My whole experience from the start with Duty Refunds was outstanding! They showed professionalism, efficiency, all helping to make the whole process very easy for me. They kept me informed every s... See more
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See what reviewers are saying
Very happy customer took a while to get things completed and also a bit of confusion with repeated emails asking the same questions several times but thankfully we got there at the end. If it hadn't b... See more
I purchased a watch from a Norwegian supplier that turned out to be defective. The price I paid included the import duty, but the refund I was due would exclude this amount. I had almost written the d... See more
The service is completely worth the 15% fee. Returned some trainers to Japan after being hit with hefty import fees and so glad I did as duty refunds made the process easy. Communication was great I w... See more
Company details
About Duty Refunds
Written by the company
Duty Refunds helps UK consumers who purchased items from abroad obtain the import VAT and duty refunds if they return goods to the seller.
Contact info
16 Great Chapel Street, W1F 8FL, London, United Kingdom
- contact@dutyrefunds.co.uk
- dutyrefunds.co.uk
4.8
Excellent
304 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, communication throughout and outcome. Happy with service charge as it saved me so much time and effort dealing directly.
July 30, 2023
Duty & taxes paid back
I am very grateful and happy with the result. I was kept well informed and once notification of payment was received, the money had cleared in my account the following day
July 17, 2023
Fantastic service
Fantastic service, very easy to use takes all the guess work out and fee is reasonable. Would highly recommend.
July 16, 2023
The proportion of the money taken by…
The proportion of the money taken by you was far too high.if could have pulled out I would have. It also took too long to process.
July 9, 2023
Reply from Duty Refunds
Hi Phillip, thank you for sharing your experience and we are sorry that refunded amount didn't match your expectations.
To clarify, you paid £44 to FedEx of which £12 was a fee charged by FedEx for their customs clearance services. We were able to reclaim circa £32 from HMRC, and we charged our 15% fee from that refunded amount. We will review our customer communications to ensure that our customers are better informed of the amounts that they would be refunded via our service.
Regarding the length of the refund process, this is unfortunately dependent on HMRC's internal processes, and we are working with them to reduce the time it takes for our customers to receive their refund.
If you would like any further help, please do not hesitate to get in touch with us by email on contact@dutyrefunds.co.uk and our team will be more than happy to assist.
Fantastic experience
Fantastic experience! I was regularly kept up to date with their progress and have now received my refund from HMRC. A process that could have been very time consuming for me, was made very easy. Thank you! Would highly recommend.
June 28, 2023
Stress-free and fastest process ever
Stress-free and fastest process ever! I would 100% use this service again
June 28, 2023
Sorted as promised
June 27, 2023
Stress Free Service
Took the stress out of finding and correctly completing the necessary forms to get a rebate, after providing the necessary details. Received regular updates and was refunded before the estimated date. Well worth the 15% fee - would recommend.
June 26, 2023
Worth the 15% Fee
After looking at the tax refund process myself and all that was involved the 15% fee Duty refunds take is well worth it. Good looking portal, kept up to date and very fast in transferring the money. Would use again.
June 27, 2023
Unprompted review
Got there eventually :)
Got there eventually! Initially there were some delays in responses but once a new employee took the case it was resolved pretty quickly. I received weekly updates on the progress too. All sorted now. Perfect thankyou!
June 21, 2023
A shopaholic’s dream
Very good service, cuts out all the work. Definitely worth the 15%. Highly recommend if you’re a shopaholic like me!
June 18, 2023
Hassle-Free Experience
Reliable company, got my refund back as promised. It took a while to get the refund (~7 weeks), but that was solely to HMRC being slow, as Duty Refunds provided an update every week or so. Would definitely use again, as their fees are not too high and the process is straightforward.
June 7, 2023
Unprompted review
Fast response, flawless process management
Duty Refunds makes the process very easy with both the clean user interface on web and fast support response. With their guide and feedback on my documents it was nearly flawless and even better they kept me updated nearly every week. Thank you !
May 31, 2023
Very easy process and I got my refund!
May 24, 2023
Simple to use
Simple to use, kept informed of any updates, quick refund when accepted by HMRC
May 26, 2023
Unprompted review
Fantastic company to deal with
Fantastic company to deal with. Didn't expect to get anything back and today the money was sent to my account. Will definitely use again and worth the fee.
Chapeau!
May 25, 2023
Honestly 5* for these guys
Honestly 5* for these guys. This is legit and a very good service
May 24, 2023
Great good good
May 25, 2023
Unprompted review
Fast and simple service for something…
Fast and simple service for something that would have been impossible had I tried it myself.
May 11, 2023
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