I ordered 2 wall lights from Dusk lighting. They were in the sale which made them a great price. They arrived really quickly (within 2 days) and they are beautiful. Easy ordering online and good fol... See more
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Review summary
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The items that I wanted and ordered online turned out to be discontinued. I waited four months and then was sent the replacement as produced by the manufcturer. It was not what I wanted and Dusk Light... See more
Company replied
light was cheaper than other websites. Had originally ordered from another company absolute nightmare with delivery issues. Got the light from dusk the next day. Great service will definately use this... See more
Excellent service and products. I have placed 4 orders recently with Dusk and have not been disappointed. The itens were quick to be delivered. The communication was great throughout. The products a... See more
Company replied
Company details
- Lighting Store
- Decoration and Interior Design Store
- Home Improvement Store
- Lamp Shade Supplier
- Light Bulb Supplier
- Lighting Consultant
Written by the company
At Dusk Lighting, we have been providing quality lighting solutions for homes and commercial spaces since 2009. Proudly based in Devon, UK, we have become one of the most trusted and reliable online lighting retailers. With over a decade of experience, we offer a vast range of modern, stylish, and energy-efficient lighting options for both professionals and homeowners. Whether you're looking for indoor lighting, outdoor lighting, ceiling lights, or wall lights, our curated selection ensures you'll find the perfect product to suit your style and budget. Serving millions of satisfied customers worldwide, we are committed to delivering durable, designer lighting at competitive prices. Explore our extensive collection of LED lighting, pendant lights, and more at www.dusklights.co.uk. Our focus on exceptional customer service and meticulous attention to detail has earned us a reputation as a trusted name in the lighting industry. Shop online today and discover why Dusk Lighting is the preferred choice for high-quality lighting solutions for your home, garden, or business.
Contact info
1 Lancaster Court, EX5 2DP, EXETER , United Kingdom
- 01392363200
- sales@dusklighting.com
- dusklights.co.uk
5% off your First Order
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service
Excellent service. My order was dispatched promptly and was well packed.
April 8, 2026
Reply from Dusk Lighting
Hi Brian,
Thank you for your kind feedback. We’re really pleased to hear your order was dispatched promptly and arrived well packed.
The Dusk Lighting Team
traditional wall light with integrated switch
I wanted a traditional wall light for our conservatory.
The choice was limited because it was essential that it had an integrated switch.
After I put in the order I was kept well informed about the sale progress.
The light arrived on time and was very well packed
April 20, 2026
Reply from Dusk Lighting
Hi Jenny,
Thank you for your lovely feedback. We’re really pleased to hear your order arrived on time, was well packed, and that you were kept updated throughout the process.
The Dusk Lighting Team
I love them
I love them. I ordered two of these for over the island. They are well-made and look more expensive than they are. Highly recommend.
April 10, 2026
Reply from Dusk Lighting
Hi Jennifer,
Thank you for your lovely feedback. We’re really pleased to hear you’re happy with the lights and that they’ve worked so well over your island. It’s great to know you feel they offer such good value.
The Dusk Lighting Team
Excellent service from Dusk lighting…
Excellent service from Dusk lighting which overcame some shortcomings of the products delivered
April 10, 2026
Reply from Dusk Lighting
Hi Richard,
Thank you for your feedback. We’re really pleased to hear you were happy with the service from Dusk Lighting and that the team were able to help resolve the issue with your order.
The Dusk Lighting Team
Good service from this Company
Good delivery as confirmed in updates, well packaged items. Not fitted yet but glass shades look as described.
April 17, 2026
Reply from Dusk Lighting
Thanks for your kind feedback, Karen. We’re really pleased to hear everything arrived as expected and that you were happy with the delivery updates and packaging. It’s great to know the glass shades look just as described — we hope they look even better once fitted. If you need anything at all during installation, feel free to get in touch.
The Dusk Lighting Team
All round good experience
Customer service and communication excellent!
I live in France, I ordered the light on the Thursday, it arrived beautifully packed the following Tuesday.
All round good experience!
April 17, 2026
Reply from Dusk Lighting
Hi Karen,
Thank you for your kind feedback. We’re really pleased to hear your order arrived quickly and well packed in France, and that you were happy with our communication and service throughout.
The Dusk Lighting Team
Easy website to navigate
Easy website to navigate, and very prompt delivery. Thank you.
April 17, 2026
Reply from Dusk Lighting
Hi Kenneth,
Thank you for your kind feedback. We’re really pleased to hear you found the website easy to navigate and that your order was delivered promptly.
The Dusk Lighting Team
Fast delivery, quality product
Fast delivery and good quality product. Fitted and worked perfectly and looks great on our house
April 16, 2026
Reply from Dusk Lighting
Hi Steve,
Thank you for your kind feedback. We’re really pleased to hear your order arrived quickly, fitted and worked perfectly, and looks great on your home.
The Dusk Lighting Team
This company is top tier when it comes…
This company is top tier when it comes to customer service..swift answers to emails and delivery when they said.
Product was excellent quality
Other companies could learn a lot from Dusk Lighting.
100% recommendation from me
April 16, 2026
Reply from Dusk Lighting
Hi Walsh Motors,
Thank you for your kind feedback. We’re really pleased to hear you were happy with the customer service, communication, delivery, and product quality. It means a lot to know you would recommend us.
The Dusk Lighting Team
Excellent response to my query
Excellent response to my query, and very satisfied with the outcome. Will use again in the future and recommend to all my friends and family.*****
April 7, 2026
Reply from Dusk Lighting
Hi Mr Malcolm Collins,
Thank you for your kind feedback. We’re really pleased to hear you were satisfied with the response to your query and the outcome, and we appreciate your recommendation.
The Dusk Lighting Team
Absolutely incredible coming
Absolutely incredible coming, changed my light no issues didn’t have to return either. Jamie is so helpful
April 14, 2026
Reply from Dusk Lighting
Hi Lyndsey,
Thank you for your kind feedback. We’re really pleased to hear everything was resolved smoothly and that Jamie was able to help.
The Dusk Lighting Team
Delivery time was good
Delivery time was good. The lights look abit cheap but then you get what you pay for.
March 26, 2026
Reply from Dusk Lighting
Hi Susannah,
Thank you for your feedback, I’m glad to hear the delivery was quick. I’m sorry to hear the product wasn’t quite as expected.
If you need anything further or any help, just let us know and we’ll be happy to assist.
The Dusk Lighting team
Quick delivery and convenient pricing…
Quick delivery and convenient pricing with delivery and duties (to EU) paid for.
April 7, 2026
Reply from Dusk Lighting
Hi Amanda,
Thank you for your kind feedback. We’re really pleased to hear you were happy with the quick delivery and the convenience of duties and charges being handled for your EU order.
The Dusk Lighting Team
Reply from Dusk Lighting
Hi Mrs Siglinde Steer,
Thank you for your kind feedback. We’re really pleased to hear you’re happy with the product and that delivery was quick, as always.
The Dusk Lighting Team
Beautiful product I love my lights
April 2, 2026
Reply from Dusk Lighting
Hi Ian,
Thank you for your kind feedback. We’re really pleased to hear you love your lights.
The Dusk Lighting Team
had a problem with the shade of the…
had a problem with the shade of the lamp but Mat was very helpful and hopefully it is now sorted
April 9, 2026
Reply from Dusk Lighting
Hi Mary,
Thank you for your feedback. We’re really pleased to hear Mat was able to help with the issue and that everything is now hopefully resolved.
The Dusk Lighting Team
I wouldn't order again or recommend,the…
I wouldn't order again or recommend,the lights are deliberately delivered in huge boxes so if you need to return your lights they can only be returned in the original box costing £££.They offer no discount towards returning and it cost me nearly £70 to returns customer service William really rude and unhelpful.dont order as you will be out of pocket if you need to return.
March 27, 2026
Reply from Dusk Lighting
Hi,
We’re sorry to hear you’re disappointed with your experience.
In line with many small, independent online retailers, we do not offer a free returns service. However, in this case we did absorb the cost of the original delivery, as your order qualified for free UK mainland shipping.
It’s worth noting that offering free returns across the board is a very different commercial model. For smaller businesses operating on tight margins, it can encourage ordering more than needed with the intention of returning items, which ultimately creates significant cost pressures that would need to be reflected in pricing for all customers. We choose instead to keep our pricing as fair and transparent as possible.
In relation to the return cost mentioned, courier pricing can vary depending on the service selected, level of cover, and speed of delivery. We have also provided guidance and a comparison link to Parcels2Go to help customers obtain competitive return quotes. Based on the approximate size and weight of this parcel, the available services through this platform are typically averaging around the £10 mark, depending on the level of service selected, and would generally be significantly lower than the £70 figure stated.
With regard to packaging, the order consisted of two substantial pendant fittings (each made up of multiple components) along with bulbs, and was packed into appropriately sized transit boxes to ensure safe delivery. The box used measured approximately 100cm x 30cm, and all items fitted snugly and securely within it. We have reviewed the packing process via CCTV and can confirm the packaging used was appropriate for the contents. Larger lighting products do require suitably sized protective packaging to ensure they arrive safely.
We have also reviewed your email correspondence with William and found that he communicated clearly, professionally, and in line with our standard customer service approach throughout. At no point do we find evidence of rude or unhelpful behaviour in the written communication provided.
Our team also offered practical guidance regarding returns packaging, including options to reduce outer box size where appropriate, provided items remained safely protected in transit.
We’re sorry you felt the overall experience was frustrating. We always aim to be transparent and fair, and your feedback has been noted.
The Dusk Lighting Team
Lights delivered promptly and without…
Lights delivered promptly and without any damage.
April 10, 2026
Reply from Dusk Lighting
Hi Kath,
Thank you for your kind feedback. We’re really pleased to hear your lights arrived promptly and in perfect condition.
The Dusk Lighting Team
Reply from Dusk Lighting
Hi John,
Thank you for your kind feedback. We’re really pleased to hear you were happy with our service.
The Dusk Lighting Team
Fantastic experience with Dusk
Fantastic experience with Dusk, I would not hesitate to recommend.
April 16, 2026
Reply from Dusk Lighting
Hi Tim,
Thank you for your kind feedback. We’re really pleased to hear you had a fantastic experience with us and appreciate your recommendation.
The Dusk Lighting Team
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