Dutch Label Shop Reviews 548

Printed cotton labels. Great result, and the customer service is amazing too! They really seem to care about delivering a product that meets your expectations. Highly recommend.

Excellent work, perfect services.

The labels were just what I wanted and the price was reasonable! Thank you!

Dutch Label Shop's customer assistance was phenomenal, they were available, helpful and very professional. It was my first time ordering labels and everything went quite smoothly. I am very happy with the print, the material and the size.
We should support smaller businesses like this one, in return, they help us build businesses too (the low moq for example).

I designed the patches to be 35 x 70 mm, but received 70 x 140 mm. I wrote them about this issue and they just responded that I uploaded an image that was 70 x 140 mm. I know for a fact that I designed it differently on the site - what if I had uploaded a hi-res image? Would they then make A1 sized patches?

Took just over 3 weeks to deliver to Ireland, labels are perfect - exactly what I was hoping for!

Update #2: I did receive my labels and they are exactly what I was looking for. I knew they would be because I did a pre-order before ordering the larger quantity. Sadly, I will not be using them again. Their response is that their factory was closed for 2 weeks, I ordered them before any banner was on their website, and if they met the timeline stated on their website I would have had my labels before they were closed. Them being closed for 2 weeks does not explain why it took about 7 weeks to get them.

Update: Now on 38 days since they took my money, no labels and they will not even give me an estimated deliver date.

DO NOT order from them if you are one a time line and don't have a few extra weeks to wait on your labels.

On their website they say printed labels 10-14 days. We are on day 23, I have not seen the labels and now their facility is closed and they won't even give me a possible delivery date. I have already paid for these labels and this delay is holding up my production.

To avoid these issues I first ordered only 30 labels to make sure the feel and quality were what I wanted. There were small problems with them adjusting the folding but not a big deal, that's why I did the small order first. After talking with a representative I was confident that they understood. I ordered a second order, this time 2,000 labels. I opted for the photo proof which I'm glad I did because they had made the SAME adjustments that I had already spoke with them about. After going back and forth and finally feeling that it was taken care I approved the design. I was told that opting for the photo proof added a couple of days.... it took 8 days to get the photo proof.

When I reached out, I spoke with Don, he explained that their facility was closed and that my order was sitting in the middle of production. I apologized to him because this was not going to be a friendly conversation and asked if I could speak to someone above him who had some authority to help me. He told me he gave me all the information as to why they could not get me my labels. When I asked for someone else again, he said that no one was available because the facility was closed.

I was excited to include their labels on my clothing line but now it's costing me money. Terrible, if I could give them no stars I would

I ordered from the Dutch Label Shop as the lead time is clearly advertised as 10-14 days.
It has been 18 days and our order still has not been shipped. We tried to reach out to customer service as this is highly problematic on our end that the labels are late. They keep telling us that the order "will be shipped at some point this week" but cannot confirm a shipping date nor apologise for the inconvenience created by the delay. Very disappointing. I regret ordering from the Dutch Label Shop....

To address your response:
I feel compelled to address the tone and content of your reply. Our order is now scheduled to arrive on Saturday, 21st December—well past the 10-14 day lead time you advertised. By the time it arrives, it will have been 22 days. Unfortunately, none of our team members will be available to receive the parcel on a Saturday (office is closed) and due to its proximity to the holiday period.
This delay has caused us to miss our entire production delivery, significantly affecting our pre-holiday commitments. The lack of clear communication and inability to provide a firm shipping date has only compounded the issue.
It is particularly disheartening to be told what is "fair" under these circumstances. A partial refund (not even 50%) does not come close to compensating for the financial and operational disruption this delay has caused.
I hope your team can take this feedback constructively and improve both communication and customer service processes in the future.
Kind regards,
Pauline

The labels I recieved were beautifully made however I feel like I got a bit cheated. I ordered 50 ironed on labels and 200 transfer labels. I only got 36 out of the 50 which was more expensive but I can understand mistakes happen, but I feel a bit cheated as they gave me 214 extra transfer labels which were a lot cheaper.

I can understand if there was a mix up but this feels a bit too conveniently planned and a huge burden on me as both label were for different products so I can’t use the 14 extra transfer labels.

The labels are beautiful though and the company are very responsive for help so I would definitely consider using them again but this is just a review for anyone who might need labels last minute to maybe avoid or plan far in advance as I am quite stressed at the moment 😅😅

we did not like the spacing on the labels, despite the money back guarantee, I'd have to send the labels back at my expense so they can remake, however they stated that it looked fine despite the spacing be completely off.
We also ordered hang tags, the hole was overlapping the design which was uploaded differently, beyond the flimsy stock. Its not worth the energy or time to send back. Any print company either refunds or remakes without hassle. They also did not respond within 24 hours, I had to reach out again to get their attention. Not good customer service, hard pass.

I ordered twice. Both orders came back with wrong designs or wrong quantity. Then they completely ignore you when you ask them to fix it. Dont let the cheap price fool you. They're terrible to work with.

Would NOT order from this company.
The labels are not fit for purpose at all. They sent wrong txt colour which l did not order. When l asked to see my original order I’ve been ignored.
Look out for the fact that there is no room on the side by the symbol to make a neat turn over sewn edge.
Use Cotton Trends labels Much better all round

Really lovely labels, they make my work look so professional!
Arrived on time and are lovely quality, just what I wanted.

So glad I found Dutch Label Shop. They produced new labels for me, and when I received them, they were the same as the picture I was sent, as a preview. Couldn't have been any happier!

During the design process, I actually felt like I was there, at Dutch Label Shop. The interaction, between myself and my design-contact, felt very reassuring and comfortable, even though it was all "on-line".

And delivery was excellent. Couldn't wait to use my new labels, on my custom umbrellas and parasols.

They’re great my tags looked better than expected very happy with my choice would recommend

My go to labels company. Absolutely love the services they provide and was so easy to reach out to them for help and when ordering my labels. Quality of the labels itself is Superb.❤️

Dutch Label Shop is such a wonderful company to work with in every way. Their products are beautiful, their prices are great, and their customer service is unbeatable. I have no need to ever look further for labels.

Great communication, turn-around time, and a good quality product. I ordered a test print which was duly photographed and emailed and accepted, prior to commencing production.

It is with utmost Joy and sincerity I write this review because for sometime way back in 2020 I was searching for a company that did Labels but couldn’t find in my country and I believe strongly in quality and so I searched and I found Dutch Label Shop and I was in process of rebranding recently and I never know where I would get labels and so I remembered that I had already used Dutch Label I had received the labels and they were quality and I will be ordering from time to time because I am exceptionally satisfied of what I received and I recommend to everyone

Is one great shop for custom label with many options for many taste. I recommend it unreservedly for anyone who wants something qualitative.