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Dusk Lighting Reviews 

1,283
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 636 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality and wide selection available, often finding exactly what they need. Many people highlight the efficient ordering process and the consistently fast delivery service. Reviewers also appreciate the exceptional customer service and the careful packaging of items, ensuring products arrive in perfect condition. However, some customers noted occasional delivery delays, with items taking longer than anticipated. A few people also felt that product quality or finish sometimes did not match descriptions, and some reviewers reported receiving damaged items. Additionally, issues like missing small parts or challenging cable configurations were mentioned regarding installation.

What people talk about most

Product

People report positive experiences with product quality, often describing items as high quality, beautiful,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality,... See more

Order

Reviewers highlight positive aspects of order, with many customers praising the easy online ordering process... See more

Service

Users describe positive interactions with service, highlighting excellent communication, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 2 wall lights from Dusk lighting. They were in the sale which made them a great price. They arrived really quickly (within 2 days) and they are beautiful. Easy ordering online and good fol... See more

Rated 5 out of 5 stars

The items that I wanted and ordered online turned out to be discontinued. I waited four months and then was sent the replacement as produced by the manufcturer. It was not what I wanted and Dusk Light... See more

Company replied

Rated 5 out of 5 stars

light was cheaper than other websites. Had originally ordered from another company absolute nightmare with delivery issues. Got the light from dusk the next day. Great service will definately use this... See more

Rated 5 out of 5 stars

Excellent service and products. I have placed 4 orders recently with Dusk and have not been disappointed. The itens were quick to be delivered. The communication was great throughout. The products a... See more

Company replied


Company details

  1. Lighting Store
  2. Decoration and Interior Design Store
  3. Home Improvement Store
  4. Lamp Shade Supplier
  5. Light Bulb Supplier
  6. Lighting Consultant

Written by the company

At Dusk Lighting, we have been providing quality lighting solutions for homes and commercial spaces since 2009. Proudly based in Devon, UK, we have become one of the most trusted and reliable online lighting retailers. With over a decade of experience, we offer a vast range of modern, stylish, and energy-efficient lighting options for both professionals and homeowners. Whether you're looking for indoor lighting, outdoor lighting, ceiling lights, or wall lights, our curated selection ensures you'll find the perfect product to suit your style and budget. Serving millions of satisfied customers worldwide, we are committed to delivering durable, designer lighting at competitive prices. Explore our extensive collection of LED lighting, pendant lights, and more at www.dusklights.co.uk. Our focus on exceptional customer service and meticulous attention to detail has earned us a reputation as a trusted name in the lighting industry. Shop online today and discover why Dusk Lighting is the preferred choice for high-quality lighting solutions for your home, garden, or business.


Contact info

5% off your First Order

Use code TRUST5 for 5% off for orders over £70

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(1,283)

614 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great choice of products and lovely…

Great choice of products and lovely lights. Easy search website.
Very fast delivery.

April 9, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Katie,

Thank you for your kind feedback. We’re really pleased to hear you’re happy with the product range, found the website easy to use, and that your order arrived quickly.

The Dusk Lighting Team

Rated 5 out of 5 stars

Easy ordering

Easy ordering. Swift delivery. Lovely light as described.

April 8, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Louise,

Thank you for your kind feedback. We’re really pleased to hear you found the ordering process easy, delivery swift, and that you’re happy with your light.

The Dusk Lighting Team

Rated 5 out of 5 stars

Fantastic customer service

Shout out to William and Mat for the help.

April 8, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Y.,

Thank you for your kind feedback. We’re really pleased to hear William and Mat were able to help you and that you were happy with the service.

The Dusk Lighting Team

Rated 5 out of 5 stars

Very helpful gentleman helped me…

Very helpful gentleman helped me purchase a replacement glass fitting for an outdoor light that accidentally got broken whilst cleaning. Would definitely recommend Dusk lighting

April 8, 2026
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Reply from Dusk Lighting

Hi Verity,

Thank you for your kind feedback. We’re really pleased to hear you were well supported in finding a replacement glass fitting and that you’d recommend Dusk Lighting.

The Dusk Lighting Team

Rated 5 out of 5 stars

Chris and the team have been helpful

Chris and the team have been helpful to many of our clients over the years, I have also made personal purchases.
Dusk provide quality products at great price points.
Delivery is fast.

April 7, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Dan,

Thank you for your kind feedback. We’re really pleased to hear you’ve had such positive experiences with the team over the years, and that you’re happy with the quality, pricing, and fast delivery.

The Dusk Lighting Team

Rated 5 out of 5 stars

stunning lights

stunning lights
very well made with quality products and very easy to fit

April 7, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Kieron,

Thank you for your kind feedback. We’re really pleased to hear you’re happy with the quality and that the lights were easy to fit.

The Dusk Lighting Team

Rated 5 out of 5 stars

Nordlux Three Bar spotlight is…

Nordlux Three Bar spotlight is fantastic light. Excellent price and prompt delivery. I had questions concerning the light before purchase and Jamie Moxie answered my email promptly. He called the manufacturer to get the answer. He also arranged to have it despatched convenient to me. Highly recommend Dusk Lighting👍

March 27, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Sue,

Thank you for your kind feedback. We’re really pleased to hear you’re happy with the Nordlux Three Bar spotlight and that Jamie was able to assist you so well before purchase.

The Dusk Lighting Team

Rated 5 out of 5 stars

Fantastic lights

Fantastic lights. Great service. Promt and well packaged.
Nordlux coastal uprights ordered. They look amazing!

April 7, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi C Cooper,

Thank you for your kind feedback. We’re really pleased to hear you’re happy with your Nordlux Coastal uprights and that you were pleased with the service, delivery, and packaging.

The Dusk Lighting Team

Rated 5 out of 5 stars

Very smooth service

Very smooth service , fast and efficient, even with returns

April 2, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Dawn,

Thank you for your kind feedback. We’re really pleased to hear you found the service smooth and efficient, and that everything was handled well even with your return.

The Dusk Lighting Team

Rated 5 out of 5 stars

Excellent

Excellent, highly recommended this company. Kind regards
Lee
M5 Maintenance Ltd

March 17, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Lee,

Thank you for your kind feedback. We’re really pleased to hear you were happy with the service and appreciate your recommendation.

The Dusk Lighting Team

Rated 5 out of 5 stars

Item arrived damaged but the team at…

Item arrived damaged but the team at Dusk went above & beyond to replace the item.
Replaced item arrived super quickly & arrangements for collection of faulty item seamless.
Very happy with my purchase & service provided.

March 23, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Hayley,

Thank you so much for taking the time to leave your feedback. I’m really sorry your item arrived damaged initially, but I’m delighted to hear the team were able to get this sorted quickly and that the replacement and collection process went smoothly for you.

It’s great to know you’re happy with both your purchase and the service you received, and we really appreciate your kind words.

Thanks again for your support.

The Dusk Lighting Team

Rated 2 out of 5 stars

very slow...

very slow...

April 2, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi,

Thank you for taking the time to leave your review.

Having looked into your order, I can see that an estimated dispatch date of 6th April was clearly provided at checkout prior to payment, and this was also confirmed in your order confirmation email. In fact, your order was delivered on 2nd April, ahead of the estimated timeframe.

We offer over 16,000 product lines, each with varying lead times. Some items are available for next working day delivery, others within 3–4 working days, and some may take 2–3 weeks. This is due to stock being sourced from multiple warehouses across Europe. Operating this way allows us to offer a much wider range, helping customers find exactly what they are looking for.

That said, we always aim to be fully transparent with lead times and ensure these are clearly communicated before any payment is made.

For that reason, we’re naturally disappointed to receive a 2-star review, particularly as we strive to provide clear expectations, competitive pricing, and excellent aftercare. All of this information was available to you prior to payment to help you make an informed purchasing decision. As your order was delivered earlier than advised, we do feel this review is somewhat unfair, as there is little more we could have done in this instance.

The Dusk Lighting Team

Rated 5 out of 5 stars

Really quick service

Really quick service, packed well

April 2, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Jayne,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you were happy with the quick service and that your order was well packaged.

We really appreciate your support and hope you enjoy your lighting.

The Dusk Lighting Team

Rated 5 out of 5 stars

Quick and easy

Quick, well packaged delivery. Easy order, no problems

March 20, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Natalie,

Thank you for taking the time to leave your feedback. We’re really pleased to hear your order arrived quickly and that everything was well packaged.

We really appreciate your support and hope you enjoy your lighting.

The Dusk Lighting Team

Rated 4 out of 5 stars

Good product

Good information. Easy to order and reasonable price. It's in the style of old fashioned lamps, but of course nowadays items are always less substantial, which is why I only give it 4 stars. It is well made and perhaps with a little patina it will look more substantial with time. Full review will only be possible in a while as it is meant to last when installed outside. As viewed online and as delivered it matched the description and would recommend it.

March 30, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi, thanks for taking the time to leave your feedback on the St Ives bulkhead light.

We do expect this fitting to develop a natural patina over time, as described on the website. The galvanised finish will always appear brighter and shinier when first installed, before it begins to weather.

This is a very popular fitting, particularly with customers in coastal areas.

Thank you again for your order and your feedback.

The Dusk Lighting Team

Rated 5 out of 5 stars

Excellent range of lighting

Excellent range of lighting in the showroom, ordering was easy, delivery came on time. Needed to order a replacement shade. The team order the item, gave me a time frame for delivery and it arrived early.

Great selection and service.

March 31, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Jason,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you enjoyed the range of lighting in our showroom and found the ordering process easy. It’s great to know your delivery arrived on time, and that our team were able to assist with your replacement shade and get it to you earlier than expected.

We really appreciate your kind words about both our selection and service.

The Dusk Lighting Team

Rated 5 out of 5 stars

Lovely pendants lights purchased for…

Lovely pendants lights purchased for our new bathroom. Looks stunning very stylish.

March 12, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Angela,

Thank you for taking the time to leave your feedback. We’re so pleased to hear you’re happy with your new pendant lights and that they look stunning in your bathroom. It’s great to know you’re enjoying the style and finish.

We really appreciate your support and hope you continue to enjoy your lighting.

The Dusk Lighting Team

Rated 5 out of 5 stars

Ordered one week ago delivered to…

Ordered one week ago delivered to Portugal yesterday!
Excellent service. Thank you.

March 27, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Gill,

Thank you for taking the time to leave your feedback. We’re really pleased to hear your order arrived in Portugal so quickly and that you were happy with the service.

We really appreciate your support.

The Dusk Lighting Team

Rated 5 out of 5 stars

Great service

Great service, fast delivery and good price

March 23, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Elizabeth,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you were happy with the service, fast delivery and value.

We really appreciate your support.

The Dusk Lighting Team

Rated 5 out of 5 stars

Excellent service

Excellent service - good communication - nothing was too much trouble - excellent, good quality products

February 24, 2026
Dusk Lighting logo

Reply from Dusk Lighting

Hi Karen,

Thank you for taking the time to leave your feedback. We’re really pleased to hear you were happy with the service and communication, and that our team were able to help throughout your order. It’s great to know you’re pleased with the quality of the products too.

We really appreciate your support.

The Dusk Lighting Team

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