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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the labels, noting their professional appearance and delicate workmanship. Many people found the ordering process straightforward and appreciated the ability to review photo proofs before final production, ensuring satisfaction with their custom designs. However, some customers experienced issues with delivery services, citing delays and a lack of communication regarding shipping status. There were also occasional concerns about the labels not being as thick as expected or not matching sample finishes, leading to disappointment for a few individuals.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers are delighted with the quality and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Order

Reviewers mention positive feedback about order. Many customers appreciate the ease of the ordering process,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery times,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the professional, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered some woven labels for my shirts to carry the logogram I have been using for decades on all my "personalty" and I am highly satisfied of the result. I live in England but I had the lab... See more

Rated 5 out of 5 stars

This is the second time I have ordered name labels from your company because I knew I would not be disappointed, going by what I received from my first order some years ago ~ exquisite, delicat... See more

Rated 5 out of 5 stars

Dutch Label Shop website was so easy to navigate unlike others I'd visited! The staff were incredibly patient in trying to get my Colors exactly how I wanted them and getting my labels a certain size.... See more

Rated 5 out of 5 stars

Tried a few label companies. nothing compares to this one. Had to refund all of my other orders with other companies cus the quality was just not it. This is just amazing, the photo proof feature is a... See more


Company details

  1. Fabric Product Manufacturer

Written by the company

Make Your Work Stand Out with Personalized Clothing Labels. Design Your Clothing Labels in Just 5 Minutes. Labels with Your Own Logo, Text & Symbols.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

548 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Perfect

Perfect. I’ve ordered a couple different time. They tuned out Great. They look and wear amazing. I’ll be ordering again. Thanks Dutch Label.

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

A great company to work with.

The ordering process was very easy to follow, the delivery time ( even to western Canada) was as promised, the quality of the labels was wonderful. I would definitely order from them again. Proud to have my label from Dutch Label Shop on any of my custom sewing projects.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, orders are fulfilled in a timely manner, products are always just as ordered and great quality. I was able to create my logo by choosing a fun font from their offerings and an added design to make it complete. I've ordered the same one many times over!

October 6, 2023
Unprompted review
Rated 5 out of 5 stars

Will use again

Easy to use website to self serve. High quality labels, responsive customer service and stuck to the stated timescales.

November 1, 2023
Unprompted review
Rated 1 out of 5 stars

Company LIES to customers

Ordered in late November. They said it would take "Expected delivery in 10-14 days" on the checkout page and CS rep said the same thing. At 19 days past and not even a tracking number. On WhatsApp they promised it by 12/13 and on the chat they said they couldn't but would mark it as urgent. Either way, they missed their delivery estimate by about two weeks at this point. Their customer service lies about what the website says it's 14 working days plus delivery. Lies all around. Also despite having a USA address on thier website this is a Vietnam company.

December 17, 2023
Unprompted review
Dutch Label Shop logo

Reply from Dutch Label Shop

Hi,

We're sorry to hear about your experience.
You have placed your order during our Black Friday period. Our email did include possible delays on processing orders due to the high volume of orders. You were also informed of that on the chat.
We do have a global presence with multiple distribution centers on different continents to make the shipping fast and affordable.

You can find all information about us on our website. We are not a Vietnamese company.

Team DLS

Rated 1 out of 5 stars

Poor customer support

Poor customer support, the quality of the woven labels are great but he care labels disappeared after 1 wash, all of the print was about 90% gone, not sure how I explain that to customers but because it wasn't within 7 days (which isn't clear on their website, all I ever saw was "Money back guarantee" they wouldn't help me at all, literally not even some token store credit, terrible experience.

November 20, 2023
Unprompted review
Dutch Label Shop logo

Reply from Dutch Label Shop

Hi Robert, we're really sorry to hear about your experience. I can see that our team got in touch with you to offer you refunds and/or a replacement of your labels. We could have indeed handled your request in a different manner and we'll make sure to address this to our team in case we receive similar feedback.

Rated 1 out of 5 stars

Dutch company based in the US but no…

Dutch company based in the US but no proper dutch customer care?! Located in Nederland, I have try to call many times on different days with no answer. I have sent a email but each response take 5 days... where are you guys located? china, us, nl? I have not yet ordered with them, but the process seems too difficult.

November 2, 2023
Unprompted review
Dutch Label Shop logo

Reply from Dutch Label Shop

Hi Damian, thank you for your message! We're sorry to hear about your experience. Could you please contact us at support@dutchlabelshop.com? I am afraid I cannot locate your interactions with us. That way I could investigate and get a better understanding of what happened.

Rated 5 out of 5 stars

AMAZING!

These sew on labels are AMAZING! I keep reordering for my small business. So well made and I get lots of positive comments on them!

June 29, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with my woven labels

Very happy with my woven labels. It was very straightforward to upload my design and order them. The instructions were easy to follow and I am delighted with the finished result. They are a great quality and reasonably priced and as a new business I loved that I could only order a few to start with. Delivery time was as expected. I will definitely order more again when I need them and recommend to others. And I also appreciated the email from the owner thanking me for the review I gave them. A great company to work with. Thank you

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful labels

Beautiful labels - just as they looked on the order form. Arrived promptly. Would definitely use the Dutch Label Company for my next order.

June 1, 2023
Unprompted review

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