales advice

Excellent and rapid pre-sales advice - from a REAL person no less!
Sadly we weren't keen on the lamps when we saw them in real life but the Return was simple, straightforward and handled very pleasantly.
Customer Service 10/10

March 12, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Neil,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you were happy with the pre-sales advice and that our customer service team were able to assist you quickly and personally. While we’re sorry the lamps weren’t quite right once seen in person, it’s good to know the returns process was smooth and straightforward for you.

We really appreciate your kind words and support.

The Dusk Lighting Team

Rated 5 out of 5 stars

Good product and well delivered

Good product and well delivered. Would certainly shop here again

March 5, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Tom,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you were happy with the product and delivery, and that everything arrived as expected.

We really appreciate your support and look forward to helping you again in the future.

The Dusk Lighting Team

Rated 5 out of 5 stars

Well packaged and service from order…

Well packaged and service from order was quick

March 4, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Windy,

Thank you for taking the time to leave your feedback. We’re really pleased to hear your order was processed quickly and that everything arrived well packaged.

We really appreciate your support.

The Dusk Lighting Team

Rated 5 out of 5 stars

Responsive customer service to any…

Responsive customer service to any question. Well packaged and delivery notifications great.

March 3, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Angela,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you found our customer service responsive and helpful, and that you were kept well informed with delivery updates. It’s great to know your order also arrived well packaged.

We really appreciate your support.

The Dusk Lighting Team

Rated 5 out of 5 stars

Great service from start to delivery

Great service from start to delivery

March 13, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Maurice,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you were happy with the service from start to finish and that everything went smoothly through to delivery.

We really appreciate your support.

The Dusk Lighting Team

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