Dutch Reef Reviews 65

TrustScore 3 out of 5

2.8

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Company details

  1. Aquarium Shop

Written by the company

Uw specialist op het gebied van zeewateraquariums


Contact info

2.8

Average

TrustScore 3 out of 5

65 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

reliable seller

reliable seller, excellent prices, on average lower than other shops, shipping carried out within the established times, I recommend it

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

They take your money and run

They take your money then only respond to say you “forgot” to pay for shipping and need to buy a gift card to go with the order they won’t be sending. After that, you’re on your own.

Time wasting scammers.

December 9, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered and paid on 6.1.2022

Ordered and paid on 6.1.2022. To date, the articles have not arrived. Have sent several emails, In response comes only "will next week Tuesday or Wednesday sent". Unfortunately, nothing has arrived until today. very unfortunate.

you wrote several times that it would be delivered on tuesday or wednesday. I took extra vacation time to be at home. I did NOT get a message from you that it was not delivered.
A repayment has not been posted to date either.

February 16, 2022
Unprompted review
Dutch Reef logo

Reply from Dutch Reef

Beste Michael, we hebben meermaals contact gehad over de verzending van levende have. In het belang van de dieren kijken wij zeer secuur naar de nachttemperaturen (zie onze algemene voorwaarden) en deze zijn de afgelopen periode onvoldoende gebleken om veilig te kunnen verzenden. Daar is nu bij gekomen dat op 1 van de bestelde artikelen een schaarste is ontstaan waardoor we deze niet kunnen leveren. Ook dat hebben we per mail kenbaar gemaakt met
het aanbod van een refund danwel het verzoek tot geduld tot deze wel weer leverbaar is. Daar hebben we helaas niets op mogen vernemen. Inmiddels zijn we daarom overgegaan tot het annuleren van de order en heeft de refund van de gelden naar jou inmiddels plaatsgevonden.

17/2 Repayment heeft plaatsgevonden via paypal. Ik weet niet hoe lang het duurt voordat paypal de betaling terugstort maar daar kunnen een paar dagen overheen gaan.

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