Dutch Label Shop Reviews 547

I ordered two designs and both came out lovely! It was super easy to pick the sizing and colors to how I wanted and it's why I picked DLS. Very direct online designer system. It took 2 weeks to ship them out, like expected. I wasn't initially sure how my designs would translate to woven labels, but the details showed perfectly, so I'm very happy with this purchase!

Dutch label shop is the best for high quality labels, made and shipped in very reasonable time frame!

Great service from start to finish, amazing quality woven patches. Delivery took a couple of weeks, but well worth the wait. Highly recommended.

First package got lost in transition, but they sent out a new one and it looks awesome! Great costumer service and quality!

I have never in my life written a bad review... Poor communication and unhelpful customer service. They advertise 'Fast Delivery', but that is not what I have experienced. I chatted with a rep a week ago and he said that all orders were delayed due to their factory being closed for maintenance. Was told he would email me with the estimated ship date and that never happened. Just had a similar experience with another person in customer service. It seems that they would have alerted customers of a temporary longer shipping turnaround. Anyway... I am just venting. I would not recommend this company to anyone. Not really convinced that I will receive my order.

They consistently fail to ship or provide items on the time frame they promise. They then don't help at all customers service wise and talk down to you about disclaimers. Avoide them at all costs.

Absolutely shocking service, weeks and weeks are passing by and only promises happen. No dispatch of my order anywhere.

I really had not envisaged it would take so long from ordering to receiving the order - company refunded in the end as it took so long.
It ended up quite stressful to have to replace the labels elsewhere at very short notice as it took so long to arrive despite saying fast delivery on website.

After 1.5 weeks was just trying to find out where in the transit process my labels were, didn't expect them for another week or so.....turns out they'd arrived and my son had put them on the table!
They look great and really happy with the postage time!! (Australia)

Incredibly disappointed. Don’t waste your time or money ordering the sample pack to choose a label style.

I paid for the sample pack to ensure I knew exactly what I was ordering, loved one particular label, and ordered my labels based on that exact sample. I was really excited to receive them as I am a new small business but when my labels arrived, the finish was different to the sample label.

The sample label had neat edges on the long sides (top and bottom) and cut raw, slightly frayed edges on the shorter sides. This was the look I loved and specifically ordered. However, the labels I received were cut along the opposite grain, leaving raw frayed edges on the top and bottom and neat edges on the short sides. As a result of being cut on the opposite grain, they look far messier than the sample and this is not the appearance I was wanting.

I contacted them immediately, as the labels were the opposite of what I paid for and ordered based on. After a lot of back and forth, I was told it depends on how the fabric is cut. I asked if my labels could be cut the same way as the sample and was even shown a photo of another customer’s labels that matched the sample exactly. I confirmed this was precisely what I wanted and asked if there was a specific size or dimension needed to achieve this finish as this wasn't mentioned anywhere.

I was then told it wasn’t possible to produce my labels the same as the sample or the other customer’s, which makes no sense. What is the point of selling sample labels if the final product finish can’t match them exactly? If variations are unavoidable, this should be clearly explained in the sample pack with samples of variations provided.

I'm fully aware that the website states the label has raw edges with some fraying, the sample clearly shows this only on the short edges. The labels I received were cut in the opposite direction, significantly changing the overall finish. The fraying along the top and bottom edges was far more excessive than the short raw edge on the sample and continues to unravel when snagged.

You can’t advertise one finish, charge customers based on it, and then deliver something different. I'm just confused as to why the others customer also looked exactly like the sample so why can't mine look like this too?

Honestly so disappointed by this and as a new small business I spent the time and money to review the sample pack to ensure the money spent ordering my first set of labels would be exactly what I was looking for yet I've been sent something different to the sample which looks so much messier and tatty that I cannot use them.

I would attach photos of the sample next to my labels as well as the other customers label as a reference but there isn't an option to do this.

I dont often write a review, but the process was made super simple, fast and secure. I'll likely order my future labels here too.

Only issue i had is the shipping could have been communicated a bit better, but other than that it was great.

Quality product, easy to order and a great experience overall with this business. Will defenitely buy from them again.

Sent my design and they were very good at communicating and asking how it should be layed out, they helped with some small edits since I had made some errors in the fold. Everything came out great even if it was small.I do recommend the hemtags.And they do have the “see photo of product first” Adds some time but worth the wait if you are worried.

I found the website easy to understand and easy to order. The items were shipped and arrived very quickly. The labels are great and look fantastic on the patchwork quilts I made.
100% will use again. Thank you so much.

First time having labels printed-proud to stitch them in!! Professional and appealing to the eyes. Will be ordering again.

Just great! Fast, efficient, friendly service. Product lovely. Very, very happy customer about to become repeat customer!

Good quality of the products but poor logistic experience. Dutch works with UPS in Spain. In my case UPS shared the wrong info on where the product was available and confirmed twice they had already contacted with Dutch after I called out. Dutch tells me they received no info from UPS and had no initiative to talk with UPS even that I asked them if they could do it as they have a direct line with them.

Great quality and came super quickly. Their website is super easy and user friendly as well. Loved all the options. Could not have been happier !

Incredibly helpful! I am so glad I ordered the samples! They arrived quickly and gave me tangible answers to my questions. I felt very confident placing my order after handling the sample in real life.

The labels were perfectly made, they arrived with plenty of time to spare. I so appreciate their customer service and care. Will certainly be reordering from Dutch Label Shop!! These have to be made in the USA because it didn’t take 6 weeks to arrive!! Thanks for that!!!